Rooms To Go

Purchased a mattress in which is still under warranty and I purchased an extended warranty also The refuse to do anything about the issue I purchased a bedroom set and a mattress from rooms to go in I reported that the mattress went from firm to soft already and it now sinks in the middle They refused to exchange it because it wasn't covered by the manufacturer I say if they aren't going to guarantee their product for years then both the manufacturer and rooms to go should not be in business I bought another bedroom set in and wished I hadn't now If rooms to go doesn't fix my issue I will not purchase anything else from them and I will call all the local television stations to have them all show what happens when you buy something at Roomd To Go and that Rooms To Go won't actually guarantee their product

Faulty furniture damaged floor covering Customer service has been difficultFurniture delivered damaged & defective manufacturing Delivery personnel did not clean up after themselves I had to show the repair person how to set up a bed frame & show her the problem with a dresser (it was framed out of square) The kitchen table was delivered with no floor guides & damaged the newly installed vinyl plank floor covering claim # XXXXXXXX Rooms to go ( Tatjana M Special Projects/In Home Damage Claim Liaison) wants me to contact floor repair companies to have them provide floor repair estimates I advised her that the damage and repair is the responsibility of Rooms to GoMscheduled one repair company to provide an estimateI waited all day for the person to arriveHe never didNow Mis refusing to coordinate the estimate / repairs & offered $I have no idea what the repair costs will be, the costs may be much higher that this amount is unacceptable

Deceived as to how I was purchasing furniture I went to price furniture and see if I qualified for their credit program as I had purchase furniture that way before I asked several times to have my credit checked and it was not done Instead, I was told about their new program for purchasing furniture The salespeople were very aggressive and I was not told what this program really was I didn't have my reading glasses so they read most of it to me September 1st I found out from their Acceptance program that this is some kind of rental program and they were going to charge me 3times what I purchased the furniture for I feel that I was scammed by Rooms To GO I've already paid $for this furniture and not getting credit for it I would NEVER rent furniture

I entered into a 90-day buyout option for a product, bed, but was told after making my final payment I still owed money On Friday, July 13th, I received a text alert stating that I had a payment due for my Acceptance now agreementThis was strange because when I initially purchased I opted for the 90-day buyout option which required 3-monthly paymentsOn June 14th or 15th, I made what I believed was my last payment for the day buyout but upon calling the store I was informed that the final payment needed to be made in store or over the phone with the storeI wasn't aware that the final payment was to be made directly t o the store because I specifically asked if I could make payments online and the store employee informed me that "yes or you can come into the store"Not at anytime was I told that I had to make the final 90-day buyout payment in-store nor is it stated anywhere in my contract that I signedMY reasoning for getting the 90-day buyout option was to avoid paying $

Wrong sofa was delivered and customer service center was not helpful I purchased a sofa on 6/20/almost weeks ago and the delivery was scheduled for today Monday 7/3/which I had to take off work for because they give you a hour window for deliveryThey ended up delivering the incorrect sofa so I called the customer service number (XXX) XXX-XXXX and spoke to different women and explained it's an unfortunate situation because I purchased this sofa weeks ago and now would have to take off another day to get the exchange completedBoth women very EXTREMELY unsympathetic and rude and only offered a $reimbursement for the troublesI paid almost $for one sofa and horrible customer service from here so I am extremely upset and would like this resolved immediately

Bought a dollar memory foam matress that is very uncomfortable, have had product for little over days when called about it I purchased a matress called Optimum something that was on sale black friday weekend for dollars top matress onlyI received delivery around Dec 9thI called about the matress Mid January because me and my husband was having serious discomfort and back aches that we have never had beforeThey came to look at the matress they state," there is no defect "How can you tell there is no defect when the rep never laid or touched the matressThere would not be any defects to the naked eyeI feel rooms to go is a rip offthere is no warranty in their productsI will never again purchase anything there or recommend they to anyone

I ordered a full size mattress and box spring in early October and asked for a 10/31/delivery date - order # [redacted] I received an email confirmation and, two days prior to delivery, another confirmation of the delivery timeThe delivery team was nice but delivered a QUEEN size box spring and a full size mattress I spoke with dispatch during the delivery and she apologized, asked me to keep the queen size (because it would be "faster" to deliver the new one???) and said I would receive a call later in the day to schedule the correct delivery I did not receive a call, so I called the next evening, sat on hold for almost an hour before requesting a call back, and when I received a call back the delivery associate assured me that my delivery would occur on 11/6/The problem is I never received confirmation, and when I called the automated system, there is no record of an pending deliveries associated with either my order number or my phone number I paid for a full box spring, and I'm stuck with a queen boxspring that does not even fit on the bed frame This needs to be rectified by November by delivering the order for which I contracted in the first place

I purchased a sofa from Rooms To Go that was not delivered to my apartment On May 24, 2016, I purchased a sofa chase - color peat that was to be delivered on Saturday, May 27, On the day of delivery, the delievery men came into my apartment and told me they could not bring the sofa in becuase it would not fit There was no attempt to see if could, no attempt to measure the sofa and hall space - nothing The delivery men then chastised me for not pre-measuring my home and left I contact the salesman who sold me the sofa, Ski K He placed me on hold and a Spanish speaking woman came on the line and said "I am the manager, what is the problem" After explaining what happened, she advised she would contact the delivery men to have them return with the sofa The delivery men refused I contacted the store, as well as their corporate office everyday since the 27th Corporate advised I needed to contact the store where the sofa was purchased as they do not handle returns, r

Bed not assembled correctly My wife and I purchased several thousands dollars of furniture from RTG, including an adjustable base bed The items were delivered the first Saturday in March We have had issues with the bed since we've had it If you touched it, it would roll a foot across the floor When we attempted to adjust it, it was never comfortable We assumed it was poor quality and a bad purchase that we would have to live with However, a couple days ago my husband looked at the base of the bed and the head of the bed and realized RTG had put the bed together incorrectly The foundation was backwards with the foot to the head of the bed and the head at the foot He took the bed apart and reassembled it and that's when we discovered the braces to the bottom of the bed and it was more obvious that the bed was put together incorrectly For the past months, we have endured terrible sleep and waking up with severe aches and pains I also woke up each morning for t

Refusing and missing items during delivery I purchased over $8,worth of furniture and had to wait two weeks for deliveryWhen the day for delivery arrived the individuals delivering refused to drive to my house to deliver because it was raining and it was a dirt roadContacted delivery and they said it would deliver by the end of the dayThe delivery showed up around 6:00pmI wasted all day at my house waiting for themWhen they were done one piece of furniture was missingI was told someone would call me within minutes or early morning next dayThat did not happenI called on Monday and after been on hold for over minutesSomeone told me that it would be another week to receive the remaining partI told them that I was not willing to wait anymore because it was their fault not mineStill I have to wait close to a week for it

How is Rooms to Go Revdex.com Accredited? Buyer beware of exceedingly poor quality! Don't waste your time or money We purchased a sofa room package (Cindy Crawford Hadly piece set) four months ago and all the couch cushions have holes in them where the upholstery pulled away from the buttonsThe couch material is already worn and pillingWe've only had this set a few months A "technician" came to our house and took photosRTG wants to replace all cushions but not the couchThey will not discuss a refund or exchange, and I noticed suddenly they don't offer this couch any more They have been mostly responsive (with lots of follow up from me), but unable to do muchOnce they have your money, you can forget itIt has been a giant headache and waste of time, and now I am stuck with $worth of their extremely sub-standard furnitureI am realistic that this not the greatest furniture, but it should hold up longer than FOUR MONTHS

Delivery for Rooms To Go did not occur even after calling in call station, days prior to delivery I called the Rooms to Go call center to make sure that if I was not at the apartment but the front office could sign be present for furniture a week prior to deliveryCall center answered yes and instructions were given for driver to get through gate and how to open the apartment doorDay of delivery, delivery center calls and says that truck is broke downAnd delivery will be hours behindI notify the front officeLater the driver calls and states that he is at front gateI inform him that he has to go to front office to be let in and get key for apartmentAn hour later the front office states that they left and no delivery was doneI tried to call driver no answer the call center and no answerNext day called to see what happen call center states that driver made it to front door and what color it was but no one answeredI asked call center why did driver of delivery cent

Rooms To Go damaged my flooring in my home on 06/01/ The repair cost is around $and they want me to settle for $ I will not Rooms To Go damaged the flooring in my home on 06/01/during a furniture exchange The repair estimates are around $and they want me to settle for $ I will not This is wrong The order number was XXXXXXXXEX They first tried and tried to deny it I then showed part of the damage occurring on video surveillance They still tried to deny it even with part of it on video Which I still have They then wanted me to settle for $ I told them no way They then offered $and I have to release them from liability I said no way I need the entire repair job covered They then closed my claim and said that was there final offer They only want to pay for spot repairs but the flooring companies that did the estimates said they can't do spot repairs because the flooring will not match the rest of the room i

Improperly installed bed cross-member broke I purchased a mansell manor bed last year, while I lived in the middle of nowhere The bed has standoffs to support the weight of the mattress and user, and one snapped This would not have happened had the bed been assembled correctly (A point I brought up multiple time) - each standoff has a countersunk hole for a bolt, which the installers did not bring or install Had they, the standoffs would have remained at degrees and this problem would not have occurred This of course happened after the warranty expired; but most of their furniture is falling apartRight now my bed is being supported by wood planks and plastic boxes designed to hold bed linens Again, brought up many times - had this been installed PROPERLY, this would have never happened and the warranty would not be needed The installers were obviously in a great hurry

My order is incomplete and information is not availableadvertisement on availability CustSvc is not only unhelpful but doesn't care Order #XXXXXXXX Order Date/Purchase Date: 11/26/ Product SKU: XXXXXXXX X'x 9'Rug This was purchased on 11/along with $worth of other furnitureI was told it took weeks to come from the vendor It is now January 14, and it STILL has not shipped Every time I call they say they've spoken with the vendor and it will ship within the next weekThey have even said they'd have to call me back so they can reach the vendor and are told it will be within a week(Of course I have to call them to follow up on an answer) On their website now it says that it comes from the vendor "usually in a week." This is completely untrue and they are aware of it The last customer service rep I chatted with online was rude and unhelpful, refusing to give me a number for a customer service manager He says I was offered a larger rug

After visits to the store, four phone calls and three deliveries, we still do not have all of the product that we have ordered after nearly a month My family and I went into the store with the intent of purchasing either a bed set for my daughter or a living room set for the family We found a bed within the main Room To Go showroom that we liked, but she wanted it in a twin setThe salesman, Sam, told us that that was not possible and we'd have to buy it from the Kids sectionI pointed out that the Kids furniture, despite being EXACTLY the same brand & style, was over $more expensive They still said they could do nothing about it At that point, we focused on buying the living room set After finalizing our decision, just before we paid for it, Sam then tells us that they found a way to bundle the product to where we could get the twin set at the price of the Queen set We decided to take the offer, spending over $1,more than we had originally planned, but felt tha

Bad serviceonce we got the bed, it wasn't perfectexchange was worse conditionnow asking for refund and am told will need to give 20% restocking We bought a bed from Rooms to go1st, the bed didn't arrive in the time frame givenwe were told by service person that "we don't HAVE TO HAVE the bed today." that they only give time frames as a courtesy and that they don't need to abide by itThat the delivery truck broke downthey don't know where our bed isThey can't get in touch with the driverDriver doesn't know which truck our bed is inAnd the list goes on! Then when it did arrive - delivery driver was found trying to roam into our house vs just going from front door to upstairs and bed was not goodSales person wrote down everything that was wrong as she was on the phone with me when it arrivedAfter almost a month of follow ups, service center got involved and we were finally offered an exchange(the bottom bed to the loft bed was completely damaged and driver took

delivery date 12/8/2017, still have not received my furniture after too many phone calls to count and delivery attempts I purchased an piece bedroom set from rooms to go for a little over $I took off from work on 12/8/and waited all day for themI cannot afford to take anymore time off because of their unprofessionalism and mistakesI had already been without a bed for a week because we had to give away our furniture we had in our bedroom to make room for the new furniture we were so excited aboutIt has now been attempted delivery dates later and it will be weeks tomorrow without a bedI have the headboard, footboard, tall dresser and nightstandsI am still missing the dresser with mirror (mirror was damaged) and they NEVER brought the correct rails for my bedI have been restless without a bed, mine and my husbands back are beginning to become very soreThe only thing they have offered to do is give me the delivery fee back after having to argue with th

partial delivery of items purchased days later still don't have issues resolved brought missing chair today but would not assemble chair in box ordered dining room table and chairs online with rooms to gotable was delivered on 3/11/but only of the six chairs came with it, one of which they left still in the box and wouldn't assemble itIt is still in the box in my homeHad to back order the missing chairFinally on 4/22/they delivered the missing chair but driver refused to assemble the chair that's still in the boxNow they are telling me I have to wait another week before someone will come out and put it togetherI have called numerous times trying to get this resolvedwhen they back ordered the chair they assured me that when it was delivered the driver would assemble to chair in the boxAgain when they called to confirm the delivery date they told me it would all be resolved todayI am very upset and they refuse to do anything to make up for itI even try

Rooms to go delivered damaged China hutchNow they tell me I have to wait four months for the store to do the right thing and replace hutch I am very unhappy with rooms to go attitude about correctIng This problem.they basic tOld me they might be able to do something in March I guess I will be eating on the floor for months because this company cares nothing about customer service please warn other consumers how horrible this company is