Rooms To Go

I brought an kids bedroom end table I called rooms to go they sent a teck out my end table the leg fell due to company putting it together I have been trying to get this matter resolved no help no response

I received damaged merchandise on 01-11-called spoke r2g came back out on 01/and still received damaged merchandise talk to lily who was rude R2G came back out on 01-27-with another damaged bedroom set when customer service called to ask how the service went I told them I received another damaged bedroom set the rep said ahe was going to call back and have the guys come back to pickup item (that was around 4pm its now 7pm still no call, I called the store and asked for lily around 630pm and she told the operator to tell me they will put in for exchange, still waiting for her call back I sent pictures to [redacted] @roomstogo.com with new damaged bedroom set

On June I bought a Twin Bed with TrundleOrder #XXXXXXXXIt came with a broken part and now is discontinuedI have a broken bed at home On June 30, I ordered a Twin Bed from Rooms To Go at Glenwood Avenue in RaleighOrder #XXXXXXXXOn July I got the delivery and one bookcase door came up damagedOn that day the driver told me to keep everything and he was going to mark the door damaged and I was getting a call to setup the delivery of the broken/damaged itemA few days later I got the call and the lady on the phone set up everything on the new door for the book caseIt has been over a month and I haven't received the damaged doorToday 8/22/I contacted customer service and by my surprise that door was cancelled due to the bed been discontinuedNow I have a broken bed at home that it looks no one will repairI want know the option to select a new Twin bed at no extra cost to compensate for all this time lostI am paying a bed that is damaged when it was su

delivery drivers cussed out, threatened residents and spewed racial slurs at residents in apt complex on 7/1/ on the evening of 7/1/2017, two of your delivery drivers, along with two drivers from SE Independent Delivery Drivers, delivering Rooms To Go furniture to an apartment in the building, got in a verbal altercation with each other and tried to ram their trucks into each other at the same time, they flipped off two residents at the playground area, called them [redacted] hs, told them to [redacted] off and one tried to confront of them before the other driver told him to get back inside the cab of the truck the RTG truck then almost took out the bumpers of about four cars trying to speed out of the complex We tried to get the name off the other truck, later found out it was SE Independent, but the driver yelled at us that the name of the company was called [redacted] Yo Momma Company and left at a high rate of speed out the complex endangering the lives of residents walking ab

Replacement of furniture Rooms to go was scheduled to deliver my replacement recliner 7/28/between 2-They called and said they were running behind and would be here 5-They arrived at and I used unnecessary PTO from my job again with this companyI would like something done as soon as possible

product not as described On 11/23/I purchased a mattress at rooms to go, Anthony sold me a mattress pad but DID NOT tell me that the mattress pad would give the bed a firm feel, nor did he tell me that it was not returnable We used the pad one night and it made the bed uncomfortable and firm The store will not return it I called customer service and her words were "I was told that the mattress pads give beds a firmer feel since it pulls down on the mattress top." She also told me that customer service doesn't help with these issuesAnthony did NOT tell me this, or I would not have bought it! I feel lied to and now I spent $plus tax on something that I will never use Why would I buy a plush bed and then add a mattress pad for a firm feel? I wouldn't

I purchased a complete bedroom set and mattressThe mattress was faulty after a few months and the store doesn't want to help fix the issue I purchased a complete bedroom set and mattress on November 8th, 2015, totaling close to $4,Six months later, the mattress became severely beaten down on both sides where you sleep, like you were sleeping in a pitI returned to the store, explained the situationThe sales person referred me to the customer service department, where I would have to make an appointment for a technician to come look at the mattressSeveral weeks later, the technician came and determined the mattress needed to be warrantedThe technician said that since the mattress was only six months old, it was probably a batch of bad foamI returned to the Rooms to Go store and was told that I needed to pick out a mattress that was of equal or greater valueThe salesman then proceeded to tell me that the mattress I had purchased was discontinued and the closest thing

I bought furniture in late September and they were delivered defective timescompany promised me a refund withing business daysit now been bought furniture in late September 27, and they were delivered defective timescompany promised me a refund within business daysit now been days and they have still not credited my bank account Order Number XXXXXXXRT I was dealing with general manager Inga and she refused to refund my delivery fee

defective reclining chair return and exchange I purchased pwr recliner Lipstick/ Jamestown/Salem on 6/30/it was delivered 7/3/ mechanism stopped working, called service scheduled piand replacement for 7/but no delivery was scheduled So I asked "when" and I was told Thursday, 7/but no schedule or confirmation was given, How long can this go on? Personnel was very curt

LEATHERset bought discolored within days of purchase and so did the replacement sentExtremely difficult transaction at the store and poor treatment We purchased a Leather set along with the protection plan in March 2016, by the end of April the couch started to show signs of discoloration where I usually seat, I went back to the local store and showed them picand later that day received a call back from the corporate office to schedule a technician for evaluation of the damages, tech came about a week later and started to "Repair" but, we insisted on a replacement which we got but, within days of use the same exact problem started to happenMy husband contacted the corporate office (again) and was given the option to reselectAt the store, manager "B." was not too happy to see us and as I was talking to MrS.MrBcame back SEVERAL times, once to advise of the treatment purchased with the set was non negotiable then to remind that we had to use the exact amount available the

During delivery damage was made to my wood floors I Delivery was is October of as of this date several people came to look at the damage and the issues has not been resolved I keep calling but but do not get a return call as promised

damaged legs I purchased a new living room set my order number is XXXXXXXX on 10/31/model numbers are XXXXXXXX for sofa and XXXXXXXX for chairI paid with my visa card,when delivered of the legs on the sofa were scratched and dented due to delivery so when they contacted me I let them know and they agreed to send replacement legs out I waited to finally about 1/4/I got them from waiting and several calls to them,so when looking at the replacement legs they were also scratched and dented as well,I sent them another email on this and to let them know that I was done with the calling and that I am reporting my experience with this companyMy purchase price was $

My husband and I do not want the premium editions that come with the [redacted] Journal I called their billing office and was told I cant have the subscription unless I take the premium additions We are charged $per addition and we do not use or enjoy them The supervisor gave me a different billing date to extend my paper this time Please read the following as I see it as an unfair business practice "Due to the size and value of premium editions, there will be a $surcharge on each date of publication However, rather than assess an extra charge for the premium editions, we will adjust the length of your subscription, which accelerates the expiration of the subscription, when you receive these premium editions There will be premium editions per calendar year."

Refused to honor store credit and asked for me to leaveThey are making it sound as I committed a crime at the store February 11th I choose to give rooms to go a second chance and use the store credit issued to me due to a defective productI have a line of credit through the store and wanted to utilize the credit and in store credit MrAdid not like my choice of wardrobe that dayAs a Private Security/Body Guard at Paladin Guard, I am required to wear combat boots, contract pants, and an operators hatI just dropped off my client and choose to pick up a new mattress for my year oldI choose to leave the hat and my jacket because of the temperatureI was carrying my duty weapon on my hip which is legal in my state while off duty I was receiving out standing customer service at the first minutesWhen I sat down to check updates and new jobs I was approached by men who claim to be the messangers to tell me they will no longer do business with meWhen I asked w

Poor quality furniture leading to me in collections! Hello, In 2012, I went to Room to Go to purchase real quality leather furniture and ready to pay in cashThe sales agent told us about a Nice "leather" set and I, being sold on the presentation and said "leather quality", purchased the sofa, chair and loveseat including leather furniture protection for $1500, including deliveryFast forward several years I begin to notice furniture cracking and peelingDid some research to see what to do and ultimately contacted Rooms to GoI was given an email to send pictures toI did this as instructedWas told they would Only issue $creditWell we went to store and could not find any set for $600!! Spent about hours (with no assistance) before being approached for helpTold them the scenario and all of a sudden no one could help us but one sales rep(Later found out this was the rep who in lied and sold us the original fake leather set but they did not tell us it was help

The furniture is of poor quality (1yr) No customer serviceThere is a safety risk due to hazardous conditions ie.staples protruding from side of sofa We made the first purchase back in with Cindy Crawford edition it was a red sofa and love seat package Fast forward to same store different color blue sofa and love seat Cindy Crawford edition The reason why we purchased another set is the same reason for filing this complaint At first thought we did not understand how could this furniture break from us sitting on the sofa's but when it happened again it was no way it comes from what we are doing and thats is just sitting its intended reason for purchasing The store did send out a technician but he could not fix it so we were left again with broken furniture and now we are so vested in two sets and we don't have the money to purchase another which we should not have to being that the furniture is not even a year old This tells me the furniture is of poor quality and

I was threatening on 4/11/at 10pm over the phone by salesman name Jason MThat "police will be call" if delivery driver did not get paid I [redacted] and my husband Greg went to Rooms to Go Sunday April 8th at 5pm, we were able to close out on sale with the help of the salesman name Jason Mwith a total of $8,We purchase sets of living rooms and table with stools in the kids sectionPaid 1630.00(order #XXXXXXXX &XXXXXXXX) with my BOA visa in one transaction then paid $418.00(order #XXXXXXXX) separately for the kid's table with same cardAnd financed the remainder with synchrony bank, which I did not receive a receipt forI was told to be home on 4/11/between 12pm to 4pmI was home all day waitingWell, at 3:46pm I received a call from XXX-XXX-XXXX the delivery person stating that my furniture will not get delivered until 4/12/and I had to tell them what time will work best for me.I responded, that the furniture was supposed to be delivered between 12p

Extremely unsatisfactory in my out look of this company and procedures! We have been jerked around lied too on several occasions! Our & will go elsewh There has been several occasions that we have been jerked around cost us several hundreds of dollars trying to get delivery then once purchased it's all wrong I mean this has been a revolving situation for months!

Furniture was purchased 8/17/Delivered 8/23/both loveseat and sofa were damagedDelivery was scheduled againDelivered damaged each time Order#XXXXXXXX rec sofa /#XXXXXXX and XXXXXXXXLoveseat delivered broken and the sofa was scuffed as well as both pieces were shrink wrapped which cause the fabric to wrinkleI have spoken to CSR after CSR REQUESTED THE FURNITURE BE DELIVERED IN THE BOX AND ASSEMBLED AT THE HOMEWAS made promises this would happen and upon the 4th delivery it has notI called and as to have my money refunded or reselect furniture from the storeI was told the reselection could happen but I would have to pay for the protection and delivery againWhy should I have to pay for this again when I never got the use out of it from the original furniture purchasedI only what I paid for or my money backI AM NOT ASKING THEM TO GIVE ME ANYTHING I AM NOT DUESales and the store experience were wonderful The CSR need to understand the customer isn't

Company failed to deliver furniture on date agreed and would not work with us on rescheduling furniture on an agreed upon date Purchased furniture on 02/25/order number XXXXXXXX and agreed on delivery date of 03/07/ Morning of delivery, received a call that their driver had an "emergency" and could not make the delivery today, they would reschedule for tomorrowI stated that a delivery tomorrow would not work as no one would be able to be home to accept the delivery They said they would have to get back to me on rescheduling I called a couple of hours later to inquire about rescheduling for Friday or Monday and was told they did not deliver Friday through Monday and if the furniture went back to the warehouse undelivered, it would be pulled for delivery for another customer and it would be another month before I could have the furniture deliveredNot acceptable I called the store wanting to cancel the order and the store told me they would not be able to issue a re