Rooms To Go

Wrong product delivered twice with no expectation for exchange until FebruaryBad customer service experience with poor and untruthful communication To whom it may concern: I am discussing an error with an accent chair order delivered wrong twiceI had the product ordered on Thanksgiving with delivery scheduled to 12/I have ordered blue accent chairs and the delivery came in one blue and one beige colorWe have scheduled for my husband go to the warehouse to pick this product up and again they gave us the wrong color For that moment on, all we have is mustached information about the product being delivered in multiple dates and now is changed to FebruaryI have called customer service multiple times with they asking me to call the store, I called the store multiple times with they telling me this is a customer service issueAt the end nobody give us a correct information or solve the issue We have been yelled at by people from the store and customer service, w

Had a problem with a sofa cushion and was told a replacement would be shipped out I Purchase a couch a little over a year ago I noticed that one of the couch cushions started coming apart at the seam I called Rooms to go customer service and they stated that a replacement cover would be shipped to a tech to come out and replace it A few weeks go by and I call again They stated that the parts department will ship one out soon I waited a few weeks and called again The customer service rep stated that she will contact the parts department and will call me back This has been going around and around with customer serviceI do not believe anything is being done to ship the cushion cover out

I purchased a leather couch and chair from Rooms To Go a few years back with a protection plan at an additional costRecently I had a mark on my couch I called Rooms To Go Customer ServiceI emailed a pictureThey set up for a technician to come out to look on 11/3/Apparently it was a marker and not covered on the plan but the technician worked on it anywaysAfterwords, I noticed a yellow stainI emailed a new picture almost right awayCindy responded from their corporate office via emailShe told me the marker was not coveredI asked why did the technician work on it then plus he added a yellow stain to my couchShe stated he attempted to remove the marker and there was nothing else they could doI called the 1-800#Spoke to a young ladyTold her my situationI asked how that was okay their technician put an additional stain on my couch? She kept putting me on holdCame back saying there is nothing else they can doI asked to speak to her supervisorHe right off

Company will not honor Extended WarrantyClaims cushion is heavily soiledHave fabric warranty and cushion has manufactures defect Purchased the chase in May or JuneLater bought the extended warranty because I have three special needs children and needed the fabric protectionThis warranty costed me dollars and I also bought warranties for my sofa set as wellIn Oct I noticed the material was coming apart at the seems which due to my experience as a Parachute rigger new that this was caused by to close of the stitching leading to perforation of the materialI called rooms to go and filed a claimThe tech came out said he never seen one do that and took some picturesAbout a week later I get a call telling me that they denied my claimI asked why and they told me I would have to talk to the warranty people about whyI called them and they told me that they had not received the report yet and said that the people I was just on the phone with was the ones to tell me w

I have received damaged furniture delivered twiceI've asked for a refund and the merchandise to be picked up The bedroom set took weeks on backorder and then arrived with both bookcases, headboard and footboard damagedI called because the delivery guy did nothing about it and left the damaged furnitureThey scheduled a delivery of the bookcase that took another two weeks to getThis also came delivered damaged and the delivery guy noticed both head/foot board damagedI called againThey scheduled another delivery but this is not what I askedThey told me only an exchange or redelivery will be doneIf I return it, I'm responsible for the return costson a bedroom set this is damaged upon deliveryI find this unacceptableI want the bedroom set removed from my home and a full refund of what I was charged

Was advised that after less than months of use, the left side of my console loveseat was leaning due to "wear and tear" We purchased a reclining sofa and console loveseat and it was delivered on 9/2/I called on 1/21/17, less than months from receiving it, because there was an issue with one side of the loveseatA tech came out to look then I received a call from customer service advising that this was wear and tear and was not covered under warrantywear and tear after months of a sized man sitting in the chair for maybe to hours a day??? If this is wear and tear, Rooms to Go must sell some very shoddy furniture! I would certainly advise anyone looking to go somewhere else and pay a little more for some well made furniture that will not fall apart after months of use

Multiple issues with delivery and experience with the Rooms To Go customer service and delivery team We ordered furniture on July 24th at Rooms To Go at XXXXXHaynes Bridge Road, Alpharetta GA XXXXX Orders XXXXXXXX, XXXXXXXX, & XXXXXXXX The order had to be broken into three deliveries due to availability of the products we ordered The first delivery was completed on the expected date, however, there was very minor damage done to our wall in the bedroom and one of the pieces of furniture had damage to the back of the piece that was not impacting the use or structure so customer service only noted it in our file and we did not request a tech to come out but could if we needed to The second delivery was also made as schedule and the team bringing in our chairs for the table already delivered, bumped our table damaging the corner a minor bit, again it wasn't bad enough that we wanted to have to wait for new furniture On Oct 7th, our third delivery was made and the headboard f

Purchased a couch and had hrs if we decided to keep orderWe got home and decided it was to bigWe called and cancelled Now they are withholding our money Product_Or_Service: Furnature Order_Number: XXXXXXXXXX Account_Number: XXXXXXXXXX

exchange issues I went into Rooms to Go on Saturday 8/27/and purchased a Sealy mattressThat following Monday I went back into the store to cancel the purchase because I had read reviews and found out that Sealy wasn't the best and had issues with the mattress saggingI talked to a manager and my sales guyThey persuaded me towards the Stearns and FosterI know they are are a much better mattress and that this would be much better qualityThey even helped me to call the credit company and increase my credit lineI spent $more in addition to the Sealy mattress The store only had one style of the Stearns and FosterI did ask if it was a plush firmI was under impression that was the oneWe did the paperwork over near the customer service areaI did not go and check out the mattress I had delivery of the new mattress on September 3rdI immediately put all our mattress protector and sheets on the bed and then went to try it outI could not lay on the bed

Broken couch not being repaired in a timely manner I purchased furniture in April of I have purchased over 6k in the past yearThe couch I purchased cracked months agoRooms to go sent a tech out to my home to see what the issue wasHe took pictures and stated that the frame was crackedRooms to go called me and stated that this was because of something we did.(Its only My wife, my month old and myself that live here) There is no way we caused the couch to crack Rooms to go offered to come pick up the couch and repair it for usI agreed even though it shouldve been replaced When they get here to pick it up, the delivery guys had no wrap or anything else to protect the couch from getting dirty or damaged moreThey said they did not want to take it with them because it would have gotten more broken and damaged than before I called customer service when the guys left without the couch and stated that information to themThey told me that the will have to re

Furniture dropped during delivery and brokenNot replaced after notifying the store I purchased Gavino Reclining sofa and Love Seat on 23rd June from this storeMy Rooms to Go account No XXXX XXXX XXXX XXXX During the delivery, set up by store, the delivery men dropped the Love Seat while shifting from truck to my houseThe console drawer of the Love Seat brokeWe duly noted the compalaint to Rooms to GoWe have asked the sales person at the store numerous timesHe had advised that the said model is not available in store and they will replace the Love Seat when the new one arrivesIt has been close to years but no action has been taken so farI see the same model being advertised on their web site as available

Non-Delivery of Purchased Items as Promised Purchased: February 19, Order: XXXXXXXX SKU: XXXXXXXP, XXXXXXXX, XXXXXXXX, XXXXXXXP, XXXXXXXX, XXXXXXXX Total: $2, Deposit: $AmEx Credit Card; remainder finance Synchony Bank Sales Rep: David [redacted] Waited month and days for delivery on March 26, Did NOT deliver

Damage done during delivery I ordered a reclining sofa from Rooms To Go in March 20!The first sofa was damaged and during the delivery the delivery men damage my front doorThe estimates run from $to $Rooms To Go sent me another sofa went was damagedI am waiting on delivery of the third sofa, with a delivery date of May Rooms To Go said that they contract out the delivery to S E INDEPENDENT DELIVERY SERVICESI had made multiple attempts to contact the delivery service to fix my doorI have only spoken to the person handling my claim one timeEvery time I call I leave a message with no replyThen I call Rooms To Go and they yell me that she may be out to lunchI did NOT order from S E INDEPENDENT DELIVERY SERVICES, I bought from Rooms To Go and yet I am having to deal with the broken sofas and door

This office has horrible customer service and delivery issuesThe store doesn't care about you or the money you spend there I want to bring to your attention the lack of professionalism and customer service your employee Randy and Bryan bring to your Friendswood locationWe purchased a sofa and love seat thru your store, the sales man Randy who told us "we must be used to dealing with shady sales people" ordered the wrong furniture to be deliveredSo after waiting a week for delivery we had two love seatsWhen my husband went to the store to reconcile the situation he was told by the manager" that sucks" after hear we were delivered the wrong furniture and would now have to wait another week for the correct deliveryNow fast forward a week the sofa was delivered but with the wrong power cord, so we still cant enjoy it, it also has scratches and a rip in the leatherAfter calling customer service who could care less and let us know they don't compensate for their errors, we told

We were told we would receive a refund of $back to our debit card within business days, and now are being told that is not the case We first off did not receive our couch for a month, after being given different delivery times, and never once called about changes in delivery we had to callThen when we finally got the couch we had a mouse in the furniture that got out in our house, then had to call a service repair person due to stitching hanging out the couchWe called Rooms To Go back and spoke with two supervisors one was named Jasmine and the other name Chad at the number X-XXX-XXX-XXXX first was Jasmine who said we would receive a refund of $back to our Visa debit card in business days, so I called back because I did not feel that was enough for all the trouble, and spoke with supervisor Chad who said we can do another $to your Visa debit card and even said he showed that the other $was processed and to allow another business days for the second one to

They gave me a conditioner to use on sofas that caused a defect that they wont correct I purchased white leather sofas on 6/12/and I was given a conditioner for the sofas and I used it but it caused a defect of jean dye to transfer to the sofasI am not able or any of my friends and family to sit and use these sofas that I purchased for my personal useMy order #XXXXXXX Hermelinda from Mesquite texas store N Town E Blvd A, Mesquite, TX

Company Charged both my invoice and my wife's invoice on my the credit finance I received from them There are separate invoices and transactions My wife and I made two difference purchases with two different credit financing opened on 11/06/ Invoice #XXXXXXXX belonged to Francis for $and Invoice #XXXXXXXX belonged to Jesenia(wife) for $both were signed by the respective partyBoth invoices were placed on my account in error I called immediately when I received the bill with the first week of December The company states they will take care of it before the due date on the December 21st The company has not yet fixed the situation As a result my credit score dropped due to the ratio income effect of having both invoices affecting my credit and I had no choose but to pay the minimum due for both invoices against my will The company states I should ask my wife for the other half of the moneyI don't believe I should be responsible for my wife's finances

Furniture delivered damaged after delivery attempts I ordered a dining room set that came with chairs around January 16thDelivery was scheduled for February 13thThe delivery guys were extremely rude and pushy to drop everything and go, and wouldn't even give me time to put floor protectors under the chair legs and tableAfter they left I noticed damage to four of the chairs and the table base as well as the glass topI called customer support and was allowed to exchange for a different table setBecause it wasn't in stock I had to wait weeks for deliveryWhen it was delivered, not only was the table damaged, but a glass bar counter I ordered was smashed on the truck before it even arrivedI called customer service and the agent told me she could get me on the schedule for weeks outI told her that was unacceptable and needed to be taken care of properly or I would be cancelling the orderShe got me on the schedule for week later and offered a $dollar in store

My wife [redacted] , Husband ( [redacted] ) purchased a living room set from Rooms To Go sometime agoI believe it about 31/years, approximately? About 11/years into the purchase the product started to fail! Material starting peel off, Nail(s) puncturing through the Material and stabbing us and our guests, and at some points the chairs just collapsing inward? My Wife called the Rooms To Go Corporate office on multiple occasions, Speaking to a couple of individuals, that was unwilling to help us or give us any direction us? They left us with Our product was out of warranty Which was not satisfactory for the lack of quality and the amount of time we had owned the product! I am writing this review to inform others DO NOT SHOP AT ROOMS TO GO! THEY ARE NOT WILLING TO SERVE THE CONSUMER ONLY TO SELL THEM! CUSTOMER SERVICE AFTER THE SELL IS NON EXISTENTIT IS A SHAME BECAUSE I HAVE BOUGHT OTHER FURNITURE from them, I need to buy a new set of living room furniture because of this and you better believe it won't be from ROOMS TO GO!

I scheduled a delivery of a Sofa from Rooms to Go for 4/7/I requested a 1hr courtesy call because the time frame that was given to me days before my delivery was 10-2pmI had to work and I could be at home in less than a hour, so this system works well for meI did not get a courtesy call, I got a call saying that my delivery was outside my house I was told to go home and call customer service then they would deliver my couch again I went home at 11am and called the customer service numberNo one would tell me when they would deliver my couch so after several hours I went back to work At 4:15pm a supervisor called me and asked me if I had my deliveryHe said they would call and tell me when they would be deliver itAt 4:38, a man called and said he would deliver my couch in 10minSince I was almost home from work, I asked for 20minHe hung up on meAnyway, I was home in 20minutes and no one ever called back or delivered my couch Product_Or_Service: Leather couch