Rooms To Go

Faulty product that resulted in both my husband and myself getting hurtRooms to go has refused to get in contact with us about this I bought a new bed from Rooms to go in March of this year (2018)This bed has broke three timesEach time we called in to Rooms To Go to have some one come out to look at the bedEach time they deemed, the bed was fixableAfter the last break I was fed up with the bed so my husband and I went to the store where we bought our bed and they let us exchange it for a bed of equal valueHowever, this bed could not be delivered till December 1stDue to the fact that our bed had just been fixed four days prior (October 25th) I thought we would be fineOn October 29th our bed broke again, and this time completely split in half causing me to hit my head and neck on the headboard and my husband to smash his knee on the bed frameI took my husband to urgent care on October 31st as his knee was swollen and he could not place any weight on itHe had to hav

Adding unwanted warranty, not honoring coupon, delivery issues Worst experience I've ever hadThey need a serious lesson in customer serviceThings started off ok with the sales associate when I initially went in to browseI'm the kind of customer who makes decisions quickly and I had money to spendI was in there maybe minutes and found a sofa, night stands, and a TV consoleI spent $there in a matter of minutesMy one request was to use a coupon I got from USPS when I changed my addressIt was for a measly $offThe sales man told me he could honor it if he did transactions because the coupon was for future useI thought that was fairHe offered me their BS warranty on the furniture which I did not agree toHe scheduled my delivery today (Thursday) and said he would request that they call me on their wayI signed my receipt and leftWhen I got home, I looked at the receipt more closely and noticed he DID NOT honor my coupon and he added the warranty to ev

We have had a terrible customer service experience with national rooms to go and would like to be compensated for lost time On April 25th, we came into the Durham, NC store to look at and purchase a living room set and dining room setWe ended up purchasing both for a scheduled delivery date of May 5thMy wife took May 5th off of work to be here to have the furniture deliveredThe men on the truck forgot the hardware to the dining room tableShe asked what our options wereThey were 1) Call customer service and 2)Send the table backWe obviously wanted the table so we did not want to send it backWe then spoke with national customer service and they said that 1) they could ship the parts, but it would be up to business days and 2) We would have to make a separate appointment AFTER receiving the hardware to make an appointment with a delivery driver who could come out to put the table togetherShe said the first available appointment was weeks laterI told her this was

Failed to remove my old mattresses Purchased three new adjustable bed sets and was told they would haul off old mattresses and box springs so long as there were not "heavily soiled"None of my old mattresses were heavily stained however I was given three different excuses from all three delivery guys as to the removal of themFirst guy: someone will be back for them with a different truck later that daySecond guy: we cant take them because its a safety hazardThird guy: our truck is full so they will be back later after making room in truckI should have listen to their competition when they all suggested I not buy from RTG for reasons as suchI was told by local store to call corporate who was of no helpI even sent them pics of all the mattresses and got a response of "they are heavily stained therefore the drivers refused to pick them up" and its solely at their discretionPretty sad tactic they are using in my opinionNone of the drivers ever mentioned this as a reason

Purchased fabric protection warranty which is not being honored Purchased a dining room chair and table set from RTG on December On April 2, we called to have someone cleanThey sent someone out on 4/18/but he did not even attempt to clean and said RTG would contact me about having someone steam clean it This hasn't happened after repeated phone conversations and emailsThere is a pending class action lawsuit in Florida stemming from fraud associated with the lies the sales people tell customers in regards to the fabric protection so this isn't an isolated incident

Extended Warranty Not Being Honored When I purchased some furniture for my kids in 2014, the Rooms to Go salesperson wanted to sell me an extended warranty that would cover the furniture to years I asked at the time if scratches that we put on the furniture would be covered, and they said that everything, including scratches, was covered by the extended warranty They, however, gave me no paperwork describing the terms and conditions of the warranty Now, years later, they are denying my claim for repair of a manufacturer defect (bad stain job) and some minor scratches that come from daily use of furniture that has a poor finish I have spoken both with Rooms to Go customer care and the 3rd party extended warranty company, and neither will take responsibility If they are going to deny the claim, what did the money I spent on the extended warranty go for?

I ordered a piece sectional on 7/Two of the three pieces were notably wornIt took months for Rooms to Go to "resolve" the issue I ordered a 3-piece sectional from Rooms to Go in Stafford, TX on 6/for (Order#: XXXXXXX)The sectional was delivered on 7/After getting the sectional delivered, I noticed that the sofa and ottoman were noticeably worn/used (cushions were 2+ inches lower in height than the loveseat, less firm, and the stitching was worn)I had heard that it is not uncommon for furniture stores to send out showroom furniture and a sign of this could be furniture that comes wrapped and not in a boxAll of the pieces of my sectional came wrapped I called Rooms to Go to schedule a tech to come out to inspect the piecesI had to reschedule the appointment several times as the tech arrived either early, late, or did not call in advance as promisedWhen the tech finally came out (an hour earlier than the time slot given), he literally said no wor

I ordered a beauty rest recharge hybrid split king mattress extra plush and received a firm mattress.I cant have a firm mattress due to back issuesWas recently in car accident and I stressed this at the time of the sale.now they are stating that model doesn't come in plush.they want to substitute this mattress for another brand and I don't want that and want a refund and they are doing nothing to make their error and advertising rightThey should have told me at the time of the purchase that it was not offered in plush for the split kingWe ordered split mi g so we could have the adjustable bed for both sides due to my health issuesWe financed this so have not made payment yet as we just got our deliveryIf our payment is late they will charge 30% interest.we will pay for dresser chest and nightstands but not the mattresses as they are not what we ordered Product_Or_Service: Beautyrest recharge hybrid mattress Order_Number: XXXXXXXX Account_Number: XXXXXXXXXXXXXXXX

Just bought new furnitureBoth pieces are now broken and was delivered that wayEvery time I call, I get the runaround On 7/I purchased new furniture from rooms to goI paid cash for some and financed the restThe order numbers are XXXXXXX and XXXXXXXThe total was around $The sales rep hector assured both of my pieces would be delivered togetherWell on the delivery date @8/only one piece was deliveredThe second piece was set for delivery 9/About a week after the first couch was delivered the power stopped workingI called and was told I would receive a call back so a tech could come fix itI am still waitingWhen the second piece was delivered it was ripped and brokenThe driver was in such a rush he didn't want me to inspect it any more and said he would put in for an exchangeHe didn't explain anything or show me anything just had me sign his tabletSo I called to see what was going onThe number referred me back to the storeThe store said

Called Internet Support within a couple of hours of delivery, was told a return would be issued with full refund and the items would be picked up Order# XXXXXXXXI, ordered Aug 12, 2018, paid in full for Belmar White Panel Pc Queen Bedroom set, SKU XXXXXXXP, delivered Sep 4, nightstand had obvious damage and delivery people took back to the whse and said we be contacted in min or so after they left about a replacement No phone call ever came My husband called a couple of hours after delivery people left and spoke with Trey about getting a return and full refund after having an asthma attack from the chemicals used in manufacturing Items were supposed to be crafted of hardwood solids and veneers according to the website description We found unsealed MDF/Particleboard under the finished sides that were causing the strong chemical odor Besides that issue, there were other damages that were not apparent until beginning to wipe down the furniture as it was

I recently purchased a dinning room set from Rooms To GoWhen the delivery arrived I had been sent the wrong table and a few of the chairs had been damaged during the shipping and had to be returnedA few days later I got my new chairs and the right tableThe table I received was scratched up and damaged in a few spots but I elected to keep it due to the hassle of it all up to that pointThe manager at the store location did give me a small discount on the table due to the fact that the day my order was placed the sales person had charged me for the wrong table and that was why I had received the wrong table on deliveryA few months into using the table (only twice) the wood started bubbling upI'm guessing something had been spilled on it which tends to happen on kitchen tablesThe table was still under the factory warranty but Rooms To Go would not replace it and it can not be fixedI will not be buying from Rooms To Go againThe furniture is cheap and apparently warranties mean nothing

The products delivered not match the online advertisement King size, White color bedroom set was purchased on 9/20/from Rooms to GoBased on website description as "https://www.roomstogo.com/product/King-Bedroom-Sets/Cortinella-White-7-Pc-King-...⇄ While "greenish, yellowish" darker color was delivered to meContacted store and customer service, Rooms to go refuse to return, and claimed it is the right color as advertised My claim is that Rooms to go' s statement is against Deceptive Trade Practices Act and Uniform Commercial Code

I purchased a couch with a chaise at rooms to go, less than a year later the cushions on the couch has sunk in can not sit comfortably I purchased the couch in Feb for cash, the couch is pretty, but isn't sturdy After 6-months the couch started to give when you sat downThe cushions weren't made to hold weight over 40lbs apparently I contacted the Rooms to go in my area, they gave me the number to customer service and I set up a date for the tech to come out The first date they didn't call or show up The second date set the rep couldn't find me house, even though I am around the corner from their warehouse The tech came in took pictures, checked the cushions and stated someone would get back too me I confirmed the cushions were sinking and confirmed there was no structural damage (I wasn't jumping on the couch) and said someone would get back to me Well of course no one did And when I called back to find out when they were going to replace the cushions, which

The mattress foundation I bought and was shown in the store is not the mattress foundation that was delivered On 3/10/I purchased a full bed, night stand, full mattress, full mattress foundation, full mattress cover and full bedding (Order #'s XXXXXXX, XXXXXXX) from Veronica BThe order was delivered on 3/13/The problem is the mattress foundation I bought and was shown in the store is not the mattress foundation that was deliveredUpon contacting the store (calls back and fourth) I was told that the foundation delivered was the foundation for the mattress that I had purchased and there is a no return policy and if I wanted the foundation that I was shown at the time of purchase I would need to pay $moreSo in the end I was sold one thing at the time of purchase, they delivered something different and now there is a no return policy and if I want what I originally was sold I need to pay more

Furniture Consistently Broken Upon Delivery I purchased a piece of furniture from rooms to go in August, and have had delivery attempts made where the original purchased item was damaged prior to deliveryToday the delivery driver didn't even bother to bring the furniture up because he knew it was broken prior to deliveryThey are trying to tell me that because it's my 5th exchange attempt that I won't be allowed to exchange itWhich leaves me with a worthless broken chest sitting in my living room that I can not useI was told that I could return the item for an exchange to try a different piece instead, but they're going to double charge meBecause the broken furniture was apart of a package, and instead of including the new item in that package and keeping it at the same priceThey are going to force me to choose a piece that's not included and pay the difference on that item while also raising the exsisting prices on my already purchased functional piecesI feel as thoug

Living room set discontinued but never received a phone call to tell me that Made layaway 5/for living room sku #XXXXXXXPWent to store to make payments up until close to closing timeI received one call from sales rep (John R.)advising to make paymentI closed on house 11/went to pick up furniture only to be told by reps and supervisor working night shift that the living room set was discontinuedI explained that I never got a call advising me of thatNo empathy shown just stead fast that I should have received a call Next morning I called John the sales rep at the time (manager today) he said there was something they could have done that night by calling the vendor, that was never doneI was left with no living room furnitureI expressed great grief about having no furniture to use in my house He contacted express delivery to have my dining room set moved upI called to check on the status of the delivery for my side board that was not available for delivery on

I purchase a BLACK GATOR DINING ROOM ON 11/22/WITH THE EXTENDED WARRANTYI file a claim with them in September In September 2016, I file a claim with them stating that my table has a moldy white film on itThey send someone out to view the table on 09/26/The repair guy stated, he has never seem anything like this before nor has he seen this type of tableHe stated that he didn't know how to repair the table, he took photos of the table and stated someone will be calling me soonWell my claim was denial, they stated that I place a hot plate on my table and my extended warranty doesn't cover that type of damageI never stated that I placed a hot plate on my tableThe table has a few white filmy places on it, it looks like moldI want it repaired or replaceHere's my claim #XXXXXX

The feathers on the sofa are constantly pertruding and causing irritation to skin and very unconfortable When we purchased the sectional it was comfortable and pleasing in the store while we were shoppingAfter a month and a half of waiting on furniture to be delivered and making payments with no furniture on handWe finally received our sectionalAfter a few weeks and as time goes on we are unable to relax or sit comfortably, due to all of the feathers that are constantly coming out, scratching and poking usWe consider this redicoulas since we paid a good deal for this furnitureWe thought since it was [redacted] the quality would be a lot betterThe sectional is still new and we cannot even have our guest sit comfortableThis is not acceptable for the price we paid

Lied to by saleman re warranty and ehat it included WE bought sectionals from this store last year One has recliners in it one does not I asked the salesman specifically if the mechanicals were covered under the warranty He rep lied YES everything including mechanicals are covered So I purchased the warranty for the one with the recliners Today after calling customer service as the one with the red is only for the fabric To say I was [redacted] is an understatement Called the Manager what a waste of time Short of callng me a liar he proceeded to offer me a towards a future purchase I am not interested in a future purchase I am wanting what I paid for and was told it was coveredOh no so sorry cant help you with that He tooted his staffs own whistle stating he has been here years and totally disreguarded what I had said It is unethical that people can be told one thing and then turn around and be ripped off I purchased sectionals wi

Rooms To Go refuses to replace a defective piece leather sectional that was misrepresented as leather, but it is a leather veneer and is peeling I wish I could give a better report about the customer service, satisfactory experiences actually seem to be a rare occurrence from everything I have read in the reviews and some posts on hereIt's very disappointing considering there was a time when Rooms To Go received great reviews and minimal complaintsIt seems that there has been a major shift in upper management as well as the products they are distributingUnfortunately, the way Rooms To Go has chosen to handle (or not handle I should say) our situation is rather disappointing! Customer foolery would better describe our experience, because in no way have they serviced our needs and I won't hesitate to share why we are choosing to take our business elsewhereQuite frankly, I would advise anyone planning to shop with them to make sure to do their homework before giving their bu