Rooms To Go

A bed set and the Quality of the bed set We have bought many items from Rooms to go now that we have a familyWe notice the Quality is not that goodWe bought a bed set Alison King size bed it's been a little over a yearWe notice the Quality of the wood along with the nails is not that goodWe have a new home on top of that and wanted all new furnitureThe bed legs do not stay on underneath the bed along with the nails are coming a looseAlong with that the bed has mold growing on it Our daughter has a bed from them also which we are keeping a close eye out on itRight before we moved in to our new houseWe had a sofa set from rooms to go and the front board broke off by the legs We only had that a year or soWe were Concerned about busying the bed after the sofa set After learning about the items we have or had from rooms to go We will not buy no more stuff from themWe are very unhappy with the matter that we are going throughWe spent about on th

Hi, I recently purchased several pieces of furniture from the RTG store on Copans in Pompano Beach FloridaOne being the Boca Raton Sectional in off white, right facing closed and when the order was being placedorder XXXXXXXX the salesman said I get pillows so I went through the swatches and picked out pairThe manager came over to review the order was correct with the extra arm chair and said it comes with pillows and took awayI tried several times for my sales guy and their ?Customer? ?Service? to resolve this and other issues and this has been ignoredI realize two pillows aren't a huge issue but I spent almost $on furniture and when I look at the website Boca Raton Off-White Right Facing Closed Pc Sectional - iSofa There are pillowsIf I got the open configuration without the arm on one side I see in that picture I get The lady who just called to make sure the delivery today was ok and I explained thisShe called the store and spoke with the Manager Kim and she said it only gets pillowsDo they not know what they are selling or are the pictures on your site misrepresentedThis is becoming a mission for me to have someone take the time to really research thisThis has turned my buying experience from good to very disappointingCan someone take ownership please I received responses but none ever clearly explained what made my identical sectional to the one in their ad not qualifyTotally dissatisfied with Rooms to go and after spending $I wonder if I made a mistake that they'd fight so adamantly over pillows even though their advertising shows itI'm not even complaining that I still haven't received most of it and some won't be delivered till after a month when I purchased it Now I slept on my $queen mattress and there are indentations on both sides like the mattress is used and two other people had slept on this for some time I paid cash and bought this piece from the outlet center in the same rooms to goI haven't made this call yet but I expect the same problems,

Issue - one with big mark on wall during delivery and with financing option Hello, I just moved to a new home and bought majority of my furniture from RoomtogoI have main issues here 1) When I went to purchase in January, my sales rep was ArleneI was told that Rooms was offering a year financing apart from the low rates etc and I therefore made the purchaseThere was a time during my purchase cycle again in Jan that I was contemplating cancelling and going to HighpointArlene convinced me not to especially showing the year financing benefitI finally bought from Kids (Katlyn was the sales rep and also gave the same offer) and from the main storeWhen I received my Syncrony bank statement, I was shocked to see Year financing in majority of the caseI immediately called the store, was put on hold for a long time and finally told that the manager will call me Monday which he never didIn between, I called Arlene and she was surprised too and assured that the s

Avoid delivery services from Rooms To GoThe delivery crew destroyed my hickory floors, the stair nosing, and the stringer board on my staircaseI was left with a broken wood stringer and gouges in the woodTo make matters worse, the crew did not bring all of the parts necessary to assemble the twin over full bunkbed with trundle that I purchasedThey advised that the necessary parts would be ordered and delivered directly to my house, then I would have to call to reschedule assemblyHowever, the parts assembled by this delivery crew were also damaged beyond repair and the entire bunkbed will have to be replacedit looks like thrift furniture Based on the amount of damage, I called customer care and the first woman with whom I spoke was rude and unhelpfulThe second woman, Desirae, was in contrast very helpful and has ordered a new bed to be delivered hopefully by the end of the weekI also called the store in Newnan, GA and spoke with the manager, Mark H., who is putting me in touch with James E., who I presume is a district manager, and he is supposed to advise me on how the damage to home will be repaired or perhaps how I will be compensated for the damageI also spoke with Jessica, from the delivery department, who called whilst I was writing this reviewshe, too, was very helpful and apologetic and is working to help me resolve this nightmare situationHeed this forewarning when shopping for new furniture and DO NOT USE the Rooms to Go Delivery ServiceFinally, the Revdex.com rating of "A+" at the bottom of the Rooms to Go page is a farceClearly the Revdex.com gives this rating to businesses simply because they pay a membership feeThe Revdex.com is allegedly non-biased, however, based on the amount of one-star reviews for Rooms To Go found on the world wide web, they must be using "new math" to arrive at their "A+" rating

Got Broken knob of dresser deliveredon phone customer care confirm they will fix it and mailed it, no one show up its been a month now Kids Dresser delivered with broken knobwe reported this in store and on phone as wellNo one is there to replace the knob We pay for new things and got broken things , this is really disappointing

Six pieces delivered: Three were nonfunctional(broken or torn)Promised for XmasBate and switch technique usedCustomer service a misnomer Purchase Date: Nov 21, 2016, Order #: XXXXXXXX, Sales Rep: Caroline R.(XXXXXX), Payment Amount: 276.00, Payment Method: Visa, Problem Date: Nov 21, (told back order in place, mutiple delivery dates given), Model Numbers/SKU#: (17115317,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX)The above items were promised for XmasXmas has pasted LSF Power Recliner did not work when delivered and continues to be nonfunctionalElectrical wires were broken away from plastic piecesThis was a major concern to me as sparks could be seen when trying to engage the recliner Armless Recliner had torn corner and no one could get it to recline Initially when delivered, the six pieces did not line upWe were told repair crew would address(repair) this issue Photos taken by two mem who claimed to be here in place of the repair crew who

Warranty Issues with End Tables We are having an issue with the Finnish on our end-tablesA few weeks ago the finnish began to come off and leave a faded and splotchy lookI contacted Rooms Go, and they sent a service person out to take picturesI told him the only thing we have used is Pledge furniture polish which is safe for the finish and wood typeRooms Go is blaming the pledge and won't stand behind their productI have used pledge on all the other tables with the same Finnish and everything is perfect except for that one table

Asked about a specific situation BEFORE purchasing furnitureWhen it came time to file a claim for warranty, was told it wasn't covered Before buying our living room furniture, we asked specifically about the sagging of the cushionMore specifically if it was covered under warrantyWell, when it came time to submit a claim, they sent out a technician, who had to take the couch apart to take pictures of the frameWhen he was done with the pictures, he didn't put all the staples back in the couch, and my kids feet found themHe reported that it was wear and tear, which was not okayRemember we SPECIFICALLY asked before we bought itThey reluctantly sent us a replacement cushionBut, our cushion is sewn in and can't just be changed out, it must be unattached and re-sewnNew cushion was delivered min October and just sat in my garage until I called to see if they were gonna do something about itI informed them that I was not comfortable with that technician coming bac

Purchased $of furniture and 70% damaged Arranged exchange and 50% damaged Have lost days from work and spent multiple hours on the phone On 12/26/purchased bedroom set and couch from RTG showroom (~$5000) Was told by salesperson I had to put down 20% but website states no money down but pay tax and delivery Called to question salesperson and he argued with me stating that 20% is approximately what I needed to put down Was extremely rude and condescending Received furniture a couple of weeks later and drawer to night stand damaged Also sent mirror without rails to install so had to call customer service and arrange for them to mail a replacement and then schedule installation On 1/5/purchased approximately $of furniture from Kids showroomA few weeks later after one delivery mis-scheduled, furniture delivery made 70% of furniture damaged Received follow up phone call from customer service I explained damages in detail Arranged for exchange

I have had multiple services and exchanges on my king size bedroom and the product is of poor quality In October of I had a king size bedroom deliveredWhen delivered the dresser drawers did not close flush with the dresser and over time with use it became worseA nightstand also had damage to it from being squeezed in between the bed and nightstandRooms To Go set up a service and came out and fixed the damage on the nightstand and realigned the dresser drawersOver time with use the dresser drawers began to not close flush with the dresser againSince then I have had multiple services and exchanges on the dresserEach one is delivered in very poor qualityI have asked Rooms To Go to allow me to choose a different bedroom set but they told me I could not because I was now out of my one year warrantyAfter the fourth exchange that came out damaged today they offered me a fifth exchangeAt think point I would like to return the set and be done with Rooms To Go

This experience has been horrible from the beginning with the sales personConstant confusion with our orderThen 2x damaged product1x wrong items I purchased a new electric recliners Livingroom set from rooms to go on 09/01/From the beginning this has been an incredibly horrible experience, with the salesman stating to us "buy it or don't buy it" and walking away, when we were going back and forth on the material we should chooseThe salesman then insultingly saying so I assume you want me to see if you can get approved for a payment plan as if we couldn't afford to outright buy itWe stated no we will be paying in full and all of a sudden he changed his tune and got nicer, but even so couldn't seem to get done with the sale and get us out fast enoughWe then later once getting home reviewed our purchased and what was on the receipt did not look rightI called the next day and was told the wrong items were put on and again the salesmen very rude kept cutting me off spea

Poor quality sectional DEN SET at $that has sagging cushions and I am unable to get off the seatDen Set only ONE YEAR OLD.Told its NORMAL! Order #XXXXXXXX DEN SET delivered on 9/03/2015,purchased on 8/28/at $Store #

Delivered damaged goods, setup furniture in an unsafe and hazardous manner, missed deliver times, customer service unhelpful We had a bedroom set delivered by Rooms To Go on November 25, and had the following serious issues / concerns We contacted every customer service number we could find, as well as the online live chat on the night of deliverySince the delivery wasn't completed until after business hours (i.e6pm) we could not speak to anyone and the online live chat was not helpful as they just directed us to customer service which wasn't open until Monday morning, hours later, this was not a satisfactory response since I have a 9-month pregnant wife and had no bed for her to sleep on (see below) We encountered the following issues with the furniture delivered: (1) The slats on the bed we're not properly fastened to the bed frame presenting a safety hazard; (2) The support legs were not properly installed or missing all together presenting another safety h

Delivery with incompetence and installation that is unsatisfactoryNot taken consideration of peoples belongings On June Rooms to Go was supposed to deliver between 2pm and pmI contacted Rooms to Go customer service at pm that day asking were there drivers wereI then received a call from the drivers saying they were minutes outThey show up and start moving the mattress right in to the bathroomThen they bring the frame in and start trying to put it together one guy is texting on his phone, the other guy kept dropping the frame on the floorSome how they cut my tile while installing the frame and did not say anything about itThen they went to get the ottoman and they put it down in the grass to set it upI don't know who you hire to set these things up but I would not hire them anymoreI have contact your customer service on the June 9th on how your guys couldn't even put the bed together correctly and that you will send out a technician on the June

Purchased sofas and wedgeFake leather peels offCouches are garbage and need to be replaced Order number: XXXXXXX Date: 12/11/ Price: $1, $2, Delivery Sales tax Description: somo I purchased sofas and a wedge at the end of After about to the years, the leather began to flake offThe couches are in terrible shapeI was told by the salesperson that it was real leatherIf it was real leather, I wouldn't be having this issueEither the salesperson lies to me or rooms to go didn't train like they should haveAs a customer, I chose RTG over one of those discount furniture stores, because I trusted them, only to be sold something that wasn't what I was toldA real eyesoreI am embarrassed when I have guests over I did reach out to Rooms to Go customer service and I am not happy about the offer they have given meI am be My offer $towards the purchase at equal or greater value I already have paid for something th

Charging more than other branchs and rude manager when confronted I would like to bring it to your notice about a scam happening in Rooms to Go Philips Highway, Jacksonville, FL branchWe approached them to buy a piece leather reclining sectional sofa set, glider recliner, coffee table and a Piece Dining table setThey quoting each item individually and not using the package dealsWe placed an order for $worth of furniture with themAfter going home we realized that they got our order wrongThe salesman did not include the wedge for the sectionalI called them to tell about this, they then charged $more after fixing their mistake for a total of $and asked us to come over next day to pay for itWe sensed something wrong and went to Orange Park, FL branch, which was about min drive from our place, and got a quote for the same itemsOrange Park, FL gave us a quote of $all Inclusive (yr leather protection, taxes, shipping and delivery) because they used

NEW FURN DEL LAST SAT PARTS MISSING CUSTOMER SERVICE CALLED WE TOLD THEM WE NEEDED NEW FURN NEXT SAT MORNING AND THEY HAVE SET UP DEL FOR SAT AFTERNOO AFTERNOON NO ONE WILL BE HOME WE HAD TO TAKE OFF WORK LAST WEEK CAN NOT TAKE OFF AGAIN ITS NOT OUR FAULT THEY SHOULD DEL WHEN WE WANT NOT WHEN THEY WANT IF THEY CANT WE DO NOT WANT ANYOF THE FURNITURE THEY DELIVERED THEY CAN COME GET IT ALL AND REFUND MY ACCOUNT SO I CAN GO BUY SOMEWARE ELSE WHAT GOOD IS KITCHEN CHAIRS WITH NO TABLE TO EAT ON

Inappropriate behavior and wrongdoing of customer On 4/I received notice from a credit bureau that I my credit score has went down due to missed paymentsI have never had this problem since having any lines of credit so I went on my app to see which vendor has stated this informationTo my surprise it was Rooms to GoI contacted Rooms to Go in February to ask when I would be receiving a bill for the credit that I obtained and I was told that it would take some time due to the new servicer and that statements take awhile to be generatedNot once until today, 4/4/16, have I been told that an old address on my ID is the address that the statements would be getting mailed toI have received correspondents in regards to the servicer changing and about an extended warranty so my thought as the customer is that the address the furniture was delivered to is the only address that would be used for any notificationsWhen obtaining the credit I made the sales associate, Cory, aware that

The mattress we purchased is drooping and sagging and RTG will not replace it or refund out money This is the third mattress we have received and keep experiencing the same problem with droopingRTG customer service has been no help and very rude (hung up on me) they are refusing to replace a stress under warranty and we would like our money back

#1: Refused full refund even though the product was NEVER delivered/picked up #1: They put my electronic signature onto a document I did NOT sign On Nov 19th of 2016, I purchased a kids bed frameI was asked to sign twice on an electronic padFirst was for "credit card payment"Then I was asked to sign againThe sales person, Emmanuel G., said "this is for you to pick up, not for us to deliver" I was supposed to pick up the bed frame on Nov 23rdI took my daughter there, and she did not like the bed frame, so I decided NOT to pick up the bed frame, and to return it insteadHowever, the store manager (Vanessa N.) told me that I have to pay 20% re-stocking feeI have not even picked up the bed frame, how come the re-stocking fee? Where is the re-stockingThe store manager then said I havd signed a "terms and conditions of sales contract" that specified re-stocking feeApparently, while they told me that my signature was for "picking up", they actually put my name on the