Rooms To Go

Purchased complete bedroom sets and to this day I don't have all the piecesI did get the bill with no issues On 9/2/I purchased bedroom sets from RTG which included delivery and set up (totaling $I was given a delivery date of 9/8/which was changed due to Hurricane Irma (which I completely understand)I took time from work since they give you a hr window for deliveryRTG delivered part of the furniture on the 2nd delivery dateA dresser and mirror to one of the sets was damagedSince then they have came to my home other times with damaged dressers (times total)I still don't have the dresser and was sent a bill alreadyThe store says it's out of their hands and that it's now a customer service issue and the only thing customer service does is set up another delivery date (which I am now going on the 6th one)I have called, emailed and commented on their fb page and I get no whereI spoke to a supervisor who got rude with me and the only thing he d

I purchased a top grain leather reclining sofa in November I was delivered a fabric (fake leather) couch on December 2nd On May RTG was deliver the correct couch top grain They delivered the same couch! Fabric (fake leather) I will never and I mean NEVER buy anything from Rooms to Go BUYER BEWARE Sell you and promise you items they don't have nor intend to give you! BUT YOU BETTER KEEP MAKING THE PAYMENTS!!!!

Poor delivery serviceOrdered merchandise July with a delivery date of July It was not delivered and rescheduled Order for a recliner placed to Rooms to go on line sales on July Was told first delivery date was July between AM-2PMGot a call at 1:PM advising me there was a delay and my new delivery window was no 3PM-7PM I received a call at 9:PM advising me that my delivery was not happening that day since their truck broke down They told me they could have it here on Thursday July I was told I would get a call the day before and did notAll we got was an e-mail saying it will be delivered between AM -PMI called their customer service department to get a better time frame and they gave me a line of [redacted] saying it was a last minute add on and could not give me a better time frame meaning I have a hour window where I can not go anywhere for fear of missing the truckA prisoner in my own home

After sales service on defective bar-stoolsOn going issue > months I have to constantly contact RTG CS for status Issue still not resolved I purchased bar-stools (2) from RTG They both have issues with the cylinder holding pressure I had one technician come out and tell me that I all had to do was turn the decorative handle Which I could not believe the utter incompetence Turning the decorative chrome handle only screws in or off the handle Which I should the technician on site He then proceeded to submit a report that stated nothing wrong with the barstools To which I have had to request a different technician Who was competent enough to realize the problem I am now waiting on a part that more than a weeks has passed and I still do not have I have to wait on this part before a technician can be scheduled to make the repair I have to do all of this on my time I have to make multiple follows ups on my time A huge opportunity costs to me I woul

I ordered merchandise and didn't receive all that I should haveThe corefused to accommodate their error by offering a time that worked for all! I ordered merchandise at the beginning of Janand was told it would be delivered on Feb1st Merchandise came but didn't come with all that was ordered I called customer svcseveral times only to be told, "I'll see what I can do and call you back." Not once did I receive a call back and was told I had to AGAIN take off work because the delivery time was non-negotiable! It was either be home at this time or you are out of luck! I purchased a second bedrm set from them a month ago and paid the 3rd party delivery cothey gave me infoon, why could they of not used that company! Customer service is at an ALL TIME LOW & the customer service they claim to offer is [redacted] poor! Never Again!

Order a sofa for my daughter, onlineShe ask that delivery call her minutes in advance in so she could get to her apartment to accept delivery They called her when they were mins out and they could only wait minutesShe could not make it time to accept deliveryThere was a $fee and we are being told that they will only refund $because the delivery fee is non-refundable Product_Or_Service: Sofa

I believe I was a victim of Identity theft someone clone my card to make a purchase on December /I made a purchase using my synchronic Bank Rooms to go credit card order number #XXXXXXXX the total amount was $I paid the taxes as required by the credit card of $the total amount to be charged for the total purchase was supposed to be $but, yesterday I went to Another Rooms to go oulet to buy a product when I tried to pay the $with my card the card was declined I was confused because my credit available was $I was so embarrassed and confused because I paid my bills on time but I decided to pay with my debit card because I really like the item, so I decided to call synchronic bank and that's when they told me someone made a purchase with my credit card at rooms to go and the charge is pending since December they told me to call them since that specific credit card can only be used at rooms to go obviously I have reasons to think someone clone my card since

Rooms to go did not follow what warranty indicatedBought an additional fabric protection for nothing! I purchased sofas from rooms to go months agoOnce I decided which sofas I wanted the sales man insisted that I purchase a fabric protection they offered that warrantied years because I had a toddlerI agreed and purchase the protection for both of my sofas which was an additional $eachI felt so at ease because I have a toddlerI was told if the cleaning solution does not get rid of the stain they would send a technician and he would try to remove it if not I would be exchanged for a new sofaRecently I called because yes the stains would come out with the solution but would leave a black spot afterThe rep came out and cleaned sofa and told me to wait for it to dry and the second sofa he said he was taking pictures to show stains were not coming out and they would send me new cushionsEven though I was expecting to be told a new sofa I didn't care I just want

Mattresses purchase with warranty appx months agorooms to go refuses to acknowledge email complaints about items or support warranty or refund Mattresses purchase with warranty appx months agorooms to go refuses to acknowledge email complaints about items or support warranty or refund Prelude mattresses purchased in august with lifetime warranty and matresses are failing miserablybody impressions of myself and my wife can be seen with the naked eye and the matresses are causing back/neck pain and discomfort with both my wife and I i weigh and wife is 125lbsa $mattress should easily handle our weight I would like a refund for the two prelude mattresses

On December 12, we contacted Rooms To Go customer service deptto report a dent noticed in the BOTTOM portion of our king size mattress that was purchased 1/After speaking with one of the customer service reps we were scheduled for a technician to come out on December 22, The tech to a look and found that the mattress was in fact damaged and that because of the location of the damage and the extent of it, it would qualify for a replacement and customer service would contact us to schedule a delivery of a new mattress because the manufacturer warranty was still availableOn January 2, after hearing from no one we placed a call to Rooms To Go customer service and was told per their notes that a rep called and left message regarding the delivery on 12/28/2017; which was a LIEMoving forward we were then informed that we had to go into the actual store to select the new mattress and if we chose a mattress at a different price we would be responsible for the difference (no brainer)When we got to the store we were greeted and assisted by a sales rep named Mike, who then informed of the reason for us having to come into the store was because the mattress we originally purchased was discontinued for reasons unknownWe selected a new mattress, willingly accepting the difference in price but once the final invoice was drafted we were told of the $fee for the mattress to be restocked1st thought why would we be charged a restocking fee on a USED mattressWe asked to speak with the MOD and was given LanceHe then informed us that it was actually a disposal fee that the manufacturer charges Rooms To Go for having the mattress destroyedWe asked if that fee could be waived given the fact that the damage to the mattress was at no fault of ours but apparently poor quality in it's productionHe would not budge in willingness to remove the fee and bluntly said that it was not his call to make and that we would need to contact customer serviceSeeing that customer service was not a priority of his or Rooms To Go at large we dismissed this issue paid the difference in mattress cost along with the $disposal feeWe had a delivery scheduled date for 1/18/between the hours of 8am -12pmI am a working person as well as my husband so having this time set we had Jo choice but to have a scheduled off day from workAlso to make mention, I'm pregnant and sleeping another night on an uncomfortable mattress was NOT an option so the sooner the betterRight?!? So today, 1/18/is the delivery date it's 9am and only after we make call to Rooms To Go customer service we're informed that due to weather conditions the delivery has been rescheduled for the following daySpeaking with Cynthia, a manager she offer no other resolution or compensation for yet another inconvenience or than having the delivery rescheduled for a week out being that we can not afford to take another day off to wait for a deliveryShe also informed us that the option of having the $fee (which she noted as a transportation fee) waived would be a the choice of the purchase storeHere in Georgia announcement of bad weather was given within a 2day notice and it would have made sense to be proactive with your customer service and deliveriesThe only resolution the manager provided was to make a call to the store of purchase to see if there was an option of us picking up the mattress and dropping off the old oneYet have we received any updates I have made purchases with Rooms To Go for over years but this by far has taken the cakeWithin all of my purchases there have been issues whether being missing furniture pieces, broken pieces and discolored piecesNever will I make a purchase again nor will I recommend their business to anyone

A sag on side of my recliner about 1/difference from each side I called about a defect in my recliner the tech came and agreed with me on the sag then he said I have a few stains and since I had bought the stain protection it was coveredI was called on monday 2/and told that was because of stains that it wasnt covered and I asked about the sag she said it was the chair is only months old I asked for a supervisor and was told no she was the only I emailed and was responsded with stain issue I replied and said my question is with integerity of chair they said so I called today and now told that it needs to be cleaned and then they would work on sag so I asked to send that to me in writing they wont then when I got a supervisor who told me because of a sweat stain which btw I cleaned right up that the sweat stain voids the warrenty which has nothing to do with integrity of the product so she said that sag was within mamufacture guidelines so I ask for those g

I bought a mattress and my wife and I have slept on it for less than mosAlready it is sagging where we layThe $mattress cover inferior also The mattress was bought through the rooms to go website and I chatted with one of the representativesIt was an $1,mattress that was on sale for $due to a Presidents day sale eventThe sales repbasically highly recommended this mattress as the perfect on for my wife and I and our needsI have chronic back problems and cannot have a soft mattressWhen the bed arrived it had a bad odor like a chemical odorI just wrote it off as part of the preservation process and I thought that I would give it some time to go awaySix months later I can still smell the chemical smell and now I have some health issues and post nasal drip that I have seen a doctor forAlso the bed was somewhat firm at first but over months it is sagging in where our bodies lieThis mattress should last way more than months before we experience

Fraudulent paperwork, no customer service, delivery issues, No one to contact to help work out the problemPolice Report filed! I bought a bed with Rooms to Go partnered with Acceptance NowI just wanted to pay it off in a couple months, so they put me on the day programThe bed was a total of about $(Although no paperwork they produced never said the price of the bed)In fact, no paperwork that they gave me stated anything corresponding to what I had agreed upon in houseWhen it was delivered, it was missing pieces, and was not safe for my child to sleep onThey did try to convince me it was safe by telling me they asked around in the office and somebody said it would be ok for my child to sleep on for nowWhen I asked them for weight limits and specs because they had no idea how big my child was, they quickly changed their minds on that After having to take the day off work to wait for them to deliver, I was not willing to take another day for them to bring wha

I ordered a couch set from Rooms to Go and my experience has been a nightmare! From my sales experience in the store to my delivery On July 22, I went to Rooms to Go to get the couch set of my dreams! When I came in, I already knew exactly what I wanted because I went to a different store a week priorNormally when you go to a furniture store, there are tons of people willing to help out; well not in this storeIt took me 15-minutes just to find a salespersonOnce I found a salesperson, I told him what I wanted and asked about delivery dates/timesHe assured me that it would be delivered by the time that I needed it on August 9thI kept asking about specified delivery dates but he kept avoiding the questionI then went to the RAC counter and completed my application there and once again I asked about the delivery so he called for the salesperson to confirm but he didn't come over until about mins laterI told the RAC representative that I didn't want to pay until I got

TO SUM UP MY COMPLAINT, ROOMS-SHOULD CHANGE THEIR POLICY ANDPROCEDURES INVOLVING THE UN-FAIR CONFISCATION OF A CUSTOMERS MONEY, ON APRIL 3, 2017, MY WIFE AND I AGREED TO PURCHASE FURNITURE FROM ROOMS-COWHICH INCLUDED BEDROOM SET, KITCHEN SET AT COST OF $3, ORDER # [redacted] , MODEL NUMBERS AS FOLLOWS [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] , [redacted] THE SALESMAN'S NAME WAS MRH**THEY REQUIRED A DOWN PAYMENT OF $ THEY REQUESTED MY SIGNATURE, AT WHICH TIME I TOLD MRH [redacted] THAT I FORGOT MY GLASSES AT HOME, TO BE ABLE TO READ THE CONTENTS OF THE AGREEMENT HE TOLD ME THAT IT WAS NO PROBLEM, EVERYTHING WOULD BE FINE I TRUSTED THE MAN HOWEVER, AT THAT TIME HE DID NOT DISCLOSE TO ME OF A STIPULATION THAT AFTER HOURS UPON COMPLETION OF THE SIGNED AGREEMENT THAT YOUR DEPOSIT WOULD NOT BE REFUNDABLEUNKNOWING OF THAT FACT, ABOUT TWO WEEKS LATER, THEY TOLD US T

Bate and Switch Black Friday coupon for buy one sofa get a loveseat free ($499) was very deceptive I attempted to use a black Friday coupon I was one of the first people through the door to redeem a coupon for buy a sofa ($499) and get a loveseat free I was told that the sofa I wanted, which was $499, was not the one the coupon was for They pointed out a very small number on the coupon that they said was an SKU for one specific sofa On other coupons they were upfront that it was for "Beige microfiber "Buttons Bay"" for example but not on this one It is clear that they wanted to get you in the door and when you found out the sofa you wanted was not the one the coupon was for, you would buy the one you wanted at a higher price

Took three deliveries to get the correct furniture delivered then the sofa cushion was ripped and they will not come replace when I can be home I bought a sofa/loveseat on 8/8/and they could not deliver until two weeks later and it was the wrong thing when deliveredI arranged another appointment for delivery and it took a total of three appointments before the correct furniture was delivered when I finally got it the sofa cushion was ripped, which wasn't noticeable until the delivery guys left, so I called and made an appointment for a tech to come replace itI have made it clear that I cannot be home before 3:days of the month and the other days I work until 7pm so today was my "appointment" and the tech showed up at 10am and when I called him and asked for him to come back at 3pm when I could be home he refused I called customer service and they asked that I make a Saturday "appointment" in a few weeks which I cannot do They insist on coming whenever the technician

I've had broken chairs from a dining room set and the server is pealing I purchased a dining room and server and have had nothing but issues with it First, an arm broker off one of the chairs I almost fell out of the chair because of it I contacted customer service, someone came out to my home to look at it and all they did was take a picture and leave I then receive a call that the chair could not be replaced and was forced to purchase another chair ($189) A few months later, I'm standing in my kitchen cooking and hear a noise in my dining room When I look over, I see another chair - one that backs up to a wall and it is never used, leaning on its side It turns out one of the legs broke in half I called customer service again This time the chair was replaced Two weeks later, I open the server and noticed that it is pealing The inside of the server!! How can this be? I contacted customer service yet again and the not-so-friendly and rude agent told me t

When the delivery people came out delivered furniture and damaged my walls I called the office and havent heard bac, We ordered thousands of dollars of furnitureEvery time they delivered broken furniture After the 4th or 5th time, we finally got all of our furniture Now they damaged my door frame and my wall I called and no one has called me back yetI am not happy and will not use this company in the future

Dresser deliver with drawer not working properly Tech comes out and instead of fixing it he damaged it more I waited a month for furniture delivery They give you a hour windows which they have they never delivered withinMy window was to 6pm, they came at 10pmThe dresser drawer will not function properly, call rooms to go and they sent a tech out to fix itInstead of fixing the drawer he broke itI was told they get in touchThey call and dididn't leave a message and never bother to contact me again I had to call to ask what they going to do, I have to wait week for a replacement dresserI paid $for the delivery which they should refund that moneyI talk to the regional delivery manager who was nothing but rude who told me delivery are normally late