Rooms To Go

Harassing phone calls I have a line of credit with Rooms to Go which is due on the first of each monthDue to my busy work schedule I am unable to make into the store to make the payments nor do thy provide me with a mailing in methodI either have to make the payment over the phone or go into the storeHowever, representative start calling me on the first of each month several times a day without giving me the opportunity to come into the store to make the paymentI have tried making the payment over the phone and my debit card information was compromisedIf I'm not able to make into the store, they began calling the references I submitted to them as well as my employer I am well aware of the contractual obligation I signed with them and I have not missed a payment since I started my agreementAlso, I know that by law you have to extend a grace period before you are delinquentThe phone calls are very annoying and overbearingI do not have a problem with making the paym

Refund and service issues after month delay in deliveryCorporate refused to respond We purchased a living room set in January of We did not want the furniture delivered until March because we would be movingWe were told by our sales rep Rose that if we went ahead and purchased if would make sure we got everything we wantedWe got a call a few weeks before letting us know that the end tables would be delayedWe got another call In May letting us know we still weren't going to receive the end tables I contacted Rooms Go about the issueThey told us we could come into the show room and pick out another coffee table and end table set that was availableOur other option was to wait for our end tables and receive "monetary compensation." We went to the show room and they had to call corporate to verify, and to have the coffee table we received picked up since it would not match another setWe were told me would have to pay the $differenceAt this point we wer

Will not fix the cushions on my sofa bed or the mattress and voided out my warranty after only four months I purchased a Jamestown sofa sleeper on April 9th received it April 26th I have been having trouble with the bed it is coming out wet everytime I pull it out the sofaalso the sofa cushions or deflated and one of them is coming unsewedI contacted Rooms To Go they sent out a technician who told me he's never seen a sofa bed with that type of wetness took pictures a representative contacted me on Thursday July 29th and told me that it was our fault that we had it over an air condition vent also told us that our warranty was now in voidSo they would not be fixing any part of the sofa we also bought the extended warranty for an extra they said that one would be voided.I called Rooms To Go twice also ask to speak to someone else other than the person that I was talking to and was told she was the only person that I could speak to.I paid for the sofa

Defective mattress causing back pain twice and company insist on another exchange and is unwilling to provide refund I have been a loyal Rooms To Go customer for many years, unfortunately I am currently deeply disappointed with my most recent purchase and customer service experience with the company My latest purchase has included a queen size mattress of approximately $for a new home I recently moved intoSince getting a good night of sleep is critical to one's health, I made sure to take my time and spent several hours researching and making what I thought was a great mattress selection for the value Unfortunately, a few months after purchasing this mattress from a RTG store I started experiencing back painTo ensure of my back pain was not rooted in a different cause I swapped mattresses with another family memberSure enough, after a few nights sleeping on a different mattress my back pain went away and the other member of my family started experiencing the same s

I purchased a brand new black leather sectional from this location approximately years ago and it's falling apart I purchased a brand new black leather sectional from this location approximately years ago and it's falling apartI live alone, I have no pets, I do not smoke, I'm poundsDespite these details the black leather sectional is cracking and peeling making it slowly unfit for use

Delivery crew destroyed a light on the front of my garageStore will not pay for repairsThey repeatedly avoid discussion on the problem I purchased a new mattress and box springThree individuals on the delivery truckTwo were carrying box springs into houseThe third tried to carry the king size mattress in by himself, and hit and destroyed the light on the front of our garageThe other two attempted to position the broken light to conceal the damageMy neighbor witnessed the occurrence and came over and told me while they were still hereAll three claimed that they did not speak English, however one did speak in broken English when they arrivedWe contacted RTG and registered a complaintThey refused to replace all three matching lights, even though the broken light is no longer available, and there are none available that even come close to matching the broken lightThe service representatives were very rude an deliberately evasiveThey constantly drug the situation

Bought recliners that have console in the milddle it had to be return arm was broke and now the seat has two rips in it on the seam The double recliner the one the arm was broke decthey bought me knew one now the seat is ripped in places and they will not do nothing about they were very rude

Major delivery issues Our experience was not a good oneOur salesperson was fine but when it came to the delivery process, it was a nightmareOur delivery was cancelled due to the hurricane, which we understood, however when the redelivery was scheduled , we were not a priorityThe delivery day was as promised and the time also, but the delivery "men" would not deliver our sectionalWe live on a second floor with an elevator and a staircase They refused to bring it up the stairs because the stairs were at an angle and the set would have to go over the railings to go around the cornerEven with assistance they refused, saying the rod iron railings and concrete building could be damagedWhen customer service was called, we were not apologized to and they frankly did not care and told us to come in and pick out something else! We called our salesperson who was no help at all and store management was not availableWhen the manager did call us back she offered to take $off

Delivering furniture at 10pm is unacceptable and not being able to cancel the delivery b/c you are running late is also unacceptable On 10/19/I was given a 4-8pm delivery windowI had my mom get off work early and wait at home for the deliveryShe gets a call that the delivery won't take place until 6-10pm because they were running behindSo the driver and crew didn't make the delivery until 10pmAs a consumer I felt it was disrespectful and unsafe for my mother to allow three men deliver furniture at that time of the night when I couldn't be thereMy mother did make an attempt to cancel the order and got a huge amount of pushback from customer serviceHowever, a rep advised that I can request a refund on the delivery due to the inconvenience and scheduling not as promisedMy mom called the local store and talked to a Patti/Paula or whoever was taking calls around 7pm on 11/2/and they didn't ask for any of my information, just asked what time they came and said if th

Furniture was supposed to be delivered complete on 08/10/Has missing furniture and wrong items My furniture was supposed to be delivered complete on 08/10/My dining room table was delivered with chairs and table legs but not the table topMy bed and the kids beds both had wrong box springs and they are completely too highI had to go back to the store and have that fixedI called customer service to correct the delivery on my dining room table and was told it was going to be delivered on 08/18/I cancelled all my plans for the day waiting on my corrected furniture and I also received a call days prior stating my order delivery time is 08/18/between the hours of 10-At 9:on 08/18/I was notified that the delivery guy will not be able to make outI have been without a dining room table for a week on 08/18/and they said that they can come out on 08/19/I told them over and over I will not be at home on the 19th and that my furniture was sup

Salesman John Bcalled Customer Service and canceled our deliveryBasile was not the salesman for this transaction We visited several mattress retailers , including Rooms to Go Pinellas Park, RTG Clearwater , RTG Outlet Sefner and RTG SarasotaWe spoke to Basile on 7/and explained we had a warranty claim for a new mattressHe looked up the credit amount and told us a number $ We then tAlked to the Sarasota store and were given a better deal on the new mattress We made the purchase and set up the delivery with the Sarasota store for 7/On 7/I looked up the delivery status and notice the delivery was canceledAfter talking to a couple of people at the Customer Service center, I was told the note said customer could not be home and needed to cancel the deliveryNo future delivery date was scheduledThe searched their records and provided a phone number for the person who called and canceled the deliveryI searched the umber on the Internet and found it was the per

I bought a mattress that was less then 2yrs old when I noticed that it sunk in the middle I advised RTG and they advised they could not help I purchased a mattress from RTG approx 1/yrs ago I noticed that I began having lower back pain approx 1/2yr after the purchase I tried to rule out what it could be until I noticed that my bed sunk in the middle I began keeping track of the pain and I would only have the pain when I slept on the bed; I'm a firefighter so I sleep away from home every days, and I would not wake up with pain when I slept at the station I called RTG approx one month before the mattress was yrs old The advised that they could not help me because the company hat made the mattress was not in business anymore I was not happy so I drove to RTG and spoke to the store manager (I dont remember his name but I can get it if need be) He advised me of the same thing and stated he cannot do anything about it I asked for the name of the district man

Ordered furniture [redacted] agoFirst delivery incorrect2nd delivery incorrectStore manager not returning call My name is [redacted] , and my wife & I recently made a relatively large purchase (on our budget) through your store locally here in Franklin (Cool Springs/Brentwood), TN When it came to the purchasing experience, our sales rep was very happy to assist in taking our money, so much so that it almost felt that we were a bit rushedThat said, my wife and I are usually pretty laid back people and tend to go with the flowSo the rushed experience, although a bit odd, didn't bother us at the time of purchase back in mid-August We should have taken note of this rushed experience Fast-forward to us moving into our brand new house last week, an exciting and fun experience for mostWe had made several orders of different appliances, large items, furniture, etcthat were all getting delivered on moday and made things feel "real" with each shipmentThen

We ordered a sleeper sofa and there was not a mattress I purchased rooms of furniture from rooms too in October of One room was a sleeper sofa and sleeper chair and a half We had used the sleeper chair in the past when my daughter came to visit but had not had the opportunity to need the sofa as a pullout u til a few weeks ago when we had guests At the end of the day we opened the chair and the sofa Upon opening the sofa, a few pieces of wood fell out and thee was no mattressWe were very embarrasses to say the least When we closed the sofa, we realized those pieces of wood must have been used as spacers because the sofa is now sunk in and slanted toward the back It is unable to be used because of this I called customer service and was told it was out of warranty I called the store and the manager finally called back and said we would have to purchase a mattress from them I realize that it is "out of warranty" but we did not realize until now that we did not

I have never left a negative review in my life, but am so frustrated I could scream! Where to begin? Recently my husband and I purchased a Livingroom set from Rooms to Go It was a set we saw on- line but went into the store to check out the quality, etc We ended up removing the center console as it seemed to be cheap but did upgrading the package to include an extra reclining chair Additionally we added two end tables, a coffee/cocktail table and office desk We received the couch only a few days later and found that the upgrade turnout out to be a mistake, The couch was way too big for the space and wanted to return ONE piece of the sectional and figured we would return the least expensive piece being the chair that did not recline Neither my husband nor I looked to see what the return policy was prior to the purchase, nor did the sales rep go over or mention that they had a no return no cancellation policy Within a couple hours of the deliver I placed a call to the store and spoke with the sales person that sold us the set She stated that we should have refused the one piece at the time of delivery, however my husband was at work and I wanted him to see the set up before a decision was made The sales person told me that she would talk to the manager as he was right there with her and have him get right back to me After several hours had gone by and not heard from anyone I called and was put on hold for several minutes, as the sales person needed to print out our paperwork and the manager needed to review it, apparently there was no intentions or hurry in getting back to me When finally speaking with the floating manager in explained that the only thing he was able to do from a store leave was ½ the value of the chair and would also be required to pay a $shipping fee back to the distribution center However they did not and would not take into consideration that a couple weeks prior to this order we ordering an entire bedroom room set, at which time were told that the footboard & rails as well as the Chester drawers were on back order for weeks No big deal right??? Well it turns out that that date was inaccurate and not due in until September 12th which worked out to be about a weeks NOT 4!!! The manager said I could speak with customer service and he would leave a note to have them call me Monday or Tuesday to see if they could do anything else for us Monday morning around 10:30am I did receive a call from customer service, however they were no more helpful than the manager at the store level We have spent over $with them over the past month and a few thousands about a year or so ago with them the least they could do is take back one chair giving us full credit for it, and pick the piece up when the rest of our furniture comes in When would be need to pay the delivery back? It completely amazes me that a companies of this size is allowed to conduct business without any type of return policy I think this practice is completely unfair and unreasonable And am completely aware that other furniture companies have the same type of policy but again after spending the amount of money that we did, they would at least work with us We will NEVER EVER shop Rooms TO Go AGAIN! As a side not, the delivery guys were great but they are not employed by Rooms to Go they are contracted!

Rooms to Go have very poor, unsatisfactory, disappointing delivery service and customer service I have ordered bedroom sets online on September 25th, One is delivered on October 10, The other set was said to be back ordered and will be delivered October the 30thOn October 30th, I received a recorded message saying that my delivery will be at 3:pm to 7:pm on that daySo I asked my daughter and my niece to request an early release from school so they can receive the delivery At around 7:p.m., I received a recorded message again saying that the delivery will be later than usual We waited and waited until 10:pm The delivery did not arrive and no one called, so I made a call, no one answered The next day, Tuesday, October 31st, I spoke with dispatch/delivery and they informed me that the truck was at the house at 11:pmSo I said we waited until pm and were definitely asleep at 11:pm and nobody had called to inform us that it would be

Salesperson sold us the wrong set at a lower price to close the deal, only to try to charge us more after the sale for the correct set My girlfriend and I attempted to purchase a power living room set from Rooms to GoThe sales person worked with us, knowing fully that we wanted the power setAnn Calso told us specifically that the set ONLY came in a power option When the furniture arrived, it was the non-power set We believe that Ann Cused deceptive sales practices to make the sale and is now attempting to charge us an additional $for the set we wanted to begin with

The nightstand I purchased months ago has paint chippingRooms to go will not correct the defect I purchased a complete bedroom set months ago which included two nightstandsI placed a lamp on each nightstandWhen I moved one lamp while dusting paint chipped offI contacted rooms to go immediately to have someone come look at itOnce I was able to get a service technician out, he then stated it was a chemical reaction between the lamp and nightstandHowever, on my other nightstand there is no paint chippingI have called and spoke to all managers at the local Rooms To Go, I have called and spoke to corporate who still will not resolve the issueThere is obviously a defect within the nightstand or my other nightstand would have the same issue

Lied to about the product I was going to purchase FYI the store is Denton TX not listed because it just opened I saw a couch I liked in a sister store in frisco txThe couch is called Laney ParkI saw the price said $for 7pcsA couple days later I called the Denton store because it is closer to where I liveI was asking why online it stated a different price and if they had it in stock for the price I saw it in friscoThe lady, Michelle, said she did not know why it was different and was not aware of what couch I was talking about so I had to find the sku number for her like it was my jobShe even had me send her a picture of the couch to her personal numberI sent her one I took in the frisco storeThe picture I sent her was the 7pc sectionalShe said the color I wanted would be be in stock until August and the price was the same as the frisco storeThis was fine with me but she asked when I was going to pay for itI told her I worked nights and I would not be able t

Problem with Protection Sales Practices and Defective furniture We purchased a sectional leather couch in January I believe order number is XXXXXXXX In the past year and a half we also purchased a dining room table set and a bedroom set for my daughter Each product comes damaged and generally seems to be the lowest quality possible In contrast we purchased two couches from rooms to go in that we had until we got the new couch with no issues Obviously quality is going way downhill At any rate, we get this couch and had to have two pieces replaced that were defective right when it was delivered In less than months, one of the pieces with the storage console and cupholders appeared to have spots where the leather rubbed off I'm not really sure how thats possible considering the last couch went plus years without rubbing off anywhere and obviously the corner units where people put cups and their arms are clearly high traffic areas Rooms to go tried to cla