Rooms To Go

Purchased a falsely advertised "leather" sofa that is peeling and flaking and the company refuses to offer a complete refund I purchased a Sofia Vergara Sybella sectional (1001176P) from Rooms To Go in June for $At the time of purchase the items were advertised to be leatherNote- similar sofas are no longer advertised to be leather on RTG website but polyurethane and polyester The sectional gets minimal use because I travel a lot, have no kids, and no petsBetween 2016-I noticed that the "leather" was beginning to peel in a couple areasIt progressively got worse and whenever I sat on the sofa the "leather" would peel and flake offThe sofa is now an embarrassmentI have "leather" flakes all over my carpet and clothing whenever I sit down I contacted RTG via phone, explained the issue and was told to email pictures of the sofaDespite the year limited warranty, I received an email from CStiles (S/R Rooms to Go) offering me $in store credit

Failure to deliver, horrible customer service and lied to multiple times We purchased our furniture in store st the woodlands location at the end of mayWe got half delivered and had to wait for the couch until today june We called prior to asking to be called mins prior to arrivalWe were called when they had arrived already when they were letting us know they were leaving in mins and they would not wait even though they didn't callThey customer service rep Laura flat out lied and soar there were not notes to call usHowever when I talked to another rep a couple hours later because I still hadn't heard back and he confirmed there were notes to calli was told to contact customer service again is I had not heard back by I did this and they said they still didn't know if it was coming todayThey in the over house weren't able to reach the driver Dry hard to believeI asked for a refund of my delivery fee and they wouldn't issue one and could not tell me when

The Furniture I brought from Rooms to Go being to break after not even having it for a year I purchased, well began to finance the furniture(sofa Sectional)in Decof In DecI began to notice the furniture was coming apartI'm a single mother of a year old at the time and rarely have visitors at my home so their was no way this could've have come from wear and tearA few moths went by bringing it to March and I decided to contact Rooms to Go, I contacted the store and then the district manager and nothing came aboutIts now only moths since I purchased the furniture an me still owing a little under $balance for something that is breaking did not sit well with meThey claimed they couldn't do anything because my warranty had expired after a year and that my loan was through Synchrony and not themThey told me that I could the original manufacturer but wouldn't provide me with manufacturer's informationAs of today I am still paying on furniture that I

We keep receiving defective furniture and keep refusing delivery based on quality issues Been going on over months RTG refuses to refund We purchased an entire living room suit from RTG right at the beginning of the New Year's sale Leather reclining sofa and love seat as well as matching recliner We purchased end tables, coffee table and a TV console with bookcase piers We used the month interest free financing The leather has specks all over it Not natural defects in leather, but actual specks where it flakes off The bookcase piers have spots of missing stain and one has a huge black marking on the front where it looks like someone just tried to fill in a scratch with a marker The inlaid slate on the console is damaged and was noted on initial deliveryInitially, one of the end tables had an entire chunk of slate missing that was simply filled with putty to disguise We have worked with RTG on multiple re-deliveries and the furniture they send each time

Horrible customer service and only $credit for delivered defective merchandise I ordered a living room set online on June 12th from Rooms to GoBeing that I am realtor/interior decorator and I am furnishing this house and expected to have all my furniture in place without being defective caused me a big issueThe reclining love seat came defective and my plans got held back from a purchaseI called and they said they would have another one out on June 30th with a $dollar credit ! I cant believe that's all that was offered after I took off from work and now have to take off again! The attitudes of people I spoke with were absolutely terrible, it was like" ohh well" kind of attitude, and the customer service reps I have talked to at Rooms to Go don't even careI serve in the US military defending our country and I also will not buy anything from here again, I also will inform my colleagues not to shop from Rooms to Go because of the terrible customer serviceI also asked t

Delivery nightmare We scheduled an appointment to have a large sectional sofa delivered to our home during a hour window My wife had two weeks notice and changed her work schedule around to be present We didn't receive any updates about a late delivery or apology about the delay Once the window of delivery passed, we called Rooms to Go They could not give us any updates other than, "they're on their way." We had to press for more information and they mentioned another time window The delivery did not arrive within this window, either The customer service over the phone was very unprofessional and unhelpful The movers were very kind and worked diligently However, they failed to remove the legs of the furniture Because of this, they were unable to make the corner around the stairwell to the second floor and caused several deep, long (two feet) indentations/scratches to the walls, ceiling, and cornersEventually, they removed the legs and were successful in bringi

Paid $3,for a sectional with expectations of keeping for several years Several months later the sectional looks like I have had it for years Purchased 4/22/2017, received a month of so laterorder XXXXXXX, $3,Paid by credit card, service tech came out on 1/13/after been rescheduled by two weekson 1/spoke with Noel, Vickie W., Sales Mgr Cat and on 1/Maria They state not a warranty issueI am stating it is a quality issue who spends $4k for something that looks horrible in a monthI am single and so there is no abuse by others

Repeated problems with furniture bought less than year ago, now mold found inside the night stands Arm on the couch has been worked on different times, each time they put in screws, the second time the service person said that it was wear and tear that the arm was coming offAfter the first time the couch was worked on the rocker love seat started grinding and we found a rip in the mattress padWe called for service on all Same service person came out and stated that someone will contact usWeeks later, we called Rooms to go and they said that they had to order a piece for the love seat (which they had not done yet), the pad was "burnt" not ripped and the couch was a result of wear and tearWe highly disagreed and they sent another service person out, after the part was deliveredHe came out and repaired (again) the arm of the couch, did something to the love seat that fixed it without using the part that they said had to be ordered and took pictures of the

Delivery gone bad My order was delivered last monthOne of the nightstand's legs was broken and the kitchen table was missing from the shipmentI called and was told weeks for redeliveryI am not happy about thatNow today I notice that my credit card was chargedI called your number and was connected to someone who was very rude and refused to help me, finally transferring me to somewhere else without giving me a chance to speakI paid $for delivery and over grand for this service

Rooms To Go's delivery service caused significant damage to house and yard/driveway when delivering furniture On or about, 12/09/2015, $3,worth of furniture was purchased at your Knoxville, Tennessee store (XXXX) by David L(Order #'s XXXXXXXX and XXXXXXXX)Sometime later, a delivery was made on the first order # and, subsequently, the door and the door frame was damaged on the entrance to the houseIt was subsequently brought to the attention of the deliverers whom acknowledged the damageSeveral days later another delivery was made on the second order # and upon leaving the house, the truck veered off into the yard and up on a drainage ditchWithin this rip-rap ditch is a 6" sleeved 100+' pipe that was crushed and pinchedDamage was on the way out from the delivery and the drivers just stopped for a minute as if they were discussing their mishap and then chose to leaveOn both occasions, Rooms-was notified and a letter requesting detail of the damage was sent t

Did not receive items that were to be received from seller On 2/6/I purchased a bedroom set with dresser, nightstand, head board, etcAlso purchased a mattress and Serta motion essentials power baseDelivery was on 2/10/Only received half of the power base and a box spring that was not orderedI then tried to return the item, only to be told that you only have hours from time of purchase to return, not hours after deliveryI was contacted by a manager 'mark' from rooms to go and was told that his salesman didn't enter my purchase correctly and that I need to pay an additional $to actually receive what I had thought that I had purchasedThis is like buying a corvette, and having it delivered without an engine, and then being told sorry the salesperson didn't enter the engine in the computer correctly so you can't have it unless you pay more moneyWhy would the salesman charge me for products that are incompatible with one another

I wish I would have looked them up before my purchaseI made my purchase in Feb and set up delivery for March since that was the only Satdelivery openI was told that they could not give me a time, I had to be home ALL dayWhen my dinning room set arrived, it was the WRONG one, NOT what I paid forSo when "Customer Service" called I told them this was not what my orderShe told me ok and I had to call that locationI was VERY UPSET, after all I paid for it and I had to do all of the leg workSo after calling the location, the next open Satwould be in AprilSo I told the agent that would not work, I paid for this in February and you made the error but now I am being punishedI now have to take a day off of work in order to receive my purchase (Not Right)I ask the agent what was going to be done to compensate meshe stated Nothing, we do not compensate customerI was also told the same thing be the customer service agentI will not spend another PENNY with RTG I will also tell my friends and family my experienceStore # [redacted] Order # XXXXXXXX and my sales person stated out nice and new, however when I told her I received the wrong set and should be compensated she became a nasty (Dione ***)

Faulty Furniture that is dangerous for adults and childrenStill no resolution and very difficult to get things done with this company order number XXXXXXX date 9/2/ Jamestown mocha sectional This furniture is dangerous for children and adultsWe have had multiple issues with this sofa since it was purchasedThe wedge falls and we have had different rooms to go employees look at it and the last one told us it is a defaulted piece of furnitureHe last came on Friday April and left without fixing the problem or proving a solutionSaid rooms to go would contact us yet we still have no answersThis furniture is dangerous and has hurt my childAlso same piece of furniture has a nail coming out of the seat that stabbed myself, my husband and one of our sonsI told rooms to go the problemThe gentle man came and no solution We spends a little over dollars for this sofa and it has been a nightmareBetween trying to call the customer service number and get th

Customer service reps hung up on me twice, changed delivery time at last notice, told me I didn't matter but were very happy to cancel my order I ordered a sectional sofa from the Madison store on November, with a delivery date of December, A few days before delivery I received a text stating my delivery time was between 1-5pmThe day of delivery I received a phone call around 1pm, saying that my delivery time has changed to 3-Before I could say or ask anything I was hung up onI called the corporate office and was told that's how they do it it and nothing could be doneI spoke with a supervisor, Pedro, who told me the same thingI asked to speak with Pedro's supervisor and both times he would not transfer meInstead he put me on hold while he tried to contact dispatchHe returned and said he would try to see if the delivery could be made in the original timeframe and would call me back with more informationAround 3:30pm I received a phone call from someon

Delivery guys broke my picture frame and rooms to go refused to pay for itEven though I showed the broken frame to a store manager E Order #XXXXXXXX On 02/10/I made a sofa set purchase from the Douglasville GA store by arbor place mall locationThe sales rep was Gylnis FaluThe store # and the address is Douglas blvd, Douglasville GA My delivery date was 02/17/where the gentlemen brought me broken sleeper sofaThe sleeper bars were broke and it could not come out The other sofa had stains on itIn the process the delivery guy broke my picture frame that was on the wall when they were trying to get the sofa in through the doorThe gentlemen said he would write up the broken picture frame and the sofa damages so I can receive a new orderOnce they left I went to the store in which I purchased the furniture and spoke with the manager Eabout the broken picture frame and physically showed him the picture frame they broke at the time of serviceHe

Charged interest after advised after opening new credit card there will be 0% interest for months with purchases I opened a new credit card with Rooms to go because I was advised that current promo was 0% for months on my purchasesDate of Purchase: 11-10-2015, Delivery Date: 11-17-2015, Purchase amount $2,Rooms to go called me advised that they would not be able to deliver by the date promised unless I use a different form of payment by a certain time of the day that same dayI then used my Bill Me Later account because I needed my furniture before ThanksgivingI was then told that amount of $$1,will be credited to my Bill me later account on 11-11-and that taxes and delivery charge in amount of $would remain on my Bill Me Later account causing interest on 1/5/for $3.57, on 2/5/of $and I had to pay it off on 2/22/to avoid future interest chargesThis was not disclosed to me until laterI am still paying off TD bank for Rooms

Second time rescheduling for an exchange of a piece missing hardware because the piece is not in stock Second time rescheduling for an exchange of a piece missing hardware because the piece is not in stockThe Disney Pirates Chocolate Trundle Bed was purchased on 9/and delivered on 9/During assembly is was noticed that the trifle was missing some hardware so an exchange was set up for 10/I received a phone call the day before that due to the hurricane they needed to move my delivery to 10/between 8-On 10/I received a call stating we needed to reschedule because the part was not in stockSo it was in stock the week before but not now? And why are we scheduling appointments without parts in stock especially when time frames are not given for delivery until 1-days beforehand making anyone who is waiting for a delivery to take the whole day offSo on 10/we rescheduled for 11/Today 11/I received a call that once again we are rescheduling because the part

On Feb.23, installers delivered new mattresses and box springs The products were laden with animal hairs, dust and a putrid decaying odor We purchased box springs and mattresses (1-Queen size "Stearns and Foster" and 2- full bed sets were "Vitality by "Dormeo"), approx$3100.00) from Rooms to Go on Feb15, When the installers arrived at the house, at about noon today (2/23/16) with the merchandise, everyone noticed that the product wrapping was damaged and had been re-taped Subsequent to the installers unwrapping the merchandise, we all immediately noticed an odor emitting from the products, along with small animal hairs and extreme amounts of dust on the new products The putrid odor smelled like decaying animals or feces in our opinion The installers said that Rooms to Go personnel would return and pickup the merchandise and would deliver a new Queen set within minutes With regard to the two (2) full sets, they would pick up these units up and deli

Product delivered to residence on Jan 2018; white styrofoam everywhere; minor damage to house; left w/o finishing one bed - no notice given Store # [redacted] Order Number XXXXXXXOrdered on December for January Delivery dateFurniture delivered at approximately pm on JanuaryWorkers arrived and began to deliver productNoticed one of the beds were not in a box and had damageI called and notified the service and was directed to call customer service; they stated they would give me a 10% discount or I could return the productI wanted to wait until everything was done before making a decisionThe workers left in a hurry and wanted me to immediately sign a documentAfter they left I walked around the home and noticed white styrofoam everywhere around the house - including all over the furniture in addition to garbage outside of our door and our carpet was soaked with their wet shoesIn addition there was minor damage to the walls, and a destroyed wire door sto

Was scheduled to deliver today, Told it will be delivered tomorrowTook day off of workNasty Customer Service Purchased August12th with a delivery date of August between -Bedroom SetReceived a call at 3pm Aug 23, stating delivery was canceled and coming tomorrowWhen I said this was unexceptionableI was told I'm being compt by delivery coming tomorrow and not next weekI asked to speak to corporate, she stated she was corporate, when in fact she was customer service in Harker HeightsI asked to speak to a manager, she said, manager is busyShe offered a dollar credit and store credit but I do not want to do business with R2G anymoreI'm a disabled veteran and never have I been disrespected by a store worker the way this employee has disrespected meI called the corporate office and she was very sweet but could only offer dollars/plus store creditI would rather cancel my order fully but no refundsThe employee in Harker Heights should not be allowed t