Rooms To Go

Lack of compliance with furniture coverage whic was purchased with furnitureHave has furniture approx months I purchased a complete living room furniture set from Rooms To GoAt the same time I purchased the furniture fabric protection coverageWithin weeks of the purchase there were unexpected spotsUnexpected because I was told the company had applied the protection before delivery and it was suppose to protect the materialI have called the company to request a cleaning at least timesThe last technicians stated that Rooms To Go would contact me and have the stains professionally cleanedThen rooms to go would come back and reapply the protection coverageI did not hear from RTG so I called and was told that I had to have it professionally cleaned at my expenseI was shocked because it was clearly stated by the technicians that RTG would do the professional cleaningThis furniture is not even a year old, it was expensive and the same spots from the first complaint

MY COUCH IS SINKING INIT STARTED SINKING IN SHORTLY AFTER I PURCHASED ITTHE BUSINESS HAS BEEN OUT 5+ TIMESNO RESOLUTION I PURCHASED A LIVING ROOM SET AND THE COMPANY HAS BEEN OUT MORE THAN TIMES WITH NO RESOLUTION OR TRUE EFFORTS TO MAKE THIS MATTER RIGHTPLEASE HELP GET THIS RESOLVED

purchased sectional with force field protection, but wasn't donenow have stains and rooms to go won't honor guarantee I purchased a sectional on 03/13/from David Hat store# My order# XXXXXXXXSku for sectional is XXXXXXXX & XXXXXXXX Paid $per section of couch ($119.98) for their force field protection, which I was told by David that if anything spills on it, it would just bead up and roll off I also purchased a chair at the same time with the same protection When all pieces were delivered, I checked to see if the protection was added The chair had a sticker located on the bottom indicating the protection had been added, and water I dropped on it did bead up and roll off I checked the sectional, and there was no sticker showing it was done, and the water I dropped on it just soaked in I called Rooms to go (RTG) to let them know the sectional was not treated They sent someone to my home a week or so later with a spray bottle of something that they

Order is not ready for pick up, cannot reach the store via phone I ordered a kid's pink chair (order # XXXXXXX) on 11/24/at a local Rooms To Go store (Gulf FWY, Friendswood, TX 77546), and was told that it will be ready for pick up early January I contacted the store via XXX-XXX-XXXX on 1/9/asked for the order status and was told that they will call me back in couple hoursHowever, no one called me back that dayToday I called them again at XXX-XXX-XXXX and after minutes wait on the line, no one answered my callI had already paid in full at on 11/24/2017, but was not able to get the product I needthis is my first time had business on this company and are very disappointed with their service

Poor customer service I bought a few rooms of furniture in May for a house I only go to occasionally so the furniture is not used very oftenMy couch seats always look wrinkled and as if I have been sitting on the couch for daysI always turn the cushions but it don't helpI understand the couch is only warrantied for a year but again I don't use it much and you would think that they would want to look at it to give some feedback to the manufacturerAll I received is a sorry we can"t do anything because it's over a year oldI have dealt with other companies that went beyond their service policy to ensure good customer serviceRooms to go falls very short of this

We bought a recliner on September 2015, less than three months later started to peel offWe have been waiting almost a year for the parts and service September 2015: Bought September 2015: Delivered December 2015: Seat STARTED to peel off (right) January 2016: We call Rooms to go the 1sttime, they ordered a replacement March 2016: right seat replacement delivered March 2016: Seat STARTED to peel off (left) April 2016: In Home, service to installService guy did not installed because now the left seat was peeling off, and he suggested will be better to have both, because he needed to take apart the recliner twiceHe also noticed that the middle seat has STARTED to peel offHe ordered both June 2016: left seat replacement delivered July 2016: waiting still for the 3rd seat replacement

leather sofa bought in August - attached cushions sag an service technician came out 12/and determined that my couch was sagging and defective When I spoke to customer service they said there is not an issue and will not do anything to honor the warranty The technician said he would note in his report that it is defective but customer service said there was no note This is a scam

Bed not assembled correctly Did not attach headboard or baseboard to frame Had to sleep on floor We placed our order on March 13, for a bedroom suite Order #XXXXXXXX Waited days for delivery...Delivered yesterday, March 23, We thought our bed was assembled but when getting ready for bed...we noticed first that the footboard was not attached to frameWe removed the mattresses and then found that the headboard was also not attached to bed frame causing the headboard to sway forwardWe also found some blocks sitting on the floor in the middle of the frame not attached to anythingSince the bed frame collapsed due to not being assembled correctly, we had to spend the night on the floorBeing and 67, this really was an ordeal for usI hope you will send someone ASAP to fixAren't your delivery people trained to assemble beds correctly?

Convinced to buy incorrect set pieces, now we are stuck with a set that does not match We went into the store to purchase the Cindy Crawford Home Metropolis Slate Pc SectionalUnfortunately after budgeting, we couldn't afford the pc, so the sales associate convinced us to purchase the pc set, and that we'd be able to purchase the 3rd piece later on to finish the setA year later, we purchased the final piece, and it's the incorrect pieceTurns out one of the original pieces was sold to us under the preface that we could just buy the 3rd piece but instead we actually would have to purchase new pieces and toss out one of the originalsThe salesman lied to us and now we are stuck with a couch that doesn't fit together because they won't refund or swap any of the pieces to make the pc sectional workSO upset, our only option is to buy 2/pieces of the couch and completely throw away the pieces we currently haveOur "couch" if you can call it that, looks completely ridi

Delivered the incorrect item I purchased a sectional couch from Rooms to go, our delivery date was on July 20th First, we never received a call confirming our time of deliveryWe called and was giving a 4/hr window hour past the delivery time, we called again to be informed that the driver just started his route and we were number on the routeWhen they finally arrived, the warehouse pulled the wrong itemsThey informed us that someone would bring the correct item in to daysWe asked them to take the incorrect item back with them and was told that they don't have room in the truckAs they were leaving customer service was calling to schedule a new delivery dateThat's when we were told we would have to wait an additional days until they could deliver the correct itemWe were not happy with that option and ask to speak to a manager The manager stated that she would get us added on to the July 22nd schedule and would call in the morning to confirmThe next day w

inch gap between mattress and headboard Sales associate sold me this set because it DOES NOT require a box spring I purchased a living room set AND a bedroom set at or just over a month ago(Order number: XXXXXXXX) While in the showroom my sales associate, Scott, tells me to save some money I could purchase this specific bed frame that doesn't require a box spring underneath Even in the showroom, there is ONLY ONE mattress on the beds I had to wait for weeks before someone was able to come out and "look" at my bed frame He came out over this past weekend, told me that this INCH gap is normal, I just need a box spring QN PANEL HDBD Sku: XXXXXXXX QN PLATFORM W/SLATS Sku: XXXXXXXX Q/K ARCH BASE Sku: XXXXXXXX Even on the website, it shows NO BOXSPRING!! In the showroom, NO BOXSPRING! I have spoke to several customer service people who I have emailed pictures to and they all say that I need a box spring The man who came out this past we

Customer Service and Warranty Issue I purchased a mattress at rooms to go in Kissimmee, Florida in I was told by sales person mattress had years of warranty, and it covered anything that happened to it After years the mattress created a huge hole in the middle, and has caused me and my wife back pains I contacted customer service and they sent someone home to inspect the mattress After the inspection tool place February 22nd 2018, I got a voicemail from rooms to go which indicated I should call back to them at X-XXX-XXX-XXXX Si today March 1st I called them back and a female by name Britney was the one that spoke with me Britney told me that the inspection done reflected the mattress needed to be exchanged That I could go to the showroom and pick a new mattress of the same price or a higher price and I would be responsible for the difference and delivery and return fee When she said I was responsible for delivery and return fee, I asked her: why would I ha

The customer service representatives and the store salesperson that sold me the table were rude, apathetic, unapologetic when assisting me I purchased a cocktail table on Friday, November 24, I was told by the salesperson, Camille, that the table was on back order and would not be available for delivery until January 27, I was not happy with this, but after months of looking for a cocktail table that I liked, my fiance and I chose to purchase it and wait for its arrivalOn Friday, January 19, at 12:PM, I received a text message stating "This is Rooms To Go confirming your delivery on 01/27/of order XXXXXXXDO NOT RESPONDFor service, please call us at X-XXX-XXX-XXXX." I received the same message on January 25th stating they'd arrive between 2-PMWhen the delivery day came, I left an appointment that I was at to make sure I was at home at My fiance came home at approximately 3:PM and continued waiting for the delivery truckWhen PM came and the

During delivery RTG damaged our stepsAfter providing estimates, as requested, they refused to pay the full cost of the repair On Dec Rooms to Go's delivery company brought our new furniture.The driver dropped a couch on our steps,broke the step,and did't tell us it was broken.We later watched the incident on our porch camera.We immediately filed a claim.We were 1st told that we would need to prove that our steps were not already broken,which we were able to do with our camera.We were then advised to provide estimatesFeb I provided estimates to Zelvonia W., the claims person.One estimate was for $and one was for $450.Feb I received an email from Zelvonia advising that they were sending $200, which was "more than sufficient and fair." The email also said that should I choose to decline the offer, the claim will be closed.I replied that I was fed up with dealing with her company...Zelvonia's email states she works for SEIDS, which I assumed was the delivery compan

Repair to hardwood flooring damaged by drivers refused by Rooms To Go Purchase Date: March 12th, Problem Date: April 21, Item: Dupont King Canopy Bed with Mattress Canopy bed top was deemed to not fit in my home through visual inspection Rooms to go send out a furniture delivery team to retrieve the canopy bed to issue a refund During the pickup a banister post on the 2nd floor balcony in my home was damaged and send flying down 10+ feet directly into hardwood The rooms to go delivery drivers and crew left without informing me of the damage to my hardwood floor That day a complaint was filed and compensation for damages was requested Rooms to go offered dollars then dollars then dollars after sending a quote from a local hardwood floor repair company for USD Rooms to go refuses to pay for the damage to my home caused by their drivers I have been informed by the hardwood company that because the replacement planks I have for the f

Purchased Red Kingvale power recliners and requested operating manuals, never receivedInquired about power outage backup, amazing reply recieved I purchased Kingvale Red Power ReclinersI asked for manuals and these were never receivedI purchased chairs for a family member who had a stroke and for ease of useI called and inquired about a battery bain case of a power outage and explained that I purchased these chairs for a family member who had a stroke and was told that there was none and that one has to stay in chair until electric is restoredI asked at that time if I could replace them with other chairs but was told I had them past the warranty periodI asked for the manufacturers name/address/contact information and was told they had an agreement with the manufacturer not to give this information to the consumer Today, the power went off and it was almost impossible for my family member to get out of the chairThis to me is a definite HAZARDI would like to

Rooms To Go failed to call me to provide an estimated hour delivery window The delivery person showed up unannounced and no one was home On Saturday, July 30, I made a purchase of a Brockett leather sofa and love-seat living room for $2, My purchase included an $delivery feeThe e-mail I received confirming my purchase stated that I would be called by an automated system and be given a four-hour window before the delivery date of Wednesday, August 3rdI never received the automated call, and on Wednesday morning, at approximately 08:15, I received a call from the delivery driver informing me that they were at the delivery address I informed him that nobody was there, and I was not sure when the owners were going to be there because I never received the automated call and therefore didn't coordinate a time for them to be home The driver said he could leave the furniture on the front porch and come back later in the day to bring it inside the house I info

Love seat that was purchased had frame issuesWill have to go weeks without furniture while repairs take place Order # XXXXXXXPurchased in December from the Rooms To Go in Fort Worth on Rain Lily TrMy husband and I purchased a matching couch and love seat from Rooms To GoWe noticed that the cushions on the love seat were starting to fallThis was strange as we had always kept couches for 10+ years and had never had an issue like thisWe had only had the love seat for a little over a yearOn February 25,2016, I called and set up a warranty claimThe technician came on March 4, to look at the love seatHe told us that it had a framing issue and that it could not be repairedHe also stated that Rooms To Go would replace the love seat with a new oneOn March 10, 2016, I had not heard from Rooms To Go regarding my claim, so I called customer serviceThey said that the service department would be calling to schedule a pick up of the love seat to be repairedWe

Faulty material on leather recliner We bought numerous pieces of furniture from RTG costing several thousands of dollarsAfter a couple of years the material on the leather recliner started to disintegrateWe called RTG and they said to take pictures and send them to their customer service email address, they would review them and get back to us within business daysWe waited a week and nothingWe called the customer service number and they told us their people were really backed up and they would be getting in touch with us in a few dayAgain we waited a week and got no responseSo we went to the store in Punta Gorda to talk to our salesman, BarneyHe told us to go to the office in back of the store and they would get on it right away and make things rightWe talked to Jessica in the office and she scheduled to have a field tec to come out and look at the chair and take picturesKathy, the field tec came out about a week later, took pictures and said she would write up a r

I ordered a piece of furniture online and got the following message "Thank you! We are processing your orderOnce complete, we'll send an email to [redacted] @aol.com Note: I had to fill out an online survey before I got any kind of order confirmation An hour later I get a call from "Anita" who leaves me a message to please call her back I do so immediately and get into a recorded message maze finally getting the option to leave a message that hangs up on meI did this times until I gave up worried that something was wrong on my order I went on line to see if they could resolve whatever the issue was the online chat folks traced the phone number to the warranty service dept and said not to worry over it the order was in place and that I would get my confirmation e-mail within hours I called again this morning to the number they left and reached "Anita" and shared my frustration over the lack of information in her message and she said that's our "rules" and we don't change them for a customerI almost cancelled my order and went to the store This experience was very frustrating and could easily be improved should they choose to do so I share my frustration so that Rooms to Go would consider: 1) perhaps doing their survey AFTER the experience is completed (not when you place the order) as my responses would NOT be the same 2) tell you that the confirmation e-mail won't be there for as long as hours 3) follvia e-mail on warranty offers rather than phone hmmm I ordered ONLINE not on the phone 4) if you leave a phone message, leave the reason you are calling so the customer doesn't panic 5) fix your phone maze giving options that actually WORK 6) truly listen to your customer if you want them to order online For me, I wish I had gone to the store and dealt with someone in person in the first place and will likely not order through their online system again Thanks [redacted] in Houston