Rooms To Go

The business failed to ensure all items were available for delivery on the agreed upon date even though the purchase was made months in advance We purchased furniture on Apr and set up a delivery schedule for Aug We received three confirmation calls in the interim and now one week prior to delivery they tell me an item is not available and on backorder, even though they have had four months to prepareWhen I called the manager, Mario Marques, he was unwilling to do anything to make this rightWe even requested use of something different until the piece we ordered came inThe store was unwilling to do anything to rectify their mistake of not ensuring we had what we ordered on the agreed upon dateThis was for order number XXXXXXX

I was told that I was purchasing real leather dinette chairs by the salesman and it turned out that the chairs are peeling information given to me concerning the furniture that was purchased in This furniture should have lasted me for at least years or longer but instead it's peeling bad to the point where I have to cover the chairs with black tape

Received a sectional sofa that was defectiveI was told to keep it and they would send me a new sofa Next were worseWrong color, etc 6/4/purchased leather reclining sectional order numberXXXXXXXX, plus tables, a dining room set etc The sectional was in stock, the dining room would be delivered separately The sofa was defective and did not fit together properly I was told to keep it and they would ship me a new one The next were worse, one arrive with piece a different color than the other pieces I decided to keep the best of what was delivered and returned the pieces that were a different colorWhen I explained this to customer service manager Briana she offered me percent off to take it as is and give up the year warrantee At the time of purchase I also bought a year guarantee if I could not get a stain out of the leather like red wine etc I paid an additional $for that guarantee Now I was told if I accept the as is percent off $I

Unable to come to a fair agreement for repair or replacement of furniture damaged by delivery drivers At the beginning of October I purchase a bed at Rooms To Go, it was damaged so they scheduled to replace it on October On that day the delivery drivers while setting up the new bed did not remove the mattresses from the bedroom, one of the deliverymen bumped into the mattress which fell on my nightstand lamp, braking the lamp and cracking the all mirror nightstand and also a rock lamp that was on the dresser cracked the dresser We have been asked to do all of the legwork in getting this repaired, It is Italian mirrored beveled furniture, the repair shops we contacted are unable to do that bevel cut, it is not done in the stats we were told and they cannot guarantee the matching of the color of the mirror since there are shades, the lamp is acrylic and it also cracked We do not have receipts for the furniture but did send the webpage from the manufacturer, the cost of

Delivery Issues and rude customer service Order# XXXXXXXXX I ordered furniture to be delivered on 07/21/My husband took off of work to stay home and wait for the deliveryThe time frame was to be between 10-The very rude rep called my husband at 1:pm and said the time frame for the delivery would be changed to 2-because the delivery driver got behindMy husband told her that he had been waiting there all day for them to come and to get a call prior to them calling that they would be later is not coolThe rep told him to call customer service to make a complaint and hung up before she stated the driver will call you when he is on the wayMy husband could have went to work instead home with children ages 2-This is not fair to my family in no wayThey are not able to enjoy their day and by the time someone comes it will be nighttimeMy husband and I work a lot and we value the moments we get to spend with our childrenHow do you explain to kids that they

did not set up my sofa like it said on website when purchasing sofa, just opened dropped and left I purchased a sofa online with rooms to go The website said they would charge me dollar delivery charge, but it said they would deliver and set it upyesterday on March 21, 2017, the drivers came to my apartment They came in a hurry, opened the package, and just left the sofa in the middle of the living room they were so much in a hurry that they did not even get me to sign anything The cushions were not put on the sofa, they did not tell me where I wanted the sofa placed, I myself had to put the cushions on, and I myself had to move the heavy sofa and place it where I wanted it on my living room I called the number to complain at first she said she would email the delivery manager so he could address the issue She never said how can I make it rightafter I said I should not pay for delivery she said all she could do is credit dollars she made it sound lik

SOLD DEFECTIVE BONDED LEATHER RECLINER THAT IS NOW DISTEGRATING WITH PIECES OF CHAIR DROPPING ON FLOOR RBonded leather Recliner purchased started peeling and showing small gray circles on back after years although very little use of chairIn past year chair .cust.service states I must spend equal to what I paid for purchase in order to get 50% store credit even though they sold defective furnitureCost of sale was $381.00.Order# XXXXXXX

during taking apart of the mirror by movers, it fell down on the bed's foot board and damaged the foot board Problem Date: 11/28/ Purchase Date: 08/17/ Model Numbers: n/a Order Numbers: XXXXXXXX Account Numbers: n/a Sales Rep: Robert F(XXXXXX) Payment Amount: (Total Purchase) Payment Method: Debit Card other specific details to this complaint: I talked to them yesterday and asked them to kindly resolve the issue but they dishonored what they specifically told me before signing the contractwhen I was purchasing the furniture, I asked them specifically to confirm that the extended warranty included the moving related damage and they confirmed itI paid extra money and purchased the 3-year GUARD IT extended warranty service to cover for such kind of incidentI am very disappointed

The staff at this Rooms To Go Acceptance Now Department are very nice when they are making a sale, when you go back with an issue they ignore you On December 29th we purchased a King mattress under the day same as cash program with rooms to goThis was the second time we used this program and we were pleased with it, however the second time was a nightmareThe sales staff made a mistake and sold us these boards called bunkies to go under the mattress and when we got home they did not fit, we went right away and returned them but we kept the mattressThis is where the errors began the contract had to be redone and the rep was having trouble with it and he did it times.The original price was $ for the mattress and bunkies, then the store manager was very nice and adjusted the price to $we made our payments on the day before they were due in person, then the date of the last payment (2-22-17) I went to pay the item off and the rep told me that the full amount

Store # [redacted] Mishandled Delivery Damaged Furniture Unacceptable options for resolution No help from store manager, sales assocCustomer Care Purchased a new bed and mattress for my year old daughter from Rooms To Go Kids store number Order number is XXXXXXX The delivery was completely mishandled The new bookcase headboard arrived damaged RTG did not honor its stated, written Satisfaction Policy "Our policy is your complete satisfaction We are dedicated to providing the best service possible" Everyone I spoke to and worked with at RTG on my issue was apathetic and unapologetic No one even offered to provide a fair and reasonable resolution to my damaged furniture issue Fair and reasonable resolution would be to have the damaged furniture replaced with in to hours since the warehouse is within hours of my home Completely unacceptable buying experience not to mention my heartbroken little girl Rooms To Go misleads customers, misrepresents their

Rooms To Go Delivery Men Destroyed My Hard Wood Floors and after making me jump through their hoops for repair never repaired and ignoring my calls I had a sectional, ottoman and TV stand delivered to my (new) home on April 20, at 10:32AMThree delivery men arrivedTwo were under the influence and reeked of alcoholThe two men delivered the sectional and ottoman upstairs to the loft area, while the one gentleman brought in the TV stand and set it up on the main floor in the living roomWhile the two men were carrying the sectional up the stairs to the loft,when turning the corner to go upstairs, they hit the wood post, causing the wood to chip at the bottom of the postOnce at the top of the stairs, one guy dropped his end in the front, which caused it to drag and chip the wood on the top two stairs leading into the loftI pointed this out and they both said to all RTG and they will take care of thisMeanwhile the gentleman setting up the TV stand, scratched two of the wo

table deliver times either broken or wrong color The company has no customer service at all After the second wrong or broken table delevery asked to speak to the ceo was told he does not speak to customers

Bought a king bedroom set in November delivered in December Bed is splitting and mattress is defective Want them to pick up set and refund $$ Bought a king bedroom set in November delivered in December Bed is splitting and mattress is defective Want them to pick up set and refund $$ I have called customer service asking for a manager and call center will not transfer upI am beyond frustrated and just want them to pick up furniture set and mattress and refund our money so we can go elsewhere They have admitted the bed frame is defective

After deplorable delivery attempts, several broken products, the company has not met its commitment to provide "enjoyable, fast and easy" service I have had the worst furniture shopping experience of my life, and I will never again purchase anything from Rooms To GoFurthermore, I will tell every colleague, client and social media follower never to patronize your stores again as well On April 29, my husband, son and I drove hours before excitedly arriving at your Atlanta Buckhead store to shop for items to furnish our newly built 6,square-foot homeWe found some great pieces and was thrilled with our selections That is until the incompetence of your staff reared its ugly little head You see, we purchased the white Sofia Vergara sectional and invested in THREE additional piecesUnbeknown to us, the sales representative ordered all three of those extra pieces in black versus white Now, we were understanding and patient with this mbecause no one is p

HORRIBLE COMPANY! My girlfriend and I purchased a couch years ago and the frame cracked in half while we were sitting on the couchI then called customer service to see what they can do for me, and all they said was take it to a local furniture repair shopI am extremely surprised at how they DO NOT stand behind their productsA couch should not break after years of just sitting on itThe least they could do is send out one of their technicians and replace the couchI don't care if it costs something to replace the couch, but at least do something! I will NEVER be purchasing furniture here again, this just boggles my mind that such a large company like Rooms To Go won't do anything about my problemBefore you decide to purchase something from here please know they DO NOT care about your issues you may have with the furniture in the future I don't know how they even received an A+ on the Revdex.comIf Rooms To Go does see this comment and they actually care about their customers, then maybe you should try and do something for us than rather than telling us to fix it at some furniture repair shop

Your company ROOMS TO GO is the worst, over 7, for delivery items and still not finishing to finish to bring bedroom set ,, weeks and excuses only Your company ROOMS TO GO is the worst, over 7, for delivery items and still not finishing to finish to bring bedroom set ,, weeks and excuses onlyI will start a campaign the social media against your companyThe night stand Thai I received last week good 1broke, driver took it back, I call customer service same time driver was here driver explain he took it back I was offer a replacement for the 4th of February, delivery to noon, nobody show p I wait until 6pm I call customer service they said the person offers me delivery for the 4th forgot something in the system and she can definitely get it here after the FebruaryI told her we want some one to pick up all bedroom set that was deliver, we don't want business with your company she said call the store manager in richmond Virginia and hang upI call store Beth answered

Purchased a bedroom set last year and the chest has a drawer that has defective rollers Multiple technicians have been sent out to attempt repair Problem Date: 1st email sent on 3/9/regarding repair Purchase date: 3/17/15, delivery date 4/7/ Model # XXXXXXXX, price $ Sales Rep: Jeremy A@ Cedar Park, TX store Order # XXXXXXX Rooms to Go has sent multiple technicians to attempt repair, all have said it is defective and the last technician said it must be replaced with a new one I have a drawer that can not even be used due to this defect One technician said one side is longer than the other (referring to the actual drawer) All of the sudden now the chest is discontinued Under the warranty agreement listed on the back of receipt, all requests for repairs or defects must be made in writing within year I emailed on 3/9/which under the provided warranty it was to be covered Customer service said they would order a new chest as a courtesy however it n

the information provided to me when the technician came to the home is not what the customer service department was given On Wednesday June 8th at 10:45am technician came to look at the one year old mattress which has become extremely soft in a short period of time He took out string for one end to the other and then with measuring ruler advised the right side of the mattress had a 2" impression while the left had a 1" impression the 2" was definitely out of the standards so he said this should be no problem to have it exchanged since the mattress comes with a yr warranty When I called this morning to ascertain what is the next step, customer service advised the techinician said there was only a 1" impression in total and therefore there is no further action I explained this is not correctthis is not what he told me The customer service advised I would have to wait another days before they can send someone back out to remeasure!!! this is insane It is so obviou

Mattress protection sheet that failed My son slept in our bed when he was sick for two nightsWhile doing so he wet the bed on night two which left a stained on the actual mattressSince the bed protector did not prevent this from happen I called in a claim immediatelyAfter the company rep came out to view the stain, we are now being told that 1) it looks like multiple stains and 2) the stain is on the side which is not covered under the warranty # is flat out wrong but #would suggest that me (the buyer) was told, by the way, although we are telling you this mattress protector will prevent stains and we will cover any stains that was not prevent this statement is not true concerning stains on the side

Company has given me the run around about how to return/exchange furniture, and continued to add fees and conditions with each conversation The chair which I ordered and was delivered on Sunday, December 17, 2017, is too large for the room The delivery driver told me that I had hours in which to contact customer service to request an exchange I called right away only to be informed that customer service is closed on Sundays I immediately called my sales associate, who informed me that I should call customer service the next day and then come in to the store on Tuesday, December 19, 2017, her next day of work I would be able to exchange the chair for merchandise of equal or greater valueWhen I called customer service on Monday, I was told that I would have to make arrangements with the store When I explained to the operator what I had already been told, she put me on hold while she called the store She came back on the line to say that I would have to resolve this thr