Rooms To Go

If I had researched reviews, We never would have bought our bedroom suite from RTG!! We went to a store near us and found the set we wanted on Thanksgiving weekend We set delivery for weekend before Christmas The dresser was not delivered We received a media center instead We waited more weeks for our Christmas present to finally be complete BUT we found that one of the doors on our dresser does not close properly Manufacture defect??? So we set up for another dresser to be delivered another weeks later I have been waiting all day The driver just got here!! 7:pm!!! This is unsatisfactory! The worst experience ever!! This review does not deserve a star!!! But did not have a choice in order to write review

5+ scheduled drop-offs over the course of months, finally received the correct couch however wall was damaged by delivery team & damage claim denied We purchased a sectional on June 18th, at the Columbus locationWe were told the couch would be delivered the following week and deliveries can occur anytime during the day meaning you have to be at home basically from sun up to sun downWhen they initially dropped off the couch they brought two of the same sectional piecesWe re-scheduled, had to wait another week or so, then comes delivery day and the couch was damaged on the bottomAsked my the delivery team, "do you still want the couch?" Obviously, we answered noWhy would we have spent 1,500+ on a "new" damaged couchSo we reschedule againAfter at least reschedules we ran into multiple issuesWe were told the delivery team came by but had documented no one was home which was not the truthWe waited by our phones in our living room the entire day each schedule date

Worst manager I've ever dealt with! We went in to purchase a black Natasha mattress by Beauty Rest that we have been looking at since November of last year The salesman by the name of Dawayne talked us into purchasing a different mattressSaid it was a better dealHowever it was horrible to sleep on I called the store and told them that I was not happy with it and wanted to exchange it for the bed that I originally wanted The manager told me that as long as I was exchanging it for equal or high value I could do that, I was happy to hear that they were going to make it right, however upon arriving at the store the manager who's name is Tonya told me I had to keep the power base and could not return it...so I could only exchange the mattress top This cost me an extra dollars to return the mattress plus it cost me an additional 1800$ because I was forced to keep the power base that I didn't want to keep

What I call defective furnitureI have had items with loose arms2loveseats and now a sofa I purchased and financed a sofa and loveseat the Parkview model in TaupeThey were delivered on March 30, The sofa was fine however the loveseat had no back support and had a loose armI went to the store the next day and spoke with the managerI was told to call customer service which I did to schedule a replacement to be deliveredanother one was delivered maybe a week or so laterWhile the delivery person was there we checked the arms and both were loose on the replacementThey did not want to do a replacement on this one, they wanted a tech to comeSo that was set up and one cameHe flipped the loveseat over then flipped it back upright and told there they could not fix itThat it was how it was manufacturedI was told bu the store manager the Fusion furniture makes this linesAs I have a sofa with both arms that are fine I find it hard to believe they can not call the

RTG charged me for force field protection, did not tell me he was charging me $for it, or they have no return policyUncomfortable 3/28/ paid $cash

Order# XXXXXXX Defective recliner that Claims department has denied the 2nd exchange/refund Purchase date 5/28/Store# SKU # XXXXXXXX salesman Ayub H.***Caravane Chocolate Recliner was delivered 16th of JuneProblem date-2nd or 3rd week of JulyCushioning in right arm fell into the chair and was left with just the wood to rest your arm onInspector came out and a replacement recliner was sentThe replacement looked as though someone had opened up the fabric and added extra cushioning all through the chairIt looked blown upI should have taken pictures but just laughed and decided to sit in it and see what happenedAfter a couple of weeks the arms cushioning did the same thingThe chair also started to lean and back cushioning had also declinedI called customer service again so another inspector came outI never received a call so a week later called and was told this was customer preference? What the heck is that? Like I prefer my brand new recliner to have this

Knowingly selling defective furniture without disclosure to the customer In May we purchased a sectional and ottoman from Rooms To Go for a seldom used guest tv room Within months, our children were complaining of scratchy fabric I didn't see anything on the fabric and when I ran my hand briefly over it, it seemed okay, so I assumed it was because someone had sneaked snacks into the room A few nights ago, I slept on the sectional and it was so uncomfortable I had to get a blanket to act as a buffer between my skin and the fabric Upon closer inspection, I can now see that the small fibers of stuffing are actually poking through the fabric of the sofa! It's happening everywhere!!! When I looked it up on the internet, it turns out a lot of consumers had the same problem (prior to my purchase date) and requested replacements or refunds due to the defective nature of the product I don't know what the outcome was for them, but when I called to inquire, I was told that I w

Multiple delivers of damaged furniture, unwillingness to assist customer, rude customer service representatives We made our living package purchase on July 9th Our reclining couch was delivered soon after that with damage and we had it taken away that day We then waited until 8/to have it redelivered with the rest of our furniture Come to find out our reclining loveseat is broken and does not recline We then had to set up another appointment for a technician to come and repair the furniture Turns out, he doesn't have the correct parts to repair We are now required to set up another appointment for a technician to come repair the reclining sofaWhen I have called to speak with customer service, they have been pretty rude and unwilling to assist They sarcastic tone and condescending attitudes have not been appreciated Not once have they apologized for the poor deliveries and service To be honest, we are pretty frustrated with the whole thing because we should have

One of the store representatives called me to get information on the mattress I bought for her personal information On April 22nd at approximately 6:18pm I got a phone call from Rooms To Go wanting to know how my furniture delivery went and if everything was okayThe lady didn't say her name but I proceeded to tell her how when the furniture was first delivered on March 31st, we had issues with the delivery because the delivery guys unwrapped the mattress on the street and then drug it on causing the mattress material to rip on the side it was drugI proceed to tell her that we had the new mattress arrive without any issues and the second delivery was outstanding as those guys were professional and brought the mattress inside before unwrapping itIt was a night and day type of experienceThen I get asked something odd which finally clicked with meThis lady tells me that she is looking at my order and can't see what bed I orderedSo I tell her I think it was a Beautyrest

Everything was fine until the delivery day, weeks later and they still have no desire to please the customer Or fix the damage to my house We purchased our furniture from Rooms To Go on 3/and set up delivery for 4/ Everything came on 4/brand new in the box with the exception of dresser They left in a hurry after they brought that dresser upstairs and didn't ask me where I wanted it and I thought that was odd After looking at it I noticed the bottom of it was cracked and the back of it had a big hole in it I walked downstairs and noticed scratches and chunks taken out of my hardwood floors I immediately called customer service and they told me someone would contact me about my claim and they'd send a replacement They set up an afternoon delivery the following week and commented close to They call at o'clock and since no one was there they left I called back in a second time to reschedule which was today and they told me it'd be between 2& I told th

Wrong product delivered despite advanced warningCompany refused return and demonstrated poor customer service On 1/13/my family visited RTG store and purchased a Sleeper Sofa (SKU XXXXXXXP) and a Chair (SKU XXXXXXXX) using a RTG store credit card we just applied for in the amt of $1,At the time of finishing the purchase I noticed that the color listed for the Sleeper Sofa and the Chair did not match on the receiptI notified our sales rep, Kevin Beniston, of the difference and he said that this was fine that it is the same and would be correct when deliveredOn 2/9/the sofa and chair was delivered and as the delivery guys were unloading the sofa I pointed out that it was the wrong color, Oatmeal, instead of the Granite I had orderedThe delivery guy said he would make note of it and we would get a call soon to schedule a replacement sofaThe next day I called the customer service line to inform them of the mistakeThe girl I talked to said she could not do th

Non-Delivery Order paid in full on August 15th with a scheduled delivery of 26AUGbetween the hours of 9am-1pm as per our paperwork My husband took the day off to be home for delivery, as he is a contractor no work = no pay but we decided it was worth it At 4pm we get a call stating the delivery was changed to 5pm-9pm As per our paperwork, only orders with a due balance would have altered delivery times....lost wages were now for nothing At 9pm we get a call from the driver stating they were running late At 11:35pm on the night of the 26th of August, we have had no delivery, no furniture and we are unable to get in touch with the driver

I have had numerous issues with sales, delivery and customer service failures I have made many purchases from Rooms to Go in Newnan, GA and the most recent has been the worst overall service that I have ever experienced with any businessI have been very unsatisfied with the sales experience, delivery experience, and customer satisfactionThe sales experience started with a representative that was only concerned about making saleI did not realize until the delivery that the items sold to us was incorrectWe purchased a baby set that included a crib, changing table, dresser, and glider/ottoman combinationWe also, additionally purchased a mattress for the crib and changing tableUpon delivery, we did not get the changing table, instead we had two mattresses for the changing tableI contacted customer service and was treated like it was my problem and not Rooms to Go problemI was as upset as I possibly could be with the way I was personally treatedI then contacted the stor

I returned furniture and the money did not go back on my credit card 5/1/purchased a living room set which the soft was returned and the credit was never applied back to my card I contacted customer care and the first person I spoke with say that there was supposed to be a credit of $and she noted my account, when I was transferred to the person who could return the money he said it was credited back but after arguing with him; he refused even though the return invoice# XXXXXXXXRT says the amount was supposed to be returned to my card

I am having extreme issues with delivery and damaged goods with no resolution To start, when I intilaly purchased the furniture I was told I could not use my older Rooms to Go credit card as they did not work with that bank anymore which was news to meI had to sign up for a new card which I was told would have no impact on my credit, still waiting to see about thisMy issue is with delivery and products delivered along with overall serviceI was told my products would be delivered 10/I had to make arrangements for work but that was fineI received a call on 10/saying they had to push it to Thursday, which was not okay as no one would have been available on ThursdayHowever if I didn't take Thursday I wouldn't get the delivery for almost another 2-weeksSo I said to keep Thursday and was told I would get a call to confirmWednesday comes and I hadn't heard anything so I called myself and was actually told my order was coming Wednesday from to So I had to have my

My case is referring to a refund that have not resolve since October I thought shop locally , customer service might be better than onlineBut I was wrongMy order,which happened some time mid- September, worth of $through my bank account/card got defected on the first deliveryI called the customer service right away ; took them weeks to sent some one out just to make sure I didn't make up the story and then they processed my replacementWhen the replacement arrived; it got the same defect issue so I got fuel up at how roomstogo taking care their customer so I told them I don't want anything from them anymore and requested for full return/refundThey make me wait for almost weeks for a pickup on the return itemsSo, I literally wait for month for the items to remove from my houseI never have to deal with this kind of problem with other furniture companyWhen I didn't get my refund , I contacted my bank to have them disputed so I can purchase my furniture elsewhe

Both times the deliverer came to bring my couch they came earlier than the times they saidAsked for a refundIt's been two weeks and no refund I ordered a couch on August Was set up for delivery on August 11thThe people delivering came earlier than they said they would and I was not homeI set up another delivery on August 25th that was after 3pmThe delivery company called me on August 24th and said they would be there at 7amSo I called Rooms to go on August 24th and asked for a refund on the couchThe man I spoke with said it would be mailed to me within a few business daysIt is now September 3rd and I have not received any sort of refund or anything from Rooms to GoI would like my money back as soon as possible

Sales associate and floor manager took advantage of elderly couple trying to purchase furnitureThey gave incorrect information regarding pricing My wife and I are in our late 70's and sometimes we ask our daughter to come and help with certain aspects of buying big items so we do not forget detailsMy daughter came with my wife to Rooms To Go this past Saturday and picked out a living room setWe spoke with Sandra A., the sales associate, and she gave them a price for three piece living room set which had power recliner for both the sofa and chairI came wife my wife today to purchase that package, but then Sandra said that could not give us what she had promised and we would have to pay another $ The manager, Monica W., never came to speak with us regarding this change and why we were unable to get the deal my daughter had discussed and agreed upon the day priorMy wife was confused about what "power reclining" meant and went ahead and signed the agreement When we sp

We purchased recliners with consoles between them They told us it was a new fabric that would not stain It is not sealed and absorbing color Purchased above in Dec., This fabric was supposed to look like leather but be stain proof We even purchased the extended warranty The fabric is changing color where we sit and nowhere else It is not dirty nor wear because it does not change anywhere except where other fabric touches it Doesn't change on the arms or console (where we have drinks and food) Even had a "throw" across one end that just lies there that I use to cover my feet sometimes and the fabric has changed to a redish tint in mothere Evidentally the fabric was not sealed and thus is absorbing dyes from other fabrics I have contacted the store and the extended warranty company and they will not even look at it I believe if someone would come out and see the pattern of color change, they would have to acknowledge that this is not wear

Several incorrect deliveries and inconsistent service from rooms to go wpb Recently my husband and I went to Rooms to go and purchased an exuberant amount of furnitureWe were told that the delivery would be made after Christmas which we agreed toOne of the items that we we purchased was a three piece Cindy Crawford set (blue), sofa, chase and love seatThey brought us two different colorWe had to wait two weeks for them to bring back the correct color that we purchasedThey came back two weeks later and they brought couches that were damagedWe called there customer care line and they were not helpful in resolving the matterThey kept going back and forth with us, they wanted pictures which we providedThey did not compensate us for any inconvenience they caused usThis was our first time and it will be our last time going to rooms to go for any services as this was a very very bad experience for us