Rooms To Go

In March we purchased a couch from Rooms to Go in MurfreesboroSince we had plans to move later that year we delayed our delivery until the time we were to moveWhen we had the exact move date we went back to the store, gave them our new delivery address and set up our delivery dateWe were told they would be there between 10-and since we were moving that day we made sure to have someone there at all times during that time periodWhen 2:rolled around and we still had no couch I called the customer service line only to be told that our delivery had been rescheduled for the following day because the driver had a medical emergencyI asked why nobody had contacted us to let us know and I was told that they tried to call both my husband and I that they had left a message for my husbandNeither of us had a missed call on our phone and my husband had no voicemail messages so that was lie #I asked to speak with a manager and someone named Chad got on the phone and proceeded to

I was deceived by Rooms To Go about the price of a power foundationThe price of the foundation was not disclosed verbally or on my invoice I went into Rooms To Go and needed help to buy a mattressThe sales person took me to different mattress and kept telling me I should buy the foundation that the head and foot went up and downI asked repeatedly how much it was and he would only give me the package price, that include both the mattress and the foundationWhen I asked how much the foundation was I was told "it's only a couple hundred dollarsI ended up purchasing a mattress and the foundation believing the foundation was a "couple hundred" dollarsThere was no break down on my receipt and when I asked about the price that was on the mattress I was told it was cheaper than what was on the tagMy mattress and foundation was delivered on October 3rd,I slept on it one night and it was not the mattress I laid on at the store....it was much too firmI called Customer Servi

The company sold me a defect mattress with an 10 years waranty and when I went to the store the told me they will give me 100% the money back when they pick the mattress.After 3 weeks they picked the mattress I haven't get the $957.70 back..when I call then they dont know anything about the money or can provide me a number so I can call someone to resolve this matter Product_Or_Service: Mattress Order_Number: XXXXXXXX

They sold us a loves eat that failed to operate shortly after initial deliveryThree months of waiting, finally get the replacement and it fails day Initial purchase around February 2017, motor failure reported around June Two service technicians were sent out and the second seat no longer operated after the 2cnd technicianA replacement was arrangedThey refused to deliver it any earlier even though I had to go for surgeryThe replacement was delivered the 27th and the delivery tech checked it and said to report it immediately because it was failing during his checkI spoke with Mickey, a member of management in the Greenville store, we reported it to Cynthia who called after delivery was doneThen I called and spoke with Diane and then Debbie Ea supervisor at their Corporate OfficeShe told me, that their warranty allowed for "service or exchange"After everything, we do NOT trust their products and DO NOT need to continue this cycleWe want our money refundedThi

Rooms To Go Salesperson sold me a recliner and did not voice that their was a no return policy On 12-19-@ 12:PM I purchased a recliner from Rooms To GoThe salesperson voiced, (if you have any problems with your purchase let me know)The recliner was delivered on 12-22-@ 1:PM I received a phone call from Rooms To Go @ 1:PM from customer service who voiced, (has your recliner been delivered? and How is it, OK?) I voiced that I had not tried it yetCustomer Service voiced, (You have hours to let us know if any problem )I sat in the recliner and it did not feel the same nor sit the same as the store modelI went to Rooms To Go and asked to speak with MgtReturnsThe staff voiced, (We have a no return policy)( come back at another time and talk with our Manager)I voiced, (when ?) I was told next SatI voiced that I only had hours per their policyI was told that was ,( unfortunate ) I disagreed and voiced I wanted to speak with someone and was tol

Rooms to go has told us that they will not continue to exchange damaged items and won't accept a return My wife and I purchased a living room suite from the Rooms to Go in north Fort Worth, TXEver since the first delivery, items have been damaged or incorrectWe were told by customer service that they will refuse to exchange items after the third exchangeWe just had our third exchange on a couch and received the incorrect couchCustomer service says they can't process any returns; the store itself claims they don't have a return policyThey are refusing to accept a return for the orderMy wife or myself have already had to take off work times for their delivery windows; we don't want another exchange

I purchased a bedroom suite on 11/25/16, delivery was supposed to be on 12/22/On 12/22/16, the delivery drivers showed up to my house and started unloading the furnitureThey noticed that the wrong pieces were sent for the headboard and told me I would need to contact customer serviceWhile they continued to unload, I contacted customer service to set up a new delivery of the correct pieces for the headboardCustomer Service spoke the delivery gentleman to get the exact pieces needed for the next deliveryThe delivery drivers said they were going to try and see if they couldnt somehow get the bed together so I could use itWhile they were still here working to put the furniture together, someone called to see how the delivery wentFrom what I could see everything was fine and that is what I told themI told the delivery drivers that there was no need to install the drawers that go under the bed since it would have to be taken apart once the next delivery took place so I was left with two boxes of drawersAfter that I had left town for Christmas and came back the following week at which time, I discovered while the original delivery drivers were taking furniture into my room they messed up my wall which now has blue on it from the delivery boxesI was told that because it was over days there was nothing that they could doIt was during Christmas when most people travel and I wasnt at home to look at my walls to determine that someone messed them up and didnt say anything! The following week a second set of delivery drivers came out to see what needed to be done to the headboardIn discussion with them, since all the headboard was missing was the dowls that there was nothing that needed to be doneBoth delivery associates saw the drawers in the boxes in my roomAfter they left, I decided I would go put the drawers in bedTo do this I needed to take the king size mattress off (neither of the delivery drivers first or second times mentioned how much it would take to put the drawers in the bed)In taking the mattress off of the bed, I noticed that when it was delivered it was ripped on the bottom and neither of the delivery associates said a thing to me when this was done and were hoping that they would just get away with it because I wouldnt see it since they went ahead and put it on the bedAgain I had to call customer service to see about getting a replacementDelivery was again set up for the next week (three weeks out from the original delivery date at this point)After that I installed the drawers to the bed which were very hard for a single woman to do on my ownMy delivery date for my mattress was sent up for 01/At something that night I received a call stating that the delivery driver was running behind and that he would not be there by but would be there by About an hour or so later, I received another call stating that due to the weather (the roads were icy) the driver wasnt going to make it that night (this is totally understandableI would not want them on the roads that were unsafe to deliver anything to me)The guy from customer support then told me that the would set the delivery up for Sunday between and at which time I told him I would not be available until after that dayHe said he would let the delivery manager know thatI assumed I would get another call telling me when they would be coming outOn Sunday Morning at minutes til I received a call from a driver telling me that he was minutes from my houseAt which time, I told him I had told the guy who called on Friday night I would not be available until after He said ok so I assumed that he would come at some point after Later that afternoon I had not heard from anyone so I called the local store and spoke with a managerThat manager said that he would refund my delivery fee, and have someone come fix my wall and have someone call me to reschedule my delivery of the mattress exchangeThat was on Sunday, It is Wednesday and I still have not heard from anyoneI called the local store and spoke with a different manager todayHe said that he could see where the delivery fee was refunded (I still have not seen it yet) and that everything else would have to be handled by customer serviceI asked why I was told on Sunday by the other manager that he would get it setup for me or have someone call me to set it up and he couldnt answer thatI was then transferred to customer support and at first was told that she didnt even see an order for me and then she found where a dresser was returned (i havent ordered and returned a dresser)Finally she was able to find my account and reschedule the delivery for next weekNow this is almost two months after I ordered the furniture in the first placeAt this point I would just like to return the furniture and be done with itThis is the second time I have ordered furniture from Rooms to Go and had issuesI will never purchase there again

All the seams are coming out of my replacement couch and I am being told it cant be replaced I purchased rooms of furniture in May When the furniture was delivered, it took coffee tables to get one not damagedI worked with Michelle Lto finally get a table not damaged and she did refund me approximately $because I had to miss work for appointmentsThen I had to have the chairs to the dining room table replaced several times because they kept breakingOne even literally fell apart when someone sat in itSo in June Michelle Lagreed to give us an entirely new tableWe bought a new table in June Now less than a year later the veneer is coming offAlso in Spring the mechanism on the powered couch brokeSo they replaced the couchLess than a year later, all the seams are coming out of the second couchIt is coming out on all three cushions (bottom and back), the reclining part, the arms and even the back of the couchSo I called in January

Salesman (Raymond) intentionally lied to me about the in store credit interest rate in order to obtain a sale. On Tuesday July 25, 2017 @ 1730 I went to Rooms To Go on Forum Dr. and was working with a salesman named Raymond. I had picked out furniture and started discussing credit options with Raymond. I asked him how much would the interest be if I didn't pay the amount off how much would the interest be and he replied only 13%. I double and triple confirmed it with him. I was content with that interest rate and was ready to run my credit. I gave him my info to run my credit as he was doing this I continued looking around at furniture with my friend. My friend walked past the main desk and saw a pamphlet for credit and brought it to me and the credit phaphlet stated that the interest was 29.99% not 13%. Raymond called me over to tell me that I was approved for credit and I asked him about the pamphlet which was not provided to me by him and asked if what was in the pamphlet. Raymond

Late delivery for damaged item I ordered a Rug from Rooms To Go online 9/2/and was advised that it would be 7-days for delivery however I did not get the rug until 9/18/ I also ordered a living room set and received it 9/13/but after sitting on it just after hours, the cushions are flatOne of the pieces of glass that were for one of the end tables was shatteredThe delivery guys were great and I called the customer service to get a replacement as they advised me to, that rep was great and offered a $credit for my inconvenience as I requestedThen I was advised several times via telephone and email that my delivery would take place on 922/4pm-8pm, which caused me to call in late for work for the second timeI contacted customer service at 6:pm and was advised that my delivery would be here shortlyThen I called the store at 7:pm and was advised by the store manager that he could not call the driver to find out how long he would beI called back at

Rooms to Go should get another company to deliver furniture in Louisiana which I have found out is the same company used in all states Delivery company is garbage and unprofessional Delivered furniture in New Orleans, La and did not have the proper tools to set up and deliver furnitureDamaged and broker all drawers in both dressersGarbage Company in Louisiana!!!!!!! Aaron [redacted] is the manager!

Constant issues with delivery and product damage and misrepresentation of goods I purchased a bed with drawers that was on display in store with a price tag that I paid. I specifically told sales person I wanted drawers. I was sold the bed that was on display for the sale price. After researching a sales paper, I discovered the bed did not have drawers. I was told I could pay $500 more to get the one with drawers. I ended up keeping the one without drawers for the lower price. I called the manager of the store with my complaint (that the item on display in the store should reflect the price of THAT item and was met with an apology that the salesman was new). I then wrote the CEO explaining my concerns and received no word. When the bed arrived, it had a chip in the footboard. They replaced that a week later. Okay. I also ordered an end table and accent table online. The night stand arrived. The delivery men put it in with haste. They did not check it and the drawers were

Issue with product Customer service lack of empathy and refusal to resolve issue Upon receiving a sofa sectional from Rooms To Go on August 29th, within weeks of having the product a family member who feel asleep on the sectional woke up feeling something biting her and noticed bites in a consecutive pattern,indictative of bed bug bites Upon calling corporate head quarters of Rooms To Go , I spoke with Alex, Alexis-supposedly a supervisor, and Giovanni/a, who was quite rude We were told that they will not remove the product they will not reimburse for the product and we must handle the issue on our ownGiovanni/a was quite adamant in stating that the bed bugs are not from their warehouses Nor from their delivery trucks and they must have come from someone in our householdWe have lived in this house for years and prior to that my father owned this house and lived in this house for yearsWe have never had an issue with bed bugs or bites from sitting on OR falling

Fast to Sell, but the WORST to deliver! We acquired a Drop Lid Desk and a Full Sofa-Bed, and the Desk that was supposed to be available immediately took more than weeks and a halfThe sofa-bed took almost two monthsApart from that when they finally brought the sofa-bed they forgot the "legs", so they just left in the middle of the living room, said they will bring them back, but "as expected" nobody has called, nobody has contacted us in regards to the missing legs of the sofa-bedI had to call and now they will order the legs of the sofa and then after we receive them, they will schedule somebody to come and install them (I estimate that will take another month to be completed) Honestly, can't you do any better than this?! To sell us the two pieces they were very pushy and rushed, but to deliver and the service received after the sell was completed has been completely negative, once of the worst Stay away from Rooms To Go!!

Horrible delivery where they broke our existing canopy bed and now refuse to take care of it We have been long time Rooms to Go customers This has been the WORST experience that we have ever had with this company June we had a bed and adjustable frame delivered When delivered they cut the leather frame, left it with the head and foot in the upright position with a huge gap between the pieces of the frame and not able to lower either as well as broke the welding on our canopy on our bed The delivery guys told me to call and report it all and that a service tech would come out and take care of everything They even stood up on the new bed to look at the canopy I immediately called the customer service line and reported ALL of this They arranged for a service tech to come out and "fix everything I even called the local store where we made the purchase and spoke with someone named Joanie Lee who I told this all to When the tech arrived he said he could not fix the ca

Canceled order on me after placed weeks ago with a few days left till deliveryAbsolutely horrible customer service Ordered a king bedroom set for a lot of money and well in advanceFast forward three weeks I get a call to confirm with my credit card company the shipping address for confirmation, so I doThe next money get another call telling me order was canceled due to items being discontinuedWhat?? I was charged by you guys weeks ago and now youre telling you do not have the items? ok understandable, things happen - even though I am a little upset it took so long to notify me as I had made other purchases off the dimensions and colors of this bedroom setBut absolutely horrible customer service, I was expecting to be offered a solution to help me or waive the delivery fee or something for this massive inconvenience where I now would have to go out and spend even more money as they said the closest comparable items were more money that I had originally spentfraudComplete

I was told that it was a holiday special of months interest free and instead they did months While I was buying the furniture he was letting me know what my monthly bill would be because I am on fixed income I knew what I could afford When I got the bill and it was not a month but I called their bank I was told it was setup as a month instead of I went to store and talk to a man name Keith in the office with my salesman and the salesman told them that I did buy on the holiday month option They said he must not have entered it right They were going to call the corporate to ask for a change I have called numerous times and can not get the manager to find out what is going on They tried to tell me that the papers said and I signed it but the salesman told them that he did mean to put They know the advertised it as That is when they said they would send a fax or email not sure which This has been since May They know it is the

I ordered to recliners one came with a broken base.notified them they sent a man out who just took picture of base of chair and left .then another person came out and said he would order the part which he did it took about three months to come back only to find out part was bent too.had to call customer care to find out that my chairs are no longer being sold so now I have to to a trade.so I went to store couldn't find anything I liked.only to be told that I can't get my money back which they didn't even want to give me back the full amount I paid for chairs minus the delivery .so where in this world do you not get your taxes you paid on something that you have returned. Only wanted to give me the price of chairs .wanted to trade for something else only to be told I would have to pay delivery because I wanted to add another chair when it's all coming to same place on same time so they would have charged me for delivery once again

Purchased new bedroom furniture times the furniture was delivered damaged Furniture was returned I've not received a refund on my credit card On March 11, I visited the Rooms To Go in Cedar Park to purchase a bedroom set I made the purchase and made a required down payment on a major credit card I already had a RTG credit card They put the remaining balance on that I was set u for delivery on March 18th and for some reason that delivery date was cancelled I had to call to find this out I then rescheduled it for the following week on March 24th The furniture arrived The delivery guys noticed and pointed out the damage to the headboard Since they'd already set up the rest of the bed they finished setting it up and told me to call for an exchange I called and as I was speaking to the agent I looked at the rest of the furniture and noticed damage on the side rails and footboard as well as damage on the nightstand I let them know They set me up for an

Rooms to Go delivery men damaged our table on delivery, didn't replace it for a month, missed the delivery date and won't issue a refund or return In July we purchased a table from Rooms to Go, we were told that delivery would be a month down the line, we were okay with thisWed paid using my AMEX and two gift cards we had been givenThe sales person told us to keep the gift cards in case we needed to be refunded for any reasonIn August when our table was delivered, the delivery men damaged the table immediately but did not outright tell us they had, though I had seen it happen myselfHe had simply told me if I "found any damage to call in a claim"I told my husband as soon as they left and we called Rooms to GoWe were told they would replace the table for us in another month (that takes us into Sept)We asked if we could instead receive a partial refund due to the damage caused, the delays and the inconvenienceRooms to Go declined, so we settled for waiting another month