Rooms To Go

Manufacturing issue with product and lack of response from claims department In December of my husband and I purchased a piece sofa from Rooms to Go (sofa, chaise, and ottoman)Less than a week after the delivery of the sofa my mother visited us and was sleeping on the new sofa and complained that the sofa portion did not feel like the rest of the piece sofaShe stated that the cushion seemed to be a bit thin and you could feel the springsMy husband and I do not use the sofa often and are not typically the kind of people to complain so we let it slip, thinking that if it became a bigger issue we would still be covered by the extended warrantyMy husband noticed a flaw in the cushions of the sofa when he had a client at our home and the springs could be clearly felt through the sofa even in portions that rarely were sat onWe paid for an extended warranty through the financing we received at the time of purchase and are sorry to say that we received little to no documen

MY FAMILY AND I WILL NOT BE SHOPPING AT ROOMS TOGO AGAIN On Tuesday February 28th between 11am and 3pm eastern standard time we were expecting a delivery from Rooms To Go, after waiting for it for over monthsMy wife took an unpaid day off to make sure that she was available to receive the long a waited bedroom setShe received a call around 2pm letting her know that there was a delay, and the new delivery time would be from 3pm to 5pm, my wife politely agreed and again waitedShe then received a second call around 4pm that the delivery truck was still delayed and will now be between 5pm and 7pmAt 7:20pm after a frustrating day, and my daughter being disappointed because she has not received the furniture I canceled the delivery We received no email no phone call on the status of the delivery truck or even if it would be showing up, prior to me calling at 7:20pm to cancel my order My family and I are extremely disappointed at the way our delivery was handled, and the inconvenience that this caused my familyThis is not a way to do business or keep customers coming back

I purchased many items of furniture in January for my vacation home Most of them were damaged, a year later they started breaking one by one After going through the dramatic/ traumatic event of purchasing furniture at rooms to go, thousands of dollars were spent at several times for my vacation home that was barely used the purchase was done in January and then we purchased two more Ottomans to match the two living rooms suits we purchased a few months laterIn January I fell through one of the chairs, I really don't weigh that much maybe pounds that it should've broke the chairAt the time I injured myself and we called them on the phone and left them know what was going on , They knew that I injured myself and they he hauled around for several more months and several more phone calls I actually was at the doctor for back came in after the injury , April of this year they finally decided to come and the guy rig the one Ottoman so it didn't sag and the chai

Delivery was supposed to arrived between 1pm-5pm on 8/12/They arrived at 6:30pm, and did not call to inform usWe paid for delivery On Saturday, August 12, Rooms to Go was supposed to delivery our bedroom King size furniture between 1pm-5pmWe paid $for deliveryMy husband called the store twice at 5pm after no-shows, and both times was redirected to a Customer Service number that was closed for the dayFinally someone called him back saying there was a delay and we were the last drop-off, predicting to arrive around 6pmWell, they didn't arrive until 6:30pmThe delivery guys assembled everything together and realized the last piece was too short (the bottom of the bed frame that supports the box spring and mattress)He advised us not to place the box spring nor mattress on it as it would break, and not to sleep on our new furniture as it will not support the bedHe emailed customer service and told my husband he should receive a response within 10-minutes, and

Ordered kids furniture had damaged and used furniture delivered a total of times Selected new furniture New furniture delivered without hardwar Original bedroom furniture ordered on 10/9/order #XXXXXXXX Furniture delivered with damaged pieces Technician called to repair Repair unacceptable New pieces ordered New pieces delivered and damaged/used Damaged pieces re-orderd a second time Damaged pieces delivered and color didn't match Damaged pieces re-ordered a 3rd time Pieces arrived damaged again Company offered refundpartial refund or re-selection Decided on re-selection Re-selection ordered on 5/28/order # XXXXXXXX Furniture delivered today 6/15/with damaged pieces and no hardware to assemble bed frame Called customer service who said hardware would have to be ordered and then call to schedule an appointment with a technician to assemble bed This was unacceptable so called back and asked to speak to a manager Spoke with Justin whose b

The company is lying about my delivery date and will not give me a total refund! I ordered the bed from online Rooms to Go, August 22nd I was given a delivery confirmation date of October 15th I received a text message, not e-mail message, of October 15h, on Monday, October 8th The bed was a total of $ The total, including delivery, ended up being $ My Visa was charged at that time! On October 15th, I called the 1-number for customer service at 1: I was told by the customer service rep, that my order was on the way and that they had one more stop They should be there around At 5:30, they still had not shown up I called back to see what the delay was I was told that no, I was wrong, the delivery was for October 16th I was told that my furniture left the warehouse in Louisiana on October 15th and that's what I agreed to I said, no, they were wrong and I want my money back However, they said I could only get back my $dollar spent for my

Queen Firm Spring Mattress received was defective and they are not taking return and refunding the moneyThey said will contact, but no one contacted I bought Queen Firm Spring Mattress on Labour Day Deal from this OutletI paid $for Mattress, Foundation and Deliver plus taxesI bought it since it was firm in the showroom and needed firm for my parents who is 200+lbs Purchase Date - 09-03- Delivered - 09-05- Used Date - 09-& 09-(days) Problem Reported -09-11- Model Number - SKU (XXXXXXXX) Sleep QN Edgewood Order Number - XXXXXXXX Sales Rep - [redacted] (XXXXX) ACCT NO - Last Digit - [redacted] Payment Method - VISA Credit Card Discover Payment Amount - $(Mattress, Foundation, Delivery and Tax) I just slept only for daysI am lbs weight and it goes inside (not firm) and stays inside (dent) in the place/position where back was laid on Mattress and got the back pain and couldn't even use it anymore I called them to return

We bought a recliner that was broken when it was delivered and still not fixed or replaced Two years ago on October 20, we purchased our third living room set from rooms to go order number XXXXXXXX from the very beginning when it was delivered it made a popping sound when you reclined in the chairWe called the service department they sent someone out she had knowledge that it was not working properly had to order a part and when the part was delivered we were to call back and she would install itWhen the part got delivered we called and scheduled to have her come back out to fix the chairAfter waiting about two weeks she did come to fix the chair but they had sent a wrong partShe had to re-order the part again and we had to call again when it was delivered for her to install itSo two weeks after that the part came in we called again she came out again trying to install the part and said it was fixedShe left after sitting in the chair and things seemed OKAbout tw

A delivery from Rooms To Go, that has gone bad I purchased a computer desk from Rooms To Go, that was delivered on Tuesday, August 2nd between 3:and 4: Unfortunately, upon the man removing the parts from the box, he dropped a part of the desk(the desk is predominantly glass), and it broke They proceeded to tell me that it was best to leave the product at my home that way they would bring the replacement faster, as opposed to them taking it back In hind sight, I see the fallacy in believing thatIt has been nothing but one disappointment after another trying to get them to deliver my replacement desk I have to put my life on hold for four hours to allow for their hour windowThat was fine, I had the time off, I did that However, it seems reasonable to me that, since through the carelessness of their delivery man breaking my desk, in the interest of keeping a customer they would make it possible to deliver my replacement desk at a time convenient to meAfter all, it

Purchased furniture Because Warranty was Right for us, IF warranty was not right we were not going to buy now we are being denied replacements On 01/16/My family and I bought a Sofa Set With WarrantyWe were assisted by Ramiro Villamor Who ASSURED us That Scratches and Damage was covered under extended warranty on our sofa set so we went agreed and purchased it only because we were told the warranty will cover itIf we were told anything different we would not have bought these sofasThis past year we have had them THEY have scratched and Started peeling, By far the worst quality Sofa we have ever purchased, The previous set we had lasted us over years without any damageon June 14th WE called in to file a warranty because the couches have gotten really bad and we are not happy, rooms go scheduled a Tech to come out and take pictures ( we had to call off work because their time was so Random that we literally had to have the Entire day off ) guy comes in takes pictures of a

I am very disappointed at rooms to go. last Friday we went to rooms to go. my mother finance a bedroom set for me, we specifically advised them that my address was different. the seller called the manager and they change the address. last sunday they delivered the mattress to my mother's address, the delivery guy accepted to delivered the mattress to my house but charge more for rooms to go mistake. yesterday trusting the excellent experience that we had at the store I sold my old bedroom set. today I was supposed to received my new set. GUESS WHAT AFTER I CONFIRMED MY ADDRESS BY PHONE A DAY BEFORE AFTER MY MOTHER WENT IN PERSON THEY STILL DELIVERED THE BEDROOM SET TO THE WRONG ADDRESS. I called and the only answer that I got was LETS SEE WHAT WE CAN DO? totally unprofessional. they make a huge mistake TWICE THEY SHOULD HAVE THE DECENCY TO CONTACT CORPORATE AND FIX IT. don't make me wait another week. I am sleeping on the floor with my 3 year old, so having to wait is a huge inconvenience because my child is delay and ritualistic. and the worst part is that is the second time rooms to go fails me, my first bedroom set was purchase 9 years ago. today it came to my memory how much inconvenience we had. This happened in rooms to go in Orlando Florida, by the fashion square mall. If this does not get fix quickly I will make sure everybody knows about the [redacted] service I received from rooms to go

Received broken merchandise, replaced twice, still damaged We purchased 12k worth of furniture, the wall center was delivered to us damagedWe contacted Rooms To Go and they set up a re delivery in monthWe received the second set and it was still damaged, not only that but employees did not fully install the unit, leaving parts all overWe wasted full days to receive the furniture and are still dealing with damaged merchandiseThe first unit did not match in color, the left piece was glossy, while the right side was matteThe second order had scratches all over the console as well as missing knobsThis unit was paid around $

I have ordered a new bed from the Rooms to Go Kids that is adjacent to this store They have continuously sent a used or damaged bed I ordered a child's bed months ago The first bed delivered had a crack in the wood frame and the backboard was ripping off of the headboard We told them of the discrepancies and did not accept the full completion of the order All notes were written in the delivery log Customer service offered to keep a partial bed there and bring a new part at a later date When the second headboard section was delivered it had deep scratches along the entire side of the headboard We did not accept the damaged furniture, requested another delivery and logged the complaint to the delivery log Our third delivery, we were told, was being expedited and inspected by a quality assurance representative prior to loading it on the truck for delivery This part arrived with a damaged corner about inches long and damage along the side that was about inches lon

Truck damaged roadway, and broke water pipe in yardRoomstogo refuses to fix or reimburse for damages to our property We notified rooms to go in advance they would need a smaller truck for our long drivewayWhen leaving our home, truck drove off of our driveway and days later I noticed a slow water leak directly below where the tires went off the driveway, meaning the truck caused the leakAdditionally, truck got stuck due to poor driving and we had to tow them out to get unstuckRoad is now damaged in front of our houseI have called Roomstogo customer service numerous times and spoken with the delivery company and they say they have a "policy" that all damage must be reported within hoursBut, it was impossible for me to see the pipe damage because it was several feet underground and took days before it was even noticeableI've called numerous times to work with them and they keep telling me about the hour policy and say they will do NOTHING for meThis supposed pol

Dispute over area carpet, threaten to report me to collection agency Living room furniture took a whole month to arrive, when it was delivered noticed a chip on coffee table and tear on sofa arm chairdays later delivery men were at my door saying they mistakenly delivered area carpet,and they were there to pick up, I said no it wasn't, salesman said it came with furniture.He then called someone who was very rude and put her on phone, said to return carpet or else she was reporting me to collections agency, I laughed and said( I haven't even gotten my first bill)I then called main office and spoke to a supervisor namedEbony, he was very rude as well, I told him about furniture being damaged and how there was no custormer service, he didn't care about satisfying me, I then told him to pick up furniture, that I would take my business elsewhereHe laughed and said he was reporting me to collection agency,that I was stuck with furniture, I have only had furniture for a week

I purchase two different set of living room setsThe first set I purchased in That living rooms set started peeling in The second set I purchased in April 30, and that set is peeling Please let me know what I need to do to resolve this problem

defective mattress and foundatin peeling leather on side rails mattress we bought from rooms to go is defective. sku #XXXXXXXXthey tell us mattress co has gone out of business and they will do nothing to correctmattress cost $2199 also the leather bed we bought is peeling sku [redacted] (cindy crawford savannah) . cost $2749 for entire bed, night table and dresser these items were purchased jan 28, 2008 and we have been trying to get help with these items starting 3 years after this purchase. we have called the home office customer service several times in the past and were told they would do nothing. we were offered $100 store credit on our next purchase. this is not acceptable.

We purchased a black Friday gift for my nieceShe did not like the items As a Holiday purchaseWe thoughtThat there was extended return timeAs people are buying gifts.Rooms to go says that they will not refund this purchaseVery sad to hear that they don't understand holiday time purchases

Defective product was delivered. I've been told something different by every person I speak too. Defective product was delivered. I was told it would be a new one and now they are saying they just want to fix it. I don't want a fixed product I want a new product with no issues that I was promised. No one is returning my calls and I'm being told something different by each person. They aren't even sore they can fix the product and it's currenty not safe for my son to sleep in so I have a huge bunk bed taking up space that isn't functional but they refuse to pickup and refund me.

Rooms to go does not care about their consumers or their product or service they're offering to the consumersWhy am I paying for damaged freight I just recently purchased an all inclusive living room setThe living room set included a sofa, chair, right chaise, ottoman, pillows, and a TV consoleI purchased a home entertainment which included the TV consoleI only had to pay the differenceHowever, when the delivery guy's delivered my merchandise, I noticed that one of the piers (in the back) was damagedThe guy rote a statement, customer service called and inquired of the information that was setWell the customer service agent ordered another pier to be sent within a weekWhen I received the next delivery the new pier had damages as wellSo we set a date for the pier to be scheduled for delivery within two weeks, after talking to the store manager, we agreed to discuss what the company could do for the inconvenienceWhen I received the last delivery, I was shocked the co