Rooms To Go Reviews (3820)
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Description: Furniture Retailers
Address: 6889 W Newberry Rd, Gainesville, Florida, United States, 32605-4314
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After several issues after purchasing inlcuding but not limited to incorrect information, not getting everything we paid for and service issue After purchasing our furniture we we never given a reciept or correct delivery information (even though we called to double and triple check)Which lead to our furniture being delivered by suprise to us after my husband had just got home from a hour shift and we hadn't moved our other furniture (as we were given different dates)We accepted the delivery as we were told that if we didnt we would be charged more feesThe furniture couldnt be opened or checkedSo once we open it we find alot of damage plus we didnt get the stuff we paid for as far as guard protectionWe've now been passed around and no one wants to take any responsibility for itEspecially not the store even though we tried to return the day it was delivered and they ignored us til time was up to do soWe're now being told were in am area the warranty company doesnt actu
Misrepresentation of financing terms In May of 2015, I purchased a sofa/bed, dining set and mattressI put $down and financed the remainder of the purchase It was not disclosed to me that this was a leasing company and this was not financing
I purchase a sofa set yr ago at the clermont locationI was told the sofa is real leather but after years the sofa is starting to crack and peeal I purchase a sofa set yr ago at the clermont locationI was told the sofa is real leather but after years the sofa is starting to crack and peeaThe sofa has cause my dad skin to brake out.the sales person told me its real leather so I bought itI even took extend waranty on it.I spoke to someone telling them what had happen and they said to give them a call and explain what happen, so I did callThey ask me to send pictures of the sofa which I did and they reply back to will give me $store credit towards a new sofa setThe only thing I can find in the tore that is similar to what I have will cost me $plus tax and deliveryI ask them if the would be able give at least $but they said take it or leave itIts been yearsI never thought a real leather sofa can go bad in yearsMy parents are old and retired th
Delivered wrong color itemGetting run-around on returning item I ordered accent chair red/LI received a caramel colorDelivery guy would not take it back with himStore could not deliver proper color for an additional month after I've waited months for this first oneCust Svc pushed me to store for return/refund; store pushed me to Cust Svc againNo one will take responsibility for getting this out of my house and refunding my money
Purchased the Del Mar Ebony piece set a couple of years agoAfter recently moving no one can put the the dinette table back together I recently moved and the legs to the dinette table had to be unscrewed from the glass table in order to move the furnitureWhile settling in to my new apartment I have had at least to different people try to figure out how to put the dinette table togetherI called customer service begging and pleading asking RTG (Rooms to G0) if a technician could please come and put the dinette table back togetherCustomer stated due to expiration of warranty and liability no one could help meI asked if there is a waiver I could sign so that a technician could come and put the dinette set togetherI have no one to help meI am short, the glass table is heaving and I have back painsIt was worsened since I was trying to put the piece of dinette set together
I purchase a living room set last 11-9th And I was told by the sales rep that if I decided to change my mind I Can cancel the order but now I can't I purchased a living room set on the 11-And the sales representative told me that I can cancel at any point in time I call today Tuesday 13th another telling me I can't cancel and if I do they keep 20% as a store credit instead of refunding me my whole amount I was completely deceived by the sales representative and now the company that doesn't want to Ana what the sales rep said
Delivery and Customer Service My Delivery was set for between the hours of and No problem took the day off to waitBy the time 4pm came and went I called customer service to get an ETAand the person on the other end said its not there yetThen oh we called you and left a voicemail to let you know that the new window is 1-I did not receive a call on my primary phone (they called my office number and left a message there which I received Monday upon my return)Around 6pm when they finally arrivedOne of the delivery people came up and told me they were thereI watched them outside the patio just hanging around the truck and chatting for some reason as I was waiting to finally get my couch....then I watched them pull it out of the truck and drop it.....I was really hoping it was packed wellThen of course they come up and tell me they cant deliver my couch because it now has broken legsOf course this happened during transit SO now they must reje
I order a living roomset for my wife for Valentine's Day I to wait after Valentine's Day to receive what I have purchase for her and when it arrived m My order was not right I'm totally a dissatisfied customer.if not corrected I will put you on nations tvPlease someone from CEO get intouch with me right away at XXXXXXXXXX
RTG delivered the items that I purchased incompleteThe drawers were missingRTG said that I had to pay an additional $per/trundle per/bed Before I bought the beds, I went at least three times to RTG to look at the beds I intended to buyOn each occasion I spoke to the same sales person and I asked specifically if the beds came with the drawers and she answer " yes." On or about Nov 15, I ordered and payed for the beds to be delivered for Christmas the same yearWhen the beds were delivered they were delivered without the drawersMy daughter called me and gave the information immidiatelyI called the store and left a message, they failed to get in touch with me like they promisedI went to the store the next morning and I spoke to the manager Mark DHe was the one that told me that the drawers that came with the beds were on trundles and that it would cost me an additional $to purchase them I explained to him that I had been to the store several times p
I bought a recliner and other furniture in March of It was delivered at the end of April The recliner broke on May 7th On March 15th I purchased multiple pieces of furniture from Rooms To Go totaling about $2,My order number for the specific complaint was XXXXXXXIt was delivered on April 23rd On May 7th one of the arms on the foot rest brokeAfter I broke I tried to call customer service right awaySince it was a Sunday I had to wait until Monday morning to talk to somebodyOnce I talk to somebody on Monday May 8th they scheduled the service person to come out on Friday May 12thAfter his report I received a phone call the following Monday from Maria R.that because a metal arm broke it was not a manufacture defect and they would not warranty their productShe also stated that since the warranty had expired by two weeks they sent the service guy out as a courtesyAt this point I kind of lost my temper and eventually hung upI have since c
We purchased a sofa,love seat,and recliner for our family room as well as several other pieces of furniture for our home We noticed what appeared to be a bent frame on the couch, called the company who in turn sent out a representative It was determined that the couch needed to be replaced and it was The problem is that the replacement couch appears to be worst off than the original one And the second time, we were told that the couch will not be replaced or anything Product_Or_Service: June -ish
Date of purchase 8/28/ One piece was on back order till 9/22/ Same day was delivered 9/ Damaged out the boxStill waiting on new one? On 10/27/they came a second time to try and deliver the same blue sleeper sofa, but it was not blue but beigeTotally not blue as the message left by the dispatch from delivery serviceStating that they have a blue sleeper sofa on the truck for delivery tomorrow (10/27/18) to pm So starting 8/28/purchase date, sleeper sofa on back order for a total of days , 1) 9/22/left a broken sleeper sofa I was made to wait another whole month and a week for a replacementThen because I have to work during the week, I could not be available, till Saturday.delevery date and time 10/27/- pm When they did arrive on Saturday to deliver the sleeper sofa, it was wrong color? Was not blueStuck with useless sleeper sofa in my apartment for going on days with no sleeper sofa, but I'm in a contact with rooms to go for
Customer Service issue/Product issue I am a very unsatisfied customerWe purchased an entertainment shelf and one of the piers and console came defectiveThat was exchangedThe pier came defective againThe light flickers on and off and comes on when it wants tooAnd doesn't come on when we touch itA tech came out on 5/to resolve the issue or so I thoughtHe made it work while he was there.And he told me should I have the same issue, to call RTG and it will be exchanged That same day I had the same issueI called RTG this morning and was told that they can't book a service work order because I have to receive a call with results first and typically it takes 3-business daysI requested a chat session and chatted with Jason a customer service supHe said he had an opening on 5/i told him this would have to be after He said he doesn't have a time frameI advised him I know he can call to let them know my preference in timeHe said he would note that, but it was n
WOW! In the past days of waiting for a couch, I was called times, emailed and SMS texted times and guess what, they still blew the time for delivery While their prices LOOK appealing, I can assure you that is only 1/the story, because their back end service is weak at bestThey have poorly trained support people (and I spoke with a great many of them to TRY to get this delivered...I still have no furniture My experience can be compared to a real sexy stupid girl...she looks good on the outside and the moment she opens her mouth, all you want to do is figure a way out of thereDon't stick around for the nightcap...get out NOW, save the pain and walk out of the store
I have had the worst experience ever Go into this place and everyone is oh so nice, pay for furniture and finance the rest and then told the furniture would be delivered in a month Get the furniture a month later and they deliver it with broken knobs on the dresser and one of the dressers the would is completely missing from the front of itThen I am told that it will be another month and a half before I will receive a replacement dresser I'm ready to return all rooms of furniture The only response I can get from anyone is I'm sorry, yes you guys are sorry an I'm sorry that I even took the time and effort to buy furniture from here Never again will I go to Rooms To Go for anything Regards, A Disgruntle Buyer
Extended warranty company refuses to honor warrantyRooms to go has failed to return multiple attempts to cancel warranty for prorated refund I purchase a living room set in March 2015, my account can be pulled up by my name and phone numberI also purchased the three year extended warranty coverage as wellI filed a claim in August due to the "leather" coming off of my couchThe contractor came to my home took some pictures and leftI was informed a week later that the leather coming off was due to "cat scratches" and was not coveredThis was a blatant lieYou can clearly see that the coming off due to the leg portion of the recliner rubbing against the materialThere may be a few "cat scratches" but it is no where near the spot I filed a claim aboutAfter talking to the extended warranty company, I was told that my warranty was VOIDEDGranted, I paid for THREE yearsI called Rooms to go late August and informed them of the problem, a woman called me back and s
Missing a barstool that was not delivered and Rooms to Go is doing a poor job to rectify the situation On 5/6/16, my husband purchased a table set and barstools as a Mother's Day gift to meI was not made aware of the exact number of barstools since it was a giftOn 5/12/16, the delivery cameThe drivers were in such a hurry and running in/out of houseI told them I would arrange the chairs since they were in such a hurryWithin 5-minutes of them leaving I found the initial receipt of purchase that showed their should be barstoolsI immediately called customer service who placed me on hold to talk to dispatch with the driverThe driver claimed to have left chairs total in the living roomI explained that he only left Customer service explained that they could redeliver 5/18/at the earliestI asked for 5/19/in the am because that was when I was availableHe assured me he would make that requestThen on 5/17/16, my husband gets a text saying they will delive
damage table I bought a table and chair set with bench,back in may, when it was deliver they brought the wrong bench and the chairs were scratch up,and the table had a mark in it, we had to make two appointments for them to come out to bring the right bench and another appointment to fix chairs and table, well the table couldn't be fix so we call and they made another appointment to have a exchangeI had four exchange of the tables appointment and all the tables were damage the delivery didn't want to even bring in the house, I been fighting with rooms to go to check the table before they delivery them, The drivers even said when the products leave the warehouse they don't box them back up, now again.I am now having there service tech come out to look at the table again to see if they can fix it, they offer me another set but I said if I am having problems with this set if is the next set going to be like, It is now july and I am still trying to get a table and when you call to rooms
I am filing this complaint because there is a charge off on my credit report that I am unaware of I am unaware of this charge and have called several times to get information on it and advised the representative that if in fact it was owed I would make arrangements to pay itNo one has been able to find any information on this charge
Incorrectly billed, never got credit for the warranty mattress Exactly what the summary says, 1st mattress was under warrenty, was told to go shopping we did the next mattress came used, the 3rd mattress wasn't comfortable the 4th mattress was perfect, in all of this swapping the discount was lost and I can't get a hold of anyone