Rooms To Go

Sold me a table on back order I purchased a table on June 9, I was told that I wouldn't get the table until the end of July, but the manager would be able to call the warehouse and get it soonerJune 15, I still have not received a call about getting my table sooner, so I called the storeThe manager never caller the warehouse, so the salesman said they would have the manager call nowI get a call back about an hour later and they tell me there's nothing that can be doneOnline says you can receive this item in 2-weeks so why am I waiting weeks?

Canceled order on Monday, November 16th after being rudely spoken to after calling about the scheduling of deliveryStill waiting on refund Order XXXXXXXOrdered bed set on Saturday, November 12th after being reassured delivery could be done late afternoon/eveningReceived a text Monday morning stating delivery would fall between 9am-1pm, so I contacted the store to move the timeThe young girl was very rude and said "you don't have a choice"So, I asked for a managerHe said it is what it is, so I said I would need to cancel it and needed a refund of what I had paid in (taxes plus delivery)He (Max) said the order "was already pulled" and he couldn't process this until it was approved...?? I sent an email to their corporate office 11/to let them know hohw I was treated and request my refund be expedited and received a response from Savon on 11/who confirmed he saw in the notes I spoke with Max and assured me it would be expeditedOn Wednesday, November 16th, I received

Bait and Switch of an ad on Sept 28th on FB for a "new living room under $100" Showed a grey, reclining sectional in the Ad Would not honor price On September 28, Rooms to go ran an Ad on Facebook stating "Come pick out a new living room with rooms under $1000" The photo in the Ad showed a pc.,grey, reclining, sectional sofa I went into the store on Sunday, 10/1, to purchase this sectional as it was exactly what we had been looking for When I spoke with a Sales person Paul [redacted] he could not find the sofa in his computer and got the on duty Manager involved I had the Item # from the Ad on Facebook , and this assisted them in locating the item Unfortunately, the item in the Ad was coming up at $for all pieces After showing both the Sales person & Manager on Duty the Facebook Ad, the Manager offered to email the Buyer and Main Office and find out the details and see what could be done about the price She asked me to call the next day and speak with Sc

I ordered nearly dollars worth of furniture, and it is being delivered piece by pieceI have been going through [redacted] with this company Three weeks ago my delivery was supposed to be at my homeThe first go around the delivery drivers showed up at my home at 7amThen proceeded to inform me that a mistake was made at the warehouse, and that my belongings were in the back of the truckThey promised to be back at 3pmThey did not return until 8:30pmThe delivery drivers broke my couch being too rough on itUpon departure, they informed me that ALL of my tables where somehow broken in the truckTwo weeks of being promised my furniture repeatedly they arrived todayI was guaranteed a new couch, but only received a new pieceWhich was fine, considering fixed is fixedBut, these new delivery drivers also broke my coffee tableNow I have to wait another week for my stuff to possible come on timeI have made phone call after phone call trying to get the delivery charge remo

Company did not deliver item as contracted On January 7th I purchased a sectional sofa from the Rooms to Go clearance center in Seffner, FLI was told that delivery could not be arranged that week so we scheduled delivery to happen on January 18thI was told that I would be called the night before with a hour delivery window and could not request a time preferenceI took the day off of work in anticipation of the delivery, arranged for my sofa to be donated and awaited my callWhen I heard nothing on Wednesday I called that eveningThe woman who answered the phone said she called everyone scheduled for delivery but checked my receipt to find out what happenedShe was able to see that I had, in fact, paid for delivery but for some reason, had been put as a pickupShe had no explanation for the mistake and said she couldn't do anything since the truck had already been packed but would have a manager call me first thing in the morning on Thursday Wanting to be proac

I bought a bed from rooms to go under the pretense of still having my warranty intact even after movingI told rooms to go before completing my purchase of my bed that I would be moving before the warranty period was up and they specifically told me it would be NO problem just inform customer service that was the case and they could still schedule a ticket to have it fixed if need beI bought this bed on contingency of having my warranty even though I was moving!!! Rooms to go were the people who delivered and set up my bed and they were the ones who didn't put the bed together correctly so it's not fair that I am being penalized!!!! The bed is loose and is missing a peg that holds the end of the bed together Product_Or_Service: Bed

My husband and I were deceived thinking we bought a power reclining sofa only to be delivered a manual sofa On 12/21/my husband and I went into the Cypress, TX location to buy what we thought was a power reclining sofa We were told that we needed to choose between leather and fabric and that was it At no time, even when I sat in the power reclining sofa stating that it was exactly what I wanted, was I told that it would be delivered as a manual model We even discussed with the sales associate, Ted, on how we could run and hide the power cords Unfortunately, we were delivered manual recliners and told basically too bad, that was what the sales associate put into the system The manager of the store continuously spoke over me when I tried to express what happened and told me that I got what I paid for and that if I wanted a power sofa then I would have to pay for the upgrade We can't even return them without being charged a fee so we are at a loss either way and the

Damage to walls, broken furniture and verbal assaults from the delivery men April 22nd at approx5:30pm we had a new bedroom suite delivered The delivery men refused to come up the back deck to bring the furniture as requested as had every single piece of furniture brought into our story townhouse has been since we moved into it in July They proceeded to carry pieces up a narrow staircase to the third floor of our town house Out of the piece bedroom suit only the bed, mirror and one nightstand were undamaged When they were bringing in the gentleman's chest they gouged the walls on the first flight of stairsWhen asked about the wall damaged they caused, they began to berate and yell at myself and my wife They proceeded to take pictures with their cellphone that the damage was already there before they got there They took the pictures immediately after they caused the damage yelling they were sending the pictures to their manager This was AFTER they cau

The Leather sofa and love seat were purchased in April 21, Delivered I believe the following week The sofas seemed fine the first few months.We thought it would take time for my husband and me to get used to them, as we had had our previous sofas for a few yearsAs the months progressed they started to get uncomfortableI purchased different cushions to try to help the problemIt didn't workI contacted customer service and they sent a technicianShe took photos, and I sat on the sofa and showed her that my feet would dangle, that I thought the design of the sofa made the cushion sit too far backI felt that this was the cause of our back pains, the seat were unbearably uncomfortableShe said the inspection did not show a defectI told her I had not said it was a defect, I felt it was a faulty designWe could not sit on them more than a few minutes.After about two weeksnot having heard from Cust.Srvc.as to the technician's vist I called and was informed that there

Ordered throw pillows from Rooms To GoNever received pillows after monthsCustomer service was no help at all On August a Replacement Part Order form was mailed into Rooms To Go for a set of Throw PillowsA check for 65.00$ was also mailed with the formThe check was cashed and cleared the bank on August After a month and no product or notice was received we contacted Rooms To Go Customer ServiceThey said they would get back to usAgain we never heard anything or got our purchased productCustomer Service was contacted multiple times to resolve this issue, but every time we got the same answer of "we'll check and get back with you" Never got a return phone call, email, letter or the pillows we paid forI want this matter resolved!

Tried to order a new bedroom set and wanted to compare prices to see what would be cheaper, a 7-piece bedroom set (headboard, bed frame, dresser, nightstands, mirror) and take off the mirror, or a 5-piece bedroom set (that only comes with nightstand) and add on a nightstand The sales person ended up ringing me up for a 5-piece set without adding on the extra nightstand even though my primary concern was getting nightstandsI advised her that I needed nightstands and she gave me a condescending attitude and told me that I didn't tell her that I needed nightstandsTHE WHOLE POINT WAS TO GET NIGHTSTANDSIts not my fault you didn't understand that I wanted a simple compare of prices I ended up spending hours total waiting for them to fix this issue and was very patient at first, but she then gave me vague details on the cost so I ended up asking questions which seemed to frustrate her even moreShe went from condescending to completely disrespectful due to all my questions because she couldn't explain to me the details on why im making separate transactions, instead she just kept asking me for my credit card? Im not just going to give you my credit card when im spending $1800, you already mess up my order once, and give me little detail on why Then she advised me that my bank was on the phone to confirm the orderWell it wasn't my bank it was Synchrony Bank who I have a Rooms to Go credit card withShe never explained the broken up costs and never gave me the purchase order so I couldn't confirm any of the transactionsI finally get done with this whole ridiculous transaction after hours They tell me everything will be there in a couple weeks and the headboard and frame a few weeks afterNo problem, but then they call me and tell me my headboard and bed frame wont be in for another MONTH AND A HALF! After waiting this month and a half, im sitting at home waiting for the delivery and I get a call saying the driver came, called me, called my girlfriend, and "knocked on the door", but since I wasnt answering they left and will need to rescheduleI WAS HOME, I HAVE NO MISSED CALL, MY GIRLFRIEND HAS NO MISSED CALL, and better yet YOU CANT GET INTO MY APARTMENT COMPLEX WITHOUT A KEY FOB so how can you "knock on my door"? I go to my leasing office and they said they had been there all day, and have not seen a Rooms to go truck I paid for the bedroom set and held up my end as a customer, they pushed my delivery date and then lied about coming to my place to deliver itThe worst part is the customer service does not believe a word I say, and did nothing but accuse me of not being home and create possible situation that MAY have happenedNow they say they can deliver it on Saturday between 10AM and 7PMARE YOU KIDDING ME!? thanks for the $giftcard Rooms to Go customer service...maybe I can put a down payment on a pillow....unbelievable

I've had one item that has been exchanged out times and every one is damaged, cust service won't let me speak to supAnd nothing resolved I bought rooms of furniture, on the first delivery items were damaged, exchange was set up, delivered 2nd batch items damaged, 3rd exchange set up item messed up, 4th exchange that they guaranteed will be Inspected before loaded in truck was damaged and every time the furniture keeps getting worse and worse called cust service they havent really helped asked to speak to supervisor said they were busy and would return my call no call for hoursBeen hung up on multiple times not bc of I'll temper asked for something to be doNE said they couldn'tThe movers bring the furniture in on the exchange everytime and unwrap it inside have scuffed my walls going up the stairs I have had a dresser sitting on a movers blanket in my bedroom for weeks now bc they didn't bring the hardware anytime...nothing has been done, refunded, discounted,

Keep changing pick up date and won't give me my money back until they get merchandise Ordered a bed and mattress on 12/12/It was delivered on 12/18/Bed was scratched up and mattress was in bad shape with a hole in itIt was re-ordered on the same dayThe second delivery was scheduled for 12/27/It also came in in mkh bed in bad shape and hole in it as wellWe cancelled and it was suppose lto be picked up and we requested it to be picked on today, Jan 2ndThey never showed up This is holding up our money

I had the worst experience with Rooms to go in getting a bedroom set The sales person who helped was CarmelaShe was very nice helping at the beginning of the processShe helped select and schedule and reschedule deliveryProblems started when it was time to deliverOn Thursday march 2nd they delivered extra drawers and not the railsSo they were unable to put the bed togetherThe driver entered the request for the right part to be deliveredMy expectations were that it would be done the next dayComes Friday nothing happened; no one called to let me know what was going onSo I called the customer service line: > I was told that it would be delivered the following Wednesday > I did not understand why I had to wait so long for Rooms to Go to fix their own mistakesSo I try to push to get the part delivered earlier but CSR was only able to apologize and suggested that I pick it up myselfI reminded her that the delivery and setup was a paid service not a courtesy from RT

Lack of oversight with outsourced delivery We ordered a couch December 17th, at roomstogo.com We were provided a scheduled delivery date and hour delivery window on Saturday January 7th, The day before delivery, due to a snow storm, we were notified that the delivery date was moved until January 9th with the same time frame On January 9th, I called to make sure the delivery was still scheduled Upon confirmation, I took a vacation day to stay home to wait on the delivery Two and a half hours into the delivery time frame, RTG called to let me know that the delivery was rescheduled to January 10th with the same time frame I spoke to a manager at the RTG customer service department, who offered me a $refund Note I was charged $as a delivery fee for this item On January 10th, again I called to make sure the delivery was still scheduled Upon confirmation, I took a vacation day to wait on the delivery An hour and a half into the delivery time frame, RT

Delivery of a defective/damaged chest and the company refuses to replace/repair without backing the warranty we were promised We ordered furniture from Rooms To Go in November We had our dresser, chest, night stand and canopy delivered in January The Chest was missing a slab of wood so we notified the company (no fault of our own) February a delivery was made of a Dresser (not a Chest, again, no fault of our own) We had to wait for the new Chest to be delivered April, the defective/damaged Chest was delivered The delivery guy notices the scratch and advised us to contact Customer Service We also saw a piece of the wood is dinged and there is no polish/finish on the wood We contacted Customer Service only to find out there were Chest on the truck that we were not aware ofApparently there were two chest on the truck and if either one was damaged, we were to receive the one without need of repairsWe take pictures of the damages, send them to the corporate offi

my rooms to go white faux leather couch I bought in is turning blue,I was sold a force field warranty stating it covered all defects irrespective of warranty a white couch shouldnt be turning blue

We were told we could return a mattress but had to use it for daysWe are now being told that is not their policy Purchased FL Balmoral mattress sku# XXXXXXXX for Also mattress protector-white #XXXXXXXX and a full bunkie #XXXXXXXX on 7/2/order# XXXXXXXSales person Hillary Leon (XXXXXX) said we had to purchase protector since that was only way we could return itMom not satisfied so called CS on 8/8/& were told had to keep days to get used to it before they would take backOn 30th day talked to sales but said would not take back so asked why we were told we could so basically were lied to at least twice by different people

this is a complain vs rooms to go about cancel my warranty for bankruptcy of the manufacturer Original Order NoXXXXXXXX Description: Caress by Carolina Mattress Guild Twin XL adjustable base ROOMS TO GO Hwy E Seffner, Fl This is to demand that representatives of rooms to go send me in writing the reasons why my warranty was rejectedAccording to MrC.(Jan 9:45am Easter time) supervisor of customer service from corporate office, the manufacturing went bankrupt and this is enough reason to avoid any warrantyAs a consumer I have full right to have a written response detailing the reasons for the cancellation of the guarantee years that I had been offered in the store at the time of purchase in June without any specification about the warranty was with the manufacturer, To my knowledge this is a advertisement and fraudulent sales mo

Miscommunication, deceitfulness, poor customer service, damaged property I ordered furniture from rooms to go onlineMy delivery date was days from the purchase date and my delivery time frame was set upI received text, email and an automated phone call stating this the day before the delivery was supposed to take placeI personally had to work however my father was at my house waiting for the deliveryHe was in the livingroom with my kids during the time of the supposed attempted deliveryAt 9:50am I received a call and voicemail stating to call back when someone was physically homeI called the number back at 9:51am and spoke to dispatch who told me it was too late they probably couldn't deliver it today and that I needed to wait until a manager called me back to rescheduleNo body came to my door, the place where the delivery was supposed to take place and like I said before I missed the phone call by one minute because I was at work My dad, my three kids and two dogs