Rooms To Go

Have had a lot of issues with delivery On 07/15/at 7:32PM I purchased a furniture package, order # XXXXXXXX, from Rooms to Go Store # The order totaled $1526.50, including tax and delivery/setup Scheduled delivery date was 7/26/between the hours of 1-5PM I recieved a call at 2:59PM from telephone number 863-499-stating that the delivery team was three stops away from me and that it would still take some time for them to get here Time stated to me was between and 7PM Frustrated I said ok and hung up the phone Since it was going to take longer I decided to go take care of a few things such as dropping my son off at cheer and going to Walmart to pick up a few items I needed for a trip we were leaving for as soon as the delivery was made While shopping at Walmart I received a second phone call from phone number 813-623-at 4:34PM stating that the team got caught up and was currently sitting at my house At this point I had not received a courtesy c

Furniture was returned due to damage and was supposed to get full refundStill billed for miscellaneous fees Purchased furniture and financed through Synchrony which is the credit service for Rooms to Go Received partial order and the rest kept coming delivered damaged so, returned after numerous attemptsWhile waiting on good furniture over the the two months, made two payments to SynchronyReturned furniture and now receiving bills for part of total order from SynchronyBoth store and Synchrony keep giving us the run around about who owes who and will not drop the charges on furniture that we don't even havePlus, Synchrony will not refund the two payments we madeMultiple calls and many supervisors spoken to has not helped

Rooms to go in Lakeland Fl refuses to exchange mattress that the salesman told me was a firm but is actually extremely firm On October my wife and I went to Rooms To Go to purchase a mattress and box springI had just been released from the hospital the week before after open heart surgery and needed a different bed than my old one The salesman after we told him what we wanted directed us to a different bed other than the one we picked out and told us it came in a firm and that is what we neededWhen the mattress was delivered we discovered it was actually a extreme firm instead of a firmWe contacted the store and they told us we could not exchange it for possibly days and to just walk on it to break it in

called Rooms to go that night of delivery and advised them of the imperfections of furniture and wont replace I purchased a bunk bed set and was delivered on Nov 2ndI called rooms to go that night and advised them of imperfections, discolored wood, chipped off on one side, and bar supporting the top bunk was cracked!Also the installer set up the headboard backwardsRooms to go scheduled a person to come back out on 11/This person fixed the chip and crack (ok) imperfection he advised was the wood (guess I will have to deal with that not so happy) but used wood puddy to fix the crack! This is supporting a lot of weight and my son or kids are on top and overtime this wood bar could give or crack biggerI called Rooms to go spoke with a manager Ethan S.who was horrible with his mannerism and shouldn't be in customer serviceI told him I called same day of deliver and expressed the issues and was hoping this guy would be bringing out a new piece to replace the broken woodThe mana

I purchased of furnitureThe items purchased were: Queen beds Queen Mattresses Box Spring-queen Platform-queen rug I paid CASH for all the items purchasedI was told that I had to except the delivery date because they do not hold furnitureMy salesperson Mike pulled all tags off furniture I wanted and my husband paid CASH for all itemsI received a call the day after the purchase to tell me that the Rug I bought and paid CASH for was sold to someone else mistakenly after I had bought itI told them, the salesman took the gas off the rug so this would not happen, he even made mention of that so it wouldn't happen, and he had the tags when he rung up my orderI told them I wanted my money back for the rug right away! I was then told that they cant give me my CASh back that I have to wait 5-days for my CASH to come back to meI explained I did my part and bought the rug, they sold the rug and now I need my money backI shouldn't have to wait 5-day

I purchased gift certificates from the Pinellas store on US in St Petersburg ,Fl on 8/4/one in the amount of $ and the other in the amount of $ I charges them on my Rooms to Go store card on which I am still paying for on my creditI have an apt in NC but live in Florida I gave them to my son for him to buy furniture for my new apt in Raleigh in NC After a short period of time I was in NC and told them thay I couldn't locate the cards and that I was reassured by the representative at the store that I could use them at any time when I choose to use them I just had to call the store when I wanted to use them and they could give me numbers and use them About two months ago I wanted to use them and I was told that two individuals that I did not know used them and they were not available for my use I was given their names and order numbers, when they were used and the amounts of the purchases I called the corporate office and I was told that a representa

Dealing with ROOMS TO GO has been an experience I would like to forgetAt its core, are defective merchandise, topped off with poor customer service My husband and I have purchased $in merchandise from this establishmentOur couch ($2000) was delivered torn and replaced inexpediently with a couch with a dent at its baseWe purchased an entertainment stand that was deliver with a broken door latch that my husband had to fix, so not to have to deal with the Rooms To Go customer service debacle once more The last straw that is resulting in a Revdex.com complaint (and more time wasted) is our daughters bedroom set ($1500), purchased in SeptemberTo start, her bed was delivered with left connectors for her headboardWe had to wait a week for them to deliver, due to an error on the company partThe furniture was left unassembled, leaning against the wall and left a dent that had to be repairedRecently, we noticed the paint bubbling in December but we were busy with family and

Initial bedroom furniture delivery and replacement furniture delivery both damaged (second delivery also included damage and moldy) Dec 1, received delivery of Sandstone Gray dresser with streaks in finish and damaged top left corner of queen foot board at my future residence in Summerville NHOn Jan 11, replacement furniture arrivedDresser had crack in bottom and footboard also cracked Head board replacement (with footboard) was moldy and both were King Size not queen Refused order and they were returnedOn 1/11/called customer service spoke to BrandyExplained to her I live in NH and flew down for first delivery had to ask a friend from upstate S.C to drive to my house to accept second deliveryI asked about quality control as I could see one delivery being messed up but not two I told her I would like some sort of compensation because I will be flying down to accept the 3rd delivery as my confidence in this store is low right nowShe offered $I declin

SOFA IS RIPPING AT THE SEAMS HAS BEEN REPAIRED ONCE AND COMING APART AGAIN I WANT IT REPLACED PURCHASED ON 9/19/16 WARRANTY ISSUE WITH SOFA

I purchased a piece sectional couch and did not receive all of the pieces to itAfter nearly a month since ordering it I want a refund I purchased a couch from this retailer and when they came to deliver the couch it was not what I orderedIt is missing pieces and is not fully functionalI contacted customer care and they told me that they would send out the piece it was missing and I would get it a week laterThe came to redeliver the couch piece and it was the wrong piece yet again and now I am stuck with a defective couch and they refuse to take it back and refund me the money I paid for itI paid for a fully functioning couch with recliners on both ends as my invoice states and I received a partially functioning couch with missing right arm reclinerI did not receive what I paid for.I also paid for delivery and installation and they refused to install it because they was running late so they just sit it down in the middle of the floor The couch is sitting where they lef

Damaged Chair after delivery Rooms to go, is by far the WORST Company to deal with in reference to CUSTOMER SERVICEThis company delivered my dining room table costing in the amount of 1,246.89, as the guy's assembly together the table legs, they damage oneI called ROOMS TO GO, to explain what my concern wasand they stated that they would replace the chairSo, I'm thinking Okay Great! Then only to find out that, I will not be able to receive my chair again because of their Delivery policyUnfortunately, I was planning to have a BIG nice formal dinner at my house and that was the reasoning for my purchase I hate the fact of them setting you up with a delivery (date) but cannot give you a delivery (TIME) at the time of schedulingNeedless to say, the date of my delivery was a good day for me but my delivery time is NOTI asked the customer service Rep can it be delivered in store and I'll come pick it up and she stated NO This is very inconvenient that now I have to wait

I have a warranty but want to charge me $more for same product because of different sku# I have a warranty which is supposed to fixed or replace product if anything is wrong with item which I just discovered manufacture malfunction also a Rooms To Go technician came out in took pictures also said it was a manufacture malfunctiona week later I receive a call saying my claim has been approved that I can go and pick out a new set but I have to pay shipping so I want to the store and pick the same bed but I was told that I will have to pay $more plus another warranty fee & Delivery & Setupi will be paying $more plus Delivery & Setup fee twice because the people who set the bed up know they had a malfunction and I already paid for them to set up the bed

Poor quality of furniture On 11/19/2016, we purchased dining room and living room furnitureSince then, we've had to initiate repair calls for both the dining room and living room furniture (approximately separate calls for the living room furniture and approximately separate calls for the dining room furniture)The repairs have involved busted stitching of the living room furniture, replacement of a dining room chair, replacement of the server as it was cracked upon receipt, repair of a dining room chair as it was cut upon receipt, cracking and denting of the dining room tableI recently submitted a repair request for the dining room table and server, which has cracking and denting of its surfaceI also requested replacement of the dining room furniture as it's high maintenance as it requires excessive repair servicingI would also like the living room furniture replaced because the number of repair calls already made is indicative of potential future problems; however, ther

This letter is being submitted to ensure you are aware of the lack of customer service being rendered in your Mobile, AL locationFirst, I want to point out that I have been a loyal Rooms To Go customer for many, many yearsAs a matter of fact, my entire home is furnished and accented with items from this store, and family and friends have always complimented m decorSo much so, that many of them have gone to Rooms To Go and purchased the same or similar piecesIn all the years that my wife and I have frequented this store, we have found the staff to be helpful and respectful, but things have certainly changed We realized that adding the chair would be a great touch and since your current commercial was advertising 'next day delivery? we went to the store on 4/6/to purchase the chairSkyler, was available and again assisted usHowever, we were surprised when he quoted the earliest delivery date as 4/We told him about the commercial advertisement of 'next day delivery?

Delivery men damaged hall lightThey can confirm thisI notified RTG the same day of issueCalled next day to file claimClaim was closed This should have been a simple issue, but it has been handled so poorly by RTGThe delivery guys arrived on 6/They were extremely niceWhile bringing up the mattress set they ran into the light fixture on the wall, in the hallwayThey thought it was ok and kept movingBut, the fixture was pushed back and damagedI notified RTG that same dayI explained that I needed to make them aware of the issueI told them that we have a repairman who I would have look at it and see if he could fix itIf so, I would have him make the repairI explained if he couldn't fix it then I would call backHe explained that he would not be able to assist with the repairs because he is not an electricianI called RTG back the very next day at 3:48PM and told them that I would have to file the claim because our repairman is not able to do electrical work

Peeling leather sofa after very light used.NOT HAPPY with quality of furniture I purchased two living room sets and dinning room set from rooms to go store..I spent almost $7000+ money at store...I invested so much and also referred so many friends and family to that store..I WOULD NOT recommend now this store based on quality of furniture that they are supplying I even took protection plan and used their product to keep leather moist but that didn't work tooIt is just ripped off priceMy leather recliner are now peeling and it is not stopping ..Looks uglyI can't even fix that as there is no product in market to fix it to get same look back...I recently referred one of my coworker few months back and they also bought it room and living furnitureBut now on I WILL NOT recommend anyone..I need money back or I need same money back to replacement furniture

Purchased a chiro in June and had to wait until July 12, for a deliveryItem was delivered damagedRedelivery damaged Ordered a Chiro in June and had to wait until July 12, for a deliveryThe item was delivered damaged and consumer had to reorder with a delivery date of August 1, Consumer did not want to wait another month for a delivery, so I ordered a different chiro that was in stockThe replacement chiro was delivered today, July 18, 2017, and it too was in a damaged statedThe delivery driver in both instances pointed out the damagesWhy is Rooms to Go allowed to deliver damaged goods to the public? This is the second time I had to wait around for a delivery that was not completedConsumer should not have been put in this positionRTG customer service's has a lackadaisical attitude

Failure to repair brand new bed frame I have now waited weeks with no progressI have been given the run around My name is [redacted] I purchased a bedroom set with my wife over a month ago and the bed frame broke shortly after I do have a warranty and once thw claim was place a repair tech was sent out with no equipment to repair I was told that customer service would contact me yesterday to setup a replacement I have still not recieved a call now for almost weeks I have had to sleep on the floor due to thw ineptness of the shipment crew customer service and repair crew I am extremely dissatisfied with the treatment I am recieving I need to be contacted immediately to rectify this situation my phone number is XXXXXXXXXX thank youThe bed broke on december 23rd I placed a customer service call on december 26th rep came out days later and I was told he could not and would not repair itSaid I would recive a call from customer service on 1/to set up replacement no call and

I asked for my money back over a month a go, after two months of not delivering my orderI still have not received the refund I placed an order with rooms to go in September, they were supposed to deliver the furniture on October 20th and they didn'tThey made me wait until November 20th and again, they came in the morning when they told me they were going to get here in the afternoon, nobody was in the house and they left without delivering my furniture again I asked for a refund on November 27th, we are December 27th and they still have not reimbursed me for my furniture I have called more than times for all the different issues and NOTHING has being resolvedI was purchasing this furniture so I could rent my roomThey have made me loose a lot of business I just talked to them today again, December 27th and Megan from internet sales told me they have not process my check yet Even though over a week ago they assured me it was in the mail This company has lied,

Provided information and I am entrapped by store practices I was approved for a store credit cardNonetheless the Store collected a deposit of over $from my personal credit cardThis has never happened in my previous purchases at the storeI was told a projected delivery dateThe store lied about protected delivery date and had to postponeTotal wait time over two monthsI cannot return items without losing the depositI believe the store knew they couldn't deliver the items as advertising overnight and collected a deposit and impose policies which extorted me from being able to back out of the sale when they lied about their delivery date