Rooms To Go

I request a full refund of my purchase and delivery fee due to poor communication involving delivery of my order Today I should have received an entertainment center, however, due to poor communication, the delivery driver leaves my home before I get there to let him inTo my understanding, the delivery person should have called minutes before arrival time so I can leave work and let him in the homeLess than a tenth of a mile away from my home, I pass the Penske truck knowing that my furniture must be in thereSo I callNo answerI call again and still no answerMy husband calls and leaves a message, but we still cannot get an answerThis is the 4th large purchase I have made at Rooms To Go, and I always received the phone call so I can leave work and let them inUnfortunately, this time I did not receive that callI cancelled the order, but Rooms To Go does not want to refund the $delivery feeInstead, they suggest I get a mattress pad in place of the $109??? I re

I purchased a bedroom set from Rooms To Go byway of the Acceptance Now kiosk located in the store on 04/05/I was aware of the day same as cash contractMy total same as cash balance was $(delivery not included)The payment system online does not allow you to view prior payments nor your current balance; as I've tried to do view this information on many occasions but the option to do so is non-existantI've always had to go in store to view my balance for the accountThe option to pay online does not allow you to pay more than your monthly payment amount which was $180; if you chose to pay in store you could not pay more that the total of monthly payments which was $for meWith my monthly payment limited to only paying $per month; there was no way I could've paid it all within month to get the same as cash offer: ($x 3= 1620); I would've still had a balance of $leftOut of all of this the sales person when asked told me that I can always ju

Aside from poorly made furniture prepare to waste a lot of time trying to pay your bill Don't bother with their customer service dept Process for making online payments is not user friendly and to this point I am still trying to find a way to pay my bill Their customer service department will only add to your aggravation Their quality of furniture is not worth this aggravation Back to IKEA

I was declined the price that they advertised there was a floor model which was advertised as pieces (loveseats and sleeper) for $But the store manager said it was a printing mistake and would not honor what they advertised We decided to give them another chance and then this year the store manager was worst I will never ever shop in that rooms to go store againDon't fall for their scam! After this incident we decided NEVER TO STEP I THAT STORE AGAIN

Bought a Serta mattress It Failed after two monthsThey replaced it today04/06/The new one has many issues, As I said got a replacement Mattress today04/06/2018..It has taken over a month to get it inspected and replacedNow the new one after looking at it has the seams sewn wrong and coming apartAlso a terrible smell? I call minutes after delivery..They said they would replace it alsoMy problem is They said that 04/17/is the best they could doI asked for a call back from a Supervisor they went straight to voice mail so I could not speak to them?? one of those new numbers that can do that I guess.The message said that was the best they could do as they are closed all next week..Yes I have that and saved itHard to believe they are closedBut they said feel free to sleep on it until I get another,,Not the best way to treat a Marine.I waited a month to get this one now another days is crazyPlease help if you can,,Also the first Mattress had no smell at

Delivery Issues Received email and voicemail confirmation of delivery 12/which gave me an estimated delivery window of 12-4p on 12/Received a call early on 12/stating that delivery window was now 10a-2pCalled back immediately, requested that delivery come after 12p so I could see appointments in the morning and still be here for delivery, as time slot was changed so close to deliveryWas told dispatch was notified and that they would call mintutes priorReceived voicemail at 11:42a stating that delivery was at house and left because no one was homeCalled back immediately and was told I would have to be home to request delivery to come back aroundArrived at home around 12:03p, called customer service and was put on hold while they contacted deliveryWhile on hold, voicemail was received that they returned to house and I wasn't there (I was at home, and actively on the phone with customer service) and to call to rescheduleWas put through to dispatch and told they

Worst company I ever dealt withI purchased a recliner and a few months later the reclining mechanism bentI called customer support and was told the replacement part could take up to days and I can not call the manufacturerI called back days later and was told there wasn't a tracking number yet.I spoke to a supervisor and was told "we are repairing" and there is no further informationThey refused to offer any other optionNEVER WILL BUY FROM THESE PEOPLE AGAIN

Purchased and recliner that doesn't recline and was then told there's nothing they can do We purchased a recliner from the Rooms to Go location in Willowbrook on June 10, for Father's DayThis specific recliner was in their outlet section and I was told it was sold "as-is" due to it only having one arm because it came from a sectional setIt is an electric recliner, but was told it worked fine even though there was no available outlets to test it on by the saleswoman, Maria TWe went through with the purchase accepting the chair "as-is" due to the cosmetics, but obviously expecting the chair to function as the recliner it is coming from a reputable large retailerWhen our father received his chair it was quickly apparent the electronics didn't work and this expensive recliner was now just a one armed chairI contacted the location looking to resolve the issue as it seems the cable inside is not compatible with both the motor and the chair itself to allow it to function pro

Sofa that is under warranty and Rooms To Go won't fix it I bought furniture from Rooms to Go back on October When I bought it, it comes with a year warranty and should have been covered on stain protestantIt gets a stain earlier this yearI try to use the solution that I was,given at the store and it doesn't workI schedule someone to come put and clean it, took off work to be there, they never comeTry to schedule a time or two after that and they still don't comeSaid they couldn't get on the gate, O don't love on a gated community and they never called meTalked to customer service reps Arielle who gave me attitude, Jonathan, and MeganNone were helpful and finally passed me off to MrSavon [redacted] I email him the pictures of my sofa, said it will be taken care ofNever get a call, voicemail, or email responseGave him the order number XXXXXXX, still nothingGet his direct number call and leave voicemail and send email with no response I told the customer ser

Double charged and cancelled delivery with no notice Bedroom set was purchased form rooms to go in early May After charging my credit card and paying for the order, I received a call that stated I need extra verification for the order This consisted of purchasing a gift card for the amount I originally paid, and being assured I would get the charge refunded to my card Instead, I got charged $for an $order, and had my order cancelled the day before the delivery date No email, phone call, or notice was given, and I spent the whole day of delivery waiting for an order that never came It was after filing a merchant dispute with my credit card, I was able to collect the other $rooms to go owed me, but I never got a reason as to why my order was canceled Everyone I talked to on the phone had no idea what was going on, and I have never dealt with a more unprofessional company in my life I'm still awaiting my refund from rooms to go for the other $as I don't

I purchased a leather living room set from rooms to go with the warranty that it would not fade out for at least years and of the couches is faded I purchased a Red Leather living room recliner set at Rooms to go November At the time of Purchase, the sales person informed that the material had been tested in lab prior to going on the floor for sale and it guarantee that the product will not fade out for at least yearsOne of our couches from the set has faded out in some parts of the itemWhen I called Room to go customer service department they informed that they are only able to cover any stains under their warranty and completely denied the salesman ever mentioning that to me during the saleI told them that they train the sales staff to provide customer with invalid information about their products and warranties so they customer purchases items from the companyI'm extremely upset because we spent over $in couches we though would last more than just a bit ove

I purchased two items directly at the retail store in Charlotte, NC. RTG sent one of the items to the incorrect address in a different city where I don't reside anymore. I was informed that a big box was left in front of that house on October 3rd and I immediately contacted RTG to let them know. Their customer service representatives were not efficient or knowledgeable, nobody seemed to care or to take ownership of the issue. I had to place around 8-10 calls and I was advised a few times that someone was going to contact me back and never received those calls. I finally received a call from the store manager who advised me that he was calling me the day after with a solution and never called me back. I ended up calling him back for him to tell me that he didn't have any updates for me. I had to ask for a refund since nobody gave me a solution. Here we are about 2 weeks later and that box is still sitting on the street in front of that house and I never received the item I purchased. The manager stated that they had to contact the people that reside in that house to ask them to put a return label so it can be picked up which I don't consider appropriate and it's actually unacceptable! Completely disappointed with RTG service. I wasted a lot of time and effort with this company.

Rooms To Go does not offer a refund policy of any kindTo me this is theft of goods or service Spend approximately $1,for new entertainment center charge for delivery receive delivery a week later product was damaged and several places would was split and broken product was set up without proper leveling does not work properly has to exchange it would be at their convenience a week later I'm the customer it should be at my convenience when I asked for a refund they said they have no refund policy clearly stated on the back of the sales slip however salesmen rode up on handheld laptop and no cell slip was given to me I do not do business when there are no refunds all sales final to me is theft of service when they deliver broken junk after I made a new purchase customer service department extremely rude very belligerent flippant attitude clear to me that once my money is taken I am left in the cold

I bought furniture on 2/19/at Rooms to GoI pd for express delivery & a delivery was set up for 2/21/I was told that someone would have to be there from 7am-10pm to accept deliveryI made arrangements with my dad to be thereAt 6pm, no one had arrived yetShortly after 6:30pm, the delivery driver called me & stated he was at my residence but that I should have requested a box truck to make the delivery as he was in an 18-wheelerHe stated I would need to call & rescheduleAt that time, I was not home but my husband wasHe went to the road & talked to the driver & they agreed to attempt the delivery by backing down our drive-wayThe driver backed over our front yard so the damage had already been started My husband told him to continue backing since the wheels were already off the drive-way & causing the damage anywayOnce I got home that night, I was very upset at the way my front yard lookedI called the customer service deptthe next morning & was told the deliver

The mattress I bought currently has a body impression and is breaking down on me and I'm and it's causing me to have back problems and lose sleep with discomfort Product_Or_Service: King size mattress Order_Number: XXXXXXX Account_Number: XXXXXXX

My delivery was canceled and reschedule on the day of with no explanation I purchased a mattress and scheduled delivery a week outI was given a hour windowTwo hours in I was called to say they couldn't deliver today with no explanationI was told management just communicated it couldn't be todayI asked to speak with management, put on hold, and hung up onI had to call back and still have not reached anyoneThere was no customer service, explanation, or concern that I had already removed my current bedI am being passed for person to person with no assistanceI only wanted an answer

We purchased a sofa, chair and ottoman along with a dining room table and four chairs in November 2015. We also purchased a king bed mattress, box springs and frame in March of 2017. These items were purchased for our second home in Indian Harbour Beach, Florida which we use approximately five months a year. The sofa in the two years since purchase has the cushions broken down to the point that we are going to have to replace it. The total usage is less than twelve months with moderate weight people (140-170 lbs). We visited the store in Melbourne, Florida the weekend of January 20th, 2018 to inform them of the situation. We were told the the sofa only carries a one year warranty and further that it was a discontinued model. They were unwilling to consider a reselect or a discount on another sofa.We have spent in the two years with Rooms To Go $4,037.62. We do not believe this is acceptable customer service and will purchase our new sofa from another local furniture store. Going forward we will not make any future purchases from Rooms To Go or give a positive recommendation as to their quality and service after the sale.

A couch was purchased at rooms to go in July with fabric protection, now fabric is dirty and they don't cover it! A small couch sectional was purchased from rooms to go in JulyIt was shipped incorrectlyThe small sectional came without the chaise vase and I had a couch I couldn't use, and had to take two separate days off to receive the couchIt is now four months later and after paying extra for a fabric protectionThey now state that the stains on the couch are not covered? The couch is NEVER bare, in fact since purchasing it, it has a comforter or two constantly covering the couchThe couch now has stainsI have purchased upholstery cleaner (which after paying for fabric protection should not be required) and nothing takes the stain outSo I contacted rooms to go, had to request yet another day off work and now they say it is not covered ROOMS TO GO - PALMETTO EXPRESSWAY NW 167TH ST MIAMI, FL (XXX) XXX-XXXX Store #: [redacted] Order Date: 07/04/ Sales

I purchased a mattress that was on saleThe next day I received a call from Rooms To Go saying that there was a glitch in the system and the price was not rightThey will charge me much more than the sale price because of their mistake Terrible and very rude costumer service

Incorrect Order, damaged setup, delivery issues A queen bedroom set and mattresses were orderedThe sales rep ordered full mattress in errorThe slats are attached to a strap to ensure proper installation, however the strap was cut there slat was installed incorrectlyThe store was contacted and new slats are being sent The store was also contacted to have correct mattresses deliveredI was informed that delivery would be Friday, at which point the associate was informed that no one would be home due to work schedules until after I received a call this morning that the delivery had been scheduled for 7a-11a, despite my previous notification that no one would be availableThe number for the district manager was requested and I was provided XXX-XXX-XXXX which is only a call center, again more "pass the buck" activityI have dealt with the company for years and this is the first and the worst experience everThis problem meeds to be resolved and NOT at the customers inconv