Rooms To Go

We purchased the Forefield warranty and was told by the sales representative Allan S.that the product would be replaced if non repairable Problem date: 10/26/ Purchase date: 7/28/ Model numbers: XXXXXXXP XXXXXXXX XXXXXXXX Account number: XXXXXXX Sales representative: Allan S Payment amount: $ financed We purchased the Forefield warranty and was told by the sales representative Allan Sthat the product would be replaced if non repairableHe said that they apply a Scotch guard protection on the furniture that covers the stains and is warrantied if they do occurThe company came out one time and cleaned some spots on it leaving a large circled stainThe company did not follow up with a phone call after this service call like the associate stated that they would doThe second time that they came out they did not attempt to clean any spots but instead suggested that it would need a professional cleaningThe service center informed me that they would not cover c

Received damaged furniture weeks ago and still do not have replacement I bought matching electric recliners approximately months agoUpon delivery, one chair was not closing completelyI called rooms to go, I was told the soonest they could get someone out was in wksI was not happy but had no other alternativeFinally someone came out to "fix it"He was here minutes and said the chair was damaged in delivery because the frame was bentHe took pictures and someone would call meA week later, I still had not heard from anyone so I calledI was given an apt for wks later to have a new chair deliveredI was scheduled today between 1-5pmI wait at home during that timeAt 439pm, I get a call saying the driver was delayed in traffic but he was on his way and would be here shortlyI said that was fine7:15pm, nobody here yet, so I calledI was told "yeah, traffic was bad so they went to the job that was scheduled after you, but they are on there way now, do you s

My son was injured by the new furniture had to be rushed to the emergency room call rooms to times and they never responded I purchased A bunk bed for my son on 02/15/On 04/30/my son was trying to get his IpadMy bed was right next to himAs he was trying to get his I pad wanting to fall he hit his foot on the new bed and the huge splinter went into his big toe nail and he had to be rushed to be taken to the Emergency roomCalled rooms to go and trying to settle this with them the 1st Agent I spoke I emailed her the picture of my son's toe and the big splinter that went in his toe nail I called again and the agent who took my information stated that the 1st agent failed to sent the information to the right departmentI have called times and emailed twiceNo response from rooms to goMy son's emergency room bill was and $for prescriptionThe bed was about I paid using a credit card and the rest was approved of there credit cardMy son had to

I bought a wrong product that is affecting my healthAs per the store, I cant return or upgrade it I've recently bought a mattress @ Rooms to GoIt was delivered on 12/27/It was a bad choice and the mattress which pillow top is made by a poor quality memory foam is hurting my spine, where I have osteoporosisEvery time I want to turn I have to dig myself out of a valey formed by the mattress Today I called them to ask how could I return this mattress and upgrade for a better one They RUDELY informed me that I have to sleep on it for more days prior to return IN ORDER TO GET USED TO ITI can not sleep one more night on this thing and I'm going to sleep on the floor tonightWhen I asked to speak with a manager to explain my problem I was informed that the manager was busyWhen I say that I have the right of buyers regret the lady said NO, YOU HAVE NOT THAT RIGHTThis is not the first time I have a problem with this storeThe first time I have to cancel a purchase

Company was supposed to exchange a damaged living room set for a new one but at delivery refused to do the exchange and acted unprofessionally In March we purchased several rooms of furniture including a piece living room set, reclining sofa, reclining love seat and rocker/ recliner chair, as well as warranties for each room In August the right side recliner on the couch began sagging toward the centerI called customer service and was told it was still under manufacturer warranty and they would send out a person to repair itIn September a workman came out to inspect it and declared it unrepairable as a main board inside was brokenHe said someone would call about exchanging itNo one called so in October I again called customer serviceWe were told that we were approved for replacement and we could go pick out a comparable set because they no longer carried the exact setIn the time since we first contacted customer service the right side of the love seat had also s

Call Rooms to go couldn't have the tech fix my dining table Problem Date: October 4, Purchased: August 10, but was deleveried in September or October Sales Managers at Corp: Ashley Paid: VISA Purchased Item: Dining Table item: XXX places: Rooms To Go Willowbrook Purchased a dining table, called customer service to have someone to fix my dining table, they sent a tech, tech couldn't fix it, tried fixing it then decided to separate the dining table apart, then asked me if I had handbook, and I said no I didn't have nothingHe told me he was going to get his camera, and he took picture of the itemSo I asked him if I should call customer service to send me a new tableHe said yes because I cant fix itSo I called customer service and the young lady told me I voided my warranty because I movedBut I have given them before I moved in and never once they mention about warranty voidedthen they said I had no warranty but they still sent a technician to c

My property was damaged during delivery Order#XXXXXXXX delivery drivers sunk truck in my ditch put and left debris that they tried to use to get unstuck in the ditch and cut the line to my electric dog fence They left debris in ditch I have tried since 6/18/to get matter resolved and debris cleaned up No one from company will do anything I have emailed pictures and have called everyday customer service is opened and I keep getting the run around

RTG is NOT warranting the full 10yrs of my manufacturers 10yr mattress warranty Previously bought a mattress at RTG in ($3,000-$4,000) that had to be returned due to manufacturer defect As a result I received a new mattress July (Different mattress, different manufacturer)In July I called in with issues with my new mattressIt already had a 3/4"- 1" sag and is unbearable to sleep on and causing major back issues for myself and my spouse I called RTG and they said that they WOULD NOT uphold the manufacturers 10yr warranty for my new mattressThey said my warranty expired in with my original manufacturer defected mattress bought in With that, I am only receiving 3yrs of my mattress manufacturers 10yr warrantyMy new mattress has a 10yr warranty and it is unethical that RTG not standing by the manufacturers warranty and trying to force us to buy a new mattress when we currently have yrs of warranty left

Defective mattress Purchased in 2012, mattress w/yr warranty Currently the mattress has hills and valleys - extremely difficult for people to sleep comfortablyRTG says it's not defective and will not honor the warranty A static measurement shows a inch drop on both sides (valley) The depth is much greater with the weight of a person

I called for a deal, they agreed to adjust the price and called me to go online and make the purchaseAfter hours on phone charged full price Support team called me saying that I can order the product at reduced price, but I will have to place the order at regular price and call in the internet sales support teamThey wasted all my time, called me and gave misleading informationAfter the order they tried to charge me full price and did not inform me about this until I called This was completely unprofessional and unaware of what deals, retractions are going onApparently the deal was in error and they retracted it couple of days back but instead of letting me know that they wasted my time and asked me to order, once I did they tried to charge full amount instead of deal amount without letting me know Looks like a bait and switch to me Really frustrated with this experience, will never go back to this store or website again

I purchased a set of junk bedsUpon delivery the steps were broken and the storage drawers did not fit properly in the trackA new set of steps were delivered; however the damaged steps were not removed and remain sitting in my bedroom The steps have been sitting in my bedroom for more than a monthI received a bag of screws via US Mail which I assume will be used to repair the storage drawers I have contacted customer service several times to resolve these issues with no success Product_Or_Service: Bunk beds

Sales Rep told me I was approved for a promotion when I wasn't and he also lied about my delivery date, I received furniture on different dates I visited the store and saw they had a promotion for months 0% interestA gentleman offered to help I then showed him a picture of the sofa and love seat I was looking forWe found the items I was looking for and he ran my applicationHe told me I was approved for a total of $through Synchrony bank (only financed around $1200) and that my payments would be for around $a monthI then gave a down payment with my credit card for $He told me that my furniture would be arriving the same date which they didn'tAfter waiting for my sofa to come in a week after I received my love seat, I get a call from one of my references on the application telling me a bank called Tidewater was looking for me (apparently sales rep didn't input my cell number correctly) I call tidewater back and they tell me the love seat is financed through the

They failed to send the appropriate and complete invoices for our purchase of our sectional and now broken pieces are not covered We purchased a sectional set, with free recliner from this store The two end electric recliners were on back order so they arrived later, but were included in the original purchase and as part of the couch We purchased the service plan to cover any issues, ESPECIALLY since we had the electric recliners Now both recliners have stopped working (less than a year and a half after the purchase) and they are not covered by the plan apparently because Rooms To Go did not include them on the invoice they sent to the warranty company So I have two recliners, one of which is stuck in the up position, that do not work already and nothing is being done about it and I am being told they will not do anything I would obviously not insure only the middle of my couch, so this make absolutely no sense I was told my sectional was covered and now the key parts a

SAN ANGELO BROWN 5 PC SECTIONAL is defective and poorly made, repeated issues, and Rooms To Go is refusing to come and get it, at my request. I purchased the SAN ANGELO BROWN 5 PC SECTIONAL in March and it was delivered on April 7th. Immediately there was a problem. This sectional is modular and the right recliner would not fit correctly (could see daylight between the pieces) and the back of the recliner was tilted. Rooms To Go ended up coming out 3 times after the original delivery in an attempt to correct this recliner, and on the second try the Driver was rude and disrespectful. After the third try the recliner was accurate. On June 11th, one of the recliner levers broke inside the arm of the recliner. Today (June 13th) I called Customer Service and got no satisfaction. They want to send out a Tech to look at the piece before they determine what they will do. I stated repeatedly that I do not want this inferior product, it is too expensive to continue having issues. It is obvious

Best Buy card is still inactive weeks after delivery I paid cash for a furniture, included was a $BestBuy card, I was told it would be active days after the furniture was deliveredIt has been over weeks, I have called numerous times to get the card activated Each time I call I get a different answerI still can not use the card

RTG changed my delivery time for the day and is now saying they cannot deliver for another days I placed my order online as I had been to the store the week before and it was an hour awayMy scheduled delivery day was 12/between 1-At 2:I get a call from RTG saying the driver was running behind and my new time would be after I left at 3:to pick up my kids from school since the new time was not until after At 4:I missed a call saying they were at my house and would only wait for minutesI called RTG and told them I was minutes awayThey said if the driver left they would call him and he would returnWhen I got home he was gone so I calledTThey then said he was unable to return because he was already in the next townNo way if he waited the minutes they said would he have made it to the next townI called back muitlple times to get a supervisor to have him to turn aroundI finally get a supervisor and they said he cannot come back but they can

I purchased a bonded leather sofa from this storeThe entire sofa is now peeling I have never had this type of sofa and have taken immaculate care of it I cant believe stores are selling this to consumersIt was not a $4K sofa but I did not expect the entire sofa to peel

Sofa was damaged and dirty on both deliveries First the sofa was delivered weeks lateThe first sofa was damagedTook them weeks to send another sofaThe second sofa was not new, did not have all the parts and very dirty

Ordered bed was defective and customer service manager told me a delivery date and it was not deliveredThen told delivery was days out We ordered a bed for my son and it was scheduled to be delivered on 12/10/Driver arrived hours late at 10PM and when assembling the bed discovered it was defectiveI was told to call customer service the next day to resolve the issueCustomer service told me that they would schedule delivery of new bed the next dayLate that afternoon they called and said that they could get it on the truck for the next day and Monday was the earliestI waited all day Monday for the delivery and when I called customer service I was told that it was never scheduled I was told that I would be called back the next day with a resolutionThey called me back and told me that earliest delivery was days awayWe had sold my sons bed and he was sleeping on the floor and none of the customer service reps seemed to be concerned about that I was told that i

On 7/5/17, I placed an online Internet order via Order #XXXXXXXXI for a Sofia Vergara Paris Silver Pc Dining Room (SKU: XXXXXXXP) with an extra side chair (online promotion) On 10/19/at 4:p.m., I called Rooms to Go's customer service line to report the weak table polish or sealant due to recurrent scratches on top of the table surface The male represents asked me to email pictures to [redacted] @roomstogo.com, and so I did the same day at 8:p.m Since I did not receive a reply from the agent, I call RTG back on 10/20/at 2:p.mand a female rep checked the notes yet confirming receipt of my tablet pics I received a call from RGS rep on 10/20/at 3:p.madvising me that a technician will come out to my home to inspect the damaged area of my table The first appoint was scheduled on my surgery date but rescheduled for 11/8/between 10:a.m- 2:p.m The technician arrived at my home around 11:a.mto inspect my table; he captured pics and said that s