Rooms To Go

I purchase a Sofia Vergara set beautifulProduct molded on I dresser and a night standBed platform built poorly
So the first year I had the set I found mold on my night standI was shocked I just cleand it up.Just recently I found mold under my dresserNow I bought a bed set from you years ago and had that one in the same bedroom I'm in now for of those years and never got moldNot only have I had to bleach clean these items the bed frame post have brokenI should have looked under the bed before I bought this set I would have notice how it was built and I would have not bought itI am flabbergasted that this very expensis product is poorly madeIt has taken me a while to email you because I don't like to complain but I lay on this bed with disapointment hoping that the bed dont fall thru the frameAND wondering when I will have to scrub mold off my dressers againI can't mop around my dresser or night stand without having to put a floor fan to dry them because I'm a

When offered warrant, we were informed it would cover everythingEven given ways to damage the furnitureNo one will return my phone call
My husband and I bought a living room set (approximately two years ago)A week after purchasing, we received a phone call regarding the extended warrantyI was skeptical of the warranty, however, the lady reassured me that everything and anything would be coveredEven stated, in detail, what my children could do to the furnitureShe said that if unable to be fixed, the furniture would be replaced with existing and/or new furniture
I have called twice regarding my furnitureThe first time, the tech could not duplicate the problem - therefore nothing resolvedThe second time, the tech notated the problem, took pictures and said it was covered by the warrantySince he could not replace in my homeHe mentioned someone would contact me within a week for pick up and repairA week had passed, no callI call and speak to someone regarding

Defective Furniture more than times! And bad delivery service!
I purchase furniture from Rooms To Go on 2-25-
I bought two bedroom suits both 7-piece in a total of lamps which I will be describe belowThe first bedroom suit is called Platinum!sku noXXXXXXXp Dresser one sku no.XXXXXXXX mirror Sku no.XXXXXXXX X.Qn uph pnl HDBD sku no.XXXXXXXX X.QN FtBD W/Slats sku no.XXXXXXXX XNightstand sku no.XXXXXXXX now discussing the second bedroom suit
1.sku no.XXXXXXXp dresser #sku no.XXXXXXXX mirror#sku no.XXXXXXXX #QN headboard sku noXXXXXXXXX #QN storage FTBD w SLats sku no.XXXXXXXX
Q/K FTBD Drawers sku no.XXXXXXXX XQ/K stg rail DRwrs sku no.XXXXXXXX XNightstands sku no.XXXXXXXX Lamps tall vase lamp Amber/Glass sku no.XXXXXXXX XSwirl glass table lamp sku no.XXXXXXXX X Queen Bunkie XXXXXXXX date purchase X-Date delivered X-X-XXXX when our furniture arrived bed was installed wrong and pieces falling off after they left also note the furniture in

My husband and I purchased a bedroom set and set of living room tables on March 5th from the Rooms to Go store in Kissimmee, FloridaWe were told the tables and the mirror for our bedroom set were on backorder and they could only schedule deliveriesTherefore the bedroom set was delivered on March 19th and the Mirror was scheduled for delivery on May 31stThe tables were supposed to be scheduled for pick up in Lakeland (40minutes each way from my home) for March 28thWhen I called on March 28th, yes, I had to call to verify before heading out there that the tables were there as this was a long driveWhen I called, I found out that one of the tables was on backorder until late AprilI then stated I would call right back as I wanted to let my husband knowWhen I called back minutes later I was told that now two of the tables were on backorder until May 18thThis was very upsetting as no one called to inform meI was told by customer service the store should have informed me, but of course when I called the store they said the warehouse should have calledCustomer service told me that the store may be able to apply free shipping as apparently the original sales agent in Kissimmee, Royan, forgot to lock in the March 28th pick up date for the tablesWhen I spoke to several people and after several phone calls, the store manager, Jason, stated he could not do free shipping and that the tables would not be ready until middle of MayHe stated I could come in and sign and pay for shipping and possibly get the $back store credit and he verified that it seemed as though the original agent never locked in the pick up dateI also saw that if the tables were ordered online I could get them next week, however when I told the Kissimmee store this they stated that once I paid online I would see the tables were backordered! That is robbery and insanity that you have to pay for furniture thinking it is available only to find out after the fact you won't get it for weeks or in my case months!

I want my money back for a defective mattress since I have attempted to work with the company to replace it, but have been unsuccessful
I bought several things from Rooms to Go less than a year agoWithin months, the mattress (a Sealy) started to cave in the centerI dealt with it for a few months, thinking that it might just be me, but after months of backaches, migraines, and sciatica, I called customer serviceThey sent out someone to evaluate the mattressIt had fallen inches in the center without any external pressureI cannot begin to imagine the depth with pressureIn any case, the woman who called me told me the replacement had been approved and I should go to the nearest Rooms to Go, pick out a replacement and the salesperson would help me order it and arrange for deliveryI drove minutes to the nearest storeThe mattresses there were quite horrid in the price range I was afforded, so I chose to spend an additional $on a much better mattressI ordered, w

We had two orders both delivered damaged, took weeks to even get the second delivery and it was damaged and took another weeks to get replaced
Paid by store credit card, order #XXXXXXXX, $2833.31, *** *** purchased on 9/03/
The delivery was scheduled a week from the purchased date The furniture was not delivered because the driver lied and said we were not home In face, my father was waiting with the front door open I tried to get them to come back but they would not send them I called the store and the manager was very unsympathetic to my complaint and when I said I would just want a refund he said ok, unwilling to assist me in getting the furniture my father called the regional manager and all he could do was make sure the furniture got to us but that took another two weeks Once it did come the driver arrived at at night and tore up my gravel driveway, and became hostile with me saying they could not make it to the main driveway
once inside myself

They claim to sell leather furniture and it's anything but thatAfter some research I see we're not the only ones that got scammed
A few years back we purchased full rooms of furniture at Rooms to Go, leaving a small fortune behindWe purchased a "leather " sofa for the living roomIt's in a room without Tv and we don't use it that oftenThe past year and change we noticed the "leather" cracking and peeling all overI thought it was just us but as I researched the internet I found dozens of complaints from dozens of folks who purchased the same set and have the very same issueIn all our cases (that I read) no accommodations or acknowledgement of the blended or bonded leather sofa have been MeadeWe all purchased what was labeled as LEATHER not ***

We ordered a couch and recliner, the recliner has broken times now
The first time the recliner broke was around mid August we ordered the new part and when they shipped it, it ended up being the wrong partWe had a technician order another part which then took another two months to get itAfter it was installed the part broke again and they replaced the whole couchAbout another week later, mid November, the part broke again and we had another technician out he order another part two months later we called to check on the status and it shows that they never ordered the partNow we are waiting for he part that they supposedly ordered againTerrible customer service and they never seem to careThe products are terribly madeWe will never buy from them again

Loveseat not delivered, sofa damaged 2nd purchase, 2nd time delivery botched
Purchased sofa,chair, love seat 11/deliv 12/at Murfreesboro store order #XXXXXXXX

days no delivery as scheduledNo follow upCall customer care and store 1/and 1/I was told they were unable to contact the manager
Order #XXXXXXX delivery scheduled 1/all dayReceived confirmation call 1/in the evening; I confirmedI waited all day 1/received a call at 8pm stating there was an emergency with the driver and delivery had been pushed to next day from 9am to 1pmI called the store asked for the managerSpoke to Ross offered refund for delivery but he stated he would follow up at 8am 1/ 1/Ross did not call till noon and stated they were working on the issue and I should hear from delivery in 15-minutesAt 1:I called customer care and they were unable to give me any details when my order would be delivered

When I purchase the living room suite I was told I would not be charge interest until 2020, But I paid for what I bought and they have went up monthly
I purchase a desk on 9/7/2017, And ask would this change my contract because I charge it on their credit card with Synchrony BankI was told it might so the next day I went in the RTG arlington 9/8/And paid the balance$ in which I had purchase so nothing would change, now I am being told to stop interest speaking to the bankI have to pay monthly, I think he said $ Octpayment to stop interest payment, but my payment has been$ a month when I purchase with contract interest free until

Purchased a sofa sectional that has been exchanged times because it is very itchyCustomer service is refusing to approve a refund
I purchased a sectional and a dining table in July of The sofa was delivered but it was very dusty and dirtyI wiped it clean but they were still very itchy so I called customer service and they scheduled an exchangeOne week later they were exchanged but they were still itchyMy husband and I vacuumed the sofa and cleaned but they were still itchyMy son has been diagnosed with a severe allergy to dust and mold and he cannot be anywhere near the sofaAs soon as you sit on them or even lean on them you begin to itch, everyone feels the same thingI called customer service again and they approved an exchange for a different type of sofaWe went to the store to try to exchange it but the ones we thought about were $less and they said that they cannot give us a refund for the differenceWe spoke to the store manager and she said that she

I have been shopping at Rooms To Go for the past years since the purchase of our new houseThis employee has really surpass all expectations when it comes to customer service, respect, politeness, patience, and caring qualities This experience has been hands down the best when it comes to providing quality customer serviceShe has been consist with each and every visit no matter how many hours we stayed in the store trying to make our new home feel perfectMy family has walked out extremely happy after each visitShe would offer us ideas to help complete our rooms, however that means more money was spent during that visitI am a medical provider so I am always pressed for time,but I felt it should be priority after long years of great service to recognize this employeeOften time good service goes unrecognized to all the bad service that individuals receiveI wanted to recognize Ladwaun GSas well as this store location on an outstanding job of providing good business to the public
Thanks again,
*** ***
***

Unreliable information provided, changes on amount due one payment to another and changes to delivery plan without customer knowledge NO FURNITURE
Purchased a living room set Jan 14, Set payment options as a delayed purchase Pay amount and left a balance of $1, Feb 6, went to store to pay the remaining balance and balance due has change to 1, One hundred dollars more The store manager couldn't provide a specific answer besides the computer made the changes I am concerned with the confidentiality and integrity of my data at Rooms to Go If the computer can make those alterations to data, I wonder what else it can be done to the data without the customer knowledge or consentAfter and hour getting the runaround I was able to get the price back to where it was a couple of weeks before Made the remaining balance due payment and was told that furniture was going to be ready to pick in the San Antonio Area on Feb 7, On Feb 8th, I called custome

I purchased a Lift Recliner from Rooms To Go on 02/09/ I got the recliner on 02/16/and I discovered it was damaged!
The Lift Chair, SKU No.XXXXXXXXX was purchased
on 02/09/After the chair was deliverd I discovered it was to small for me and I went back to Rooms To Go to purchase another chair because my husband decided he would take the chair they deliveredThat afternoon after I got home my discovered the chair was damaged and I called Room To Go customer serviceThey assured me someone would call me back the next week After waiting for a few days and no one calling me back I call them back and they referred me to Norma Swho handles Lift ChairsShe asked me how to resolve this issue I explain to her I would like a replacement chair as soon as possibly because I also purchased another larger chair, SKU NoXXXXXXXXOn 02/22/Norma called and said someone from the store would come and box up the damaged chairI have not heard anything else from her! I h

Fraudulent paperwork, no customer service, delivery issues, No one to contact to help work out the problemPolice Report filed!
I bought a bed with Rooms to Go partnered with Acceptance NowI just wanted to pay it off in a couple months, so they put me on the day programThe bed was a total of about $(Although no paperwork they produced never said the price of the bed)In fact, no paperwork that they gave me stated anything corresponding to what I had agreed upon in houseWhen it was delivered, it was missing pieces, and was not safe for my child to sleep onThey did try to convince me it was safe by telling me they asked around in the office and somebody said it would be ok for my child to sleep on for nowWhen I asked them for weight limits and specs because they had no idea how big my child was, they quickly changed their minds on that
After having to take the day off work to wait for them to deliver, I was not willing to take another day for them to bring wha

Was sold something that was suppose to work with the bed frame And now we have to spend more money when we didn't make the error to begin with!
Went to Rooms To Go on May 30th to purchase a new bedroom set and new mattress set Original # XXXXXXX We picked out a king size sleigh bed and temper pedic mattress and pinnacle base with massage Never got told the base wouldn't work with this bedroom bed frame And it didn't say on the fine print of the Whitmoore Sleigh that it wouldn't work either Was told everything will fit and should have no issues Well we have had nothing but issues and still haven't gotten the problem resolved We spent $dollars and when you spend that kind of money things should be taken care of Nope nothing has been taken care of Leg extensions didn't help the matter Now we get told that we will have to exchange out the bases en order to make it work Well now we get told that we have to spend more money when we didn't make the error to

I'm on my fourth mattress that I have picked out due to mattress defectsI have asked for a refund and I'm told that they will not refund
I'm on my fourth mattress from Rooms To GoAll of them have had defects in themI called and they are sending out someone next week to look at this mattress and the I will have to choose another oneI asked for a refund due to all the problems that I'm having with their mattresses and I was told that they don't give refundsThe only time you will receive a refund is within hours of when you ordered the merchandiseThey don't deliver within hoursThen you will have to choose another mattress that is the same price or higherI don't want to give them anymore moneyI was told last night that it is up to the manager of the store to ok the refund and then they tell me that customer services is the one to give the refundsI don't want to pick mattress number with themI'm hoping you can please help resolve this issueAnd I strongly r

My husband and I bought a dining room set from Rooms to GoAfter it was delivered I found the table was damaged and requested a replacementSince then two tables have been delivered and we had to refuse delivery of both because they were damagedNext week, weeks after the purchase, the third replacement table will be deliveredStaff has been very nice to deal with but the company is not delivering the goods

I ordered a bedIt came while I was out of stateIt arrived damaged and smelled of mold and mildewIt had not sat outside once deliveredThe box appeared to have been repackagedWhen opened, parts were missing and screws were stripped for the headboardI asked for a refundI provided picturesI was told to dispose of the 70+ pound packageI am unable to as have imminent hip replacement surgery in daysI asked for a refund again and was told my customer service they would check with the vendorRather than tell me the disposition, I was reshipped another bed frameI said I did not want one, I requested a refundThe new one arrived damaged and now I have to pay someone to pick up and trash these, or risk severe physical injury as I can't lift anything over pounds for another month or moreCustomer service refused my request and tried to shove another faulty package at me rather than returnI am extremely upset, and have zero trust in ever doing business with this compan