Rooms To Go

I returned furniture and the money did not go back on my credit card
5/1/purchased a living room set which the soft was returned and the credit was never applied back to my card
I contacted customer care and the first person I spoke with say that there was supposed to be a credit of $and she noted my account, when I was transferred to the person who could return the money he said it was credited back but after arguing with him; he refused even though the return invoice# XXXXXXXXRT says the amount was supposed to be returned to my card

I ordered $worth of furniture split in ordersThey were supposed to deliver one of the orders todayA courtesy call was requested upon delivery, due to the furniture was to be delivered to another addressThey show up to the house at am without notificationI called minutes after, they said they had to wait until the dispatch supervisor respond to the emailhours passed and nobody could tell me much about my orderFinally, someone said the furniture had to be returned back to the warehouse and I had to reschedule to receive itThat's just to beat the customer out of another $delivery feeThis company will be the next to go out of business because their customer service sucksNeedless to say, the furniture was supposed to be my grandson's 1st birthday present in which I did not have to offer to himTheir entire online website says their priority is the customerIts bogus
Product_Or_Service: Delivery

Purchased couch 5/2/16-$(without tax)-leather discloured and mechanism broken on one of the two power seats.Couch is droopy on one side
One of the two power seats makes a terrible sound when opening or closing and jumps which you feel on the rest of the couch The mechanism tore a hole in the back leather of the couch and also cracked a hole in the wallThe leather on various parts of the couch is worn and faded, especially the upper pillow of the seat that is broken A view of the couch from the front shows a marked decline of the broken power seat and does not keep a straight line when the couch is closed and you can see that it is droopy on one side
A specialist from RoomsToGo visited and reported back that the customer damaged the couchHow can a and ayear old break a mechanism on a couchNo children in house at any time RoomsToGo refused to correct or fix the situation

We recently purchased living room furniture at The Dunn NC locationWe were so pleased with our sales person and the process of the purchase We opted to have a Saturday delivery since we both work full time and that was going to be week period which we were ok with
When the delivery date got close we go two calls stating that the delivery was scheduled and we would get a call the day before with a time frame of that delivery and the day before we got a call saying it would be delivered on the next day between and am We got up early that Saturday to be ready for our delivery, we got a call about 10:from the Florida location asking if the driver had arrivedI told them no and they were going to reach out to him and call me backAfter hours and no call or delivery I called the number back and was told the driver had gotten a truck that was loaded backwards as we were to be the first delivery we now were going to be the last oneThey said it would be between 2-pm at this pointWe did not get our delivery until 7;after another call to them when we had not seen the driver at as they said and at that call we were told the driver would call us hour out so we could be sure we were home as we had gone to run errands after we were told it would be 2-timeHe called when he was in front of our homeglad we were home because we did not have enough notice to get there if we were notTHEN when they started unloading they had the wrong love seat!!!! They said they also had our sofa at the back of the truck(we were loaded last!!!) The box they though was the sofa was another love seat but at least it was the right oneAfter they got it inside and set up my husband ask when we would get the other piece and we were told to call the storeThis is about 8:and the store closes at My husband called to speak to the manager and wee were told they would see if he was availableAfter he finally got to the phone he stated he was not sure when we could get our other piece but he would check with delivery and call us backMy Husband ask would he call him back before they closed and he was told yes they were really quick We never got a call until after on the next dayThe manager that called back ask what he could do to make it right and we explained that their delivery process is AWFUL and we ask for them to come pick up the piece we did have and cancel the orderThat was over a week ago and we set up an appointment for this past Saturday but we had a death and had to call to change that They stated the driver could pick it up on Monday and would be call me hour before arrivingAfter I did not see them at pm my husband called and was told they wee coming but it would be between 2-We never saw the driver until 10- PM
I suggest if you purchase from them you do not get deliveryA company this size should have a better system for delivery and to be lied to by a manager is UNACCEPTABLEThey will not get any of my money

Bedroom Furniture delivered with incorrect and broken pieces and not resolved within weeks from purchaseAssociates lying and rude
Purchase Date: 4/2/
Delivery Date: 4/23/
Product: Daventry King Bedroom Set with nightstands and dresser with mirror
Paid with American Express for $
Initial delivery sent incorrect bed head board (two left side pieces instead of left and right) rendering bed unusable, broken nightstand, and broken dresserDelivery men marked up multiple walls, ripping hallway lamp and picture out of wallLied to us about placing order to resolve incorrect and broken parts, which we found out there was no order for when my wife called customer serviceLeft our bed room with unassembled pieces laying everywhere
Customer service mocked my wife when she became upset that they could not come out until weeks later due to the only other available date not working for us
Incorrect parts (found to be incorrect through visual inspection) were

stop by the store to get our bedroom set, we require an specific type of feature in the bed we did not get what we request by the sales rep
My fiancé and I stop by room to go on Sunday DEC we talked with Robert Vthe sales associate, we required an specific type of feature on the bed like message, up and down system with and an specific type of remote controlfor him everything that will request there was not a problem we will get itwe proceed to payOn DEC we received the base and was not even closed to what we request on the beginning no message, the remote completely out of what we expect even we have pic of what we requestMy fiancé called the agent at that time he was on vacation out of country and he mentioned that it's nothing he can do that we need to contact the customer service line or contact the storeWhich we did, and we talked with the store manager Jason ( very sarcastic and no professional) we exposed all the situation and at that time he only said tha

Delivery nightmare
We scheduled an appointment to have a large sectional sofa delivered to our home during a hour window My wife had two weeks notice and changed her work schedule around to be present We didn't receive any updates about a late delivery or apology about the delay Once the window of delivery passed, we called Rooms to Go They could not give us any updates other than, "they're on their way." We had to press for more information and they mentioned another time window The delivery did not arrive within this window, either The customer service over the phone was very unprofessional and unhelpful The movers were very kind and worked diligently However, they failed to remove the legs of the furniture Because of this, they were unable to make the corner around the stairwell to the second floor and caused several deep, long (two feet) indentations/scratches to the walls, ceiling, and cornersEventually, they removed the legs and were successful in bringi

Rooms to Go would not reimburse me delivery charges despite the fact that I did not receive what I had ordered
I had ordered a chair and ottomanThey knowingly place a piece of furniture missing a leg in my house and said they'd follwithin the hourNo one didWhen I called Rooms to Go they said they would replace the broken furniture but I'd need to call them again to have it picked up, or I could return it myself if I "wanted" toThey offered $store credit but said it was impossible to reimburse me the $delivery chargeThey offered me half that, saying they'd delivered what I requested, as least as far as the chair went

We have gotten damaged furniture twice in a rowThe customer service is awful, and they refuse to make appropriate amends for our inconvenience
The original order date for our furniture was February 25,The order number was #XXXXXXXXOur delivery date was March 14,We ordered a living room suit consisting of a reclining sofa, love seat, cocktail table, end tables, and lampsThe reclining sofa was broken with a gap between the left side of the sofa cushion and the middleWe ordered a replacement and it was delivered on April 4,When the replacement was delivered, there was a tear on the entire bottom;therefore, we refused and kept the sofa with the gapWe called customer service again and talked to ThomasHe was friendly, but we ended up needing to talk to a supervisor, ChadChad offered us $for a refund and a new sofa replacementWe felt like this was not enough for our inconvenience of having to wait a month and a half for a decent looking sofaHe to

Was advised that after less than months of use, the left side of my console loveseat was leaning due to "wear and tear"
We purchased a reclining sofa and console loveseat and it was delivered on 9/2/I called on 1/21/17, less than months from receiving it, because there was an issue with one side of the loveseatA tech came out to look then I received a call from customer service advising that this was wear and tear and was not covered under warrantywear and tear after months of a sized man sitting in the chair for maybe to hours a day??? If this is wear and tear, Rooms to Go must sell some very shoddy furniture! I would certainly advise anyone looking to go somewhere else and pay a little more for some well made furniture that will not fall apart after months of use

We ordered bedroom setsWe called to cancel before delivery and they want to charge us a restocking fee
On 7/26/we called Rooms To Go to cancel our orderWe were told we can cancel, but will be charged a restocking fee of $
We want our full deposit returned to us in the amount of $
Our order numbers are Order Number: XXXXXXXI & XXXXXXXI
Deliveries scheduled for 7/27/and 08/22/
If delivery has not been made, we should not be charged a restocking feeWe called twice and asked to speak with a manager or supervisor and were told the first time, " Manager is busy" and the 2nd time, " His answer will not be different from mine"Trey said he will have someone call us

Mattress defective/doesn't cool
Order number XXXXXXX
Purchased bed and mattressThe salesperson was JayTold us mattress would have cooling gel but it doesn't coolI was adamant that I needed a bed that would have excellent cooling for my year old daughterThe salesperson promised me that the mattress had superior cooling gelAfter delivery and after the mattress being slept on for a while we realized the mattress was not cooling at allWe called customer service and the rep told us that she couldn't find any information on our mattress having any cooling at allI was promised a 30% discount to reselect a new mattress for the inconvenienceWhen I went back to the store and spoke with the salesperson Jay and his supervisor Jason; they said that the customer service person was wrong and that the mattress does have cooling and they couldn't give me a 30% discount on the reselectionI called customer service again while at the store and spoke with a supervisor named Jennif

Wrong Mattress
Simmons

Lack of customer service to purchase product
I have visited this location twice in one week attempting to purchase a leather sectional that has been sitting on the show room floorEach time that I have entered into the store, I was not greeted and I could not get assistance from a sales repToday I returned to find the sectional still available and I was going to attempt to purchase it with my rooms to go account I just openedAgain not help and when I asked a sales rep for help, she refused and tried to push me off on another rep because she was "keying in a sale"I called the manager to discuss this issue and was left on hold for a whileHe then came to the line and let me know that he was helping a customer with a sale but he stopped what he was doing to see what I wanted because I threaten to call corporate office? My problem is with the clearance center delivery is only within miles from the storeBecause this is the only clearance center is within range of my home, I

I scheduled a delivery of a Sofa from Rooms to Go for 4/7/I requested a 1hr courtesy call because the time frame that was given to me days before my delivery was 10-2pmI had to work and I could be at home in less than a hour, so this system works well for meI did not get a courtesy call, I got a call saying that my delivery was outside my house I was told to go home and call customer service then they would deliver my couch again I went home at 11am and called the customer service numberNo one would tell me when they would deliver my couch so after several hours I went back to work At 4:15pm a supervisor called me and asked me if I had my deliveryHe said they would call and tell me when they would be deliver itAt 4:38, a man called and said he would deliver my couch in 10minSince I was almost home from work, I asked for 20minHe hung up on meAnyway, I was home in 20minutes and no one ever called back or delivered my couch
Product_Or_Service: Leather couch

Harassing phone calls
I have a line of credit with Rooms to Go which is due on the first of each monthDue to my busy work schedule I am unable to make into the store to make the payments nor do thy provide me with a mailing in methodI either have to make the payment over the phone or go into the storeHowever, representative start calling me on the first of each month several times a day without giving me the opportunity to come into the store to make the paymentI have tried making the payment over the phone and my debit card information was compromisedIf I'm not able to make into the store, they began calling the references I submitted to them as well as my employer
I am well aware of the contractual obligation I signed with them and I have not missed a payment since I started my agreementAlso, I know that by law you have to extend a grace period before you are delinquentThe phone calls are very annoying and overbearingI do not have a problem with making the paym

Purchased mattress January Salesman lied about a couple of issues Salesman sold me a Firm mattress when he told me it was a Plush mattress
January 5th, 2016, I purchased a Beautyrest Recharge Mattress with box springsMy salesman, Ricardo Gtold me repeatedly it was a Plush mattress I called customer service and they told me it was a firm mattress I was told by the salesman again after talking to customer service it was a plush mattress and it would take getting use to and would take some time to break in I have always purchased Pillow top mattresses in the past but the salesman said I would love the mattress and I would feel refreshed waking up every morningI did lay on the mattress in the showroom and it felt fine but it takes sleeping on the mattress nightly to really feel how uncomfortable/comfortable it isMy back and shoulders ache terribly when I wake up in the morningI blamed it on old age until I slept on a different mattress for a week (last week)and wh

Major delivery issues
Our experience was not a good oneOur salesperson was fine but when it came to the delivery process, it was a nightmareOur delivery was cancelled due to the hurricane, which we understood, however when the redelivery was scheduled , we were not a priorityThe delivery day was as promised and the time also, but the delivery "men" would not deliver our sectionalWe live on a second floor with an elevator and a staircase They refused to bring it up the stairs because the stairs were at an angle and the set would have to go over the railings to go around the cornerEven with assistance they refused, saying the rod iron railings and concrete building could be damagedWhen customer service was called, we were not apologized to and they frankly did not care and told us to come in and pick out something else!
We called our salesperson who was no help at all and store management was not availableWhen the manager did call us back she offered to take $off

While the initial purchase experience was a positive one, unfortunately the wrong chair was deliveredI did not realize it until my husband got home several days laterIt was not the chair he picked outI contacted customer service, who transferred me to a 'supervisor' who then told me I had to contact the store where the purchase was madeI called the store, explained what happened was told I needed to describe and or send a picture of the chairShe then said I received the correct chair according to their invoice(mind you I just went through all this with customer service twice already)I explained that the saleslady must have written down the wrong item number then, because this was not the chair we selectedThis lady then said well, you will have to take this up with the sales personShe then put the salesperson on the phone who then informed me she sold me the correct chairNow while I was not yelling, I will admit I did start speaking in a higher and frustrated tone at that point attempting to explain to her that she was now the 4th person I had to tell my concern to with no productive resultsAll I wanted to do at that time was to exchange for the actual item selected at the storeAt which time I was told she refused to help me, and could not even if she wanted toI needed to speak to the store managerWho was not in and here I am almost a month later and he has never returned my callI have since sold the chair for half of what I paid, and let me tell you, I have let everyone I know in Destin, FL how terrible my experience with this store has beenSad for them as I own several properties that I have been purchasing furniture for and had several things picked out from their storeI have gone elsewhereAnd have better warranty on the products selectedI see this particular store is not accredited by the Revdex.comhowever it reflects on the reputationBased on the percentage of negative reviews for this business model, may I suggest management and staff training? I have over years of retail management experience, and I must say this would have been unacceptable

Denied claim for extended warranty
I made a claims for extended warranty damage caused by a pet and was advised it was not coveredEven though I was advised at sale of the warranty that all damage covered by children, animals, and damage and caused by wear and tear would be coveredI have a liquid stain on the table and they refuse to move on the stain until I advise what liquid was on itI was also advised that damage to my couches would be covered and was informed only stains were coveredThis is not what I was sold and why would anyone pay this cost if it would never be able to be used?
I was lied to and they are in violation of their contract and verbal contract at time of sale