Rooms To Go

Lone Sharking for a single Sofa
We bought a sofa thru the acceptance now that was offered at the time of service with rooms to go since my husband and I did not have the means to pay for the sofa itself that day, we agreed to a contract that we had to pay off with in months then after if it was paid off then we would have an extended amount due until it has been paid off, I pay each month towards a sofa and have been for well over a year we were not able to pay off sooner for the other option, as of todays date 12/28/we have sent in but this total does not include what we still owe which is this totals for a single sofa in the amount of When me and my husband both agreeded that its too pricey to keep paying we could have bought sofas with the amount of money that we have spent already with this acceptance now rip off, when I spoke with the customer service rep at rooms to go, I was informed that if I return the merchandise it would go against my

I Purchased a sectional sofa from Rooms To GoIt Is months old and we have already had a problem once with the chaise lounge piece sagging in the middle(at months old) such that you couldn't sit in itA technician came out and "fixed" it onceWe are now having the same problem again and they are telling me it is past our year warranty time and there is nothing they can do, even though we have had the same problem alreadyI am left with a $sectional that is not fully usableStore will not fix or replacePoor quality & customer serviceI would not buy any furniture from Rooms to Go

I recently received an advertisement in the Sunday paper for a sale at Rooms to Go A gray leather sofa and love seat, Aventino We drove to the North Charleston store to view the setWe were told by the sales staff that none were available to view but we could drive to "North Carolina" four hours away to view it Our other option was to buy the set, have it delivered and return it if we were not satisfied, however we would not have the delivery charge refunded I believe this is not only poor customer service but also misleading advertising At best, it is very poor marketing I will not purchase furniture from this business in the future

I ORDERED A BED AND DRESSER, RECEIVED THEM ON 2/14/17, AND THE FURNITURE WAS DAMAGEDTHEY BROUGHT ANOTHER BED AND DRESSER 2/28/THEY WERE IN WORST SHAPE THAN THE FIRST ONESI TOLD THEM TO PICK UP THE FURNITURE BECAUSE OF POOR WORKMANSHIPI REQUESTED MY REFUND OF $AND TO REMOVE THE FURNITURE TOTAL OF $FROM MY ACCOUNTNOT ONLY DID THEY NOT REFUND THE $130, BUT THEY STATED THEY WOULD NOT REFUND THE SHIPPINGAS OF MONDAY, 3/27/17, IT HAD NOT BEEN REMOVED FROM THE CARD THAT I CLOSED WHEN I REALIZED THEIR FURNITURE IS NOT GOOD WORKMANSHIP
Order_Number: XXXXXXXX

I bought a sofa 3/11/from rooms to go LakelandThe couch is made if particle board and has already fallen apart
I bought a couch from rooms to go Lakeland on 3/11/I did not realize the couch was made out of particle board and would fall apart in two yearsI'm a teacher and to have a couch that has fallen apart on me in a little over two years is unacceptableOn the right side of the couch the wood has fallen right through the fabric and has sunken innThe particle board framing the front side of the couch has broken and fallen straight though fabric alsoI'm a pound womanThere is no way a couch should be damaged as bad and as fast as it did
Purchase date 3/11/
SKU Number- XXXXXXXX Sofa
Order Number- XXXXXXXX
Sales rep- Kay *** XXXXXX
Payment amount-

Faulty furniture damaged floor covering
Customer service has been difficultFurniture delivered damaged & defective manufacturing
Delivery personnel did not clean up after themselves
I had to show the repair person how to set up a bed frame & show her the problem with a dresser (it was framed out of square)
The kitchen table was delivered with no floor guides & damaged the newly installed vinyl plank floor covering
claim # XXXXXXXX
Rooms to go ( Tatjana M
Special Projects/In Home Damage Claim Liaison) wants me to contact floor repair companies to have them provide floor repair estimates
I advised her that the damage and repair is the responsibility of Rooms to GoMscheduled one repair company to provide an estimateI waited all day for the person to arriveHe never didNow Mis refusing to coordinate the estimate / repairs & offered $I have no idea what the repair costs will be, the costs may be much higher that this amount is unacceptable

Purchased the Veneto brown leather reclining sofa, chair and rocker recliner in July 2011, leather is totally cracked up
I noticed the leather flaws in July 2011, however, I was advised it was just the leatherWe were rarely sitting on the furniture until recently because we use our den The leather is pealing off, and my month old son was able to pull off a piece and put it into his mouth, while he was lying on my shoulder being put to sleep

I purchased one bunk loft set from the display floor for $on sale on 7/19/and was given something different
On 7/19/I purchased a living room set, bedroom set for myself and a bunk/loft set for my kids, all cashEverything was delivered at different times based on availabilityMy living room and bed set was delivered on 9/6/and that was the only delivery that wasn't a nightmare for the most part since the only issue was one of my nightstands being damaged so they said they would send the replacement on 9/18/along with my end tables and coffee table since they wouldn't be available until that dateI was ok with that however on 9/18, I was only given the replacement nightstand and end tableNo one called to notify me that all of my items wouldn't be available until the end of November causing me to take off for work basically for nothingI ultimately told them to just give me my money back for the tables that was a part of my living room purchase and they agree

Delivery personnel damaged my TV
I had a mattress and an adjustable bed delivered to my apartment on 09/28/My apartment manager open the door for the delivery guys to start unloading the bed, I got there about minutes later, at which time the bed frame was already set up in my roomThe guys brought the mattress and set it up
I went back to work and went out of town for the weekendI came back on Sunday 9/30/and when I turned on my TV there was a big break on the lower left side of the screen which was not there Friday morning when I used my TV last
You can't see the break when the TV is turned off that's why I didn't report the damage on Friday
I tried contacting the store on Sunday as soon as I noticed the damage but the store was already closed, that's why I made the report until Monday first thing in the morning
There was nobody else in my home since the delivery and now I'm told that since the driver and his helper said they didn't damage my property ro

I was mislead into buying a living room set under pretenses I was told it was leather now find out is vinyl
on 1/10/I visited the rooms to go store to purchase a leather living room set I ask the sales person to show me only leather living room set and they did so I purchase the set now come to find out that this is vinyl set because the vinyl is peeling and the repair shop that came to my house to repaired it told me this not leather so I was lied to by a rooms to representative only a crazy person would pay for a vinyl living room set people should know about how rooms to go lie to customers to push bad furnutire

The canopy bedroom room set purchased in October 2014.Recliner set fell apart
While sleeping my husband and I fell to the floor at 03:am in morningCanopy bed fell to the floor at 03:am in morningBoards underneath the bed came completely off the bedThe Recliner Set the springer's fell from underneathuncomfortable the recliner feel like you are on the floor.We have to pay The saleman promise and told us that we had warrantyAnything happen we will fix em for youI dont recommend buying furniture from room to go they don't Honor there promises Due to this I am having migraines headaches

My daughter's bed frame is breaking and cracking and I would like it replaced or refunded
In March 20, I purchased a new bedroom set from Rooms To Go for 1,for my year old daughterThe bedroom set came with a year manufacturers warrantyWithin months the frame of the bed began to break and crackOn July 1, Rooms to go came out and replaced the frameLess then a year later the new frame of the bed began to break and crack againI tried reaching out to Rooms To Go numerous times and was told there was nothing they could do because the warranty of the original purchase was finishedI would either like a replacement frame or a refundMy daughter is now years old and weighs 44lbsI do not think that the bed should break and crack twice in less then yearsThe bedroom set is now completely paid off

Couch is just out of warranty, fabric is pulling away from stitching
My wife an I purchased a set of couches and an ottoman just over a year ago, the construction is so bad that the fabric is pulling away from the stitches just from sitting on it, it's happening all over the couch, which has a stitched pillow like patternIt's just the two of us and a small dog, no kids jumping up and down on itwe purchased the protective treatment and have even had it professionally cleaned since we've had itWe take good care of this couch and it is falling apart

I bought a dresser on 7/it was delivered a week and half later but was damaged Another came but it was damaged as well
My dresser upon delivery was damaged in at least two areas I called and had a replacement sent out again however it would be full week later meaning I would need to take a full day off since they give you a window of to which means for the majority of people have to take a full day vs half day It was delivered tO'Day and yet again it was damaged and not only that but I had to talk the guy into putting on the knobs I call back for a resolution and new delivery it will nuw be over a week and all they were willing to give was a dollar refund which doesn't even come close the delivery charge which should have been fully refunded and then the should give credit or throw in the mirror for all the inconviences Instead it was suggested that if I don't like it to return it

Wrong sofa was delivered and customer service center was not helpful
I purchased a sofa on 6/20/almost weeks ago and the delivery was scheduled for today Monday 7/3/which I had to take off work for because they give you a hour window for deliveryThey ended up delivering the incorrect sofa so I called the customer service number (XXX) XXX-XXXX and spoke to different women and explained it's an unfortunate situation because I purchased this sofa weeks ago and now would have to take off another day to get the exchange completedBoth women very EXTREMELY unsympathetic and rude and only offered a $reimbursement for the troublesI paid almost $for one sofa and horrible customer service from here so I am extremely upset and would like this resolved immediately

defective couch and charges
I had a couch delivered Dec16,The couches material is not holding up and I paid the $$$ for fabric protection I went to store Sunday 1-14-which is minutes from where I liveAs I pulled in the store, the parking lot was packed, " I even said to my boyfriend "oh business is good I never seen it like this in parking lot"As I go in chatting with my salesman Travis who is wonderful, I hear shouting , very loud , so loud I couldn't even listen to Travis, and I looked and a bunch of employees were watching the Jaguars football game on the TV on display, I continued to walk around as Travis was getting the manager on duty Amanda for me, I was looking at couches and honestly couldn't focus because a lady was as shouting so extremely loud over game it was ridiculous, I asked someone her name as I was rather annoyed, and I learned it was Robin the regional manager, I was stunned So Amanda who was clearly running around helping customers, I explai

I'm paying for furniture from this company yet they will not issue a Best Buy gift card that was part of it
I ordered a living room set from here and am still paying timely to dateAs part of the package was a Best Buy gift cardI have previously contacted themTo inform them that I am not in receipt of said gift cardThey have given excuses ranging from they are unable to locate my order, to there was no gift card as part of the packageThey can locate my order though because I recently required proof of purchase for my insurance company and they provided proof in minutes flat
They need to issue me a gift cardThey can verify with Best Buy that I have not utilized any gift card EVER! Otherwise we will cease payments on the furniture on the grounds of breach of contractI will then sue them to reimburse payments to date

Says they will call me back the following day with an answer and never due
When my bed set and mattress were delivered damages were done to my wall and the foot boardI was not home when it happened my mother wasWhen I got home I noticed a piece of drywall on the floorI asked my mom where that came from she said I don't know but the guy did hit the wall but said it didn't damage anythingSo I went and looked at my walls and found at the beginning of my hallway they knock the foot board into the wall and chipped a piece of dry wall and also put a mark of paint and dent in the foot boardI called Rooms to Go right away and spoke to a gentlemen and he asked me to email pics of foot board to him and he would get with his manager and they would decide what they would be able to give me off for the damages since I didn't have time for them to come back and switch it outThen he told me I would hear from the manager of the moving company because they sub contract that work outWel

they ran my credit for a card 8/I was approved for a large line of credit now the card is no good??? Have to reapply
Was approved for a large line of credit in 8/went to get a recliner 3/7/and they had changed banks, and my card is no longer any goodThey would have to run a credit check on me again, as anyone would know, this goes against your creditWhy should the existing customers have to go through this again? I received no letter stating that anything was changing so I had no ideaThey should let the existing customers use the card they were approved for This is not good business for the consumers that care about their credit

Constant delivery issuesNo contact from Rooms To Go about rescheduling or information regarding our items
We purchased a Sofa and Ottoman on December 12, Everything was paid in full in the store on the spot with gift cards and a credit cardWe were ensured delivery of the couch would take place on December 17, between 7am-10pm due to it being an express delivery
I did not receive a call, email or text at any point confirming delivery or that there would not be deliveryWhen I checked the delivery portal that day it reflected an error on the orderThe store had entered the order for each item as two separate orders showing a credit of $on one and owing $on the otherthis should have tied in their system or been checked by someone but was notBecause of this they never scheduled deliveryThey also did not bother to contact us to let us know delivery would not be happening
When I called I was given the runaroundThe service center blamed the store, th