Rooms To Go

We were forced/charged for a damage waiver when it clearly states optional on the paperwork and then told I'll be charged the same fee everytime
We were forced/charged for a damage waiver when it clearly states optional on the paperwork and then told I'll be charged the same fee everytime I purchase somethingThe sales person was good, but when we asked for a Supervisor of the the finance dept they said that there not sure who's in charge anymore and they didn't know how to spell their name but it's a lady in Matthew's, NCThe damage waiver fee is to "protect them"We were told that when doing days same as cash that there was no credit checkThen they tell us after the purchase that it's a hard hit to the creditThis was a terrible experienceDefinitely the last time I do business there and I'd never suggest them to anyone elseThis is my first negative feedback to Revdex.com

Long story short
terrible experience
I don't feel like they care for the customer or stand behind the furniture they sale
Truly disappointed
If I'm not mistaken they've been to may house or times already since my husband purchased furniture for me as a Christmas gift in and as of today this hasn't been resolved The last visit Feb 18th was from a ROOMS Go tech that took pics and has reported that I the customer am wrong It's a customer preference or wear???? REALLYHow is that when this issue and several other issues were reported the same day the furniture was delivered within 10-mins after the truck left????? Wear??? So the product doesn't hold up for three months oh no months and weeks?????????? WOW?????!!!!!!

On 11/26/at 11:a.m., I received a call from Rooms to Go customer care advising me of my expected delivery of 11/29/between 3:pm -7:pm
On 11/26/at 11:a.m., 2:pm, and 3:pm, I received a call from Rooms to Go "Customer Care Center" advising me of my expected delivery date of 11/29/between 3:pm -7:pm On 11/29/at 1:pm, 2:pm, 2:pm, and 2:pm, I received a call from (XXX) XXX-XXXX, Rooms to Go "delivery guy"; however, I called that number back at 2:pm and was advised by Rooms to Go "delivery guy" that he was in front of my house to delivery my kitchen set So, I asked him why was he at my home so early for my delivery window was from 3:pm to 7:pm Also, I said to him that a call was placed to his dispatcher about my arrival time (3:pm) at home due to an auto accident and pickup of rental car at Enterprise He said that his deliveries went quickly and that he wanted to finish early yet move on to Lithia Springs GA for his nex

I was sold a protection plan that's useless for the piece that it is meant to coverI would like a refund for the plan or for the piece to be cleaned
On 1/3/I purchased a parkside beige recliner SKU: XXXXXXXXThis purchase was made out of necessity as my family was and still is in the process of recovering from the devastating floods of At the time of the purchase, my childern were present and the salesperson suggested that since I was purchasing a light colored cloth chair with young children that the food and beverage protection plan may be a good ideaWe were told that the plan covers ANY food and/or beverage stainsIn particular we were told that the coverage was an especially good deal for this specific piece because if a stain can't be removed the part of the chair (cushion/pillow etc) would be replaced and since this piece didn't have any removable pieces that the entire chair would be replacedI was thrilled with the notion of protecting this chair from stains so

I purchased a bedrooms set for my son over a month ago , the bed came broken and this is the way it was assembled , according to the technician the mirror couldn't be assembled because there were screws missing and the drawers were missing the handles so they had to be orderedI received the handles right before the New Years holiday so I had to wait to over a week to receive the parts and I also had to wait to schedule a technician to come outIn order for them to accommodate me ASAP I had to call times since the earliest they can work with my schedule was for Jan They were able to expedite me for Jan 12th but I had to call and make arrangement with family so that they can take the day off from work so that I can be able to accommodate rooms to go delivery system ( 3hour window )As I was dusting the drawers, I opened the drawers , only to find out that the handles I had been waiting for were installed incorrectly by the technician on the inside of the drawers , this is unacceptable, what kind of technicians are you hiring ? Do they even have a instruction set to follow or a picture of what they are assembling ?I had to call rooms to go over times over the course of this issue to make sure this issue was addressedI am extremely disappointed and this will be my last purchase at rooms to goThe message I've been getting from everyone I've called is pretty much that there's nothing that they can do ,so technically I need to just deal with it Rooms to go needs to make sure they have qualified technicians and are providing exceptional service if they do not plan on correcting the problems that arise from incompetent technicians or unsatisfactory service

called Rooms to go that night of delivery and advised them of the imperfections of furniture and wont replace
I purchased a bunk bed set and was delivered on Nov 2ndI called rooms to go that night and advised them of imperfections, discolored wood, chipped off on one side, and bar supporting the top bunk was cracked!Also the installer set up the headboard backwardsRooms to go scheduled a person to come back out on 11/This person fixed the chip and crack (ok) imperfection he advised was the wood (guess I will have to deal with that not so happy) but used wood puddy to fix the crack! This is supporting a lot of weight and my son or kids are on top and overtime this wood bar could give or crack biggerI called Rooms to go spoke with a manager Ethan S.who was horrible with his mannerism and shouldn't be in customer serviceI told him I called same day of deliver and expressed the issues and was hoping this guy would be bringing out a new piece to replace the broken woodThe mana

I bought a defective bed platform and since "team leader" deemed it not defective I will receive no refund
I bought a bed platform and shortly after it was delivered realized there was about 6" of space on each sideThey send a tech out to look at itThe tech even said yes I see about 6" on each side then a "team manger" called and said she doesn't see anything wrong and my bed was not center and if it was there would only be 3" on each sideThe bed was center and there was "on each side.I told her I hit my legs on it getting out every day No resolutionAll she said is it was not defective and I would not receive a refund

Hello, I purchased my sectional in the RTG show room on Saturday 11/11/My experience in the show room could of been better as the sales people chase you around like sharksMy sales rep assisted me with getting set up (PAID IN FULL) & was promised delivery for Wednesday 11/15/I got a call Monday 11/13/giving me my delivery time window for between 8-12pmToday at around 8:30am I received a call from Bob to advise me that the delivery truck had broken downHe then explained that someone would be coming out to fix the truck and that my sectional would "definitely" be delivered before 12pmNow, I at 9am and I had adjusted my work schedule to be able to come into work today at 12:30pmI confirmed with Bob and explained to him I would be heading to work once they were done and that I needed to be at work at 12:He again explained my delivery would arrive well before noon & the guys would only take minutes to get it inside and set up12:30pm rolls around and I call in RTG and speak to Jordan and explain to her what is going nowNo one had arrived yet and now I am late to work and needing to call my supervisor to explain that I won't be making my shiftShe told me the truck was still broken down and that she couldn't give me an idea of when they would be arrivingI explained to her that I was told it would be before 12pm and I paid for that selected delivery time of 8am-12pm and I wanted the delivery refundedShe said she couldn't refund the delivery until the sectional was actually deliveredShe also explained that immediately after my delivery I would get a follow up call and to explain to that person what happened and they would be able to assist me with processing a refund for my deliveryWe hung up and the delivery arrives hours laterAt this point I had to get my shift covered and am now taking a day off of workThe delivery guys came in and continued to slide the furniture across the floor despite my asking if they could lift it instead as I didn't want my hardwood floors getting scratchedSeveral scratches later they continued sliding the sectional and my own furniture they needed to move out of the way to get it inI again explained that they are scratching the floor and asked that they lift instead of slide the furniture-they didn't stopFinally they left and I got a call from Joann to follow up on my deliveryShe was the absolute rudestI explained to her the entire ordeal and did what Jordan advised me to do which was request a refund for my delivery due to my awful experienceI explained they were hours late and I missed work because of itShe explained in the rudest tone that the furniture was in fact delivered after all and she wasn't going to refund me for them being late and for me missing workI explained to her I was guaranteed a time frame and she then told me that that wasn't true because RTG never guarantees a time frameJust this morning Bob himself said the delivery would definitely be here before 12pmHer tone wasn't compassionate, understanding or kindShe spoke extremely condescendingly and continued to explain that it was delivered and she wouldn't refund meI asked if I could escalate the call and she said very disgustingly "Ma'am I am a SENIOR agent" and there wasn't anyone else to escalate the call toShe then placed me on abrupt hold without much of a warning and came back and offered me a $RTG certificateI explained to her that was't what I was requesting and there was nothing I could buy with a $RTG certificateShe then said extremely rudely again "ok Ma'am I'll have someone call you" and began rushing me off the phonePretty much not pleased that I wouldn't take her measly $I then explained I would then write my review on Revdex.com, Facebook or whatever platform to see about getting what I am requestingI decided to start here to give RTG chance to make this rightI feel like during the buying process everyone wants to be so kind and accommodating until the merchandise has been delivery and now you're nobodyMy husband is as upset as I am and we are even contemplating returning the entire set and getting a refund because of the lack of good customer serviceI mean when you call to follow up on a delivery first off the person calling should have a pleasant tone and prepared to hear good or bad and come into it with kindness and understanding and of course a good attitudeI believe compassion * understanding goes a longJoann didn't even apologize for the inconvenienceShe is in the wrong positionI myself work in Customer service and could never get away with speaking to anyone the way she didShe spoke to me as if this was my problem and not hers and had frustration in her voice wishing the call was overShe rushed me along & just didn't take the time to understand how inconvenient today wasShe took what was suppose to be a happy time and ruined itI'm asking that this is made right and my delivery be refundedTY

An extended warranty wasn't offered this was the first time & last time doing business with rooms to go after reading other consumer complaints
We attempted to contact the store we purchased our furniture from which told his we didn't purchase the extended warranty the last payment was paid when the coach middle broke at only a year oldWe asked for a number to pay their repair guy to fix a couch we had for year & was told they couldn't share that information
I will make sure nobody I know every buys anything from your company but I'm stuck with a broken couch I just wanted to tell you thank you personally for the wonderful experience I'll do my best to make sure nobody I know gets into the same web!!!

Rooms-was negligence in the delivery of the furniture I purchasedMy security camera video taped the incidentThe customer service was poor
On August 1, my mother and I went to Rooms-store in Greenville, South Carolina where we purchased two Cindy Crawford Home Park Boulevard Gray Chair, priced at $+ $for delivery + $for sales tax for a grand total = $1,The purchase was made with a MasterCardThe sales associate name was Andy A., Jr., he was very nice and gave great customer serviceThe nightmare came September 6, 2016, three delivery men arrived at my house to deliver the two chairsI did not see them bring in the two chairs I was in my office working when I came to the front door, I saw my front screen door was hangingOne of the gentlemen said sorry I don't have any tools to fix the doorI told him I had just purchased the door and he told me to call 1-800-Rooms-claim department and ask me to sign for receipt of the chairs

We bought a set of power recliner STYLE VANILLA/3541# , total of pieceat 1/14/
after month, we heard the single left power recliner make some notice, every time we recliner itAfter battle with ROOM TO GO several times, they admit some screw is missing in installation, so they willing to exchange itAfter months, the same recliner , the sitting foam is sinking, I have to put a cushion to support my back, otherwise my tail bone don't get any good supportso I contact them again, the customer service is willing to sent someone even my protect plan is already pass one year limit ( we buy that protection plan ) but after the guy inspected, they not willing to do anything, just claim is wear and tear
I am so disappoint with this product, who will agree a set of recliner cost $can only enjoy for few months, and I not even comfortable to sit at it after months, Dont ever buy any sofa or recliner from ROOM TO GO anymore,my friends tell me the same thing, their product don't last
*** ***

I ordered merchandise and didn't receive all that I should haveThe corefused to accommodate their error by offering a time that worked for all!
I ordered merchandise at the beginning of Janand was told it would be delivered on Feb1st Merchandise came but didn't come with all that was ordered I called customer svcseveral times only to be told, "I'll see what I can do and call you back." Not once did I receive a call back and was told I had to AGAIN take off work because the delivery time was non-negotiable! It was either be home at this time or you are out of luck! I purchased a second bedrm set from them a month ago and paid the 3rd party delivery cothey gave me infoon, why could they of not used that company! Customer service is at an ALL TIME LOW & the customer service they claim to offer is *** poor! Never Again!

We went in to purchase a Dinning Room set, we wanted to spend under $which we found a decent oneFirst this is the second time I have been in the Port Richey store and was treated extremely rude by an older lady who sits at the main table playing a game on her IpadShe was rude with her answer and basically felt like I was bothering herWe then get to the Jon Wsales person who was okay, but seemed bothered alsoi truly believe he was upset with the older lady in the previous statementWe decided on a set and went to have lunchMy husband has medical issues so we went homeI found a living room set I was interested in alsoI called the store to let them know I would be there the next day to purchase the dinning set and to see if the living room set was on the floor to seeWell the service on the phone was awful, they left me on hold for over minutes, I then called back and I didnt even get to say who I needed and she was so rude she just slammed the phone on holdI then called back a third time and finally hung upWhat a shame to be treated that wayWe went up further to *** and purchased a beautiful solid wood dinning set at $and are going back to purchase the living room setIt was a shame because I really wanted to give Rooms to Go another chanceI think you really need to re evaluate who you have manageing that store and re train the employees on customer service, it really is that badWe are pretty reasonable and patient peopleAlthough we ended up spending more, it was worth it for the great service they gave us and are going back to purchase more

Delivery time window not metNo phone call to adviseSupervisor, Vicky W., not helpfulNo customer service, attitude "take it or leave it"
Ordered furniture on line since service at Miami location was unsatisfactoryDeliver date selection is vague and to the convenience of Rooms to Go and not the customerMade arrangements to be available for scheduled delivery time (July from 9am-1pm)No on showed up or called during this time frameI contacted customer service timesThe first times I was told that the delivery is on track and on timeThe 3rd time I called I was told "the driver was in your area at 8am and left because there was a note to deliver between 9am and 4pm so he decided to leave and come back later in the day"If the driver was here at 8am he should have called because I was on premiseWhy would the driver be at the location at 8am if the delivery time frame that they provided was 9am to 1pmCustomer service finally contacted dispatch again and I was told

We were told we could return a mattress but had to use it for daysWe are now being told that is not their policy
Purchased FL Balmoral mattress sku# XXXXXXXX for Also mattress protector-white #XXXXXXXX and a full bunkie #XXXXXXXX on 7/2/order# XXXXXXXSales person Hillary Leon (XXXXXX) said we had to purchase protector since that was only way we could return itMom not satisfied so called CS on 8/8/& were told had to keep days to get used to it before they would take backOn 30th day talked to sales but said would not take back so asked why we were told we could so basically were lied to at least twice by different people

In July I purchased furniture from them and during the delivery my wall in my home was damaged
On or about sometime in July, 2016, my wife and I purchased furniture from the Rooms To Go store in Houston, Fort Bend County, Texas store, During the delivery my wall in my home was damagedI initially filed a claim with Revdex.com and received a phone call from a Rooms To Go rep who advised me to send pictures of the damage along with a couple of estimatesI sent the information and as of December have yet to hear anything from them!!! It is almost months and I have yet to hear from themThey were never genuine in fixing the wall I'm my home that they damagedIf they refuse to do so I will seek legal recourse

Customer Service and Warranty Issue
I purchased a mattress at rooms to go in Kissimmee, Florida in I was told by sales person mattress had years of warranty, and it covered anything that happened to it After years the mattress created a huge hole in the middle, and has caused me and my wife back pains I contacted customer service and they sent someone home to inspect the mattress After the inspection tool place February 22nd 2018, I got a voicemail from rooms to go which indicated I should call back to them at X-XXX-XXX-XXXX Si today March 1st I called them back and a female by name Britney was the one that spoke with me Britney told me that the inspection done reflected the mattress needed to be exchanged That I could go to the showroom and pick a new mattress of the same price or a higher price and I would be responsible for the difference and delivery and return fee When she said I was responsible for delivery and return fee, I asked her: why would I ha

I have received two delivery's of my table and they both have been shatteredThis is unacceptable
I purchased glass table from Rooms To Go in Pineville, NC on 12/15/
Initial Delivery was 12/22/The table top was shattered
2nd Delivery was 12/28/The table top was shattered
Contacted the store on 12/28/to discuss my issuesSpoke to an initial manager and I was put on holdThe Store Manager Matt P.came on the line and asked how can I help youHe was very rude and obnoxiousHis remedy was for me to pick another table or return itI informed him that was ridiculous and why would you sell a table if you could not deliver it

The living room furniture I bought is very poor quality The sales rep didn't inform me at time of purchase the furniture is manufactured poorly
When the sofa and loveseat arrived at my house I noticed all of the arm rest on both sofa and loveseat had wood protruding with no padding The arm rests only has the sofa material covering the wood I actually hurt myself when I sat down when my ribs hit the wood I called times for Rooms To Go to let me exchange for better quality furniture but they refuse to help me The customer service person was rude and kept stating that there is no manufacturer defect so RTG can't do anything to help me She said I'm stuck with this cheap made furniture I told the customer service person that the floor model of the furniture I bought didn't show the protruding wood on the arm rest and the sales person didn't inform me this furniture is so poorly made

Damage to the home is not being sufficiently or fairly compensated for
Couches were delivered to my home on Dec31, Damage to the hardwood flooring in the hallway was sustained I sent pictures, a video and quotes from flooring companies as requested by rooms to go My claim was denied due to lack of evidence Then, we hired a professional photographer because my i-phone pictures didn't do the damage justice (its a dark hallway with only some natural light)Because it was New Years Eve, we had a house full of guests so we also included letters from friends and neighbors confirming the damage was done by the movers Our claim was then re-opened, but we were only offered half of the money listed in the two quotes provided by professional flooring companies The RTG In Home Damage Claims Manager will not call me back as I have questions regarding the low monetary amount She mentioned the amount offered was "sufficient and fair", but it is half the quoted amounts I