Rooms To Go

After delivery and inspection of chair, we want to cancel salecompany will not cancel and refund money
Purchased chairs,09/03/Delivered 09/132016.Upon review,chairs not what what was expected Followed Customer Service directions to start procedure to return and asked for refundTech reviewed our complaint, and suggested replace chairsOnly chair would be replaced by C.SWe requested that all be returned to store and grant us a refundManager requested; we were not called as of 10/3/C.S> states policy of return for credit or replacementWe asked for full return and a refundNo action since 9/phone call to them

I went to Rooms to go to purchase a couchThey sold me a loveseat by mistake
I went to Rooms To Go in Pembroke Pines, Florida on 7/24/to buy a sofa I was with my two daughters and they also were looking for new furniture Rosie Sandoval was my sales personI actually knew the couch I was getting as I went online previously So I told Rosie that I needed a new couch as I was giving my daughters my couch set I pointed to the couch I wanted and she took me to the computer to set me up for month
credit with RTG After signing the paperwork
we left
On 8/10/I checked my paperwork to get details of time frame for delivery that was going to be 8/16/I looked on my paperwork and it said make of couch and LOVESEAT I did not want or order a loveseat I wanted and ordered a SOFA
I then called the RTG where I purchased this furniture and spoke with Rosie and she said I ordered the loveseatI said I hadn't, that I wanted the Sofa So she presided to change the

Horrible customer service! Purchased furniture for pickup and received conf that it would be readyMade arrangements for an rental truck, then received call from Sales guy that he did not know why we were told it would be readyHe said it would be ready on SaturdayMy husband rented the truck and went to pick up and it wasn't thereI called the manager and he stated the sales guy had told me to call him back to confirm for Saturday pick up, untrue! I asked for reimbursement of the rental truck and free delivery and he said he could not do itI told him to cancel the whole orderThe manager lacked what it takes to accommodate and help a customerNever shopping here again!

Refusing to exchange out faulty bed which is causing a safety hazard
We waited a month after our order to get our bedroom set delivered Among other issues that have been resolved (damaged dresser) the bed that was delivered was either put together wrong or is faulty as there are significant gaps on all sides of the bed allowing for small dogs and children to fall into the cracks and suffer injury We have expressed the need to have this bed fixed or replaced, we have had three visits to our home and rooms to go is refusing to respond to this urgent safety matter and replace the bed There is a strong liability factor here and we need rooms to go to respond to this emergency situation and immediately provide a replacement bed frame that is properly constructed so that this liability issue is resolved before anyone gets hurt as rooms to go will be held accountable should this occur We wish to avoid anyone or any or our animals getting hurt Time is of the essence here

We bought furniture for our home in November of It was scheduled to be delivered in DecemberWe bought a bedroom, dining room and living room furniture which was approx The first time our furniture was delivered, the living room and dining room furniture arrivedThe kitchen had chairs that were broken and needed to be replace and the entire living room had to be replaced due to the driving dropping the furniture and breaking the cough, the two tables were scratched and dentedThe only piece that was not damaged was the chase lounge that attached to our couchtwo weeks later our bed room suite was deliveredWhen the movers were moving in the bedroom furniture, they did not move the chase and I had told them to go through the other part of the room because there was nothing thereThey stated it would be fineHowever, they pushed the dresser between the wall and the chase and broke the chase which was the only part not damaged of the couchThe bedroom furniture a

Product purchased online was placed on backorder less than hours before expected delivery Customer service and their supervisors refused to help
I ordered the Disney Princess poster bed w/dresser and mirror in silver for my daughter's 6th birthday We purchased item numbers XXXXXXXP, XXXXXXXX, and XXXXXXXX for a package price of $1,on our Rooms to Go account The order number is XXXXXXXXi.When the order was placed on 8/4/16, we were given a delivery date of 9/8/ On 9/7/I was told that we were all set for a delivery the following morning between 7am-11am This call took place around in the afternoon Within minutes of hanging up, I received another phone call from the warehouse telling me that unfortunately the headboard did not come in and it is on backorder until December They said to help me out they would put in a request for the manufacturer to release the order of the headboard but the soonest I would receive it would be the end of October I ask

All that was promised none of it was delivered poor customer service
I am adopting sibling kids and they will be coming down for the 4th of July weekend and we needed kids furniture so last week we went in on a Monday night and talked to Jennifer J.and order sets of kids bedroom furniture we spent $we asked for a late delivery and to haul off a queen mattress and box spring awayAll other furniture we sold or donated alreadyJennifer said yes if there is room on truck they will take itOne of the last deliveries of the day no problem!st thing Jennifer forgot to includ nightstand on order she read back order to us and we thought it was included since it was a set for a but it was not the bunk bed was supposed to come with ladder in front it didnt and they schedule the delivery for Wednesday the next week and they route for location of home and said we could only get delivery between 11am to 3pm so my wife took some time from work to get the deliveryThen the

Horrible Delivery Issues - Ordered Couch and Recliner 3/29/Order# XXXXXXXXifinally rec, but damaged, still have not rec replacements
Having major delivery issuesOrdered on 3-29-for delivery on 5-15- Order # XXXXXXXXi
Rec DAMAGED Couch and Recliner, asked for replacements
Deliver issues:
called and said del hr window was between 4-8pmshowed up hours early with no warning, just called and said they were on their way I was not home at 2:ish when they showed up almost 2hrs early
second del - never saw them...they just called and said they "didn't want to go up the mountain" had to call for 3rd del attempt
called and left message "truck to big, cant get up gravel rd" - never saw them instructed to call Cust Serv yet again to resched delivery
called on delivery day and said "truck broke down"they were to reschedule for the next day
truck finally showed up and delivered furniture, but both leather couch and recliner were damaged

Purchased sofas and wedgeFake leather peels offCouches are garbage and need to be replaced
Order number: XXXXXXX
Date: 12/11/
Price: $1,
$2,
Delivery
Sales tax
Description: somo
I purchased sofas and a wedge at the end of
After about to the years, the leather began to flake offThe couches are in terrible shapeI was told by the salesperson that it was real leatherIf it was real leather, I wouldn't be having this issueEither the salesperson lies to me or rooms to go didn't train like they should haveAs a customer, I chose RTG over one of those discount furniture stores, because I trusted them, only to be sold something that wasn't what I was toldA real eyesoreI am embarrassed when I have guests over
I did reach out to Rooms to Go customer service and I am not happy about the offer they have given meI am be My offer $towards the purchase at equal or greater value
I already have paid for something th

Rooms to go has the WORST customer service and the claims department is NON-RESPONSIVEDriver caused over $worth of damage
On June 20, upon leaving the angry and inexperienced young driver of the delivery vehicle ran into our iron gate and brick column supportsThis caused over $5,worth of damage We contacted rooms to go and filed a complaint with them as the driver was still trying to back out of the driveway We have both before and after photos indicating the damage done This information was sent to Zelvonia W.on July 22, 2017, as well as quotes indicating the cost to fix the damageAfter several weeks of no response Ms Wadvised that they would not pay the full amount of the repairs We then asked for Rooms to Go insurance information to file a claim with them ourselves and she would not give us this informationWe have since this time sent numerous emails and made calls requesting a resolution to this issue and have as of September 4, not heard a

The products delivered not match the online advertisement
King size, White color bedroom set was purchased on 9/20/from Rooms to GoBased on website description as "https://www.roomstogo.com/product/King-Bedroom-Sets/Cortinella-White-7-Pc-King-...⇄ /> While "greenish, yellowish" darker color was delivered to meContacted store and customer service, Rooms to go refuse to return, and claimed it is the right color as advertised
My claim is that Rooms to go' s statement is against Deceptive Trade Practices Act and Uniform Commercial Code

The initial delivery schedule was pushed back due to the item was out of stockThe furniture was delivered without hardware to set it up
I purchased a King size Handly Manor set, item no.XXXXXXXP on June 18, I was told by the sales rep at the Mobile Al location the would would be shipped from the Birmingham store the following weekI received a call the following week in which I was informed the bed would not arrive until August I told the rep I would be at work but if the driver call before he arrives I can meet him at the houseOn August 8, I received a call from a customer service rep stating the drive was already at my home and was about to leaveI informed her no one called me to tell me they were on their way to deliver the furnitureThe customer service agent stated they were not obligated to call and I should have been homeI told her it would take me minutes to get homeWhile I was driving to my home I received another call from the service rep stating the

New mattress being delivered in used conditionRude unprofessional customer service
On the evening of March 23rd ,I purchased a new mattress from Rooms to Go (King size Serta iSeries Expression Firm mattress) It was scheduled for delivery on March 26th, On March 26th the "new" mattress was delivered and was dirty it looked like someone had dragged it across the warehouse floor on one sideWe were stuck with the mattress for the time being because they had already dragged our old one across the front lawnWe talked to customer service and they scheduled a replacement to be delivered on April 9th, When the 2nd "new "mattress was delivered it was dirtier than the first this time with oil or something dripped across the top of the mattressWe called customer service and they informed us that they did not have any more to deliver and that it was a discontinued itemThe only thing they could do is have us go back to the store and reselect another mattressOn that same

1) parts missing from new bed when delivered
2) did not haul off old bed as promised
purchased bed model Darby on 7/14/2018, order # XXXXXXX at store *** from sales Amin M The sales order is clearly marked "PLEASE REMOVE OLD MATRESS" - at delivery, the driver said it was his decision to remove it or not - he did not I called customer service times (7/25/ and 7/26) - nothing has been done Also, a part was missing (foot end bracket for adjustable base) - driver reported this (he says) but I never received it

I purchased what I was told, was a leather chairAfter having the chair a few years it started peeling in unexposed areas
I purchased what I was told, was a leather chairAfter having the chair five years it started peeling in unexposed areasI contacted Rooms to Go, and was told that they would give me ~$to spend in one of there stores, if they could come pick up the chairI would no only have to buy something but I would have to lose my chair that I paid over $for

Fee to deliver when customer has opted to pick up
Recently purchased a furniture set and opted to pick up from their local warehouse to avoid delivery charges Upon looking at receipt, there was a $charge for deliveryWhen I inquired, the fee is assessed for bringing the furniture from their Katy, TX warehouse to their San Antonio, TX warehouse As a consumer, this is a charge that should not be passed along to the consumer specifically as a stand alone charge This is tantamount to "shipping & handling" and you should train your sales associates to specifically inform the consumer of suchThis is completely out of scope as a seller to charge the customer for your logistical feesIf anything, all of your costs should be reflected in the cost of the furnitureIt feels like a bait & switch tactic tat a corporation of this size should not be pulling on their customers

I bought a reclining chair from Rooms To Go and after using it for a days, the chair does not close and remain in the upper positionI call for service and they say that the furniture is OKI call them again and I am waiting for them to check it againI sit and the reclining sit is still on the upper position
Product_Or_Service: Reclining chair

Bed frame has bad visible cracks in itVery poor quality
I purchased a bed frame on 3/24/It was delivered 5/9/It had large cracks where it was put togetherThey made me wait till 8/8/for a replacementReplacement had bigger c4acks than first one

My delivery was canceled and reschedule on the day of with no explanation
I purchased a mattress and scheduled delivery a week outI was given a hour windowTwo hours in I was called to say they couldn't deliver today with no explanationI was told management just communicated it couldn't be todayI asked to speak with management, put on hold, and hung up onI had to call back and still have not reached anyoneThere was no customer service, explanation, or concern that I had already removed my current bedI am being passed for person to person with no assistanceI only wanted an answer

Extended warranty company refuses to honor warrantyRooms to go has failed to return multiple attempts to cancel warranty for prorated refund
I purchase a living room set in March 2015, my account can be pulled up by my name and phone numberI also purchased the three year extended warranty coverage as wellI filed a claim in August due to the "leather" coming off of my couchThe contractor came to my home took some pictures and leftI was informed a week later that the leather coming off was due to "cat scratches" and was not coveredThis was a blatant lieYou can clearly see that the coming off due to the leg portion of the recliner rubbing against the materialThere may be a few "cat scratches" but it is no where near the spot I filed a claim aboutAfter talking to the extended warranty company, I was told that my warranty was VOIDEDGranted, I paid for THREE yearsI called Rooms to go late August and informed them of the problem, a woman called me back and s