Rooms To Go

On October 31st, we had bought/delivered a Sofa and chairs, we paid extra for StainmasterSInce then there has been nothing but issues
We bought a Sofa and chairs in October of It was delivered October 31st, We paid extra to have Stainmaster applied to the furniture as it was a light color and we wanted it to be covered in case of any stainsIn November the chair had lost all cushioning in the arm and so we called Rooms to Go and they came out to investigate, they ended up replacing the chairNot a month later the cushions on the back of the couch began loosing all of their cushion, the seat cushions began piling and there was two stains on the couch that would not come out with Rooms to Go special cleaner, that they advertise takes out everything, not to mention the stainmaster that was guaranteedYet again I called Rooms to Go, they sent out someone to supposedly clean the couch, he stated that the stainmaster was a rip off and that the stains probably would

Six pieces delivered: Three were nonfunctional(broken or torn)Promised for XmasBate and switch technique usedCustomer service a misnomer
Purchase Date: Nov 21, 2016, Order #: XXXXXXXX, Sales Rep: Caroline R.(XXXXXX), Payment Amount: 276.00, Payment Method: Visa, Problem Date: Nov 21, (told back order in place, mutiple delivery dates given), Model Numbers/SKU#: (17115317,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX)The above items were promised for XmasXmas has pasted
LSF Power Recliner did not work when delivered and continues to be nonfunctionalElectrical wires were broken away from plastic piecesThis was a major concern to me as sparks could be seen when trying to engage the recliner
Armless Recliner had torn corner and no one could get it to recline
Initially when delivered, the six pieces did not line upWe were told repair crew would address(repair) this issue
Photos taken by two mem who claimed to be here in place of the repair crew who

Delivery Damaged Mattress & Did not deliver all parts to lamp
Order #XXXXXXXX, XXXXXXXX
We purchased a entire bedroom set with mattressAfter waiting a month for delivery it was deliveredThere are missing crystals on the lamp which CS stated could take days to ship out to meThe mattress was TORN & Dump in a huge puddle of water because the delivery person decided it was a good idea to try to carry it in by himself instead of waiting for his partnerHe promptly apologizes profusely and reordered us a new mattress deciding to just leave the damaged one at our houseWe call CS and set up a delivery date for the new mattress, over a week awayThe mattress after a few days started to MOLD!!!!! I have small kids in the house so we decided we could not keep it in the house any longer and threw it outAfter sleeping on the couch for a few more days our delivery window finally arrivedThen it was delayedThen delayed more until the expected arrival was 11pm at nightMy hus

I haven ordered rugs have only kept not refunded and was just told my new rug is lost that was being delivered today
This is my 7th rug order from RTGMy experience has been a nightmareI was supposed to have this rug finally delivered to me today on a Sunday (which they acted like they were doing me a favor even though they messed up my order times now) and I just called to get a time frame and they simply told me the rug was lost and they had no idea when it would comeI am so mad at the way this company runs I am considering contacting an attorneyI have ordered rugs in which all I have paid for upfront however I've only kept and haven't been refunded for anythingSomeone needs to call me immediately
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{Sent from my iPhone}

The furniture I got was manufactured wrong and I am having trouble getting this problem taken care of
I ordered a set of furniture with a sleeper sofa(order:XXXXXXXI)The sleeper was put together wrong, it is upside down and unusable.Some came out to check it and they told me I could get another setI picked out a different set and they came to deliver itThe couch was halfway in my apartment when they decided they didn't want to finishThey got on the phone with the company and they told me to I would have to pick ANOTHER set.The movers pretty much tossed the original furniture back in my apartment and left.I called the costumer service department right after they left and they aren't offering me many options to fix this problemThey not want to charge me for any other adjustments

Deceitful salesman and poor quality products
The following details my issues and correspondence with Rooms To Go
Hello,
My wife and I have spent a lot of money furnishing our home from Rooms to GoWe have bought a dining set, living room set (couch, love seat, two chairs, and two ottomans), and a king mattress with adjustable bases
My issues started with the dining tableThe finish on it is so thin; if you breath on it wrong the bare wood is exposedSecondly,
When we bought the couch, we were told it was 100% leatherAfter not even a year, the portions between the seat cushions and under the back cushions began to peel awayThis has progressively gotten worse to the point that the "leather" in those areas is completely goneWe have dealt with this but now the back of the couch is starting to bubble and peelWe have been diligent with applying leather conditioner to it regularlyThis tells me that the only thing on this "100% leather" couch that is actually leather is th

My order is incomplete and information is not availableadvertisement on availability CustSvc is not only unhelpful but doesn't care
Order #XXXXXXXX
Order Date/Purchase Date: 11/26/
Product SKU: XXXXXXXX X'x 9'Rug
This was purchased on 11/along with $worth of other furnitureI was told it took weeks to come from the vendor It is now January 14, and it STILL has not shipped Every time I call they say they've spoken with the vendor and it will ship within the next weekThey have even said they'd have to call me back so they can reach the vendor and are told it will be within a week(Of course I have to call them to follow up on an answer) On their website now it says that it comes from the vendor "usually in a week." This is completely untrue and they are aware of it The last customer service rep I chatted with online was rude and unhelpful, refusing to give me a number for a customer service manager He says I was offered a larger rug

Purchased $of furniture and 70% damaged Arranged exchange and 50% damaged Have lost days from work and spent multiple hours on the phone
On 12/26/purchased bedroom set and couch from RTG showroom (~$5000) Was told by salesperson I had to put down 20% but website states no money down but pay tax and delivery Called to question salesperson and he argued with me stating that 20% is approximately what I needed to put down Was extremely rude and condescending Received furniture a couple of weeks later and drawer to night stand damaged Also sent mirror without rails to install so had to call customer service and arrange for them to mail a replacement and then schedule installation On 1/5/purchased approximately $of furniture from Kids showroomA few weeks later after one delivery mis-scheduled, furniture delivery made 70% of furniture damaged Received follow up phone call from customer service I explained damages in detail Arranged for exchange

Glass table leg became ungluedCustomer service said my fault for moving the table
I purchased in January a set of glass tables(end, sofa and coffee tables)A month ago one leg of one end table ungluedRooms to go sent a technician to checkHe sai he couldn't fix it but I would hear back in days from rooms to go and they would exchange the table if couldn't be fixedweeks passed without being contacted and I called and was informed that the technician said I damaged the tableI questioned the customer service how he clsaid something to me and wrote something else on his reportI asked for another technician to glue the table, he told me he wasn't provided with a strong enough glue so couldn't fix itNow I received a call saying I damaged the table when I moved(to clean up my house!) and they wouldn't cover the replacementI questioned how could I damage the table and she said I lifted by the glassI then asked how was I supposed to move it if it's impossible to re

First they don't deliver the bed on the day scheduled then they bring the bed and the man admits incompetence!
We learned the old bed was put together wrong which led to it breakingSo we ordered a new bed on 4/13/Promised delivery 4/19/Delivery guy didn't call before showing upThen we find out that apparently we (both disabled and one on crutches) were supposed to have taken the old bed apart alreadyRedelivered 4/21/2018, BUT the guy put a piece on BACKWARD then said, "I'm new and I don't know what I'm doing." What on earth??? Both of us heard him say just thatI paid $for delivery AND set upAnd we didn't get a set up at allWe had to fight to assemble the thing ourselves so I would have a bed to sleep in! Rooms to Go has gone downhill in serviceAt this point, we definitely should have the delivery/setup fee reimbursedAnd they need to stop sending incompetent people who only want to JUDGE the disabled

Delivery with incompetence and installation that is unsatisfactoryNot taken consideration of peoples belongings
On June Rooms to Go was supposed to deliver between 2pm and pmI contacted Rooms to Go customer service at pm that day asking were there drivers wereI then received a call from the drivers saying they were minutes outThey show up and start moving the mattress right in to the bathroomThen they bring the frame in and start trying to put it together one guy is texting on his phone, the other guy kept dropping the frame on the floorSome how they cut my tile while installing the frame and did not say anything about itThen they went to get the ottoman and they put it down in the grass to set it upI don't know who you hire to set these things up but I would not hire them anymoreI have contact your customer service on the June 9th on how your guys couldn't even put the bed together correctly and that you will send out a technician on the June

I have a coupon that I sent the company a time stamped screen shot of that they will not honor
This morning, MonFebruary 20th, 2017, I opened my rooms to go app on my phone to take a look at the presidents day coupons, only to find that the race car bed I really wanted to buy my son was advertised as "Lighting McQueen II Bed W/ Trundle $I was so excited, I scared up the money I would need and immediately took to the website! Upon searching for the bed I saw that in fact the less expensive lower quality model was marked at that price and the bed I was expecting to order was marked as $Confused I first used the on site chat, "My coupon states that bed with trundle (model:XXXXXXXP)is for sale but the site says bed B(model:XXXXXXXP)" The customer service representative I spoke to came back with "That was an error on the application, we found it this morning and are fixing it." I was heart broken, but then I thought I have a coupon that is for this bed, it should still be ho

We bought a television package and never received our gift card the then told we were liars that we did get itWe asked for a refund
We bought a television package and never received our gift card the then told we were liars that we did get itWe asked for a refund and now we are getting the run around that we are getting a check from the companyWe did not pay with a check we paid with a debit card and it can be reversed back to the card since it was taken off of the cardI called customer service 3/7/and was told by Lisa P.a supervisor there that she spoke to the finance department and that the card would be refunded it be on our cardIt is now Thursday and it has not been refunded and the customer service reps are saying there aren't any notes in the in the systemI had to take a whole day off work and I'm having to wait all day to have this furniture picked upRooms to Go is the worst company I've ever dealt with and they should be totally shutdown due to the incompet

Rooms to Go, I felt like a cheated and trapped, Worst Service I received here (TX-121, Frisco, TX 75034) still struggling to fix everything with rooms to go terms on their terms as they are the BOSS and I made a mistake to visit them, especially the lady manager she was really rude I don't think a manager should be behaving like thisHe/She should be try/resolve customers problemI felt cheated here and I strongly recommended not to go here...NOT AT ALL!!!!!!!!!!!!!!
I wish I can give -ve star instead of one star

Everything was fine until the delivery day, weeks later and they still have no desire to please the customer Or fix the damage to my house
We purchased our furniture from Rooms To Go on 3/and set up delivery for 4/ Everything came on 4/brand new in the box with the exception of dresser They left in a hurry after they brought that dresser upstairs and didn't ask me where I wanted it and I thought that was odd After looking at it I noticed the bottom of it was cracked and the back of it had a big hole in it I walked downstairs and noticed scratches and chunks taken out of my hardwood floors I immediately called customer service and they told me someone would contact me about my claim and they'd send a replacement They set up an afternoon delivery the following week and commented close to They call at o'clock and since no one was there they left I called back in a second time to reschedule which was today and they told me it'd be between 2& I told th

I was shocked with not only the delivery portion of my experience but also the customer service center experience
Last week my husband and I went to purchase only a mattressIt was set to be delivered on 5/My husband stayed at home waiting for the deliveryI received a call around 1:that the delivery was running a little behind and he wasn't going to be able to make it until a little after but before I let my husband knowHe ran to the front office which is a building over from our apartment buildingAt 1:I had missed a call and at 1:my husband missed a call, both calls were from rooms to goBy 1:I had called them back and by 1:my husband had called them backWe were both on the line with customer serviceHis representative told him the driver had already left and wasn't coming back while my representative told me the delivery guy went to the wrong complexBy 5:pm we were told the driver was not coming back and we were going to have to wait until S

I purchased a bedroom furniture setThe sales associate blamed the customer for receiving the wrong dresser and bed base and refuse to exchange
On September 3, I financed an piece bedroom suit ($1,527), a mattress ($999), two lamps ($79.99) and mattress encasement ($99) from Rooms to Go with the help of Sales Associate Tracey WolfeMy total with tax and a delivery charge is $3,The delivery date was set for Friday September 16, between 12pm-4pmThe deliverers arrived around 2pmWhen they finished setting up the merchandise in my room I realized that the two lamps are broken and leaning sidewaysImmediately, I called customer service and they set the date September 27,to replace the two broken lampsI looked at the furniture they had set up and realized I had the wrong bed frame and dresserI called customer service and they transferred me to the store manager at my local Rooms to GoHe said he would look further into the situation and give me a call I

Charging Customer a fee to dispose defective merchandise
I purchased a complete BR set in November The queen-size mattress started sagging in the middle before the yrwarranty was up I called sales person at the store to complain and they sent a technician out to investigate The mattress was replaced promptly in November with the same model that I purchased originally I complained at the time that I was afraid the same thing would happen with this model and was assured if this one proved defective, it too would be replaced Well, as I suspected the replacement mattress lasted 1yrand by November it too was saggingPrior to receiving the replacement mattress, their own technician even admitted to me that they had received several complaints about that model When I contacted the store to complain about the replacement mattress I was told by customer service and corporate office that I would have to pay a transportation fee and a disposal fee of $ I am

On 10/20/I bought an outdoor dining and a conversation sets paid about $7,including patio dining table with dining chairs and full furniture cover, conversation chairs with chair covers, center table, umbrellas, and bases for the umbrellasI had different dates deliveries, and one technician visitOne umbrella was delivered with a second center table and later they brought the other umbrella and toke the center tableThey delivered one base for the umbrella which does not fit under the tableThe fabric which should be water proof got stains from the rain in the first few daysThe metal also got stained with the rainI asked to return the full furniture set and they kept analyzing the situation and returned to me $I bought a furniture years extended warranty and paid for it, but it does not cover for stains from the rainI am asking to exchange or refund me for the base which does not fit under the table and they keep on hold, transfer me t

Worst experience ever I purchased a defective Sectional the feathers constantly were coming out of the seams when I called customer service and they did an inspection they saw no defect this was after having the nerve to ask if we had saved all the feathers (Really?) I was so upset and argued my case they then told me I could pick out another set at the store in doing so the Salesman insisted I would not be charged another delivery fee but when the next purchase was done they charged me a second delivery fee what a way to screw your buyers and make extra money from your defective merchandise