Rooms To Go

the store manager in coolsprings said rooms to go has no box trucks just semi trailers that I could get my own truck or get my money backlied to me
I had to wait for days and know I have to wait for another dats for their mistack.the general manager dan wsaid this is my problem and I should get my own truck or come and get my money back that he had to other options for me and that rooms to go has no box trucks for deliveries for which I have seen in person and on tv adsthe are supposed to be managers that try to fix a problem for their customersthey have to customer support and do not care what your problem is and refuse you any helpI filed a complaint with the corp office and that was the same they did not care what I had to say

Spent $on April 8, to purchase sofa and love seat First delivery date I waited from noon til 11:pmDriver called me at 11:pm saying it was too late for deliveriesSecond delivery attempt, driver said his truck was too big for drivewayAgain, another rescheduleCalled store and spoke to Jon k He said they will coordinate box truck to deliver todayJust got call from driver at 10:pm that no box truck was coordinated and it will require another rescheduleI've taken off three days of work now and waiting from noon to 11:00pm at night
Product_Or_Service: Sofa and love seat
Order_Number: XXXXXXXX
Account_Number: XXXXXXXX

The store refused to sale the sofa to me for not having a driver license even thought I had a valid credit card from the store with an enough credit
Today, October 4th, 2017, around 10AM, I went to a rooms to go store, located in POMPANO BEACH, FL and bought a sofa with the amount of $2,As I went to proceed the payment,I handed my rooms to go credit card, with a credit limit available of $2,000.00,my debit card from my Wells Fargo checking account to pay the balance of $and my Brazilian PassportThey made the payment charging on my cards
Instead of giving me my receipt and telling when it would be delivered, they started to nagging and questioning me if I had a driver license, because without the driver license I could not buy the sofaThey went further in to the conversation regarding why I do not have a driver licenseI felt humiliated once I just went to the store to simply buy a sofa and I had the money and they refused to sell me just because I do not have a

Was given store credit instead of refund of item from credit card
Initially bought bedroom set on 1/2/Items included, bed frame, night stand, and draw chestAll items but chest were on show room floorWhen product was delivered, 1/27/2017, noticed that draw chest was too big for roomCalled the next day to enquire about returnSales associate, Charles J., was very nice and accomodatingStore said all sales final even though I did not physically lay eyes on draw chest in storeTalked with manager, Brenda, and worked out exchange dealDid find another piece that was delivered on 2/1/2017, and original draw chest was picked upInstead of giving me refund on my credit card, rooms to go gave me a store creditI do not want anything else in that store and prefer the $to be taken off my credit card

Hours and hours late delivery, then defective merchandise
I have spent literally thousands of dollars on furniture from this storeIn every case the merchandise had to be returned and replaced because it was defectiveIn all but one case, the furniture was attempted to be delivered hours later than the timeframe window, going into very late at night Every time I have ordered furniture, WITHOUT EXCEPTION, I have indicated to the ordering representative to make sure I did not have a late, or evening delivery Yesterday took the cake They were to deliver and replace a defective dining table, for the second time The first replacement two weeks ago was defective on delivery I had to wait another days to replaceYesterday my timeframe was from 2:to 6: At 8:at night a man called me, could not speak or understand English, and said, and I quote, "you still want this?" I start work at 5:a.mand go to bed at 8: Obviously, I told him no Customer service said no

My order was canceled with out my approval, just because I asked for the cancellation policy
I ordered a new bed back in april 24th, transaction cleared on april 25thIt was told to be available on the 5th of may and would be delivered on may 7th.I called on april 30th and asked about the cancellation policyI had found the same bed at another furniture store for less so I wanted to know if I was able to get all my money backAt first I told the sales man that would be fine when he explained the policy and then my husband said no because we would not get all our money backSo I told him to wait and I would call him back for sure if I wanted to cancel for sureI had a weird feeling closer to the date of delivery so I called and they told me the order had been canceledI questioned it and they said it was cancelledI was very upsetThey said that they had sent out a check for the refund and I would get it shortly and the rest would be a store creditI talked to the man

Poor customer service
I bought a few rooms of furniture in May for a house I only go to occasionally so the furniture is not used very oftenMy couch seats always look wrinkled and as if I have been sitting on the couch for daysI always turn the cushions but it don't helpI understand the couch is only warrantied for a year but again I don't use it much and you would think that they would want to look at it to give some feedback to the manufacturerAll I received is a sorry we can"t do anything because it's over a year oldI have dealt with other companies that went beyond their service policy to ensure good customer serviceRooms to go falls very short of this

Received broken merchandise, replaced twice, still damaged
We purchased 12k worth of furniture, the wall center was delivered to us damagedWe contacted Rooms To Go and they set up a re delivery in monthWe received the second set and it was still damaged, not only that but employees did not fully install the unit, leaving parts all overWe wasted full days to receive the furniture and are still dealing with damaged merchandiseThe first unit did not match in color, the left piece was glossy, while the right side was matteThe second order had scratches all over the console as well as missing knobsThis unit was paid around $

I returned furniture and after nearly a month I still have not received a refund
At the time of delivery the wrong furniture was sendI tried to call customer care to get furniture delivered the same day and they could notI sent back the furniture and still have not received back the deposit on my cardThe company gives you the run around and constantly transfers you wasting timeTheir customer service and billing departments are the worst to deal with

Been trying to make a payment on my new furniture with them for days and no one will give us any information on what we need to do
My Fiance and I bought a cream colored bedroom suite from rooms to go on January 9thSince then, the delivery came between 5:and 6:am when it wasn't suppose to be till at least as well as we have been completely ignored by them when we have tried to pay our first paymentI have called and emailed their customer service and the only thing they can seem to tell me to do is go to the storeThe only thing the store can tell me to do is call customer serviceAll I wanted from them was my account number since we received no information from them at the time of purchase but that was too big of a task for these peopleNever again will I buy from this companyIt is just one big scamNow it is the day my payment is due and my credit is in danger of being ruined because of their negligenceI should have known it was a sign to not purchase from th

Were misled into believing our furniture piece would be repaired so that we would spend 10,on newer furniture
In January/February we spent close to ten-thousand dollars ($10,000) on new furnitureWhile at the Grapevine location, and before checking out, the representatives stated it would be no problem for Rooms to Go to come and repair a new but damaged productThe roughly dollar ottoman had recently gone out of warranty, but it was said the customer service would have someone repair it for usAlthough the ottoman was rarely used in our downstairs living room, upon sitting on it (I weigh 160) the cheap timber inside gave way and brokeUpon looking closer, several boards were broken
We were grossly misled by the store employees who stated that fixing the ottoman would be no problemSo we continued to buy 10,dollars of new princess bedroom sets for our daughtersIt was stated that when this furniture was delivered and setup they would repair the ottomanThis wa

I bought a chair from rooms to go in va and there was something wrong with it and they discontinued the chair so can't get it replaced
I bought the chair in march and picked it up and brought it home when it came inthe store is almost miles from my home so it is quite a trip every time I go thereI unpacked the chair when I got home and it looked great but when I sat in the chair it sank down on the left sideI didn't want to have to take the chair all the way back to the store for a fix or replacement so I tried to just live with itunfortunately I couldn't sit in the chair for more than minutes without my back starting to hurt so in jan I started searching for my paperwork I found it around feb 1st and contacted rooms to goI expected to have to cart the chair to the store but was told they would send someone to fix my chairthe repair guy came and told me that the foam that supports the cushion of the chair was cut to small and that there was only one thing h

I bought a couch and was miss lead on what the material was I purchased and did not get deliver what I bought
As soon as I received the couch I called and did not receive a call back I went to the store the next day and was told I would have to wait to see if it would be approved to be returned I do not want was I was given Not what I paid for or picked out

Replacement of furniture
Rooms to go was scheduled to deliver my replacement recliner 7/28/between 2-They called and said they were running behind and would be here 5-They arrived at and I used unnecessary PTO from my job again with this companyI would like something done as soon as possible

Sofa set does not meet the minimum standards that Rooms to go had promised during our visit to buy
In Nov bought XXXXXXXP,XXXXXXXX,XXXXXXXX,XXXXXXXX,XXXXXXXX along with Force Field protectionThis was delivered in DEC The chair cushions seems started slowly opening up for all of themOn 4/9/contact customer service for a trade in but they said they will not and they will send a replacementThe replacement set arrived on 5/3/From day we started noticing the chairs to be too soft, when we sit we are sinking in, not able to sit for longer time, of the chairs started synching in and started forming wrinkles in front side of the chairsI do have pictures for all the sofas that were delivered first time and also for the replacement sofa/chairs to show that rooms to go have replaced my new sofa/chairs with damaged piecesWhen we sit we are hearing the squeaking sound and also the springs sound from the cushionsThe new chairs when they were delivered they were ve

On 06/01/we had a adjustable bed delivered to our homeWhile they delivered the bed they had leaned some merchandise against the front doorWhen they finished the delivery they had me sign the paperwork saying that the merchandise was in good condition and working, we were in the bedroom to see the demonstration it is also where they asked me to sign to their paperwork and quickly left with the door still open, so I went to close the door and noticed that they had damaged the screen door frameI tried to stop them when they quickly drove offSo I then called customer service for RTG I called within minutes of their departureOnce closed the front screen door willI not open anymoreI have been talking to RTG now weeks almost daily I even explained that it is a fire hazardWe kept getting the run around from them for an entire weeksOn 6/13/at approximately 05:15pm I received a call from the contractors that does RTG delivery saying that they are not going to do anyt

Was given a delivery date and time and they called with time and never showed up
I ordered furniture from this company on 6/29/at that time they confirmed a delivery date of Monday July 25, I received an automated call from the company confirming this date on 7/21/I have this call recorded if you need to hear itThe recording said it would be delivered on 7/25/between and PMThe delivery never showed upI contacted Randy at the RTG store and was told this was when they were to pick up from the warehouse This is definitely not what the recorded message saidI am a nurse just starting out and can't schedule time off of workHe told me they had scheduled the delivery for Wed 7/27/between & I had to work that day so I arranged to have someone there at that timeI just received a call 9:AM on 7/that now they will not be able to deliver the furniture until PM on 7/ The person that called threatened me by saying that the driver would not be ha

The sofa and love seat are just a year and half old and are worn outThe frame is warped and the material did not hold up
We bought the sofa and love seat May of We had someone come out and look a the sofa and love seat and said the frame was warpedThey gave us new cushions that did not address the problemNow the material is not holding upWe got the stain protection but it did not work

I purchased a QUEEN WYNONA MATTRESS AND QUEEN MOTION ESSENTIALS III ON 02/01/The display showed several functions which included a massage button on the remote controlthe price was $1,on saleDon B., Sales Associates asked me about the massage function and if I would be using itI stated that I may not use itI was asked again by Don and Jessie, Supervisor when I paid for itWhen it was delivered to my home on 02/07/2018, I saw them with a Serta motion base (my mattress was a Simmons), so I informed the delivery men that was not what I purchasedHe told me that was sent by the storeThe remote control for the Serta had up, down and flat buttonsI called Don, Sales Associate on 02/20/to ask about my purchase and why I did not receive the motion essentials on display and what I paid forAccording to Don, it did not come with a Simmons or no particular baseI keep thinking about this and feel that I have been charged too much and did not receive what I purchas

Rooms to Go damaged my hardwood floors during delivery.I followed their process,submitted repair quotes from licensed contractors-they will not pay
I am submitting my escalation for the failure of R2G to pay for the repair to my property after R2G delivery damaged my hardwood flooring I have spent over $10k with R2G in the past months and most recently paid in full for the purchase of and delivery of; two leather sofas, two end tables, two lamps, and a coffee table The delivery driver opened the coffee table box while it was standing up against my wall vslaying it flat the floor Upon opening the coffee table, one of the metal legs (very large & heavy) fell out of the box and created such a loud crash, that my wife and my family who were all in another room came rushing in There was Styrofoam everywhere and by the time we got there, the young man had already picked up the leg and told us what had happened (The box with the other leg, cross rail, and top were still prop