Rooms To Go

Misrepresentation of Product
We purchased a bedroom set worth $about a month agoDuring the sales process, our salesman specifically mentioned that the bed that we were buying would need any extra pieces and the mattress would fit directly on the bedI made it a point to specifically question this because most other beds we purchased had slats/box springs the mattress would rest onAs a result, when the bed was delivered we told the delivery people to take away our box springsThere was a problem with the order and the bed delivery date had to be rescheduledWhen the bed was installed the second time, we were told that we needed to buy an extra piece because the bed only had slats and there was the danger of the mattress falling throughThis was again in direct contrast to what we were told when the purchase was madeNow we're left with a $bedroom set that cannot be used unless I spend more moneyThe sales team has refused to take responsibility for this oversight

Defects occurred to my set of furniture when Rooms To Go applied wrong materials to them, under their three year protection plan
I purchased a set of Sofa, Loveseat and Chair from Rooms To Go on 10/21/The order number is: XXXXXXXThe sales rep is Justin CThe furniture were made of fabric(polyester) materials
I purchased a three-year protection plan and Rooms To Go was supposed to sell a ForceField FABRIC PROTECTOR along with the fabric furnitureI later discovered in October that they, instead, sold a ForceFiled LEATHER PROTECTOR along with my furniture
I set the furniture in my second living room without using it and I traveled out of the countryI started noticing discoloration and cracking all over the furniture sometimes in March when I returned to the StatesI reported the situation to the local store where I purchased the furniture and the staff at the store promised to get back with me, but they did notI traveled out of the country again by t

Purchased a sofa bed June only used onceWill not open now...something wrong with frameCustomer service no help!
Purchased sofa be in June Opened bed only one July Had technition come in August because frame looked like it was sagging underneath...he made adjustments, but did not open bed at that time I tried opening the next time in July and it will not open! I called customer service and they told me only one year warranty I even asked to hire one of their techs to fix this...they said no! I am stuck...who other than their factory tech will know what and how to fix this!!!!!
She

The worst experience I have ever had buying furniture, from sales to store manager, arrogance and not helpful at all, I got cheated out of $The fault was on their end and I get cheated out of my money, I called corporate, the girl was very nice and agreed with me and that it looked like I over payed, the way the manager did it, I lost moneyI paid $for furniture that never fully got delivered, six weeks later I still did not have my complete set, I paid cash, btw, I go back to resolve the issue and the manager offers me the option to switch out because that manufacturer they have had a lot of problems with, so I do, the new set cost $the difference is $275.00, well the way they do it, I end up getting back $That makes no sense to me, I just lost $I will never buy from them or recommend them to anyone else!

I have received damaged furniture delivered twiceI've asked for a refund and the merchandise to be picked up
The bedroom set took weeks on backorder and then arrived with both bookcases, headboard and footboard damagedI called because the delivery guy did nothing about it and left the damaged furnitureThey scheduled a delivery of the bookcase that took another two weeks to getThis also came delivered damaged and the delivery guy noticed both head/foot board damagedI called againThey scheduled another delivery but this is not what I askedThey told me only an exchange or redelivery will be doneIf I return it, I'm responsible for the return costson a bedroom set this is damaged upon deliveryI find this unacceptableI want the bedroom set removed from my home and a full refund of what I was charged

The quality of the furniture is garbageAfter years the bed frame has now completely snapped in half from Simply sitting down on it
The furniture quality I was sold through Rooms To Go is absolute garbage to put it lightly period after only three years of ownership and being a tiny woman of only a hundred so pounds and foot the bed frame for my queen size bed has now had multiple Bars Under the Bed snap in half and now the entire frame itself on the left side has snapped in half from Simply sitting down onto the bedI am not a heavy person in any way shape or formI have been underweight in fact for more than my fair share of timeThis furniture quality is absolutely awful not only that every single drawer in my dresser has come loose not fitting into the actual frame of the dresser and I've given up trying to fix it every single time it comes out, part of my desk is now falling apart, and I have reached my limit and being understanding with this companyThey sell absolute

Hi, I recently purchased several pieces of furniture from the RTG store on Copans in Pompano Beach FloridaOne being the Boca Raton Sectional in off white, right facing closed and when the order was being placedorder XXXXXXXX the salesman said I get pillows so I went through the swatches and picked out pairThe manager came over to review the order was correct with the extra arm chair and said it comes with pillows and took awayI tried several times for my sales guy and their ?Customer? ?Service? to resolve this and other issues and this has been ignoredI realize two pillows aren't a huge issue but I spent almost $on furniture and when I look at the website Boca Raton Off-White Right Facing Closed Pc Sectional - iSofa There are pillowsIf I got the open configuration without the arm on one side I see in that picture I get The lady who just called to make sure the delivery today was ok and I explained thisShe called the store and spoke with the Manager Kim and she said it only gets pillowsDo they not know what they are selling or are the pictures on your site misrepresentedThis is becoming a mission for me to have someone take the time to really research thisThis has turned my buying experience from good to very disappointingCan someone take ownership please
I received responses but none ever clearly explained what made my identical sectional to the one in their ad not qualifyTotally dissatisfied with Rooms to go and after spending $I wonder if I made a mistake that they'd fight so adamantly over pillows even though their advertising shows itI'm not even complaining that I still haven't received most of it and some won't be delivered till after a month when I purchased it
Now I slept on my $queen mattress and there are indentations on both sides like the mattress is used and two other people had slept on this for some time I paid cash and bought this piece from the outlet center in the same rooms to goI haven't made this call yet but I expect the same problems,

Our furniture was delivered on 12/28/- the delivery people placed our boxed furniture in puddles, used hand trucks when the box stated not to Support poles for bed slats were missing and we were not informed and a piece of the dresser was damaged (this could have been manufacturer defect or mishandling of delivery crew)
We made our exchange date for 1/4/as this is not our permanent residence and we have to drive over 2hrs to be here Our delivery time was between 1- At we received our only phone call to inform that our delivery would be no later than 6pm At 730pm we called to get an update and was told that there were a few deliveries ahead of us but that we would get delivered by 10pm
We have a child who goes to bed at 830pm and kept her up so that a delivery would not wake her up No one called and Customer Service was closed
We contacted RTG this morning (still no contact from RTG on their behalf) We were told once that there was no information about what happened Upon being transferred, we were told that out delivery was skipped but no word as to why
We have been on the phone for over an hour trying to speak to a supervisor but keep getting placed into the queue only to speak with non-supervisor We have been transferred times
We have not been helped whatsoever We have been told different stories from different people Our furniture is suppose to be on the truck and they are to pick up our damaged furniture But now, they state they can't do just a return with the current truck/delivery person (They were going to pick up the furniture anyway why could they not pick ours up?)
So, I guess to summarize
We had damaged furniture
Missing pieces to furniture
Missed delivery time
Missed delivery date in it's entirety
No Communication from RTG regarding tardiness and ultimately non-delivery
We were told that the driver's phone was off and couldn't be reached
Have been refused to speak to a supervisor (based on all transfer calls not going to sup)
No information being given
Now, we have to take yet a 3rd trip up here to have our furniture picked up This is time away from work and family
This seems to be a repetitive issue with RTG how they have a good rating on Revdex.com is beyond me
**Update** FINALLY got our 1st call from RTG and the delivery manager He cared very little for my issues as he's only delivery and does not handle returns When I informed him of what all happened, he responds with"thanks for letting me know" and proceeds to get off the phone
If stars could be given, they would receive a negative

Within a year my furniture fabric has frayed and Rooms to Go is brushing me off Stating they can do anything about it
On July 6, I purchased a love seat and sofa from Rooms To GoThe fabric began to fray on the seats, arm rest, sides and backI called Customer Service and on June 20, they sent a man out to take pictures, he stated someone would call meOn June 21, a young lady called and stated that the pictures he took he stated it was wear and tear of the fabricShe also stated they could not do anything except send me new cushion fabric and the arm rest and side would stay the sameAnd she said that because we place our arms on the arm rest that why it is frayingOn June 22, I called corporate and spoke with Ms Cherly 0607Agent, I explained to her & she stated to send her pictures and she would get back to meI asked her and the lady from c/s to send me the finding on paper and they both stated that I cannot get any paperwork stating it was norma

Really bad customer service at this store and they don't care for your needs Never go there again!
Bought a Kind La Fiorentini I with Pinnacle II Base $4019.62, bought it on Dec 11, 2016, sales rep Brian Whitaker, Order# XXXXXXXXThe first week of sleeping on this mattress, everyday we woke up with pain in our body Mattress is very very hardCall the store rep told us to sleep on it for days Call the second week couldn't stand sleeping on it and the sales rep was not availableThis when on for a month until he finally called me and said that he was going to talk to the store manager because at this point was out of his hands I only want to exchange it for a softer one Well, after getting tire of calling the store manager he said no you need to keep trying it call me at the end of the week! (he said) After that he has not returned our calls and obviously is after the days We are sleeping in our daughters room, my husband tries to sleep in it to see if he could so

Was not told the item was damaged when bought, paid full price
I bought this past Friday the 24th a large piece of canvas art SKU XXXXXXXX cost $at the Covington Room To Go in LouisianaAt the time of purchase of this art I was never told that the art was damaged and never told it was sold as is and not returnable The art in question was missing an inside brace which helps the security of the art At the time purchase I did not know the art was damaged nor was I told by the sales staff the art had a missing brace When I hung the art in my home there was is a large wrinkle in the canvas as a result of the missing brace I would not have paid full price for this art had I know the piece was damaged and none returnable
I have contacted the Covington store and customer service and have been told there is no return for this art
My question is now why in the world would I pay FULL price for any damage product, I now have art that is defected with a large wrinkle hangin

Product Falling Apart at seamsOffered repair then rescinded
I purchased the a room set years ago in January Order# XXXXXXXX at store ***
Over the last few months, the love seat and chaise are literally coming apart at the seams, with the stitching and thread coming apart in places badly and several other places showing loosening and fraying
I emailed rooms to go on 10/4/They responded quickly, saying "we have recently been made aware of a defect in the stitching of this modelCan you please submit photos showing the damaged areas?" Note: This is rooms to go openly in writing acknowledging that they have knowingly sold me a product which is defective
I submitted the photos, and was told they would schedule an appointment for a technician to come out and evaluate Upon confirming my address, they send a second note saying that because I moved, because I now live outside of their service area, they will not evaluate or even consider repairing my couch

I placed an order for bedroom furniture and living room sofaI chose the furniture in early March but didn't start process of ordering until a short time later, after I went into rooms to go and modified the original orderI then place an order for a firm beauty rest mattress but when it was delivered a month later on a Saturday night and I slept on it, I immediately went into the store the next day which was a Sunday and made that information known to the assistant manager about the service I received on Saturday, that the mattress wasn't what I had asked for and that I did not receive the sofa because it was unable to fit inside my door The assist manager was not aware of any of this info and said that he would have to look into it on MondayUntil this day, two months later, I have not had the opportunity to modify my contract because each time that I talk to someone, they are not aware of the problem or another step has to be taken for me to remedy this situationI am into my

Didn't keep to the time frame givenHeadboard was delivered damagedThey did Express delivery with no time frameCustomer Service was rude
I was told by the people at the store to be home all day (11/3/17) just in case they delivered earlyI was given a time frame 2-6pmThey showed up about 12:30pmThe headboard came damage and right legsI had customer service call meShe asked about what day in the next week I will be homeI said tomorrow (11/4/17)she was unhappy about that and tried to convince me to pick another dayI work jobs and go to schoolI said I had work in the afternoon on (11/4/17) and would only be home in the morningI called customer service at 12:to be told they could not give me a specific time because it is expressed deliveryI asked why they could have told me morning or afternoon so that I could have had a chance to go to workThe first time I called customer service on 11/there was no manager to speak to me when I asked for one and that

My bedroom set night stand is peeling on the corner this is my second bedroom set I purchased because they took first one back to make for first one
On feburary I notice my night stand started peeling this is my second set I bought to rectify the first bedroom set issue and I had to pay the difference for more cheaply made furniture again my sales rep was #XXXXXXX -lampkin , I purchased 10/13/my order number is XXXXXXXXRTi paid it in full with a credit card Delivery date 10/23/15i called customer service and I contacted the president hot line supposedly they send they are sending some one I wish a new night stand because glue and sticking it together is not what I paid for I am veteran that fought my country and this is not good if we are being scammed by poorly made products

I purchased a large amount of furniture in August 2017, in December I noticed a portion of my leather automatic recliner that is separating
My brand new leather power recliner chair leather is separating on the edgeThis piece is in the middle of the room, not up against the wall - clearly this is some type of defect as nothing touches this part of the furnitureI even had the additional spray done on the furniture to keep it protetedWhen I noticed the separation in December I called into the warranty department, they sent a technician out the next week who took various pictures of the item, I then received a call the next week from the service department who stated this looks like a cut and it is not a manufacterer's defect, and I should have noticed something like this within the first three days of myself having the furnitureUnfortuantely I did not notice this since I sit in the chair and dont constantly look at the back of the furnitureI am very upset with Room

Extended warranty not honoring the warranty Making statements at the time of sale and misleading customers
We purchase multiple items from this store when we bought a new house in February of At the time of purchase, the salesman sold us the extended warranty by claiming that everything will be covered by the extended warranty which will not be covered by the manufacturer We have called them multiple times to resolve the issue with our son's bed, and finally they have sent out the tech to look at the bed Once the tech came in and viewed the product, he notified us that he cannot repair the item and that it needed to be replaced He took multiple photos of the item and agreed that this has to be a manufacturing defect
But when we called the warranty to find out after a week of no response, they said that they are NOT honoring the warranty and that the damaged is customer caused They said the tech reported that in his file and they will not help us They asked

We would like a refund onset that we owned for less than months for it started falling apart due to defectCompany can't replace with like set
We purchased the Set in March and it arrived April 20thWith in months the seams began coming apart and we were aware that the buttons were not sewn in but had large gaping holes behind themI called them in November to come look at the setIt took the company quite some time to come out and check out the setIn February they decided the set was defective and told they would replace the furniture that was defectiveWe were pleased because we thought that they were backing up their warrantyWe went to the store and were told they were no longer selling this set or fabric because it had problemsThe only reason I bought a couch at this store was because I liked this set in this colorI explained this to the sales person and the managerThey proceeded to show me several sets that were not anything like the set I had ordered, n

Delivery driver hit hanging entryway light with piece of furnitureSmashed glass light shadeCompany refuses to pay for damage
On 12/31/we purchased a bedroom set for my daughter from the Raleigh, NC Rooms To Go store Our sales person was Kathy LThe delivery team came on 1/13/to deliver the bedroom setAs one of the crew members brought in a piece of furniture he raised it above his head and hit the hanging entryway light inside of my homeThe glass shade that covers the light bulbs was shattered and now only half remainsHe then told me that he was checking a box off on his hand held computer that said there were damages on delivery and that someone from Rooms To Go would call me within the next few daysA week later and no one had calledSo I called the customer service number and they said that they would push the claim again and that I'd hear something within a weekAnother week went by and I had still not heard from themI called again on 2/4/and they said

Purchased new sectional on 04/14/to replace a ruined sofa from themNew furniture is already in disrepair and no response from Customer Service
Order# XXXXXXXX
Sale date: 04/14/
Delivery Date: 04/22/
Furniture is falling apart alreadyNone of the cushions are supportive anymore, inside of couch (under cushions) has pulled apart at the seams, cushions are fraying and coming apartThis couch is less than year old and not used very oftenThis should not be happeningI have reached out to Rooms to Go several times, sent pictures, and not even a responseWhen I was selecting a sofa, the sales rep recommend this one over the leather sofa I was leaning towards stating that it would hold up betterSo I went with his recommendation, as he works in the furniture business and should know more than meObviously I made the wrong choice as this sectional looks worse than some I have seen on the side of the roadI have now waited almost days for a response from this compan