Rooms To Go

They would not take back furniture as I did not authorize my wife to take out credit with vendor as we are currently unemployed
Without my knowledge, my wife had bought a sofa, console, and cocktail table from Rooms to go on 8/9/It was delivered to my residence on 08/14/without any prior knowledgeI found out Rooms To Go, using Synchrony Financial (P.OBox XXXXX, Orlando FLXXXXX-XXXX, Phone # X-XXX-XXX-XXXX) failed to perform any sort of income verification on my wife to ensure financial ability to pay and they failed to contact me, the primary income providerMy wife has not worked in over years and I have been between jobs for monthsI instructed my wife to call Rooms to Go to coordinate the return of the furnitureShe contacted them on 8/14/2016, and Rooms to Go declined to accept the returnI called Rooms to Go Customer Service on 8/15/and they declined return of FurnitureI informed them we have no current ability to pay do to being unemployed and I

Company refused to support repair of product at any price, unless it was under warranty They never told me this before my purchase
I purchased a sofa with two power operated recliners in January One of the recliners now is inoperative just two months out of warranty The company refuses to repair this recliner at any price, and they never told me this before my purchase If they had told me this, I would have made my purchase elsewhere at a company that actually supports their products

Paid for a sectional that is broken and its been over months and keep getting the pushed aroundWill not refund my money
On May 17, we bought a sectional and agreed to pay for express delivery of $but on May 21, the couch was delivered not only did the delivery guys pull into my front yard (grass area) but they didn't have a lift so they threw each of the pieces onto the groundThey damaged our storm door even though it wouldn't stay open they ended up ripping the screen to non-repair had to replaceWhen they set up the couch they only tested the manual one to find that it was brokenThey marked it on their tablet well later on we realized that they never plugged in the electrical ones so we plugged in the other and found out that the left one did not recline correctlyThe next day we found that the right arm recliner had a board or metal piece sticking up as it was puncturing into my back so we called to add them to the exchangeDue to us already having

My review of Rooms to go is because after years the leather couch start sagging
And peelingI was offered $as a courtesy by Justin mand Marisol MThey gave me days to use $They said I had a warrenty that was proratedFirst of all Rooms To Go is expensiveWhat will I fine close to I am not going to purchase any of Rooms To Go Poor quality furniture any more I ask to speak to the company President and they said he don't talk to people

I entered into a 90-day buyout option for a product, bed, but was told after making my final payment I still owed money
On Friday, July 13th, I received a text alert stating that I had a payment due for my Acceptance now agreementThis was strange because when I initially purchased I opted for the 90-day buyout option which required 3-monthly paymentsOn June 14th or 15th, I made what I believed was my last payment for the day buyout but upon calling the store I was informed that the final payment needed to be made in store or over the phone with the storeI wasn't aware that the final payment was to be made directly t o the store because I specifically asked if I could make payments online and the store employee informed me that "yes or you can come into the store"Not at anytime was I told that I had to make the final 90-day buyout payment in-store nor is it stated anywhere in my contract that I signedMY reasoning for getting the 90-day buyout option was to avoid paying $

Defective mattress
Purchased in 2012, mattress w/yr warranty Currently the mattress has hills and valleys - extremely difficult for people to sleep comfortablyRTG says it's not defective and will not honor the warranty A static measurement shows a inch drop on both sides (valley) The depth is much greater with the weight of a person

Rooms To Go still has not delivered product 3rd attempt, threatens family with cancer patient, and racially attacks family
On August 4th, 2018, I purchased a Split-King adjustable bed (which is essentially two TWIN XL beds butted up to each other) from Rooms To Go in Alpharetta, GAIts important to understand that the reason I purchased these adjustable beds, is specifically for the need of my parents; My Mom being in Stage Cancer with limited mobility, and my Dad who is a heart patientMore on this laterI advised them that I do not want it delivered until the day after my closing of a new house on August 22ndIt was imperative that they show up on time on August 23rdThey advised me that its important to pre-pay for the beds because it will reserve the beds in my name so they dont outsell or discontinue itAs instructed by the sales rep, I did just thatI prepaid a total of $On August 23rd, as scheduled, Rooms To Go delivered and set up the split king bed in the d

Place an order on living room set & was told one price for all & when I cancelled the recliner they post credit on my account but never gave credit
we place an order XXXXXXX with a back order for recliner which was put on a separate order number XXXXXXXX was told the whole set would be
paid on debit card and fiances the rest with rooms to go card .The days before the recliner was to be we decide living room was too small and was told we get credit for the recline and we got a check in mail for dollars There is a pending balance on our online account but received no credit

This is the absolute worst furniture company everThey never once after deliveries brought us quality furnitureThey have no regard for your wasted time and anything else for that matterThey are full of empty promises and ripping the public off left and rightThe elderly community really needs to made aware because I feel they will get stuck with this crap from Vietnam more than anyone elseNo stars, no nothingThat is what their furniture is worthNOTHING!!!!!!!

I bought what was supposed to have been a sectional sofa on 10/05/2014, from Rooms To Go Outlet: Frontage Rd., Forest Park, Ga XXXXX Paid in full before leaving store a total of $The delivery men did not assembly the sofasThey just set them on each side of the roomI didn't try to move them myself due to my disabilities and age, 71yrs at the time And because of severe depression and grieving over the death of my son didn't worry about assembling it at the timeI know my personal problems has nothing to do with the saleJust trying to explain the delay in discovering THEIR mistakeWhen I called them about THEIR mistake, I was told it's too late, that I should have noticed it before nowI called Corporate and got the same run aroundWhat they gave me was not the sectional sofa I was sitting onThey just sent me two pieces of mix matched sofasOn the invoice it states Sofa and Chase, which is not even thatI looked up their sofa and chase, and that is not what I have I spoke with Room To Go Chat line in dept and according to the invoice description was unable to find any such description#SKU NOXXXXXXXX: LAF SOFA, WHITE BELAIR SHLI (1) $ # XXXXXXXX RAF CHAISE WHITE BELAIR *** SHLI (1) $ SALES PERSON, VAUGHN C SALES # XXXXXX I never asked for a refundJust wanted them to make good of their mistakeI shouldn't have to be stucked with two odd pieces of furniture that I didn't order but paid $844.22, plus delivery feeI don't even have what they described on the invoice and neither do I have what I orderedThe furniture is barely usedI live alone and very, very seldom have any visitors Can send pictures if neededHopefully I can get this resolvedThis is just unfair and unethical for a business to make this kind of mistake and refuses to correct it no matter how long it takes That's just too much money for them to take from people Thanks, Ethel S

Poor delivery and unpacking...damages units
Order #XXXXXXXX..01/16/deliveryDivider Piers ttl cost 909.47..paid up front tax and delivery Rooms to go
Poor delivrry Gentleman rushed in rushed out..dropped off futniture..scratched wall and wall pier Left the driver to finish I asked where is 2nd man since the one he left was having trouble He said he left but of course couldnt go anywhere because he was the driver
To summarize..I signed thinking I had hours, which the delivery man told me because no one looked or waited while I checked furniture I sent pictures to customer service (,Luis) who told me he would send someone out on tuesday That is almost a week Not fair Why should I suffer from poor delivery service and furniture that has imperfections I bought and paid with all good intentions I think its only fair that they refund my money due to the circumstances I was yold no refund by the manager of the store and customer servic

We purchased a living room set at the Frisco, TX on August 22, Our salesman Miguel was nice enough, but a little hard to understandWe declined fabric protection multiple times to multiple people, as was our right as the customerThe furniture was going in a living room where we don't really spend a lot of time, my children know they aren't allowed to eat in there, plus I could Scotch Guard it myself for much less than $After we got home I had to call and ask for the measurements for the ottoman we ordered and after numerous calls and measures and tape lines on the floor we realized that we had been charged for, and were awaiting delivery of, the wrong thingAND come to find out, Miguel had adjusted the price of the furniture package and included the fabric protection that we had very clearly stated that we didn't wantI called again and spoke to CS and then the store manager and no one could do anything without me spending an hour each way on a toll road to get back up to the storeThe store manager, I forget her name, was very rude and completely unhelpfulShe refused to refund the $that I was charged for furniture protection, even though she clearly remembered talking to us about declining it, and wouldn't even fix the ottoman order without charging me another $Even though it was me who was out a significant chunk of time and toll fees dealing with their mistake
Fast forward to six weeks after the delivery of the furnitureThe back of the couch is brokenAgain, this a room we don't spend a lot of time inThe kids hang out in the family room, not this roomIt's largely decorativeThere is a huge bulge in the back of the couchAnd to be honest, I tried draping a blanket over the back of the couch because the purchasing experience was so horrible that I wasn't sure I wanted to deal with their CS department anymoreI understand that this is inexpensive furniture but it hasn't even been here a year yet
I am currently awaiting repair work on the couch but I'm not at all satisfied with the way they have handled any of the problems we've had with this entire endeavorI will almost certainly never shop there again and I highly doubt that I would be able to recommend them to anyone I like at all

Broken table and bad customer service
I purchased furniture at Rooms to Go in May, and it was delivered in AugustWhen furniture was delivered, delivery drivers did NOT put tables together even though this WAS paid for at time of purchaseSo we put tables together, and the cocktail table WAS brokeSo after almost hrs of back and forth....they set up an exchangeLo and Behold...the table that was sent to replace the broken one was broke ALSO....put together by RTG delivery driversOnce again I had to waste MY time in trying to rectify the situation to NO avail....and broken promises by the store manager and call centerFinally I was so disgusted with the service that I told them to forget it and come pick up table and credit my account
We scheduled a pick up date and time that worked with MY schedule, since I had already taken days off work to sit around and wait on them
And wouldn't you just know that they came out here while I was working...and left because no-one was h

I ordered a sectional sofa, a reclining sofa, queen size mattress, and a chest of drawers and dresser for my bedroom off the Rooms To Go internet I was told that my furniture would be delivered on December 17, 2018, with a delivery window of p.mto p.m I had a closing on the property that I was moving into on that same day at p.m., so I picked up my nephew to be there in case they came while I was not there On the day of the delivery I received another e-mail stating that they changed my delivery time to p.mto p.mI called Rooms To Go around 5:p.mto find out what time the truck would be at my home I was told that the truck was in my neighborhood and would be coming my way after they unloaded at the stop just before me Well about 6:p.mthe driver called to say that he could not turn on Tunis Road due to debris (there is no construction on Tunis Rd I had come down this street earlier) and was taking my furniture back I left home immediately to take my

Not receiving the correct merchandise in a timely manner
I purchase the couch loveseat chair ottoman from rooms to go the Cindy Crawford collectionThe button came off the back cushion of the couchA technician came out and took pictures and said it could not be repaired and said rooms to go would replace the entire cushionWhen I called corporate they said they would send it outWhat came in the mail was a bottom cushion coverI took it back to the rooms to go in Jacksonville and their assured me they would call corporate to order the right productTwo weeks later another bottom cushion cover cameAgain the wrong product we are now two months in and I do not have the back couch replacement cushion with three button styleI took the second casing back to r g came home and called corporate myself and they are told me the girl had checked the wrong box the last two times and they would get it right and send the cushion and expedite the order for quick delivery I have n

I purchased the fabric protection warranty and Rooms to Go will not honor the contract
I purchased living room furniture in Dec from the Charlotte NC store on Independence Blvd
The first delivery attempt came with a torn couch so I had to reject the deliveryThe 2nd attempt (that took 1-2wks later) came with a crack on the base of the couch about 2inches long but I was forced to accept it because it was during Christmas and I had family members coming into town with no place to sitI told the delivery person that there was a crack and he said ok
Within 6mos the crack had completely splitSo fast forward 8mos later and my wife spilled red wine and a little bit of caramel on the coachAfter trying to get it off I called Rooms to Go to have a technician come out since I purchased the fabric warrantyThe technician, Larry came out 2/18/with a tube of wipes and tried to remove the stain but he couldn't get it out completelyHe took pictures of the couch and then took

Problems with child's bedroom suite purchased 08/20/Our RTG order # is XXXXXXXX
We purchased this bedroom suite with a promised delivery of 09/14/The bedroom suite was paid for in full with a personal check of $When they called to confirm delivery date they informed us that they would be delivering the bedroom suite and it would be set up except for the bedThat remained in boxes, in the dining room until 11/They could not set up the bed because the rails were back orderedThey would however set up a temporary bed frame so the mattress could be put on that; 1stproblem: no slats for the mattress, I had to cut some2ndproblem they finally brought the rails to set up the bed last week and did set it up on 11/but the delivery men said that one rail was damaged and the bed could be used, but we were not sure because of safety measures; however they gave no date for redelivery of the replacement railI called customer service and spoke first with Byron and

Poor quality furniture and horrible service
Purchased furniture 7/1/17; XXXXXXXP, XXXXXXXP, XXXXXXXX, XXXXXXXXUsed debit card and opened up an account with Synchrony for the rest (a total of $Within a month chair showed wear and couch began to breakTried to return furniture beginning in September and was given the run aroundCalls weren't returned, I was given information; several customer service people told me that no returns were possible (not true) and once it was in process of being authorized told me return was not possible againFinally able to schedule a return and was told money would be refunded to me and to credit card in 2-daysFurniture picked up on 11/30/I was told that I would be mailed a check for $and a check would be sent to Synchrony in the amount of $and $would be a "store credit." I am still paying Synchrony Called customer service who told me to call store who told me that an email was send to the financial dep

my complaint is regarding Rooms to go customer care rep line and deliver process and driver
Me n my wife purchased sofas from rooms to go on 4/30/for close to $at the time of the purchase I asked the sales man to please add on the notes for the driver to call me 30mins bhis arrival he said "ok I'll do that for you " , the delivery was scheduled 5/6/the morning of that day I called customer care and ask the lady to please have the driver call me 30mins bhe arrives bcuz I was working and couldn't mis work to be at home 4hrs till they could arrive she said " ok I'll make sure to call them and let him know to do so Driver called me around 11:30am saying we r 10mins away and I said " I had ask numerous employees at rooms to go to for u call me 30mins band he answered rudely and said " I don't know who told u that but but we can only wait 15mins and if ur not there we will leave " , all I could say and think was wow really that's how u treat a customer so he hange

Furniture Consistently Broken Upon Delivery
I purchased a piece of furniture from rooms to go in August, and have had delivery attempts made where the original purchased item was damaged prior to deliveryToday the delivery driver didn't even bother to bring the furniture up because he knew it was broken prior to deliveryThey are trying to tell me that because it's my 5th exchange attempt that I won't be allowed to exchange itWhich leaves me with a worthless broken chest sitting in my living room that I can not useI was told that I could return the item for an exchange to try a different piece instead, but they're going to double charge meBecause the broken furniture was apart of a package, and instead of including the new item in that package and keeping it at the same priceThey are going to force me to choose a piece that's not included and pay the difference on that item while also raising the exsisting prices on my already purchased functional piecesI feel as thoug