Rooms To Go

POOR CUSTOMER SERVICE AND INCORRECT INFORMATION QUOTED BY AN EMPLOYEE AND THE STORE MANAGER
ON 07/06/I CALLED ROOMS TO GO AND SPOKE TO REP IN REGARDS TO MY PAYOUT BALANCESHE QUOTED ME PAYOUT OF $IF PAID BY JULY THE ACCOUNT HOLDER WENT INTO FACILITY TO MAKE PARTIAL PAYMENT OF $TO PUT TOWARDS THE PAYOUT BALANCETHE PAPER WORK HE WAS GIVIN DID NOT REFLECT IS CURRENT PAYMENT NOR SHOWED THE BALANCE AFTER $PAYMENTI CALLED TO SPEAK TO THE STORE MANAGER OLGA, WHO THEN PULLED THE ACCT AND STATED HER EMPLOYEE QUOTED US THE WRONG INFOI ASKED HER WHAT IS BALANCE BEFORE THE $PAYMENT, THE MANAGER STATES SHE DID NOT HAVE ACCESS TO BRING UP SUCH A RECORDAS SHE WENT FURTHER INTO THE ACCT SHE SAW INFORMATION OF THE ORIGINAL QUOTE THAT WAS GIVEN TO US BY PREVIOUS EMPLOYEE AND STATED TO US YES THAT IS THE CORRECT INFORMATION AND ADVISED US TO COME BACK TO THE STORE , WHICH IS A HOUR OF WHERE WE LIVE, SO THAT HE CAN BE PROVIDED A REFUND AND THE BALNACE OF $CAN BE

Rooms to go exchange policy lacks protection or concern for consumer and consumer healthEmploys Rude and sassy corporate call center employees
Purchased $8k worth of furniture after losing everything during HarveyThis is not insurance money or FEMA aid as we did not qualify for assistance We paid $6k in cash and financed the rest
There is something wrong with all of the furniture, but I overlooked most of it because it's cheap furniture , so my expectations of quality are inline with what I received However; the sofa and ottoman are causing a heath related reaction and I am unable to sit on or near the setUnfortunately our temporary residence is small and I work from home, so being near the sofa all day and all night is obviously not ideal I am currently on my second round of steroids and antibiotic and nasal spray etcbecause the reaction triggers sinus which leads to other complications which inadvertently causes me to remain illNot or mention the rash and itchin

I told the company that they were overcharging me for the extended serviceI know I'm being double charged for the chaise extended service I seen the information in my summary on my accountthis needs to be fixed as soon as possible
Product_Or_Service: Furniture-extened warranty ser
Account_Number: Cust ID: XXXXXXX/

Multiple issue with customer service
We ordered our furniture on May which included QN Hi Pro Tranquility BedWith initial delivery, the base was damaged and had to be reorderedHowever, the delivery personnel left the additional pieces to the bed It was a struggle to get the new delivery scheduled with customer service When the new bed was delivered, our floors were scratched and the extra extensions were not installed They indicated we did not need them Again we had to call customer service to report the damage and reschedule another technician to install the extensions The technician came back to the house (alone with no help) and still could not attach the extensions and did not know what they were used for and took the extra boxes with him If my husband had not been there, he would not have been able to lift the bedAlso, customer service was not able to give us any information about the damages to the floor or who we should contact They indcated there was n

Delivery Service and Customer Service
I had separate deliveries today from RTG The first was for a China Hutch, the delivery people left it in the box, didn't set up and left when I went to the bathroom I told them to take it out of the box and I would be right back I call customer service and first person states they will call me back, and after hours never calls me back Then I call back, and a gentlemen stated that the second delivery people would set it up They advised me that they worked for different department and could not help me So while they were delivering the couch and chair, I called RTG and asked for a supervisor, at that time the second delivery team called their supervisor and he told them to assist me in taking them out of the box They did that, but now the hutch is not attached to the base unit RTG Tameka supervisor, extremely rude and drops my call into a voicemail of a man named Chad I find it very hard to believe that a multi billion dollar c

ABUSIVE MANAGEMENT, BEEN GIVEN THE RUN AROUND FOR LAST MONTHS BEEN LIED TO , SPENT SO MUCH TIME ON PHONES , MANGER AMY PWAS NOT NICE
BOUGHT A COUCH FROM ROOMS TO GO LAST YEAR UNDER WARRANTY WHICH STARTED TO RIP HAD TO MAKE MULTIPLE
APPOINTMENTS FOR A TECH TO COME OUT AND WAS TOLD THE COUCH IS DEFECTIVE AND WILL BE REPLACED AFTER THAT NEVER HEARD ANYTHING BACK FOR WEEKS CALLED BACK AND WAS TOLD COUCH WAS NOT DEFECTIVE SO HAD TO ARGUE THEN WAS TOLD WE WILL REPLACE THE DEFECTIVE CUSHIONS SAID FINE THEN AGAIN DIDN'T HEAR ANYTHING FOR WEEKS CALLED BACK AGAIN WAS TOLD THEY ARE NOT ABLE TO REPLACE THEM SO WE CAN RE SELECT AT THE STORE WENT TO THE STORE DID THE WHOLE PROCESS AND WAS TOLD CANT PROCESS YOUR ORDER AT THE STORE SINCE ITS A RE SELECTION YOU WILL HAVE TO CALL IN DID THAN AND WAS TOLD WILL HAVE TO WAIT FEW DAYS TO PROCESS THE ORDER WHICH WE DID FINALLY WAS SUPPOSE TO GET IT DELIVERED TODAY AND THEY TOOK THE FURNITURE BACK BECAUSE WE DIDN'T HELD ON TO THE OLD DEFECTIVE COUCH WH

Rooms To Go sold me a defective product online and refuses to provide store credit
I ordered two Tiffany Lamps from Rooms To Go online (XXXXXXX)After delivery I noticed they wobbled heavilyI contacted Rooms To Go within hours and the only option they provided me is that they would have a technician come out and reviewA month later, a Technician came to review the lamps on 2/9/and agreed that the lamps were defectiveIn January I went to a Rooms to Go showroom and reviewed every Tiffany Lamp they had to offer and THEY ALL WOBBLEDThey are poorly designedRooms To Go left me a voicemail to call them, so I called them and they only offered to replace them with the same lamps or a different lampI told them I wanted a refund of store credit since EVERY LAMP is poorly constructedRooms To Go refuses to honor my requestI don't want replacementI want a refund, I don't want a poor constructed lamp!

Promised resolve from not completeLetter states rooms to go issue will be corrected with credit bureaus not done
Revdex.com case number XXXXXXXX never closed with all credit agencies

cindy crawford breeze collection table bubbling up and pealing back 2nd table they are refusing give us back our money they should not have an A ratin
after waiting for several months for the the the table to come in purchase date 8/8/thru Bonnie *** (XXXXXX) salesperson order number XXXXXXXX model number XXXXXXXP payment amount in full by check at time of purchase on November we noticed a bubble in the crack where the leaf goes they send someone a week later for 5min to take a picturecalled us back Nov stating there was nothing they could do the bubble due to moisture asked for supervisor no supervisor same person put me on hold several times came back with a one time courtesy for replacing the table on Nov removed table cloth in anticipation for RMT comming to replace it there was another bubble called corporate and asked to return it for a refund in fear of this happening with the second table all we got was a SORRY It is a Dinning room Table last time

On 01/30/I went to purchase furniture at Rooms To Go, they told me I didn't qualified, that my best obtion was their Acceptance Now product, since didn't need to qualified by my credit scoreThis was like a leasing programAll I had to do was pay monthly, always on time, and that way I would be able to have credit for my next purchaseI payed what I bought like three times the price, imagine it took me two years to pay $2,At the end I paid $7,On November I went to purchase a matress set since I paid all that money to bill my credit with them, and I was deniedI accepted to loose all that money for nothingI really don't think is fair to take peoples money lyingPlease help so they don't make promises, that they don't honorI'll appreciate your helpThank You
Account_Number: fptXXXXX

We purchase our sofa in December of In July of 2012, it started falling apart
Order #XXXXXXXX
We purchase our sofa in December of 2011, in June of - less than six months after the purchase, when the furniture started falling apart (the leather began cracking, fading and tearing) - it was under warranty, and we should have been issued a new replacement set at that time We were told it wasn't covered and were transfer to extended warranty departmentBut because of the runaround we have experienced from just about every department within your organization since that time, not only have we already paid for the furniture in full
We would like our damaged merchandise to be replaced with a new set As I would hate to do it, I may be forced to contact Channel Five on your Side to see if they might help resolve this matter Believe me when I say, that is a last resort We have always been very loyal customers; but, I can't, in good conscience, allow others to go throug

questionable/unethical billing practices
we paid for a full year of home delivery papers...they told us that because of "special" charges that our subscription ended sooner...we were never informed of this technique...also, they never provide a report of charges...also, they don't provide credits for issues that are on suspension due to absence from the residence...I suspect that they are taking advantage of many subscribers by charging fees for issues not delivered

Purchased fabric protection warranty which is not being honored
Purchased a dining room chair and table set from RTG on December On April 2, we called to have someone cleanThey sent someone out on 4/18/but he did not even attempt to clean and said RTG would contact me about having someone steam clean it
This hasn't happened after repeated phone conversations and emailsThere is a pending class action lawsuit in Florida stemming from fraud associated with the lies the sales people tell customers in regards to the fabric protection so this isn't an isolated incident

I received left sides of an entertainment center instead of a right and left side Pieces were just left on the floor
The people where there to delivered and put together the entertainment center but they had left sides so they just left the pieces on the floor and were already driving off without unloading my sofas They told me that when they called to do the survey I should tell them about the entertainment center and they would get me one in days It has been more like weeks I did financing so all those items were already paid for yet I am have not receive the items that I have already been charged for I called times today Once to see about cancelling a second order for a dinning table set that I no longer want because of this experience I spoke to an internet person whop said her name is Michelle and she was the only internet Manager She said there is nothing she could do and that will be billed 20% if I cancel the 2nd order Then I called back to co

I ordered a bedroom set from rooms to go, The bedroom set was on back order for two months I was given a delivery date and time of 10- 2pm I did not reciev furniture between 10-2pm, I received and email on Saturday cueing my delivery time to 2-6pm I received a call from rooms to go at 3:45pm explaining that my furniture would be delivered from - I called the company at 7pm explaining I did not receive my furniture The customer service rep gave me an stated a delivery time of 5- 9pm Still know delivery at 8:45pm I called customer service for Rooms to go and stated that the furniture should arrive sometime tonight It is now 9:15pm and I sit;; do not have my bedroom set I waited all day on Saturday
Product_Or_Service: Rooms to go bedroom set
Order_Number: XXXXXXXXi
Account_Number: XXXXXXXXi

Rooms to go declined to fix the expensive sofa
We bought expensive furniture package which included sofa's and multiple other furniture items from Rooms To Go in Jan
We filed warranty claim in December for one of the sofa cushion having issue
R2G rep visited and took necessary pictures and mentioned he will arrange someone of fix the issue
weeks passed and no response from R2G, when called week ago asking for status I was told lame excuse of its regular usage issue and nothing will be doneThis is unacceptable for expensive furniture I requested to speak to manager or escalate to higher up, they just ignored and no one bothered to call back
DUAL RECLINING SOFA WALNUT/XXXX XXXXXXXX
Looking forward for resolution

Purchased sofas from RTG along with a Teflon protection, called to get stains removed, they picked up a chair in February and have not returned since
Purchased sofas from RTG with Teflon protection for stainsCalled to complain that sofas were stained, they picked up one chair, cleaned and returnedsame date one was returned they took the other one (february), they were not returning the sofa so called to see what the holdup was, they said that they went to wrong addressupon delivery of the return, the truck drivers unwrapped the chair and just by looking at it, sais that its condition was unacceptable and they were going to take back to have cleaned againcame back again and unwrapped chair and was worse than the previous timeeven the truck driver mentioned that it was significantly worse than last timehaven't seen the chair sinceevery time we call to complain and ask for our chair back, in good condition, they say that they will have someone call us back and no one ever

Chair is defective,back is broke, leans back too far to sit inHappened in AprilRepair representative said he'd order a partMay 12, still wasn't
Been waiting since April for repair or replacementIt's barely a year oldMay said they'd ordered the partOctober 19, no part not able to sit in the chairI'm told a new chair is coming they don't show upThen I'm told they found the part their going to fix itIt's part of a sectionalI'm so disappointedI'm retiredBuying a new one will be a burden for me

If I could leave stars, I would
I purchased two pieces of furniture to complete a bedroom set in November The first piece of furniture was delivered in good condition The second piece, a media chest, was scheduled to be delivered on December The chest was delivered but after the people left, I opened the drawers to find out that two of them did not work I immediately called customer service and they scheduled a replacement to be delivered on January 12th Had I known the mess this would cause, I would have simply returned the furniture instead of dealing with Rooms To Go's astronomical incompetence
The delivery window set for the delivery on the 12th was between 3-7pm Around 3pm, I received a call from the dispatcher saying that the delivery drivers were running behind and would arive towards the end of the window or just after I said this was fine and hung up Fast forward to around pm (yes, after the window had expired) I received a second call from the dispatchers stating that the drivers were still behind and at least an hour away at that point (making the delivery at 9pm at the earliest) I told them to cancel the delivery At this point I was told that customer service would call me on Monday to reschedule
Monday comes, no callTuesday, no call On Wednesday (just before writing this review) I call customer service and get a rep that does ABSOLUTELY NOTHING to help, and transfers me to some store that is not even close to where I live The store was closed, so I was forced to call in AGAIN This time, I was connected with a very helpful and professional rep (the absolute ONLY positive in this whole experience) She escalated to a manager and that is where the positives end
I explain the situation to the manager and he says that they can schedule the deliver when possible At this point, I've had enough of the run around that they are giving as the earliest I can have it delivered is in February I ask to have my money refunded and for them to take the broken media chest back and they quote their policy which states that returns must be made within hours of receiving the merchandise And upon any replacement, it is at their discretion whether to repair or replace....no mention of refund Had I known the mess that would've ensued after the broken piece was delivered, I would've said right then to refund and return the piece Instead, I'm stuck in Rooms To Go's loop of delivering subpar furniture (whenever they actually do show up) and $of my money and days of my time, soon to be (not to mention it will be close to months that they have my money and I'm still without what I paid for)
I hope anyone who reads this saves themselves a lot of time and money and RUN THE OTHER WAY This company has ZERO regard for their customers as long as they already have your money

After two deliveries of damaged couches, I have asked for a full refund of my money back because I have no confidence in getting a delivery undamaged
On 7/23/16, After purchasing a leather chair and ottoman as well as a couch from the outlet at Rooms to go and getting the couch delivered broken, I decided to keep the chair/ottoman but to buy the same couch at the Pineville, NC store I have also purchased throw pillows from rooms to go and a new rug to match the sofa/chair/ottomanI paid full price for the new couch and the outlet couch was returned and refunded backI was assured that though the first couch was delivered broken (due to it being the outlet), that these couches were guaranteed and would be delivered in new conditionSo I purchased the new Cindy Crawford Hydra sofa with force field protections sku XXXXXXXPI had a good conversation with Arleen Cappello (salesperson)about this couch because apparently there were many of these couches at the outlet with damage and s