Rooms To Go

I am very dissatisfied with the service that I have receivedThis was an order that was placed online
I purchased a bedroom suite online for $1,This included king size bed, two night stands and a dresser and mirrorThis purchase was made in early march with a delivery date of April 30thThe dresser was broken and therefore unable to be deliveredThe driver advised me that they could re-deliver in a few daysOn Wednesday after I had not heard anything I called the customer service and spoke with Melissa and she there was no delivery date scheduledHer tone was very monotone and uncaring she advised me that they could refund me $and that she could schedule my delivery for May 21st ( which is unacceptable)as this is almost a month after my initial delivery dateThen I was offered a Wednesday, Thursday or Friday delivery which I could not do as I am employed and work full time I requested to speak to a manager and spoke with Gwen to express my displeasure and she ad

I purchased a sofa from Rooms To Go that was not delivered to my apartment
On May 24, 2016, I purchased a sofa chase - color peat that was to be delivered on Saturday, May 27, On the day of delivery, the delievery men came into my apartment and told me they could not bring the sofa in becuase it would not fit There was no attempt to see if could, no attempt to measure the sofa and hall space - nothing The delivery men then chastised me for not pre-measuring my home and left I contact the salesman who sold me the sofa, Ski K He placed me on hold and a Spanish speaking woman came on the line and said "I am the manager, what is the problem" After explaining what happened, she advised she would contact the delivery men to have them return with the sofa The delivery men refused I contacted the store, as well as their corporate office everyday since the 27th Corporate advised I needed to contact the store where the sofa was purchased as they do not handle returns, r

The door fell off an armoire I bought at Rooms to Go, and I bought the extended warrentyNow, I'm told it does not cover for someone to come fix it
I bought bedroom furniture several years ago at Rooms to go, and was called more than times from their extended warranty "people" last year urging me to buy the warranty,"if the bed breaks or anything breaks it will be covered, and if we can't fix what is broken the piece of furniture will be replaced at no extra cost to you"So, I bought the warranty and it was added onto my payments, at a cost of almost extra dollarsIn November, the door just fell off my Armoire, luckily I was standing near it and caught itI called the store, after talking with several different people, a repair guy was scheduled to come out on December 1st-weeks away.On December 1st, the guy came out and my son was home-I was at work-and told my son he could not fix it, he didn't have the right screwsI was upset and called the store that afternoon,

Rooms To Go technicians damaged my floor when moving their furniture in my roomThey then lied, and stated they did not cause the scratches
Rooms To Go - Purchased 6/6/at store: Cart No SEXXXXXXXXX
July 25, Original delivery: Bed, dresser, lamp, and nightstand deliveredBed was delivered off-center but without damageObvious damage present on lamp, and drawers on dresser unable to fully closeContacted Rooms To Go to assess damaged items
ugust 8, 2018: Two technicians came to home, and assessed that the dresser could not be repaired and took photographs of the dresserTechnicians were able to repair the damaged lamp by redoing the screwsItem was not perfect, but acceptable conditionTechnicians informed me that the dresser would be replaced next Wednesday with a new dresserAsked technicians if they could move the bed frame which had been delivered off-centerBoth agreedWarned technicians explicitly that the wood flooring is fragile, and nothing can be d

I was declined the price that they advertised
there was a floor model which was advertised as pieces (loveseats and sleeper) for $But the store manager said it was a printing mistake and would not honor what they advertised We decided to give them another chance and then this year the store manager was worst I will never ever shop in that rooms to go store againDon't fall for their scam! After this incident we decided NEVER TO STEP I THAT STORE AGAIN

You are waisting your money and time there! I purchased $worth of furniture with 600$ delivery cost! and after three weeks still haven't got my bed frame! Their customer service is terrible! they call you 7:am to deliver! and if you don't answer you have to wait hrs to reschedule! Or they don't understand you are supposed to work! I call the to reschedule my delivery, they said the manager is going to call me! and he calls after four days in the middle of the day when I am working! They have costumer care center which should be called costumer we don't care!! If you want to have your furniture delivered, this is not a place to go! And don't listen to their sales person! you won't have your furniture delivered!

Very slippery Ver-Tex temperature regulating Performance Mattress Protector
7-22-purchased a Tempur-pedic king size mattress and two 9" foundations and the above stated product after salesman explained the benefit but DID NOT tell me that the mattress cover was very slipperyI am disabled with my backUse walking cane to get aroundSitting on side of bed without cover on the mattress is impossible because the cover is too slippery; and, I will fall off the bed onto hardwood floorAfter a bottom sheet is put on the mattress, I can barely not slip off the mattress only by holding onto a table by my bed or using my rubber heeled slippersFrankly this problem is dangerous; and, I will not use itNowhere is a caution written about slipperiness on the packaging, sales receipt, or explained by the salesmanDelivery and Problem date: 7-28-Order number XXXXXXXPayment amount with credit card: $plus tax

Broken Sofa
RtoG delivered a defective Sofa, we refused delivery of item but they said too bad it's in our house now we own itWe refused to sign for it, but they left anywayAfter numerous calls they agreed to replace but could not do so for another two weeks because they only deliver to our area once a week and this week is fullI explained we had nothing to sit on and that would not be acceptable Please issue us a refund and we can get one somewhere else There manager said too bad file a complaint if I did not like it.I filling it now

Honor among thieveslol Revdex.com and Rooms to Go are similar in that they are big business with no ethics RTG on Revdex.com's website had negative reviews and positivebut still has an A+ rating ? RTG, in my experience, completely lied in their advertisingdid not have the product at the price advertisedand had salespeople who's ethics were so bad they couldn't be used car salesmen Revdex.com doesn't carepay them moneyget a good rating

Company failed to deliver furniture on date agreed and would not work with us on rescheduling furniture on an agreed upon date
Purchased furniture on 02/25/order number XXXXXXXX and agreed on delivery date of 03/07/ Morning of delivery, received a call that their driver had an "emergency" and could not make the delivery today, they would reschedule for tomorrowI stated that a delivery tomorrow would not work as no one would be able to be home to accept the delivery They said they would have to get back to me on rescheduling I called a couple of hours later to inquire about rescheduling for Friday or Monday and was told they did not deliver Friday through Monday and if the furniture went back to the warehouse undelivered, it would be pulled for delivery for another customer and it would be another month before I could have the furniture deliveredNot acceptable I called the store wanting to cancel the order and the store told me they would not be able to issue a re

See full complaint & request Failed delivery was due to driver error - not customer error
Order # XXXXXXXXI placed 5/22/(later updated to # XXXXXXXXI)I have the following complaint & request I placed an online order for a mattress set and a sleeper sofa The delivery date was 6/12/ Due to a driver emergency, the delivery date & order # were changedThe new delivery date was 6/(order # XXXXXXXXI) On 6/19, the driver called to tell me he was about mins from my address Shortly after, he called again stating he was unable to get down my road I was at work & directed him to call my fiancé, who was @ home waiting, to discuss the situation (I had provided a 2nd # when the order was placed) He called once, spoke briefly, the driver didn't verify if he was in the right area Dispatch then calls & informs me the driver couldn't get down my road & asked if I had a truck to assist the driver We don't have a truckI explained we share a Honda Accord, which wa

Delivery was supposed to be yesterday, months after we purchased; between 4-They then called and stated it would be after PM!!!
We ordered furniture back in AugustThe sofa and two end tables were delayed until today; which is two months laterWe paid over for this orderI was texted on Thursday with a time frame of 4-8, which was fineToday, around 7, we were called and told it would be between 7-Not acceptable, but ok, but whateverThen we got a call that it would be after 10!!! What in the world?! We have children that have to be in bed, we planned our day around the 4-timeframe and have waited two months for thisWe told the dispatcher to take it backNot only do we not want this anymore, but I want the current furniture we have picked up and it all refundedThis is the worst service I have ever received and we will purchase furniture somewhere elseI cannot believe you would even think that a company would want to come to my house after 10:PM!!

table deliver times either broken or wrong color The company has no customer service at all
After the second wrong or broken table delevery asked to speak to the ceo was told he does not speak to customers

So far I love the look and feel of my new 2pc Cindy Crawford sectionalI enjoyed my salesman's, Tony N, helpfullness in the story a week agoMy sofa was delivered today, but unfortunately the delivery guys scraped the front door of my apartmentI'm not sure why they didn't offer to remove it from the hinges before ramming it thoughIt would have fitThe delivery was not good

We bought a recliner that was broken when it was delivered and still not fixed or replaced
Two years ago on October 20, we purchased our third living room set from rooms to go order number XXXXXXXX from the very beginning when it was delivered it made a popping sound when you reclined in the chairWe called the service department they sent someone out she had knowledge that it was not working properly had to order a part and when the part was delivered we were to call back and she would install itWhen the part got delivered we called and scheduled to have her come back out to fix the chairAfter waiting about two weeks she did come to fix the chair but they had sent a wrong partShe had to re-order the part again and we had to call again when it was delivered for her to install itSo two weeks after that the part came in we called again she came out again trying to install the part and said it was fixedShe left after sitting in the chair and things seemed OKAbout tw

bought $4000+ in furniture, delivered wrong items, asked for refund to debit card & was told they could only send check in two weeks
We came into the show room and picked out a living room setOn the showroom floor, two of the pieces were in a light tan color and one was in a charcoal grey, which was the color we wantedWe were told the dark grey leather was available in all the pieces...so that is what we thought we were orderingWhat showed up was the light stone colorThe delivery guys said they would get it switched out, no worries...not to refuse the orderNext thing we know, the salesman is calling saying that we ordered the light color because he said the dark grey was not leather and we wanted leatherYES, we wanted leather...but we specified the DARK greyI was connected to a manager that agreed this set was confusing because the dark 'fabric' was not leather, so she would allow the returnThat was great...but then I was told because it was on my debit card and becau

Delivery was not made on scheduled day and conflicting stories of why it wasn't made were provided
To Whom it May Concern:
I purchased a couch and two chairs from Rooms to Go in Richmond, VA A delivery was scheduled for August from 7am - 3pm At 11:37am on August I was informed by a woman from Rooms to Go dispatch that the driver had a problem and that another driver was found I was asked if a delivery between 4pm and 8pm, instead of between 7am and 3pm would be alrightI agreed, since I had already taken a day off from work
Then at 7:45pm while in an online customer service chat, with Rooms to Go, I am told the driver is running behind and was three stops away from making the delivery Then not more than minutes after that online customer service chat, I received a call from dispatch who said the driver was not going to make it, because he was in the hospital and the delivery would need to be rescheduled for 11am to 3pm, August
At this point I asked to spea

Rooms To Go failed to call me to provide an estimated hour delivery window The delivery person showed up unannounced and no one was home
On Saturday, July 30, I made a purchase of a Brockett leather sofa and love-seat living room for $2, My purchase included an $delivery feeThe e-mail I received confirming my purchase stated that I would be called by an automated system and be given a four-hour window before the delivery date of Wednesday, August 3rdI never received the automated call, and on Wednesday morning, at approximately 08:15, I received a call from the delivery driver informing me that they were at the delivery address I informed him that nobody was there, and I was not sure when the owners were going to be there because I never received the automated call and therefore didn't coordinate a time for them to be home The driver said he could leave the furniture on the front porch and come back later in the day to bring it inside the house I info

Rooms to go delivered damaged China hutchNow they tell me I have to wait four months for the store to do the right thing and replace hutch
I am very unhappy with rooms to go attitude about correctIng This problem.they basic tOld me they might be able to do something in March I guess I will be eating on the floor for months because this company cares nothing about customer service please warn other consumers how horrible this company is

I purchased a furniture set and was scheduled to pick up from warehouseBefore I left I was told that I would pick it up the day they promised meI received a call days later to say I would have to wait an additional weeks because they never submitted the order but yet I was chargedI called customer service and they said it was nothing they can doI called corporate and they also said it was nothing they could doI will never go back to them because they are only concerned about making money and not customer service.Product_Or_Service: FurnitureOrder_Number: XXXXXXXX