Rooms To Go

Purchased a fabric protection warranty Rooms to Go is not honoring the terms and conditions of their signed warranty contract
We purchased a couch and got sold on the ForceField Fabric protection year warrantyHere's how the warranty which is signed by both Rooms to Go and Me reads:
In the event that the stain becomes permanent from food and beverage spills and the special cleaner provided at the time of sale does not remove the stain, under the terms of this limited warrant, Rooms to Go, at its discretion, will provide the following services:
1) Have the stained area cleaned, and surfaces re-treated by an authorized Rooms to Go technician at no cost to the original owner
2) If stain cannot be removed by a Rooms to Go technician, we will reupholster the stained area
3) If step or cannot be accomplished, at Rooms to Go's discretion, the stained piece will be replaced or the owner may select a new piece of furniture equal in value and quality to the original

Promised delivery times not metDamaged furniture
On Tuesday November 8, our couch was delivered damagedIt was cut in the back (approximately 6-inches long)We were instructed to take possession of the furniture and a new couch would be delivered within a week
On Saturday November 19, we were scheduled to have a new couch delivered between - We waited for hours for it to arriveAfter waiting for hours (our delivery window) we received a call stating that our furniture could not be delivered that day because the driver did not have a license and was illegal
That same day I went to Rooms to Go in *** to try and get the matter resolvedOnly resolution made was to have it re-delivered on Monday November 21,
On Monday November 21, at we received a phone call stating the driver was minutes out from our home
At on Monday November 21, when our furniture still had not arrived I contacted Rooms to Go for statusI was

I ordered a few parts for my dinner table and sent a cheque for those partsThe website as well as customer service representatives told me that the parts will be delivered in days feom the date the check was processedIt has been months now and I still have not received the partsEverytime I try to follow up the customer service has been less than politeAnd they always tell me that they will get back to me after talking to the warehouseA couple of times I was even told that " parts are being provided as a courtesy to previous customers"I am unsure why this is a courtesh when they are getting paid for this.In february I was told that the parts would reach by June Today is july and there is still no parts and they still do not know what the status isWhen I called them again today the answer was " we will check on it and let you know".I am going to have to throw away a perfectly good dinner table worth more than thanks to rooms to go

Brand new bed had to be disassembled and reassembled on separate delivery dates because of careless delivery process
My wife and I went to the Newnan, GA store and picked out a king size
storage bed and matress set and it was a great experienceSadly that is
where it ended, delivery day was a disasterThe wrong side rails were
sent to our home and I had a partially put together bed in our room,
we had no where to sleep and paid over $dollars including $for
delivery, that's described as accurate and professionalWhat a joke!
Customer service is trying to get the right parts sent out for tomorrow
Great!I had to take out of work a second day to be here and insure Rooms
To Go can competently complete the only task they are advertised as being
able to do: Sell and Deliver FurnitureThis only cost me more
time and moneyAwful
service and follow through overallNo one was willing to take into account the fact I had to take another day off work and our BRAND NE

I purchased a sofa from Rooms To GoIt Is months old and have fallen apart-$trash/cheap material-ripping- AWFUL FURNITURE DON'T BUY FROM RTG
I purchased a brown sofa from RTG in April with Warranty-
Problem Date
Purchase Date
Model Number
Order Number
Account Number
Payment Method

Rooms To Go owes me a refund for an item never receivedThey keep telling me it's coming but it never comes
I ordered a part on 11/5/ The SKU for the part was: XXXXXXXP My check for $was cashed by Rooms To Go (RTG) on 11/10/ I had not received my part (cushion) by 12/21/and I called, spoke with "Bonnie" and asked to cancel the order She said she canceled the order and a refund check would be mailed to me
I called back 1/16/2017, spoke with "Cynthia", and she said that "Bonnie" had not placed a cancellation order I reiterated my desire to cancel the order
On 2/28/I requested a refund update online (RTG website)I got an email from "Savon" stating: "Thank you for contacting us back regarding your concernAn email has been sent over to our parts department to see what could be taking so long for the check to come out to youI do apologize for the delay and once I have updated information I will contact you back."
I didn't hear back and called c

Was scheduled to deliver today, Told it will be delivered tomorrowTook day off of workNasty Customer Service
Purchased August12th with a delivery date of August between -Bedroom SetReceived a call at 3pm Aug 23, stating delivery was canceled and coming tomorrowWhen I said this was unexceptionableI was told I'm being compt by delivery coming tomorrow and not next weekI asked to speak to corporate, she stated she was corporate, when in fact she was customer service in Harker HeightsI asked to speak to a manager, she said, manager is busyShe offered a dollar credit and store credit but I do not want to do business with R2G anymoreI'm a disabled veteran and never have I been disrespected by a store worker the way this employee has disrespected meI called the corporate office and she was very sweet but could only offer dollars/plus store creditI would rather cancel my order fully but no refundsThe employee in Harker Heights should not be allowed t

LEATHERset bought discolored within days of purchase and so did the replacement sentExtremely difficult transaction at the store and poor treatment
We purchased a Leather set along with the protection plan in March 2016, by the end of April the couch started to show signs of discoloration where I usually seat, I went back to the local store and showed them picand later that day received a call back from the corporate office to schedule a technician for evaluation of the damages, tech came about a week later and started to "Repair" but, we insisted on a replacement which we got but, within days of use the same exact problem started to happenMy husband contacted the corporate office (again) and was given the option to reselectAt the store, manager "B." was not too happy to see us and as I was talking to MrS.MrBcame back SEVERAL times, once to advise of the treatment purchased with the set was non negotiable then to remind that we had to use the exact amount available the

Furniture arrived damaged and defectiveWant FULL refund
We went into the RTG off the Katy freeway on March 15th to purchase a sofa for our new homeWe purchased a sectional, that came with the accent chair, end table and lampAfter we had picked the set, the associate told us that a PORTION of our sectional AND the accent chair was on BACK ORDER and wouldn't be delivered until Maywe thought it was Absurd, but was willing to compromise only because the actual sofa was going to be delivered March 21, Then we decided to pick out an entertainment centerShe then informed us that it wouldn't be delivered until April 16thAgain ABSURDSo lets recapWe picked a package and an entertainment center and got THREE different delivery datesNow today is March 21stThe date that the sectional arrivedI immediately noticed that the love seat had damage to itThe delivery person tried to disguise itThen when I pressed the issue, he claimed that he would record it on his logNo

I have had nothing but issues with the purchase of a laney park sofa
I went into a Rooms to Go Store at the end of January and was told that a delivery timeframe could not be given to a customerI contacted Rooms to Go via social media and was told that someone would contact meI asked for a supervisor and spoke with JoesphHe assured me that a delivery could be scheduled so I went online and purchased the laney park sofaThe following week, he contacted me stating that my delivery time would be after 4pm on Friday 2/23/The next week, I received an automated call stating my timeframe was from 12-I tried contacting him via phone and email to rectify this issueI spoke with another supervisor (Millie) after who told me I misunderstood and she tried blaming me for the issueShe should not be a supervisor for any retail storeI then called and asked to speak to someone above her and got in touch with Alexis, who was helpful, and then CarlosI ended up having to settle for

WORST material everFurniture breaking apart after years
I bought a whole room set from Rooms To Go and the wood in the dresser where the drawer goes brokeThe night stand drawer also has broken pieces and won't go back into placeThis material is really bad, if this is happening to the furniture in less than years, what will happened after yearsI'm concerned about my safety with this productI am now also worried that the bed could break at any secondI talked to a supervisor from rooms to go and he said, there is nothing he can do about it and the warranty covers only one year, anything breaks after that you should go repair with a furniture shopThis really concerns me, I never had furniture that could possibly be a worse quality than thisI paid a lot of money for that room set and I expect it to lastI want a full refund and I want nothing from this bad furniture anymore in my house

Rooms To Go said I was suppose to Follow a certain rule for payingAlthough it wasn't written in the contract
I went to the Rooms To Go furniture store and I purchased a queen size mattressThe purchase amount in total including the delivery charge was $with a down payment of approximately $I chose to pay off this amount in days or three monthsThe amount every month was supposed to be taken out of my account or automated withdrawal of the amount of $and it was deducted from my account of the first of every monthIncluding the final payment in the third monthWhen the third month came or August only $was taken out of my accountI thought maybe it was just them breaking the last payment down because I thought they were to withdraw all of the final payment out of my account in the third monthI decided to call in September or this month which as well as this month $was taken out of my accountSo I called rooms to go and the sales manager ov

Both sides of an electric recliner sofa will no longer work Called store they offered no help
We purchased a sofa and love seat from Rooms To Go in February of We recently moved to a new house and when we tried the electric recliners on the sofa they no longer worked We called the store twice in September to seek help and both times they said because they were no longer under warranty there was nothing they could do I was even willing to pay for the repair, but they couldn't even offer the name of a company to do the repair work When I called a local furniture repair company they said this was a common problem with furniture from this store and there was no way to get parts unless we got them from the store When I called the store on 9/21/to get the brand name of the furniture, they couldn't even provide me that information So now I have an expense year old electric recliner and no way to fix Doesn't seem that Rooms To Go stands behind their products very

I purchased a complete bedroom set and mattressThe mattress was faulty after a few months and the store doesn't want to help fix the issue
I purchased a complete bedroom set and mattress on November 8th, 2015, totaling close to $4,Six months later, the mattress became severely beaten down on both sides where you sleep, like you were sleeping in a pitI returned to the store, explained the situationThe sales person referred me to the customer service department, where I would have to make an appointment for a technician to come look at the mattressSeveral weeks later, the technician came and determined the mattress needed to be warrantedThe technician said that since the mattress was only six months old, it was probably a batch of bad foamI returned to the Rooms to Go store and was told that I needed to pick out a mattress that was of equal or greater valueThe salesman then proceeded to tell me that the mattress I had purchased was discontinued and the closest thing

Quality of furniture that is suppose to be brand new, delivery dissatisfaction, assembly issues
We recently purchased a new home & with that of course you want new furnitureWent to purchase our master bedroom and bedrooms for our young daughtersOn 9/3/we purchased the Handly Manor king piece set, media chest, marble top console, Tempurpedic King matress, and matress protectorsWe purchased one of the Disney Princess Silver full size piece and another Disney Princess Silver full size piece, plus Kingsdown Geralyn Full Mattress and matress protectorsWe spent over $15k in totalWhen the day came for delivery,but keep in mind almost 1-months laterFirst delivery was master bedroomThe two delivery guys damaged almost every single piece of the bedroom set, as well as damages to the inside of my homeThe way they handled my items through the front door, through my bedroom door, reclining pieces against my walls and windowsI immediately called rooms to go a

Faulty Furniture that is dangerous for adults and childrenStill no resolution and very difficult to get things done with this company
order number XXXXXXX date 9/2/
Jamestown mocha sectional
This furniture is dangerous for children and adultsWe have had multiple issues with this sofa since it was purchasedThe wedge falls and we have had different rooms to go employees look at it and the last one told us it is a defaulted piece of furnitureHe last came on Friday April and left without fixing the problem or proving a solutionSaid rooms to go would contact us yet we still have no answersThis furniture is dangerous and has hurt my childAlso same piece of furniture has a nail coming out of the seat that stabbed myself, my husband and one of our sonsI told rooms to go the problemThe gentle man came and no solution
We spends a little over dollars for this sofa and it has been a nightmareBetween trying to call the customer service number and get th

Warranty Issues with End Tables
We are having an issue with the Finnish on our end-tablesA few weeks ago the finnish began to come off and leave a faded and splotchy lookI contacted Rooms Go, and they sent a service person out to take picturesI told him the only thing we have used is Pledge furniture polish which is safe for the finish and wood typeRooms Go is blaming the pledge and won't stand behind their productI have used pledge on all the other tables with the same Finnish and everything is perfect except for that one table

Attempted to have furniture replaced timesRooms to Go delivered brokered furniture each timeIssue still not resolved, will not simply return it
Furniture bought/delivered in July of The headboard, footboard, and dresser were broken before arrival/delivery, as the delivery crew pointed out to meAugust of 2015, an attempt to replace the furniture happened, but the "replacement" was in worse condition than the original that was broken alreadyDue to the circumstance of needing furniture for the apartment, I was forced to keep the furniture with promises of replacement/a notated account of the damageA 3rd attempt to replace the furniture happened before December of After the holidays/the school year ended, I made a request for the 4th time for the furniture to be replaced from the ORIGINAL damagedThe footboard and headboard were finally replaced, however, the dresser was STILL damagedThis was the 4th dresser they attempted to bring me that was damagedThe de

Offer you special rates to get you to purchase but the contracts don't match the terms offered by the sales people, took months to get correct items
On 8/31/I made a Purchase for $invoice number XXXXXXXX, same day of purchase I paid rooms to go $towards my purchase, the rest has been finance with acceptance now, since purchased I have been making the monthly paymentsThe company uses unethical business practices to bait and switch the terms, they also sent me damgage goods three consecutives times, and at one point I didn't even have my merchandise yet I was still paying for itI believe the company needs to train their employees better as our sales person Guillermo Hused deceiving terms when explaining the options of paymentI wish to be contacted by the company as soon as possible and by someone capable of finding a resolution for me, Acceptance Now and rooms to go have numerous complaints regarding their tacticsThis is an absolute atrocity and a complete

Furniture began to fall apart within days
On June 16, I purchased a sectional from the Rooms to Go outlet in Clearwater FL to make a long story short, the furniture began to literally fall apart within days of owning it I phoned the store and spoke with Mark B., the Manager, he said that his hands were tied and the best he could do was to trade it for an equal priced item or we could pay the difference We visited the store on occasions and could not find anything comparable Our budget was for a set under $and the one we purchased was $ We could not find anything suitable for less than $2000+ and we just don't have the money right now for an extra $ I phoned corporate and spoke to a girl named Aleshia She was very condescending and kept telling me I didn't understand what "Outlet Furniture" was and that it had no warranties or guarantees I told her that I understand very well, however, no sane person would purchase something for over $(after