Rooms To Go

The company took advantage of my year old mother with dementia and Alzheimer's and sold her $14,worth of furnitureMy mother lives with me and had no place to even put the furniture! She was out on a day trip with a sitter who even told the manager she wasn't capable of making these decisions and he ignored what he was told! I called the store after finding out this incident and was refused a refund! NEVER USE THIS BUSINESS!!!!!!!

Shame Rooms to Go!
I have experienced the most horrobale service, and so sorry for taking the Rooms To Go card accountAs a customer I have third deliveryLast time the piece was wrong, and damagedAt this time it is even more damaged! This is unacceptableThis is anti-Semitism! I have never experience such issues with other companiesSuch a company won't stay long in business, with such employees and taking care customers like thisI am a senior, and have to cry and make arrangements to stay at home for deliveriesI will complain to Federal Trade Commission and media in addition to Facebook where you delete such comments all the time, shame

Never delivered at all on day of delivery Customer CARE representative really doesn't CARE Only able to give excuses
Waited days for delivery Received a 1-5pm window I called at 1:45pm to see if they could narrow the window down at all Was told driver would return after next delivery I found "returned" to be weird, but I thought he was "returning" to my area At 5:45pm I called asking when are they delivering I was told the driver showed up and knocked Why not use the doorbell???? They said dispatch called both numbers That explains the VM I had which was garbled and read so fast I could not understand what it was so I deleted it It also explains the call my wife got When she answered there was hesitation then a hang up I called Customer CARE and said I would wait until 8pm for the delivery and if it is not here I need to be compensated for my time and aggravation They said they couldn't compensate me I asked for the manager Manager said the same

Item delivered missing componentBought in march and still waiting for this item
Bought a loveseat from this company and when delivered it was missing a center piece for the backside of the console areaWas purchased March and I am still waiting for them to finalize this order and have called multiple times to get a confirmation when this item would be delivered but always get the answer it is coming from manufacturer overseasIt should never be allowed for someone to have to wait this long for something already paid forI will never send anyone to this store again

I read thru some of the reviews and thinking...shame on me for NOT doing my homework (reading customers) before buying I am giving RTG stars because customer care offered to replace the dresser and the chess because the tracks on the drawers are not working properly - of the drawers on the dresser can't be closed and of the drawers on the chess makes a clunking sound Today's encounters with delivery and customer care were ridiculousThe replacement furniture was initially scheduled for delivery between the hours of noon and 4pmI got a phone call on 1/21/at 3:22pm informing me that the delivery time had been changed to 10am to 2pm No explanation given and I didn't question itI thought perhaps I was the 1st stop on the deliveryI had someone at my house at 9:30am At 1:41pm, the delivery driver calls me and ask if I lived by the Home Depot (HD) StoreNaturally I am thinking he near the the HD near my home ane proceed to tell him how to get to my home but thinking everybody has GPS on their cell phonesWell, he was nowhere near my home After giving him the directions, he said I will finish up the deliverIES in Marrero (on the West Bank) and then make your deliveryCustomer Care calls and I was told he is in my areaNo he is not in my area and he is making other deliveries (plural)I simply can't afford to pay someone to sit in my house all day waiting for a delivery and nor can I take off from work to sit at home all day waiting for a deliveryI have to work to pay for the furnitureWhat's the pupose of FTG calling the customer to give a time frame for the delivery? I called the store and the lady identified herself as a managerShe said she would look into it and call me backAround at 2:55pm I get a call saying the driver is in my areaI told the lady the person who had been waiting at my house has already left and I would be home around 4:At 4:and 4:34, I called customer care and the local store again Customer care tells me they attempted to deliver the furniture but no one was thereI rehashed what had transpired and the previous conversationsI told the young lady that she is blaming the customer for thisThis is not my fault be because I had someone at my home during the specified timeframe and apparently no one had bothered to write down my commentsI called the store again at 4:to voice my complaint and discontentmentThe manager said, "let me call delivery to see whats going on because they told me the delivery would be made by 5pm." I told her the driver is off for the dayWe spoke again and I was told the driver went to my home and no I ne was thereThen it hit me...I told her wait a minute, I have a ring bellI can see every car that passes in front of my house and I can tell the time my trash is picked upIchecked the ring bell and saw the house sitter leave at 2:and then saw the mail man put the mail in the mail boxHe and I arrived at the same timeThere was no other traffic passing in front of my house between 2:and 4:Then she said the managers tell the customers that deliveries can take place at any time during the day and customers are told this when they buy the furnitureThere would NOT have been a sale had I heard that statementI expected to get quality furniture that was functional and didn't expect to be waiting a 2nd time for replacement furnitureIf a customer is supposed to expect to wait all day for a delivery, why call and give a timeframeIn reality, RTG should she tell the customer "this is your delivery date." I was offered two future dates: 1/31/and 2/1/It is needless to say that I am not happy about today's experience, and I am definitely not happy about having to wait more days before I can get functional furniture

Multiple delivery of broken, burnt, damaged furniture that is supposed to be in "showroom condition"
My Rooms To Go experience has been ABSOLUTELY terrible!!! First our couch was DROPPED off the truck, breaking the recliner on a portion of the couch, the FIRST replacement had scrapes, holes, scuff marks all over itToday the SECOND replacement arrives with BURN MARKS, even MORE holes, and straight cuts like the person packaging the couch was careless and just cut it open! So now I'm sitting here waiting for the supervisor to call me back and schedule the THIRD day I have to take off work to sit around and wait for a damaged couch

The majority of pieces of furniture were damagedI ordered a nightstand to be delivered with the damaged pieces, and was charged a delivery fee
Orders XXXXXXXXex and XXXXXXXXex have been the latest problemThey could not coordinate the delivery dates and after numerous instructions for access information could not even get that straightI bought $7,worth of furniture, and the majority was damagedThe delivery people were in a hurry, and I believe did a lot of the damageMy husband accepted the delivery, and I wish I was there because I would have refused itI would have purchased elsewhereThis is our vacation home, our lifelong dream, and dealing with this company turned it into a nightmare!!! The salespeople at the store were wonderful, but trying to deal with the customer service number was unrealWe tried to talk with supervisors, and they were never availableWe also tried to get an adjustment for a delivery fee, and were told they don't do thatI have been

They will take a month to bring my order after paying it in full, they will not let me cancel it because I had to do it, because they spent hours, they want to take 20%,

Delivery issues as well as damaged products upon delivery and damaged furniture during 2nd delivery
I wrote this email on December 8th to the customer service department to let them know what was going on in writing since I've had several conversations on the phoneMy first delivery was on 11/6/and the console was damaged so they had to order a new console, Second delivery: console and tables were sent, a chair-side table was sent with all legs the same so was unable to assemble and had to contact customer svc for this along with the delivery team dropping the firebox on one of the Universal Pier's causing damage to shelvesI asked if it hit my tv and he advised me that he stopped it with his foot so he didn't think it hit my tvThey did not know that they were supposed to install the firebox into the new consoleI had to explain to them that they had to remove the shelf and install the firebox into the new consoleThey wanted to know where I purchased the firebox and

Manager secretly overcharged account and gave me total different from wht was told to me in storeTotal that was given on in store receipt
To whom it may concern:
I am writing due to the inability to get assistance from anyoneAfter multiple months of reaching out to corporate customer service, visiting and calling the store several times and multiple promises of a call back from the District Manager, as well as a resolution within a week from the delivery date of my furniture- nothing has been doneI am frustrated and prepared to take this as far as the Revdex.com
My family and I went into the store during labor day weekend sale and bought furniture to furnish our new apartmentMy husband decided to apply for credit with RoomsToGo and was approved for $4,We purchased a bed for my daughter, a bed for my son, a bed for my husband and I and mattresses for each bedWe were leaning to purchase a sofa or an adjustable base for our bedWe decided against the base because that

Rooms to Go have very poor, unsatisfactory, disappointing delivery service and customer service
I have ordered bedroom sets online on September 25th, One is delivered on October 10, The other set was said to be back ordered and will be delivered October the 30thOn October 30th, I received a recorded message saying that my delivery will be at 3:pm to 7:pm on that daySo I asked my daughter and my niece to request an early release from school so they can receive the delivery At around 7:p.m., I received a recorded message again saying that the delivery will be later than usual We waited and waited until 10:pm The delivery did not arrive and no one called, so I made a call, no one answered The next day, Tuesday, October 31st, I spoke with dispatch/delivery and they informed me that the truck was at the house at 11:pmSo I said we waited until pm and were definitely asleep at 11:pm and nobody had called to inform us that it would be

ON 12=19-.I was informed that my delivery time would be between and 4pmAs of pm I have not received my merchandise
ON 12=19-.I was informed that my delivery time would be between and 4pmGranted I had to make special arrangement so I that I could be present4pm arrived and no delivery So I decided to callI was informed that my delivery could now be between 4pm and 6pmIt is now almost 8pm and no delivery .I have called customer service and the manager at rooms to goThe only thing they can tell me is that they are sorryMy time is important to me as wellAt least someone could have called and informed me that they would be late and give me another estimated time and actually fulfill that commitmentI feel as though the company should be accountable for thisWhen I tried to call for someone in corporate I was told that customer service is corporateI called again and was told they would call me back in which they did notWhen I call they are brushin

Misleading sales practiceNothing in document signed!
I purchased my furniture from rooms to goI chose the acceptance now programThe sales rep didn't tell me that the Force Field Protection that is going to charge me $and $They charged me two different prices for one sectionalHe NEVER told me how much it's going to cost! They charged me for a queen mattress protector that I didn't ask forA total of total of charges! They keep saying they wouldn't sell me the furniture without itBut I never signed ANY documents that say they don't sell any furniture without the protectionThere is nothing in writing or nothing on the website that states thatI need a refund of the money, or they can take the off of the balance, or they can give me new furniture without the spray that costs $14!

Horrible Customer Service and Delivery is even worse
I purchased an order worth almost $6,I purchased the furniture almost months before I moved into my home, and even when I was set to move in the furniture was on backordera waiting gameMy order was split into parts, the living room set was delivered and a chair was forgottenSo as of now, I am missing a chair and my daughters bed (but have the dresser)
They didn't give a time frame for delivery but insisted that I stay and wait for an all day deliveryI asked if they could call ahead on different occasions, and did they call upon arrival-NOCustomer service is rude, and I got rude back so they put me on a blacklist and refused to come back out to deliverI asked to speak to Corporate and magically there was nobody available but associates and a customer service manager
I spoke with the GM at the store and not one time did he even apologize or try to help me solve my issueIt was blame the customer the w

Salesperson charged me, credited me and recharged me Told them I was paying cash out of my account Added an extra charge without approval
The salesperson charged me $warranty without asking so I asked her to take it off She brought it to financial who (I'm sorry, I credited the whole balance by mistakeI need you to swipe your card again) the salesperson knew we were paying cash out of our bank account because we told her So I swiped for the second balance When I got home I had a message from the bank I was overdrawn by $I looked atY account and say two purchases from Rooms to go butO credit I called the store who wasDry rude and stated there was nothing they could do about itI had to wait until midnight to see the creditI asked what happens with the overdrafts I will get charged because they took and extra $out of my account It has.nOw been two days and there is still no credit
They should be telling people these things before they are asking

Took multiple attempts to deliver furniture and once delivered, furniture was broken and parts were missing
I ordered a dining room set and a living room set online on the March 2, I had a deliver date of May 29, I provided detail instructions that explained I residence was on a military base and all indviduals trying to gain access on post(Fort Belvoir) must have valid I.D., vehicle insurance and must be able to pass a background checkThe individuals delivery my furniture could not gain access to post due to someone on the delivery team failing the background checkI called customer service to explain that my furniture was not delivered and the reason was because the delivery personnel could not gain access to the installationTHey said that they owuld inform the delivery company and rescheduled my delivery date for the April 5, Once again the delivery company could not get on post on March 5, due to someone on the delivery team not passing their backgrou

Incorrectly billed, never got credit for the warranty mattress
Exactly what the summary says,
1st mattress was under warrenty, was told to go shopping we did the next mattress came used, the 3rd mattress wasn't comfortable the 4th mattress was perfect, in all of this swapping the discount was lost and I can't get a hold of anyone

Purchased up to $4,worth of furniture from this company and never againShould've checked with Revdex.com before even considering purchasing from this placeOver negative reviews should be enough red flags that this place isn't trustworthyMy whole experience has been a nightmareI purchased beds and mattresses last week on Saturday morningThe salesman told me it would be delivered on Wednesday between 7am to 11pmMy mom and I, take a day off from work to wait for the delivery truckApparently rooms to go needs big trucks to deliver queen size beds with their mattressThe first delivery truck arrives and it's men delivering the itemsThey let me know that they're only delivering bed and mattress protectorsThis is already frustrating enough because when you expect a delivery you're expecting everything all at once I refuse the delivery because one of the men let me know that the headboard is defective and I will not receive something that I paid full price forOnce they leave, the next delivery truck arrivesThey tell me they have bed and and the queen sized mattressesI let them in and they begin working on my bed, they realize that my bed has NO BED FRAMEAt this point I let them know this is extremely ridiculous and unprofessional because how am I going to get sent a bed without a bed frame to hold it up? I really don't understand who's responsible for this entire mess because it's unacceptable
We decided to stay with the items since they already built the beds and take matters into our own hands and show up to rooms to go in the Doral locationThe manager(didn't get his name) tries to be apologetic and tries to get us to give him a second chance and we refuseI let him know the issue and he keeps trying to persuade us to let us make it right but at this point this doesn't even matter because I am upset, aside from taking a day off from work, losing money, and wasting gas cause mind you, I live in midtown and I have to drive all the way to Doral, I'm not going to give them another chanceThey give me the bed frame for my queen sized bed so I can install it when I PAID for a delivery and installment service that is about $and something dollarsThe least they could've done is sent someone over to help out
ROOMS TO GO, and their sales associates do not care about you or your feelingsTheir customer service reps are useless and all the want you to do is to give them another chance so they don't lose any more moneyI decided to not give them another chance because my money is not going to go this shady businessPurchasing from this company has been a horrible mistake, we are currently without beds and trying to return this garbage that has been sent to us because we do not want itThe mattresses and my bed, that were delivered are unopened, in perfect conditionI've been expecting a call from their manager so they can set up a date for the items in my house to be picked up because we do not want anythingI'll be waiting

Please see attached doc for details

Purchased credenza, but is does not have the finish shown at store
The first credenza that was delivered had stainsThe second credenza which I did not accept was crackedThe third credenza does not have the finish show at the store (or like others received)There is a disconnect between customer service office and what is being deliveredThey sent two repair men, but they only take pictures and what they report I need, is ignored by customer service