Rooms To Go

Bought two couchesPaid for the "scotchguard treatment" to keep them from staining; they gave me two little bottles of cleaner and said that if anything did end up getting on the couch that I just need to blot a little of the solution on the area and it would disappearThe product was never applied which became obvious within the first couple of monthsI called to ask them to send new covers that were actually treatedThey had to send a technician out to look things overIt was recommended to me that I have the couches professionally cleanedHe also said he was there on behalf of RTG, not the customerThe "customer service supervisor" who called a couple days later to handle my case said that I should have never washed the covers since that voided my warrantySeriously? When I voiced my disapproval he only talked over meHe eventually said I could "have the stage" and after I got done talking said he was sorry I felt that wayRooms to Go: too big to careYou had an opportunity to keep a customerYou lost one for life

Defective bed
Purchased a platform bed from RTG in May and also purchased an extended warranty which I was told would cover anything that happened to bed Moved to different address and part of the wood both on headboard and platform was found to be split and some of the screws would not go back in bed tight when reassembled Reported issue to both RTG and the Warranty Company(Extended Warranty Corporation and after they sent tech out to look at damage made decision I caused the damage Explained to customer service rep this was ridiculous and made to no since for me to spend money on an expensive bed and dresser just to tear up and purchase an extended warranty also I did tell the rep I would be filing a complaint and ended call I work hard for my money and try to buy things that last and thought by purchasing the extended warranty this would help be a wise choice I feel I should be compensated for not only the bed that cannot be used but for the extended warranty

I purchased a living room set in It was beautiful in the storeHowever, when the set arrived at my house, I noticed the loveseat was full and firmThe couch was soft and flatWe contacted rooms to go customer service who said the cushions would arrive as replacements for the couchThey never cameThen they denied that they offered to do thatNot even a year later the fabric started to tearI noticed the floor vacuum was getting stuck when going under the loveseatMy husband flipped over the loveseat and couch to look at the frameWe found the wood used was broken and glued together and rotted planks were used for the frameMy husband had to reinforce the frame with 2X4's to keep them from breaking completelyThe feather downed pillows leak feathers all dayThey stab you as you sit on the couchMy vacuum is constantly full of these feathersThis has been the worst set I have ever purchasedThe lamp the first month broke when the chain was pulledThe table legs move and shift when they shouldn'tThe worst part is knowing this was made in the USAIt's an embarrassment to stamp that on the rotting wood of the frameI now understand all the deals on financingThe products are poorly made in the USAI will be purchasing from *** going forwardI wouldn't recommend RTG to anyone looking for furnitureI wish I had read reviews before wasting my hard earned money on the junk they sell

Rooms to Go tells me that they cannot replace my table because it is not a manufactures defect
8/16/- I purchased a table with chairs The order number was XXXXXXX Sales person was Yisbel P., her sales #XXXXXX Purchase amount was $1, I paid for the purchase with the Rooms to Go credit card that I applied for that day The warranty was purchased later I received a call from Rooms to Go in October while I was out of town and purchased the warranty sometime after I returned home My warranty customer ID # is XXXXXXX
12/11/- I spoke with Rose with warranty repairs and told her that my table has imprints on it I sat a piece of shelf lining under a fruit bowl to protect the table from being scratched by the bowl She told me that my warranty did not cover this because it was not a manufactures issue I told her that this should not happen The lining should not make imprints in the wood and that wood should be stronger than that Then she sent me a co

I called today to exchange chairs for diffrent colors that costed more employee said no exchanges manager was suppose to call but no call I paid
purchase date 3/16/problem date 3/19/ order no XXXXXXXX payment cash and visa store
these chairs are new in box never open, I decided I want white instead of gray which would cost more, I was told by salesman that I could return chairs if color wouldnt right and I was told by person that put them in my truck that if I wanted to exchange them to talk to managerBut today was a diffrent lie,When I called store I was told we have no returns,no exchanges, we are a

Worst experience ever Missing parts, not showing up on delivery dates, not proper bedroom set up, terrible customer service
On February 24th I purchased a King bedroom set and an adjustable bed The salesman sold it to us so beautifully but turned out to be a nightmareWell first, we had to wait weeks for the bedroom set to be delivered When the furniture was delivered apparently we were missing a heavy metal piece that was needed for the adjustable bed to fit inside the bed frame (this was never advice or recommended at the time of sale) I called the store immediately and spoke to the sales man He wanted us to use the little thin wood sticks to hold the heavy heavy adjustable beds Impossible because the wood pieces and not made to hold that kind of bed That was a back and forth between the salesman, store manager and delivery man Well, at the end they left and our bedroom set was not set up on that day but they left everything in the house I went to the store to

Did not receive items that were to be received from seller
On 2/6/I purchased a bedroom set with dresser, nightstand, head board, etcAlso purchased a mattress and Serta motion essentials power baseDelivery was on 2/10/Only received half of the power base and a box spring that was not orderedI then tried to return the item, only to be told that you only have hours from time of purchase to return, not hours after deliveryI was contacted by a manager 'mark' from rooms to go and was told that his salesman didn't enter my purchase correctly and that I need to pay an additional $to actually receive what I had thought that I had purchasedThis is like buying a corvette, and having it delivered without an engine, and then being told sorry the salesperson didn't enter the engine in the computer correctly so you can't have it unless you pay more moneyWhy would the salesman charge me for products that are incompatible with one another

I bought a "display ON mattress" on 5th of July I wanted to pick that up right away but they would not let me Now when I receive it it is TORN
I bought a Mattress which was on "final sale" I paid for it right away and I did understand that this was a final sale and returning was not acceptable However they would not let me carry the mattress that day but wanted me to wait for days before the merchandise was shipped I was Ok with it Now when I get the merchandise the mattress is TORN! I tried to call the merchant back and return this and ofcourse they state that this was final sale and nothing could be done My belief is that they have shipped me a differnt defective merchandise in those days Absolute cheats !

In store we paid $for the Creekside Collection Twin Step Loft Bed w/ DeskAt home we realized we could have paid $and received an extra bed
Twice while in the store we asked our sales associate, Rosa C., if this was the best deal we could get on this package and if this package was on saleRosa looked in her Microsoft tablet that she was holding, and twice assured us that this was the best deal availableUpon returning home, after paying $for the Creekside Collection Twin Step Loft Bed w/ Stairs & Desk, I went online to check the measurements and realized that in the center of the landing page of their website for"Bunks, Lofts, and Storage Beds Sale" is our EXACT bed for $($less) with an additional roller bed on castersI called the store to explain the sales persons's mistake and after speaking to different people everyone's stance was there was no mistakeThey "had no idea we would want to pay $less and get an extra bed"They offered to exchange the be

advertisement, lack of guidance and horrible serviceI am suffering horrible back pain due to the lack of support of the furniture
Rooms to Go
Acct #XXXX XXXX XXXX XXXX
In February, my girlfriend and I decided to purchase a bedroom set from Rooms To Go I loved the model I picked (My girlfriend actually suggested for us to get a room set somewhere else but I loved the Rooms to Go set better)and with the advice of the sales rep, even added storage drawer on one side I was advised to purchase a low profile box spring for the mattress to avoid any complications and of course for it to look more like the one in the showroom (THAT IS WHAT EVERYONE WANTS ANY WAYS, THEY WANT WHAT IS BEING SHOWN)Well sometime in early March, we received the new furniture and as the delivery men were assembling the furniture they realized when they went to place the wooden supporter slats that hold the mattress, that those pieces were not the correct ones We were informed that they would r

Ordered a custom headboard which was delivered to the wrong address by UPS, now they cannot find it and until they do I cannot reorder it
I ordered a custom headboard on 1/19/and was told it would be delivered in appox weeksAbout 1/weeks later I received a delivery notification from UPS, but no headboardUPS would not give us any info they told us to contact Rooms to Go Rooms to go told us it was delivered to the wrong address in OH - I live in FLThen Rooms to Go customer service rep, Luyo told me it was in Jacksonville, and is somewhere in the UPS center and no one can find it I asked it I could have another sent and cancel that, they said no the vendor will not do thatSo they expect me to wait until it is foundI contacted the the person who sold it to me, Tammie Mtoday, 2/24/16, she contacted Luyo and Luyo told me she will try to know something by noon todayShe once again stated that the vendor has had this problem before and ended up with two headboards d

My complaint is with the merchandise, and service and delivery
On, Feburay 25, I purchased a living leather living room suite for a total of $3,My merchandise delivery date was March 11, The Recliner was brokenI contacted the call center to bring me another oneI had to changed the appointment once due to workTHe call center and the warehoouse confirm a delivery of April 6t, bewteen 2-6pmTHe deliveryman ever cameMy husband took off work thoses hours to make sure he was there when the deliveryman cameOur suprise when no one came or callI receive calls and texts the day before to confirm the delivery, This been the worst experinceWe paid our more for good quality merchanise, but we have not recived thatThan the power sofa is uneven, I spoke with a representative and told her that I wanted a refund on this living room, because it is poorly madeThey wanted to send a tech outI feel if paid for brand new furniture, than I deserve to have new f

Bought $furniture 4/19/First delivery on 6/23/with damagesReplacement on 6/28/was also damagedTold we must now wait until 7/21/
We paid $for furniture in April 17, The order number is XXXXXXXThe first delivery was June 23, The furniture had major damageThe second delivery on June 28, with worse damages than the original productWe have been told the next attempt for replacement will not be until July 21,

Took three deliveries to get the correct furniture delivered then the sofa cushion was ripped and they will not come replace when I can be home
I bought a sofa/loveseat on 8/8/and they could not deliver until two weeks later and it was the wrong thing when deliveredI arranged another appointment for delivery and it took a total of three appointments before the correct furniture was delivered when I finally got it the sofa cushion was ripped, which wasn't noticeable until the delivery guys left, so I called and made an appointment for a tech to come replace itI have made it clear that I cannot be home before 3:days of the month and the other days I work until 7pm so today was my "appointment" and the tech showed up at 10am and when I called him and asked for him to come back at 3pm when I could be home he refused I called customer service and they asked that I make a Saturday "appointment" in a few weeks which I cannot do They insist on coming whenever the technician

I purchased a bedroom set for my son I paid some $3,and included the service to have Rooms To Go install the furniture Recently we my son laid down on his bed and heard a break on the side rail We determined it was cracked and could no longer support any future weight I called the store and was advised that my warranty had expired I went ahead and purchased new rails to replace the broken piece I again had the tech install the new side board The Tech advised me that the bed was defective in the first place meaning the parts (screws and bolts) that are needed to be in place and ensure the integrity of the bed were not in place and infact missing On top of this, the Tech advised that the head board was defective meaning the wholes did not match the rails in the first place This was never identified by the original Tech so therefore I never knew of the missing parts and defective part I called corporate ad spoke to Norma and Allison and they both advised me that

MY complaint is for rooms to go customer service, they are very rude and have no regards to customer relations
Purchase date is 12/10/16, it is the Lincoln Square sectional couch order number #XXXXXXXX Total price was $2,355.93, I paid $cash and then $1,will be put on rooms to go credit card First delivery date was 12/16/and on this date all three pieces were delivered but the third piece the RAF Loveseat was damaged the legs were broken so we had to get a new delivery date from customer service and we got 12/22/as the new date and they called two days before telling us that they will be here to deliver from 1pm to pm So I had to take off work again to be at home to make sure I received this item because we had family coming in for the holiday They called saying they were running late and would not be there till pm and they did not show till 7: This time when they delivered it was the wrong piece because it had the arm on the left side of the lov

I purchased a complete Dining room/ hutch and entertainment center in November with a 12/delivery date I received partial delivery and was informed by the sales manager unless if can't wait until the new years to receive the remainder of my items he will cancel my orderI went to the store and complaint and the manager informed me the earliest date I would receive the remainder of my furniture was 12/I am a first time home owner and I purchased these items to receive them by 12/for my house warming scheduled on 12/23/ The manager informed me I would receive partial reimbursement on the delivery charge Also, the two towers for the entertainment center are dentedI have been waiting since December to receive them however, I was informed by the customer service representative I would receive the replacements by 01/20/ I have complained to rooms to go via their Facebook page and email No one has reached back to meI have requested for a manager to contact me

I purchased the Marby table and dining room chairs in Dec from RTG.com They delivered it and assembled the chairs and table One year the chairs began to fail I have a not so great back and fell out of one chair in or around January, when one of the chairs collapsed on me from the legs breaking After that one by one, each chair has collapsed The legs break and the back falls back I only have one chair left, which is starting to go too I contacted RTG.com in or around March, or February and they said since my warranty was for year there wasn't anything they could do However, every chair has failed now and the chair is showing online with a bar they have now installed between the legs, which is not apart of my chairs I emailed them but they gave me the run around My order number is XXXXXXXXI or XXXXXXXX-XThis product was manufactured and sold to the commerce/public (me!) with a dangerous known product defect, which caused me to fall more than

The warranty that purchased they aren't horroring
They didn't put the stain protection on the couch and if they did I have the warranty

I keep receiving damaged furniture from the storeCustomer service is rude and does not care about customers
It's been a month since I made a payment to rooms to go and I do not have all of my furnitureTwice I have received damaged furniture, trash has been left outside my apartment by their delivery agents and I can't seem to get much help from the storeI am tired of dealing with this business especially since they have already been paid and I am still hanging around waiting on some good furniture to be deliveredI have expressed my frustrations to both my sales agent and customer service manager but at the end of the day I'm still sitting here without furnitureThis is insaneThey do not care about customers whatsoeverI regret walking into their store to make a purchase