Rooms To Go

Delivery for one order was outside the hour window and I was never given a notice2nd order was on B/O and I was never notified
I went into the Rooms to go on Arlington Expy, Jacksonville, FL on 05/28/to purchase a living room setExperienced poor customer service from their salesman and also from the manager BrianI decided to leave and place my order online so I could avoid their poor customer service at the locationI ordered a living room set and was notified via text message on 05/that my items would be delivered on 06/with a delivery window of hours, from 2-6pmI called them on 05/to ask if they could call ahead so I could meet their driver at my house, they said they could notI took a half day off work in order to be there for their window, as of 6pm on 06/they were a no call no showI called their customer service department and was told they were late and would not arrive for another minutes to an hour approximatelyI voiced my di

Customer service reps hung up on me twice, changed delivery time at last notice, told me I didn't matter but were very happy to cancel my order
I ordered a sectional sofa from the Madison store on November, with a delivery date of December, A few days before delivery I received a text stating my delivery time was between 1-5pmThe day of delivery I received a phone call around 1pm, saying that my delivery time has changed to 3-Before I could say or ask anything I was hung up onI called the corporate office and was told that's how they do it it and nothing could be doneI spoke with a supervisor, Pedro, who told me the same thingI asked to speak with Pedro's supervisor and both times he would not transfer meInstead he put me on hold while he tried to contact dispatchHe returned and said he would try to see if the delivery could be made in the original timeframe and would call me back with more informationAround 3:30pm I received a phone call from someon

Bait and switched twice
I purchased a Gray power sectional from Rooms to Go on Oct 10, I was told that a third party will handle my delivery on Tuesday Oct 16thWhen the delivery arrived part of the couch was not the right color it was a beige/off whiteI asked to replace the one section and again was given the wrong product, I feel the salesman tried to sell me something he didn't have in stock so I think that's why I'm getting the wrong item over and over again

We ordered furniture from this location on 1/25/The Rooms to go policy is that if you cancel within hours there are no issuesWe cancelled the furniture on 1/26/because the house we had a contract on fell through On 1/27/the website was not yet updated so we called again and was told that they put it on hold, they did not cancel it We explained that was not acceptable, it had to be cancelled After three calls to customer service and the location the manager at the location finally put the cancellation through or so we were told On 2/13/we received texts that are furniture would be delivered on 2/and 2/ We do not own the house, we can not have this on our credit When we called customer service we were told that they again just put it on hold The customer service person was useless and would not help in any way The store is very shady and dishonest We have no where to turn to make sure this is resolved in such a way that does not negatively

This is a customer complaint for Rooms to Go Furniture store for their integrity issues at point of sales, nonresolution efforts poorcustomer service
I purchased almost $in furniture at Rooms to Go Buckhead Atlanta, GAAs I closed out the purchase in full I made arrangements to pickup furnitureDebbie was the person assigned to close out my account and David was my sales repI clarified before leaving the store on 6/9/that I would be able to pick up my furniture later that day as I had been calling in for the last week in a half so that I would have all my ducks in a row as I would be incurring charges for uhaul rentalMsDebbie said that because the delivery office hours was only from to 7pm on that day she would have to set my pick up time for Saturday 6/11/but that when they opened I had her assurance that she would be emailing them making them aware of my intent to pickup the furnitureWhen I got there I spoke to a MrFreddie Cwho said he had no knowl

Told I Can't return or exchange this adjustable bed frame I got with mattress set
On Jan 13,I purchased a mattress set along with the adjustable bed frame and a leather reclining loveseatOrder# XXXXXXXX Total sale was Over Sales person was helpful, Delivery and set up was perfect, it arrived at 5:on 1-I had problems with the loveseat and bed right off the batI went to store at open the next mornTold Donna and she let me choose another loveseat (order XXXXXXXX) and told me to give bed a couple weeks and I have up to a month to return itGood right? Not the caseMy husband and I are side sleepersI have fibromyalgia and have pains in every joint and low back problems as wellI set the head of bed up a bit along with the foot so after sleeping on it this way for more nights I was waking up throughout the night with both arms and hands asleep and tingling and burningBad circulation with them elevated under my pillow (how I sleep)My husbands back starte

Sold items not availableWrong delivery of items timesPromised call ahead was not givenManager not responding to callsManager gave info
I bought almost $worth of furniture and was scheduled days for deliverythe first delivery occurred as notedthe second thru have been the wrong item or not call ahead as guaranteed by the Manager RandyThe office Manager Rose still has not returned my calls after she was contacted and said she had contacted delivery and would speak with a supervisor Vickie at the call center dismissed my concern with her attitudeI just want the items I paid for months agoThe dining set I bought wasnt even available when I paid for itIf I had known, I would have not paid for it

We purchased our Leggett & Platt adjustable beds from Rooms to Go in June The beds have broken times within the first mos since purchased They contain a cheap plastic housing that breaks easily with everyday use We are not overweight, do not have small children jumping on the bed, have not moved the beds since they were delivered or any thing else that would cause these issues The housing has broken twice on bed and once on the second bed One of the beds also has a faulty support arm that we have to repair that causes it to squeak loudly when you get in and out of bed These beds costs over $4k including the mattresses They have a full yr warranty and partial warranty after that Needless to say we have had to pay for of the repairs so far Both Rooms to Go and Leggett & Platt have terrible customer service and are unwilling to make the situation right Take your money elsewhere when it comes to such a large purchaseBUYER BEWARE!

Customer Service Call Center has not solved my problem after almost two months
My fiance and I purchased a couch from a Private seller who got it from Rooms To GoHe gave us the paperwork and eveything so we knew it was from themWe had the couch for about two years, and decided we wanted to order new cushionsWe spoke with someone at the Replacement parts call center, who sent us an attachment which was to be printed out, filled out, and a check to accompany itThis was sent out shortly after and we began waiting for the check to be cashed and our order to come in the mail
I had called customer service a few times to check on the order, because I had no idea the amount of time it would take to get our cushions, and we decided to move to a new house in the mean timeI called repeatedly only to be told that I didn't have an account, and there was no information available about my orderOn Jan 21st the check was cashed, and yet still no one from customer service would acknow

Product quit working after monthsRepair person could not repair the loveseatNeed a replacement product ASAPDisabled and unsatisfied
Purchase date 11/04/
Problem date 04/18/
Repairperson 05/02/
Power Console Loveseat Platinum/Genesis Leather/Vinyl SKU: XXXXXXXX
Sales Associate: Steve L
Order Number XXXXXXXX
The products electrical quit workingService person scheduledThey cannot come for weeks to examine the productThe repairperson told me they could not repair the problemRepairperson said will file a report, and I would be contacted in a weekI contacted a Rooms to Go customer careperson, Cris, and asked them to exchange the loveseatThey said they would have to evaluate the repairpersons reportNow I am without a useable loveseat, that I paid a great deal of money forI am disabled, and need this product to function properly

My total refund on invoice # XXXXXXXX is to be in the amount of $I received a refund of $1581.93, where is my remaining refund of $98.31?
My total refund on invoice # XXXXXXXX is to be in the amount of $I received a refund of $1581.93, where is my remaining refund of $98.31?
Rooms to Go delivered damaged furniture TWICE, when I finally decided to return the furniture for a full refundI spoke to customer service and to the manager of Rooms to Go in KnoxvilleThey have told me since the scheduled pickup of damaged furniture that my total refund would be $
My experience with Rooms to Go has been the biggest nightmare I have ever experiencedThe sets of delivery drivers were rude to me and my husband, and also scratched my brand new hardwood floor while trying to jam in a side board to a defective headboard
Rooms to Go customer service is horribleThey need a lesson on customer experienceThey need to take responsibility for this horrible experience

Cancelled order on 2/6/totaling $Have not received refund as of today's date 2/21/
Spoke to customer service office, corporate office re: cancellationThe rep said she would ask for the refund to be sent overnight express mail given the amountThey would return my callWhen I did not receive a call I assumed the check was being sent regular mail to be received within 12-daysIt is now February 21st, I have not received my refundI have attempted to contact customer service, and you listen endlessly to a recording that others are being assistedI have left my number for a return call nothing has happened This is unacceptableI cancelled within the required time frame and no one or no company should be allowed to hold onto someone's money for weeks

I ordered furniture on January 1, and was delivered damaged furniture two times The company has refused to remove from my home
I have been delivered damaged furniture twice - the first delivery on 1/16/and the second delivery on February 6, I have attempted to work with corporate and have requested they remove the damaged pieces They refused citing policy Two attempts to obtain undamaged items including a sectional, TV console (which was refused outright as it had a broken leg the first time and chips the second time), damaged room dividers, chipped dining chairs, end table that has one leg shorter than the other and rocks back and forth and damaged ottomansI spent over $6,and was charged excessively for delivery of each piece and have had to give up my time to deal with thisAll conversations with corporate have only resulted in more "exchanges" and deliveries being scheduled - now for February and February 27th for "repair" of dining chairs

Rooms To Go refuses to issue me a refund check
In late August I visited the Rooms to go in Macon, GA to make a purchaseI purchased a bedroom suit and also a king size mattressA few days later I went back to the retailer to let them know I only wanted the master bedroom suit and would like a refund for the mattressI was told that I could not get my refund in the same currency in which I paid (cash), but instead I would have to receive a check from corporateAfter weeks of not receiving my check I called corporate and they told me the check was mailed out on October 4, I told the rep I had not received it and she told me to wait days to see if the check would arrive and if I have not received it by then to call back and they would reissue the checkI called back sometime in the middle of November letting a rep from R2G know I still had not received my refund and would like to know what is going on with itThe rep told me she would send my information to billing and a

Incorrect Order, damaged setup, delivery issues
A queen bedroom set and mattresses were orderedThe sales rep ordered full mattress in errorThe slats are attached to a strap to ensure proper installation, however the strap was cut there slat was installed incorrectlyThe store was contacted and new slats are being sent The store was also contacted to have correct mattresses deliveredI was informed that delivery would be Friday, at which point the associate was informed that no one would be home due to work schedules until after I received a call this morning that the delivery had been scheduled for 7a-11a, despite my previous notification that no one would be availableThe number for the district manager was requested and I was provided XXX-XXX-XXXX which is only a call center, again more "pass the buck" activityI have dealt with the company for years and this is the first and the worst experience everThis problem meeds to be resolved and NOT at the customers inconv

They delivered our first headboard and dropped it in the drivewayHad to wait month for new one to get deliveredThen they just scheduled an appt via text message for the delivery but it was during my work hours so I could not be there when I called to reschedule they said my headboard would be put back into the system and that it would now be on back orderSo I had no choice but to wait another month for it to not be on back orderWhen I finally got my new headboard delivered the delivery guys pulled the bed out on my brand new floors I had layed the month prior and left a inch gouge in my floorsThen to top it off when I called less than an hour after they left (which was when I noticed it because I had to vacuum the mess they left from their feet) they asked me to send an email with pictures So I did that and received a letter in the mail from a Ruth Gwho informed me that the delivery guys said my father pulled the bed out and did the damage and that the case was closed So the delivery guys lied and she did nothing to hear my side of the storyMy father is a year old man who could not pull a king size bed out by himselfAfter many attempts to try to reach Ruth Gshe would never return my calls I purchased room sets from Rooms To Go and spend thousands of dollars there after my house flooded from hurrican Irma I will never shop there again and neither will any of my friends or family After all my family has gone through to rebuild our house from the hurricane this just added to our frustration Horrible company with horrible customer service!!!

I ordered a bed set from rooms to go and a week later cancelled it and was told that I would have a check cut to me even though I paid cash
That was a issue being that no one informed me of the return policy nor gave me any type of paper work informing of their refund policy I actually spoke with different reps that told me that day that I would get cash back but the store manager Kayla informed me they don't give cash refund and I asked for a copy of the refund policy which she said they don't give to customers but went ahead and printed one for me since I asked I called the district manager and informed her of this she then said if they do receive cash that weekend that they will call me for me to come in well I never received a call I actually called them that Monday and was told a check will be issued now fast forward to yesterday I received a check from them in the amount of which is less than I paid I called them and was told by Kayla that I was charged a process fee of

Bought recliners that have console in the milddle it had to be return arm was broke and now the seat has two rips in it on the seam
The double recliner the one the arm was broke decthey bought me knew one now the seat is ripped in places and they will not do nothing about they were very rude

Poor quality product at a premium price & poor customer service
We're extremely unhappy with the poor craftsmanship of our just over year old set as well as the customer service we've encountered this morningThe attached cushions on the couch are ripping away from the back and the throw pillows are unraveling at the seamsCustomer service rep told us nothing can be done and that we're pretty much just out $2,and then hung up on meThey have failed to deliver the customer service and quality of product that was promised at the time of purchase

Delivery moved from 9/to Nov because we needed to move our delivery date by one day No notice of this change provided when delivery date changed
Placed the order in late Aug Delivery scheduled for Sept Called on Sept to shift delivery back a day Was told to call back the next day When we called back the next day, we were informed that our order had been delivered to someone else and now it was backordered to Nov If we had been told of the impact of moving the original date, we would have made arrangements to keep the date Once we were informed, it was too late The subsequent customer service over the phone has been poor, with an attitude of "sorry, but too bad." Supervisor also failed to call back after she provided misinformation about subseqennt delivery date and an additional message was left for her