Rooms To Go

Furniture not delivered when promised
January 1,
RE: Rooms to Go Delivery Service
Dear Sir or Ma'am:
The delivery service for Rooms to Go Furniture Stores is deplorable! It never fails that if your delivery is scheduled after p.mor before a holiday, the truck will "break down" and the customer will be inconvenienced and disregarded
My delivery was set for Monday, December 31, We received an automated call the day before stating that our furniture would be delivered between 4pm and 8pmOn the day of delivery, we received two calls confirming our deliveryThe first call was around 4pm confirming our address and details regarding the deliveryThe second call was at 7:p.mwhen the driver stated that he was en route to our homeAnd then mysteriously, we received a call at 7:(minutes before the end of our anticipated delivery time) only to be told that the truck had "broken down"The driver made no attempt to offer a solution or give us any further deta

Will not issue refund
I placed a sofa set on layaway on Saturday, July 23, with a $dollar down paymentOn Sunday, July 24,after speaking with a family member about the poor quality of the store's product, I called at 10:08am to cancel my orderThe person told me that the store wasn't open yet, but they would take care of it for meOn Tuesday, July 26, 2016, I called to see when my money would be back on my card and I was told that I would only be getting a store creditI called the corporate office to complain and was told that I would be getting 80% of my money and that they would take roughly $dollars and apply as a store creditWhen I called the store back, the manager laughed and said "you're not getting ANY money backI don't have to give you anythingYou better check your receiptNobody told you to sign without reading"When I purchased the furniture, I was told I was signing for my credit card, not a contractThis is shady business and something ne

I paid for sets of casters, but never received them in the mail
I contacted Rooms To Go in July to purchase casters (sets of Alegra Metal Swivel Chair CastersPart #XXXXXXXX) I sent out the order form to the parts department, and saw that my check was cashed for $on August I called their office, and they stated that it would take at least days and perhaps longer I recontacted their office in November, and they could no longer find my order I sent them the email I had received in July I have still not received the castors in the mail to this date, and they have already taken the money out of my account
I have a copy of the emails and cancelled check to verify

A couch was purchased at rooms to go in July with fabric protection, now fabric is dirty and they don't cover it!
A small couch sectional was purchased from rooms to go in JulyIt was shipped incorrectlyThe small sectional came without the chaise vase and I had a couch I couldn't use, and had to take two separate days off to receive the couchIt is now four months later and after paying extra for a fabric protectionThey now state that the stains on the couch are not covered? The couch is NEVER bare, in fact since purchasing it, it has a comforter or two constantly covering the couchThe couch now has stainsI have purchased upholstery cleaner (which after paying for fabric protection should not be required) and nothing takes the stain outSo I contacted rooms to go, had to request yet another day off work and now they say it is not covered
ROOMS TO GO - PALMETTO EXPRESSWAY
NW 167TH ST
MIAMI, FL
(XXX) XXX-XXXX
Store #: ***
Order Date: 07/04/
Sales

poor customer servicescheduled delivery set for 8/was not complete and driver stated attempt was made but that was not accurate
several attempts to get furniture delivered on or close to delivery date was unsuccessful.called customer service, called internet service, called the store, all encounters were with rude and uncooperative staffarranged for furniture to be delivered on 9/and on that day ONLY a "bumper ottoman" delivered and to be informed that the sectional that I had already purchased was "resold" and now unavailable until October At that point I requested to cancel the order and have the ottoman picked up

The delivery man never even came to my door but left after my landlord told him how to get to my placeMy refund will take up to two weeks
The delivery man went to my landlords door and she told him how to get to my placeHe left instead of coming to my placeI stood outside waiting for him for minutes before calling the automated number and waiting for a call backHe never even called meI was told he was released from the delivery and the reason was unclearI waited for a delivery manager to call me and tell me when the delivery would be madeAfter two hours of waiting I called againThe story was different each timeAt one point I was told everything was deliveredThis was untrueIt didn't make senseI waited again for a manager to call meI called the store and asked for a manager and was told there wasn't one thereI called the corporate office and was put through to the automated line againThe girl at the store made excuses for why the manager hadn't called m

This company sold defected products to us When we asked for a complete refund they refused
Purchased in August Serta mattresses but they did not last Asked for full refund because do not trust the company as they misrepresented their product They also have very poorUstiner service and follow up The mattresses are slopped in the center and causing us severe back pain The mattress protector we bought to protect the mattress and give us a warranty is also defective since one of our mattress Rd has mold on it Definite health concerns with the products the sold us

Purchased a stain protectionScheduled service appointments and told them I needed pm or afterThey scheduled all appointments from until
Scheduling not flexibleI have talked to supervisors explaining that I cannot be home until They only offer service on Fridays and there has been no resolution

TERRIBLE DELIVERY SERVICE! We recently bought a new construction home and bought a few rooms from Rooms-to be delivered to our new home They sent delivery guys that barely spoke English and did not explain to us what we were signing when they delivered the furniture to us Apparently one of the forms they had us sign was to not be liable for any damages, and of course there was soooooo many damages to our walls throughout the home The only thing I thought I signed was to confirm delivery I raised this issue with the claims department and they refused to help us further in fixing these damages This is very malicious and deceitful to send someone who cannot explain to us in English what we are signing and we will not purchase anything further from this company going forward Not to mention one of our sectionals came with a broken leg and we have yet to get it fixed

Rooms To Go does not offer a refund policy of any kindTo me this is theft of goods or service
Spend approximately $1,for new entertainment center charge for delivery receive delivery a week later product was damaged and several places would was split and broken product was set up without proper leveling does not work properly has to exchange it would be at their convenience a week later I'm the customer it should be at my convenience when I asked for a refund they said they have no refund policy clearly stated on the back of the sales slip however salesmen rode up on handheld laptop and no cell slip was given to me I do not do business when there are no refunds all sales final to me is theft of service when they deliver broken junk after I made a new purchase customer service department extremely rude very belligerent flippant attitude clear to me that once my money is taken I am left in the cold

I was told I had an extended warranty against any defect
Not true lied to again
sofa one year old and falling apart
I need to fix the recliner and honor what the salesperson told me
Bought in December of
***

I got an email "thanking me for my order" have never shopped here They totally ignored my subsequent emails asking about this
I received an e-mail "thanking me for my order." I have never shopped here, never heard of the place, never even been in Florida in my life I sent their "customer service" an e-mail bringing this to their attention They totally ignored my query, and, three days and three e-mails later, have still totally ignored me bringing this to their attention, or having them explain to me what's going on Obviously, some fraudulent activity has occured here, and they are totally evading the issue

RTG delivered the items that I purchased incompleteThe drawers were missingRTG said that I had to pay an additional $per/trundle per/bed
Before I bought the beds, I went at least three times to RTG to look at the beds I intended to buyOn each occasion I spoke to the same sales person and I asked specifically if the beds came with the drawers and she answer " yes."
On or about Nov 15, I ordered and payed for the beds to be delivered for Christmas the same yearWhen the beds were delivered they were delivered without the drawersMy daughter called me and gave the information immidiatelyI called the store and left a message, they failed to get in touch with me like they promisedI went to the store the next morning and I spoke to the manager Mark DHe was the one that told me that the drawers that came with the beds were on trundles and that it would cost me an additional $to purchase them
I explained to him that I had been to the store several times p

Purchased a livingroom set less than a year ago I paid additional monies to have the ForceField protection Company will not honor warranty
Followed company's specific directions as to how to clean a stain using their product I cleaned the small stains with the product..the product made the stains worse Created huge water looking marksRooms to Go will not do anything more because they state that "it is their discretion to utilize the warranty and because it is unknown as to what the stain is, they are not obligated to do anything else." I told the representative that 99% of the stain is from their product that I used They did not care
I spent additional monies to protect my couch The force field protection obviously is a scam and the product I was told to use, does not work To add insult to injury, when the technician came out to the house, he never attempted to try to clean the areas and he brought with him a product from HomeDepot that he stated worked much bett

ORDER NUMBER XXXXXXXI
worst experience of customer service I have ever endured
ORDER NUMBER XXXXXXXI
This was the worst experience I have ever hadI ordered $4,worth of furnitureThey delivered most of it, but the console to my sectional was not in stock and was to be delivered today, 10/All last week I received confirmation text messages that my delivery would be between and and NOT to respond to the text messageSo today at 10:15, I get a phone call from dispatch telling me my delivery isn't happening today and can I be rescheduled for tomorrow morningI said I work during the week, why are you unable to .aka my delivery today? I asked to speak to a supervisor the "supervisor" gets on phone and I asked him again why my delivery Was unable to be made today? He tells me I already told you circumstances beyond our controlI said that's not a reason that is a broad statement do you have a boss I can speak withHe places me on hold for minutes, a girl

Purchased a Tamara Gray Queen Upholstered bed head boardItem was not correct for bed orderedAttempted to return item but was informed that
store has only a hr time limit for returns and store refused to accept item backI feel return policy is unreasonable since it does not allow customer an acceptable time frame to be able to return item to store or onlineMost stores have a more liberal return policy especially during a holiday season time period

Purchased couch in September 2017, with extended protectionThe quality of the couch is horribleAnd they are claiming it's wear and tear!
We have purchased the couch in September the couch was great for the first months but after that the pillows and cushions started to loose shapeI contacted rooms to go in July of and they sent out a technician and said it was wear and tearAbout a month later I noticed a tear and they came in to fix itI have been fluffing the cushions and pillows daily but they won't keep their shapeI am so frustrated with the purchase and qualityI spend about $on a couch that looks horrible alreadyI want a store credit towards a new couchI contacted rooms to go again but I fear the same outcomeI would appreciate your help
Store #:
Order Date: 09/02/
Sales Person Name: ALAYNA F(XXXXXX)
Order #: XXXXXXX
Revise Order #:
09/02/09:PM XXXXXX
Sold To
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I returned damaged merchandise back in March and after months I still haven't received a full refund from Rooms to Go
On March 13, I made a purchase at Rooms to Go with sales person Luis Dorson, with order number XXXXXXX for the total amount of $1,of which I financed $1,with Tidewater Finance Company and I paid $cash to complete the purchaseAfter two deliveries of broken furniture I decided to cancel the order and ask for a refundAfter a trip to the store they told me that they did not issue refunds at the store, that I would have to wait for corporate to send me check for the refund of the cash I had given themAfter a month I received a Rooms to Go check# XXXXXXXXX dated 4/13/for $60.72, later that month after a call to complain I received another check# XXXXXXXXX dated 4/17/for $Then I waited several weeks for the final check with the remaining balance to arrive and it never happenedEver since I have made several calls and I

my furniture was not available on pick up date
sold me a mattress then discontinued it before pick up date
lack of communication about inventory
Order #XXXXXXX
9/4/- purchased bedroom furniture set and mattress from Rooms To Go in Friendswood, TXPurchase included: $1,Bedroom set - SKU XXXXXXXP, $TV Chest - SKU XXXXXXXX, $Extended service contract, $QN Truth - SKU (@ half price due to sale), $Queen Matt Protector - SKU XXXXXXXX, $Queen Bunkie - SKU XXXXXXXX
10/15/- scheduled pick up dateI traveled from League City to Katy with a rented U-Haul truck in hopes of picking up the furniture that I scheduled for pickup at 11:amI arrived to the store on time, checked in with the customer pickup department and was sent to a bay doorI waited at bay door for about 30-minutes before anyone spoke to me, as we watched many customers come and goWhen a Rooms-employee did talk to me, he informed me that they could not lo

The store sent me a check refund instead of putting the money back on my credit card The check never arrived and now they won't give me the refund
I bought a lift chair for my father Right after I bought it, my father was hospitalized so I returned the chair I live in CA and my father lives in Florida I bought the chair with my debit card Without asking me, the store claims that they sent me a refund to my parents house by check It has been more than weeks and the check never arrived I requested that they cancel the check and issue a refund to my card but they continue to say they can't do that