Rooms To Go

There has been different furniture exchanges due to damaged goods being deliveredToday 11/27/was another scheduled exchange, they never showed
After all the issues with the furniture that was delivered for the last monthsRooms To Go thinks of nothing to do but reorder/reschedule for a future dateEvery delivery day has been an issue, every piece of furniture that has been delivered has had an issue (cuts, holes, broken supports)Then to make the situation worse after today events where a furniture exchange was scheduled 11/27/At 4:PM a gentleman called and identified himself as being with RoomsToGo dispatch, he stated that he just received a call stating the delivery truck was on locationI told him that I was at work and would call my wife later to verify and he hung upAt 4:55PM I called my wife and she stated that the furniture has not arrived and no one is currently thereI called RoomsToGo customer service and the woman stated that she sees where dispatche

Lying, scummy sales peopleCompletely lied to my face about what the warranty covered, lied about the delivery date, and three weeks later, my couch still is not hereSuch a pathetic excuse of a companyits time they be shut down

Rude store manager who tried to intimidate me into not using his plastic wrap to secure my mattress I had bought from them
Sara, per our phone conversation this afternoon, I am following up with am email in an attempt to explain the worst display of professionalism and management I've ever even!!!! First, let me start by saying I hold a senior leadership position for a publicly traded medical device company and have had extensive management and upper level motivational training course in my career so rest assured I know what leadership and professionalism looks like and how it should be pervade to customers and employees in a public settingI'll explain the situation so that hopefully you can understand why I'm disgusted by the actions of Mr Rtoday
A week ago today my wife and I went into your store on Katy Freeway and bought over $5k or furniture with Sam Cas our store repHe was great to work withMost of the furniture we bought is to be delivered on May to our second

Issue w/Mattress and customer service after repair
I purchased a Queen mattress set w/ adjustable base for around $from Rooms to Go in early JulyWe(***/***) started having issues w/the mattress performance in late OctoberI(Gwen)called customer service with our issue reporting that you could feel the springs in the mattress when sitting on the bed(middle)I was told that someone would come out to examine the mattressEric was home for the inspectionUpon inspection of the mattress one of the workers(African American)stated"I can clearly see something is wrong, it might be a defective mattress clearly but I have to report the issue to corporateThe other worker continued taking pictures and said someone would contact meA few days later Eric received a call a few days later stating that after inspection nothing was found to be wrong with the mattressI am uncertain how picture can determine how something feelsI have paid for the mattress on time never

$4,of merchandise and after they delivered they didnt have all the partsI called the store report and Igot the runaround for 4days.they didnt care
first week of Septorder noXXX-XXX-XXXX.$cash.Sales Rep(keith) wonderful guyAfter delivery all the parts were not thereso I called customer service and I got the runaround for days.They could care less once they get your moneyI called everyday and was put on hold 5-times adaythen they said someone would call me backthey never didIm years old and I feel they did not satisfy meMy daughter from tennessee called for me also and they gave her the same treatmentNo one never called back until I said you all will be reported to Revdex.comI received a call and said someone will be there wednesday but they never showed upI missed Bible Class waitingthey showed up on Thursday night after p.mbecause my daughter continued callingI was so upsetI went into the store and they assured me that my bed would be pu

On August 6, I was expecting a delivery in which the text message I received stated they would be here between 2-6pm At around 5:50pm I got con
On August 6, I was expecting a delivery in which the text message I received stated they would be here between 2-6pm At around 5:50pm I got concerned and contacted the store spoke with a young lady who also sounded concerned as it was going to be 6pm She stated that she was going to get me to a supervisor to get it resolved A gentlemen named TRENITY came on phone stating he was a supervisor I proceeded to explain to him that I had been home waiting on my delivery but no one has shown up and it was going to be pm I also stated to TRENITY that I had to pick up my yr old daughter from work and he stated in a real rough voice that if I left the house and wasn't home that I would lose out on merchandise because it was being discontinued and if I wasn't home they would sell it to someone else I stated to him if there

This letter is being submitted to ensure you are aware of the lack of customer service being rendered in your Mobile, AL locationFirst, I want to point out that I have been a loyal Rooms To Go customer for many, many yearsAs a matter of fact, my entire home is furnished and accented with items from this store, and family and friends have always complimented m decorSo much so, that many of them have gone to Rooms To Go and purchased the same or similar piecesIn all the years that my wife and I have frequented this store, we have found the staff to be helpful and respectful, but things have certainly changed
We realized that adding the chair would be a great touch and since your current commercial was advertising 'next day delivery? we went to the store on 4/6/to purchase the chairSkyler, was available and again assisted usHowever, we were surprised when he quoted the earliest delivery date as 4/We told him about the commercial advertisement of 'next day delivery?

Living room set discontinued but never received a phone call to tell me that
Made layaway 5/for living room sku #XXXXXXXPWent to store to make payments up until close to closing timeI received one call from sales rep (John R.)advising to make paymentI closed on house 11/went to pick up furniture only to be told by reps and supervisor working night shift that the living room set was discontinuedI explained that I never got a call advising me of thatNo empathy shown just stead fast that I should have received a call Next morning I called John the sales rep at the time (manager today) he said there was something they could have done that night by calling the vendor, that was never doneI was left with no living room furnitureI expressed great grief about having no furniture to use in my house He contacted express delivery to have my dining room set moved upI called to check on the status of the delivery for my side board that was not available for delivery on

Bought a dollar memory foam matress that is very uncomfortable, have had product for little over days when called about it
I purchased a matress called Optimum something that was on sale black friday weekend for dollars top matress onlyI received delivery around Dec 9thI called about the matress Mid January because me and my husband was having serious discomfort and back aches that we have never had beforeThey came to look at the matress they state," there is no defect "How can you tell there is no defect when the rep never laid or touched the matressThere would not be any defects to the naked eyeI feel rooms to go is a rip offthere is no warranty in their productsI will never again purchase anything there or recommend they to anyone

I would highly recommend AGAINST buying any furniture from this companyThey do not adhere to their 1-year manufacturer's warranty which, in my book, is a scam and should be notedIf I could take legal action, I wouldTheir tactics take advantage of people
My husband and I bought a nightstand in December (less than a year ago, obviously) and noticed little white dots around the top of the stand shortly thereafter - to the point where you could see the wood and/or paper (cheap material) used to create the pieceI've had two service technicians come to our home and take photos and both technicians noted that the defect should be covered under the warranty
Lo and behold, I get a call today that the defect is not covered under the 1-year manufacturer's warranty as it is not a manufacturer defectTo say that I am disappointed in the service and lack of empathy/care is putting it lightlyThe "white dots" or marks are, in fact, because of how the piece was made and not because of our handlingThere is literally one light on the nightstand which is not even by the marks
Again, do yourself a favor and not order any items from this companyTheir "1-year" warranty is obviously a waste and a scam and their service is deplorableTake your business elsewhereThat is what my husband and I will be doing moving forward

Furniture was returned due to damage and was supposed to get full refundStill billed for miscellaneous fees
Purchased furniture and financed through Synchrony which is the credit service for Rooms to Go Received partial order and the rest kept coming delivered damaged so, returned after numerous attemptsWhile waiting on good furniture over the the two months, made two payments to SynchronyReturned furniture and now receiving bills for part of total order from SynchronyBoth store and Synchrony keep giving us the run around about who owes who and will not drop the charges on furniture that we don't even havePlus, Synchrony will not refund the two payments we madeMultiple calls and many supervisors spoken to has not helped

Delivery never received and company refuses to provide refund
I ordered a living room set, dining set, and bedroom set from Rooms to Go in May I paid my order in full and in cash in June On July 13, Rooms to Go was scheduled to deliver my items between the hours of 11am and 3pm but they never showed or calledAt 3:45pm I called customer service and they advised that the delivery drivers will arrive no later than 5pm that same dayBut they never showed up or calledI left my residence to pick up my daughter and was only minutes away when I received a call at 6pm saying that they were at my houseThey told me they would wait for me to arrive but when I got to the house (in minutes) they were not thereI called customer service who advised that the drivers would not turn around and I would have to reschedule another delivery day in hours and also some of my items will now not be available for delivery until September Since none of this was my fault

I purchased a sofa which should still be under warranty at this store, it is not being honoredI am being accused of damaging, cutting my own couch!
On 1/27/I spent $3,cash, on a sofa, loveseat, and entertainment center, believing these were under warranty, and purchasing leather protection also for sofa setIt was the Cindy Crawford collection, Sku#XXXXXXXX SPA/BILATERAL
My loveseat Sku# XXXXXXXX, SPA/BILATERAL is also losing some of the blue on side of arm, it is showing white under it
My sales rep was Scott A., order #XXXXXXXX
I contacted the store, whom in turn sent a man out here to look at it almost a month later, and said he could fix it, but would not because I've had a kidney transplant, and said it would use chemicalsHe said he needed to take a picture and see if it could be replaced instead
I then received a call from customer service, treating me awful, saying I "cut"my own couch! Saying it won't be fixed, I offered to have my daughter or a neighbo

I purchased a leather sofa set November from Rooms To Go and it is flaking horribly to piecesThis was a $5k sofa set
November purchase date

Called Internet Support within a couple of hours of delivery, was told a return would be issued with full refund and the items would be picked up
Order# XXXXXXXXI, ordered Aug 12, 2018, paid in full for Belmar White Panel Pc Queen Bedroom set, SKU XXXXXXXP, delivered Sep 4, nightstand had obvious damage and delivery people took back to the whse and said we be contacted in min or so after they left about a replacement No phone call ever came My husband called a couple of hours after delivery people left and spoke with Trey about getting a return and full refund after having an asthma attack from the chemicals used in manufacturing Items were supposed to be crafted of hardwood solids and veneers according to the website description We found unsealed MDF/Particleboard under the finished sides that were causing the strong chemical odor Besides that issue, there were other damages that were not apparent until beginning to wipe down the furniture as it was

Exchange desk at any local or process payment for delivery via phoneInstead of driving over hr to pay a delivery fee & wait - weeks for deliv
Horrifying experience from May to Now
Its took over a month to get my orderI waiting months to get my order complete and delivered, I now having challenges with changing a desk
My order was a lot of money (over $5,500) but very very poor customer serviceThe Customer Service help is a BIG joke
However, I am having trouble with the swipe of a desk for another desk that costed the same
On June 11,Mike from the Kathy office contacted me about changing our my son's deskHe said that they could deliver ot 2weeksOn June I call Mike to follow up on the desk delivery dateHe was not thereOn June he called me and said I had to pay a delivery feeOn June I called to pay the fee however I was told that I could not pay over the phone that I needed to go back to the store that is over miles away ( hour dri

My couch was not cleaned under warranty and I was also told that the fabric protection was mandatory when financing and that is not true
I recently called to have my furniture cleaned due to numerous food and beverage stains that did not come out with the cleaner that was suppliedWhen the technician arrived all he had was the same cleaner that did not clean it to begin withI gave up half of my day for him to be in my home all of minutes to take photos of my furniture and then say rooms to go would contact me in -days with my optionsWhen I finally received the phone call it was to say that if I had my couch professionally cleaned and could show them proof of payment, they would come and reapply the fabric protector for freeThe warranty was not fully explained at purchase and I did not know that I needed to call rooms to go after EVERY spillI did however try to clean each spill with the provided cleaner but when they became to many, that is when I calledSo basically

BOUGHT FURNITURE IN MID NOV AND IT IS NOW JANUARY AFTER RESCHEDULES AND STILL DONT HAVE MY FURNITURENOT HAPPY AND NOT THE BEST CUSTOMER SERVICES
Gm,
I went in to rooms to go on and willow brook in Nov was told I would get my sofas in Dec with all the consolesThen I get a call a week prior to delivery by the sales rep telling me the truck is coming in late which makes no sense as to the main warehouse is in Katy TX it does not take days for the truck to get to and willow brookI am so close to returning this equipment and just going with Gallery furniture same day delivery and I am sure it will be better service than thisI have family that came in from out of town and I had to go out and buy lawn chairs so they can sit meanwhile my sofas where supposed to get here on the Jan 17, never received a call to confirm delivery so I decided to call and was told due to the storm blast they suspended deliveries all week and NOW I HAVE TO WAIT UNTIL JANUARY

It was unacceptable and very inconvenient in my part while I waited for my furniture which was never delivered
I took a day off on 09/26/from work to wait for my furniture delivery which took weeks for(rooms to go) to deliverTwo days prior to my delivery date (09/24/2017), I got a text message on what time my furniture will be delivered ( pm to 5pm)I waited for my furniture that day and it was never delivered within the given time frameWhen I called the delivery service, ( which I was put on hold for minutes) They told me that the driver had two more stops before getting to my placeI told the lady that I have other commitments and that I cannot stay at my place waiting for my furniture deliveryShe did not give me an estimated delivery time at this time The driver came to my place minutes past the delivery and I was no longer at my place It was a missed deliveryI went to the store manager for rooms to go on Stafford and they told me that they can't do a

very rude sales lady at rooms to go
We had a sales rep named Valerie Hwho seemed to be very sweet at firstOnce we got to checking out she became very rudeFirst it started with my boyfriend who was trying to help her with a Best Buy card it said "swipe" he told her and she rudely said "I'm reading!" So he walked offShe got upset and said "where did he go! I need that card he can't leave" so I told her it was my card anywaysSo we get done with the paper work and She says she threw something away but it didn't matter...I ask where my receipt was for the cash I paid aside from my card and she takes a deep annoyed breath and says "we went over this..." I was just asking so I know my stuff was paid for correctly since she seemed like she didn't know what she was doingAs I'm walking out I'm already annoyed and upset with her attitude so I just grab my paper work and proceed to walk outshe said where was I going because I couldn't get out of the store unless she let me outI