Rooms To Go

Paid $3,for a sectional with expectations of keeping for several years Several months later the sectional looks like I have had it for years
Purchased 4/22/2017, received a month of so laterorder XXXXXXX, $3,Paid by credit card, service tech came out on 1/13/after been rescheduled by two weekson 1/spoke with Noel, Vickie W., Sales Mgr Cat and on 1/Maria They state not a warranty issueI am stating it is a quality issue who spends $4k for something that looks horrible in a monthI am single and so there is no abuse by others

The company offer me a credit for inferior product they sold me if you years backWhen I went to redeem my credit the store screwed up with my paymen
I purchased a leather sofa if you years back pea I purchased a leather sofa if you years back peeledWhen I can't acted the company and sent pictures they offered a partial credit towards a new couchWe paid over $for a product they new was inferior and they offered partial creditWhen I picked out my new furniture they told me what the difference was and I paid it in cashA few days later I received several phone calls for the store manager stating his employee made a mistake and he would like me to pay for it in the amount of approximately $I called and spoke with Jeff the manager and he stated that he had already canceled my order because I had not called him back quick enough to discuss his employees mistakeHe said I would not get my furniture unless I paid him an additional $approximately

Faulty Power Recliner sold
Order number-XXXXXXX
My power recliner had a mechanical issue in monthsA warranty defectRTG technician confirmed that it cannot be fixed and they gave me the re-selection optionNow it happens that RTG discontinued the power recliners I bought months ago and a similar one in store is going to cost me $moreI was also told by the store manager that I'll have to buy the extended warranty as well since I bought it on my existing recliners (which is absolutely ridiculous!!)Bottom-line- RTG is making me spend $more for the faulty piece of furniture they sold me, and on top of that trying to up-sell by enforcing the extended warranty
I called the customer service and told them I dont want to go for re-selection as it is costing me $more and would like to return the product for a full refundI was told by the (first) customer care repthat it is the next option and I can call the store to arrange for pickup and they will be able

Purchased a piece dining room set in December.Weeks later I noticed one of the chairs had a cracked armrest
Purchased a dining room set on December 23, 2017, about a month later I notice a crack at the bottom of the armrest on of the chairs where it's attached to the seat of the chairA rooms to go representative inspected the chair and said I would be contacted in 3-daysAfter about ten days I called back and was told it was determined that I caused the damageTotally impossible, the chair is cracked where it is attached with bolts that was probably over tightenOrder #XXXXXXXXSalesman was Jimmy PModel XXXXXXXXSales price $paid with debit card

During delivery damage was made to my wood floors i
Delivery was is October of as of this date several people came to look at the damage and the issues has not been resolved I keep calling but but do not get a return call as promised

Rooms to go delivered defective beds and did not set them up correctlyI had to fix the issue myself and Rooms to Go refuses to compensate me
I purchased over thousand dollars of furniture from Rooms To Go in Spring, TXAfter having countless issues with my actual order I scheduled the delivery of my order for December 28th in the afternoonThe delivery guys put up the bed that I ordered and when they were done assembling it I noticed that the left side of the bed frame was a half inch higher than the rightI told the driver who said he would make a note and instructed me to call customer serviceI called customer service and they stated they would send me a replacementThat night the bed broke because the foundation was not properly supportedI called and told Rooms to Go what had happened and they scheduled a delivery of a replacement bedOn December 31st the second bed was deliveredWhen the delivery guys were finished they informed me that the bed had broken because

I've purchased both a love seat and a cuddler chair at ROOMS TO GO and when I received the delivery this is not what was expected, POOR QUALITY!
On 01/02/we had went to ROOMS TO GO (Store number 215- Florida Mall Sun Life Path Orlando, FL XXXXX) and was approached by a sales representative by the name of Greg MWe paid a grand total on a credit card in the amount of $on 01/02/and had purchased both a loveseat (SKU NOXXXXXXXX) and a cuddler chair (SKU NO XXXXXXXX)The delivery date was suppose to be on 02/21/but we had received the delivery on 02/08/The quality of product that I received yesterday to my home is extremely poor, the material is tight and the seams are even coming off the couchIt's extremely bulky and does not even fit in our living room in our apartmentI've contacted Customer Service on 02/09/and spoke with an agent who said the problem would need to be directed to the store itselfI've contacted the ROOMS TO GO where I

my rooms to go white faux leather couch I bought in
is turning blue,I was sold a force field warranty stating it covered all defects
irrespective of warranty a white couch shouldnt be turning blue

canceled order#XXXXXXXX within 48hrspromised refund by wikelia at store them Keith from CorporateReceived credit card bill with amount + interest
On Tuesday 02/16/at a.msharp I called the store to cancel the order falling well within the hour time limit after discovering the items were too large for our roomI spoke with Wikelia after being on hold for minutesI told her the situation and she said she would have to have a manager do the cancellation and call me backAbout an hour or so went by and I received a call from her saying they needed the sales person I worked with to call me backShe said she did not come on until later in the dayThis was definitely a "stall" tactic to put me over the hour markI asked to speak directly with the store manager and ironically there was not one available as they were all tied upI asked why I needed to wait on my sales associate to call me back and no answer was given to me except "well, ugh, i'm not sure", they j

Rooms to Go's failure to honor their year warranty after days
I bought SEVERAL items from Rooms to go in January at their Dunn StoreI bought a couch, love seat, and glider along with an entire bedroom suite and kitchen table and chairsAfter approximately days I had a guest sitting in the love seatThey went to get up and the butt part of the cushion rippedThe leather in that area looks very thinI immediately contacted rooms to goThey sent a representative out that was only there for all of about secondsTook a picture and left that was itAfter about hours rooms to go called and said they would not honor their warrantyI was not asking a for a refund just an exchange for one that was not defectiveI have no issues with any of the items I bought except for this loveseatI want Rooms to go to be responsible for honoring their warrantyIt was only days since the delivery date

On Saturday September 10th, I experienced late delivery and damaged furniture at *** Tree *** *** Birmingham, Alabama
The delivery service did not perform well because there are so many cracks, adhesives, and scratches on the Summer Grove Slay bed that was deliveredThere is also glue on the bed where cracks were attempted to be repairedI am disappointed because I do not have a bed to sleep on nor do I feel safe with the crack that could cause me injuryThe delivery service that was performed very unacceptable I was given a time frame as to when my furniture would arrive and that time frame was not metThe delivery was so late I missed my flight to workAfter speaking with Savon at the corporate office, he was not willing to compensate for my inconvenience unacceptable service

I am so mad right nowI bought some few items on a layaway plan Today was my last payment, I was so excited, I work hard to pay my items and when I called to have a pick up date, they told me that the item had been discontinued since FEBRUARY!! I was so confused, they transfer my call to my sales person and she lied and lied about saying that she has called me several times to informed me since Febwhich guess what? It was a lie because I personally spoke with her on February, and twice in April, when I would stop by to make the paymentsShe did say another lie, she said that she had called my phone and a Mr(my last name) had answered and said that he would deliver the message to his wife, and guess what I AM SINGLE!! so there goes her lyingI asked to speak to the manager, and she said that she is going to have him call me..STILL WAITING...but I will definitely going to have to drive down to talk to them personally..Shame on this people, I am sorry but I worked hard for my money and I deserve respectI am not begging anything, and I am going to demand a full refund, including on the other items So sad!!

Sold me a couch that was supposed to be NEW (clearance item with imperfections), but was used and full of dog hair and food crumbs in the inside
Purchased sofas & chair from the Clearance Center (Willowbrook location)Was led to believe that this furniture was new, but ONLY had scratches or imperfections
We were alright with the imperfections of the furniture until we got it homeWe had to disassemble (remove the backs) from the sofas in order to get them through the doorOne of the sofas was just fineThe 2nd sofa was not
When we took the backs off, we discovered that this sofa was used long term at someone's house for many months, if not years! We know this because of all of the dog hair and food crumbs that were actually inside of the sofaThis is not something that we could have known without disassembling the sofaAgain, we were led to believe that the furniture was new with scratches or imperfections
The amount of dog hair removed was enough to crea

Rooms to go warranty issue and customer service is very bad
Rooms to Go and their Warranty is fraud and scamI bought a sofa, and after a couple of months, I noticed the arm rest to the sofa is not working, we cannot set it up and down and there is an iron rod to arm rest, there is no cushion to it, it is coming outWhen kids sits on sofa it is very dangerous and they may hurt I called RTG customer care and reported Someone came home and took pictures and they said they will call backAfter couple of days, they called me and informed it is not a defect and they will not fix itI don't understand why it is not a defectI understand if it is some wear and tear, they may not fix it, but this is clearly mechanical problem and it is a defectIf this is not a defect, I am not sure what else they cover part of the warrantyI asked the same question to their ce and she couldn't answer and very rudeI challenge these type of defect will be covered for any other

I purchased a sectional and it started coming apart so I got a replacement same thingHow I discovered it my baby was chewing on the strings
Ord# XXXXXXXX; Sales Rep- Lorraine C.- Total spent $5164.20; I purchased a sectional & baby bedroom furniture on 5/10/They damage box spring when it was delivered & had to bring anotherThen the sectional started coming apart; how I saw that my baby had the strings in her mouth, then they delivered another & it did same thingI called RTG numerous times the Customer Svc is the worst Ive ever had to deal withFinally after several calls they decided we can swap the furniture & get something else then the nightmare beginsThey delivered new furniture on 5/10/17, they didn't put the furniture together was in such a hurry they damaged my door and scratched my wallI called they told me someone would contact me no one has yet to call about damaging my propertyThe tech was supposed to come out to complete putting the furniture together 5/

Run don't walk away from this companyI have been lied to since day one and have just been told that I will be waiting another weeks on top of the already passed to receive my purchase Rude, not helpful, and unapologetic

Purchased a TV console on 4/23/Received damagedRooms to go came out several time to fix and replace and item is still broken
Purchased a TV console on 4/23/Received damagedRooms to go came out several time to fix and replace and item is still broken
Date of purchase: 04/23/
model number is pebblebarnwood
problem is current as of today 08/17/
order number:XXXXXXXX
sales rep: Nicole ***
amount :

Delivery driver failed to deliver furniture and fraudulently claimed to have made an attemptDescription of residence and time line inaccurate
Good Afternoon,
I had a delivery that was scheduled for yesterday (Thursday July 2018)The delivery window provided at the point of purchase was between 7am and 10pmI was home for the entire hour delivery window, however, no delivery attempt was madeThe driver made no contact with me inspire of providing my phone number on three separate occasionsWhen I called to inquire about the status of my delivery I was informed that the driver had marked it that I was not home and that the delivery attempt had been made at 2:estI was also told that he had already returned to the warehouseI called at 5:estthe warehouse is more than three hours away from where the delivery was supposed to be madeMeaning that someone is lying
Additionally, employees on the customer service line refused to provide their employee identifica

Our furniture was to be delivered on 11/and there were mechanical issues with the truckThey failed to put our order back in rotation to be delive
We purchased a sectional from Rooms to Go on 11/8/It was scheduled for delivery 11/20/We were told on 11/that there were mechanical issues with the truck that were being fixedAt 6:30pm we received a voicemail saying they were stops from our home and were given a window of 6:30pm-10pm for deliveryOur furniture never showed up on 11/After numerous phone calls to customer service on 11/we were told we were scheduled for re-delivery 11/On 11/26/I called to receive a delivery time frame and was told that our furniture was not scheduled for delivery 11/Instead of rectifying their errors they are just re-scheduling for the next available time which is 12/They are punishing the customer for their mistakesNo one is trying to get it here soonerThis is the worst customer service I have ever experienced

I bought their nice looking Shiloh White 2Pc Sectional and it took less than a year for the fake leather, which they call blended, to start peeling
I bought their nice looking Shiloh White 2Pc Sectional and it took less than a year for the fake leather, which they call blended, to start peeling
I cleaned it regularly and even though I have no pets or kids, who can damage it, the fake leather start peeling in crazy fashion
When I called their customer service to use my protection plan, they said the plan was only for coffee and tea spills!
I wasted $in the gutter