Rooms To Go

Mattress protection sheet that failed
My son slept in our bed when he was sick for two nightsWhile doing so he wet the bed on night two which left a stained on the actual mattressSince the bed protector did not prevent this from happen I called in a claim immediatelyAfter the company rep came out to view the stain, we are now being told that 1) it looks like multiple stains and 2) the stain is on the side which is not covered under the warranty
# is flat out wrong but #would suggest that me (the buyer) was told, by the way, although we are telling you this mattress protector will prevent stains and we will cover any stains that was not prevent this statement is not true concerning stains on the side

No hour courtesy call as promised before arrival, wasn't home when order arrived, was given minutes but driver didn't wait & refused to return
My online order placed on 11/19/was to be delivered 11/23/between 11am - 3pmI ordered Sofa #XXXXXXXX & Recliner #XXXXXXXXShipping, taxes, cost totaled $I called the day before & customer service noted on my order for driver to give me a hour courtesy callI was minutes away when I received a call from the customer service center at 12:pm she said that he'd wait minutes for meI was here in minutes nearly 12:pmI called as told he left at 12:but I didn't see a delivery truck anywhere aroundThey tried to call the driver to return but he refused to come backI was told by the customer service supervisor that some drivers call and wait minutes while others don'tIf you're not home they leaveThe earliest time for redelivery is a week laterI felt uncomfortable because it was just going to happ

Company was supposed to exchange a damaged living room set for a new one but at delivery refused to do the exchange and acted unprofessionally
In March we purchased several rooms of furniture including a piece living room set, reclining sofa, reclining love seat and rocker/ recliner chair, as well as warranties for each room In August the right side recliner on the couch began sagging toward the centerI called customer service and was told it was still under manufacturer warranty and they would send out a person to repair itIn September a workman came out to inspect it and declared it unrepairable as a main board inside was brokenHe said someone would call about exchanging itNo one called so in October I again called customer serviceWe were told that we were approved for replacement and we could go pick out a comparable set because they no longer carried the exact setIn the time since we first contacted customer service the right side of the love seat had also s

Rooms To Go allowed $to be charged on my RTG Synchrony card that only had a $limit without my knowledge or consent
I went to your Northside San Antonio location (** Loop 410, San Antonio, TX 78216) on Labor Day, September 7, to look for living room furniture I went specifically on this day to take advantage of the Labor Day 0% financing promotion that was televised I found the set that I liked and we were then helped by your sales associate, Carter W He asked us to follow him to find an open computer so that we could complete the credit approval process
He had me type in all of my personal information and I then stepped aside for him to finish up the process He said, "It went through" He said all we would need to pay that day was the delivery fee and taxes, which amounted to $430.00, which, we paid I signed the paperwork and scheduled the delivery of my furniture My furniture arrived a month later, as agreed
Weeks after the delivery, I bega

Delivery drivers damaged walls, an iron mirror and banister I filed a claim per the company policy with multiple picturesRefuse to repair
I purchased a bunk bed set from Rooms To ago and the items were delivered on 6/16/ The delivery men, failed to remove items or ask for them to be removed from the wall when taking the bunk bed upstairs They bumped, gauged, scraped and damaged separate walls, the iron mirror fell into the banister and loosened the banister from the wall and the iron mirror brokeThe delivery drivers confirmed the damage with me prior to leavingI filed the claim with the claims department It took over weeks to receive a responseHere is the response I received:
"After research of the wall, mirror and banister, South East Independent Delivery Services has concluded that a settlement in the amount of $will more than cover the cost to repair the area of damage that is in questionAny additional cost incurred beyond the monetary amount th

In February of 2016, my husband and I purchased a "leather" sectional from Rooms To Go We were told that "everywhere the body touches" is leather; where the body does not touch is not leather The "dye" on the "leather" is wearing off on both recliners "where the body touches" I contacted customer service regarding the issue because it is obvious that where the dye is wearing off the material is not leatherit is some form of vinyl I initially spoke to Cheyene (***@roomstogo.com) on April 12th She told me she was off Thursday, however would call me on Friday with a resolution I contacted her again on the 25th of April; again no response So I phoned them again on the 25th and was asked to send the pictures that I had sent on the 12th to ***@roomstogo.com and that I would hear from someone within hours
Here it is the 5th of May and I have yet to hear from anyone at Rooms to Go I advised them on the 25th when I did not hear from them that I would be con

Breakdown of furniture, Customer Service and managers lied about replacement of furnitureDid not HONOR their word
Purchased couch/loveseat/tables 09/30/After 3months cushions were going flat and you could feel the would in the reclinersSvccame out refilled cushions and tear in loveseat in December/January03/svc same gentleman came out took photos he would not do anythingWent to store speak w/Kim Win customer svcSaid they could replace or we could pay 20%We chose to replace furniture to give it another try it was deliver in 04/19/ Once again cushions started sagging and threads sticking outWe went into store and Manager Lindsey Ssaid they would take care and we could choose another set but service would have to come out again and we could choose another set*** came out 06/28/an he did not do anything took one photo and said it would be taken care of and we would be able to go in and pickout a new setCustomer Service called us and refused to do a

Delivery for 5/17/the men who delivered the furniture broke my sons bedStill don't have it replaced yet
On 4/30/I purchased full size beds a couch and sofa from rooms to go in Selma TexasDelivery for 5/17/When the men who delivered put the bed I bought for my son together they broke it in different spotsI have had them come out time and each time they didn't bring the parts of the bed to fix itI called customer service on 6/at the end of my rope and a manager tells me he will give me a $credit back to my account for all my troubleI still see no creditThey also set up for me to re-select because the bed is on back order6/I made a new selection and they said I would get a $refund still don't see that refund eitherThis has been the worst experienceI don't know what else to do

Purchased Red Kingvale power recliners and requested operating manuals, never receivedInquired about power outage backup, amazing reply recieved
I purchased Kingvale Red Power ReclinersI asked for manuals and these were never receivedI purchased chairs for a family member who had a stroke and for ease of useI called and inquired about a battery bain case of a power outage and explained that I purchased these chairs for a family member who had a stroke and was told that there was none and that one has to stay in chair until electric is restoredI asked at that time if I could replace them with other chairs but was told I had them past the warranty periodI asked for the manufacturers name/address/contact information and was told they had an agreement with the manufacturer not to give this information to the consumer
Today, the power went off and it was almost impossible for my family member to get out of the chairThis to me is a definite HAZARDI would like to

Unable to purchase and pick up item same day at outlet, and no response from Customer Service in Florida
Saw item on sale at Fort Worth location on Tuesday, went back on Thursday to buy, both in back and floor sold Went to Grand Prairie saw item tried to buytold special and could buy, but had to come back in three days to getOther store should not have sold off floor and should have told us about this specialLeft store mad after driving miles to buy
Got home and tried to buy over phone, would have to re, turn to store and buy Called Fort Worth and discussed issue with Mike, he didn't know it was a special They didn't have it and I couldn't even got to this store and buy, even though at warehouse
Called Customer Service and after minutes, left my number for call back on Friday Now Tuesday and still no call back

Bought an expensive leather sectional with extra warranty months ago and now RTG will not correct a defect they state its customer useShame on RTG
Bought an expensive leather couch in August of 2015, including an extra warrantyI was told I had a year manufacturer warranty and if anything happened it would be taken care ofI Happened to see on the end recliner under the arm cushion where no one ever would touch or really ever look a tear starting at the seam called for the warranty replacement and they refused to replace they state its customer use
I am upset because they lied about the quality of the furniture when they sold it they lied about the warranty and the fact that if anything went wrong that they would fix it or replace itIf I pay $3K for a piece of furniture I expect it to last, months into it and of course their certified teach states it customers faultA recliner should open and close without tears in a seam that would be of a piece of furniture, a

We ordered a mattress from Rooms To Go I had to take and afternoon off from work to be there for their delivery window When it was delivered on a Monday I attempted to refuse delivery because they delivered the wrong mattress It wasn't even the same brand and in fact was a model that was only They refused to remove the incorrect mattress from my residence I called to the store to resolve the issue They told me they would call me back but did not I went to the store for a refund They stated they could not give me a refund since I had their mattress The mattress that they refused to remove from my house.ProductOrService King sized Sterns and Foster Estate Lux La FiorentOrderNumber XXXXXXXX

I purchased a bedroom set on your day same as cash deal and a living room set about four months agoThe customer service is unprofessional
I made every payment on time and I guess my day same as cash was supposed to end feb13, and my payments are made on the 15thSo, I called in to pay my last payment on feb15th and no one informed me that I missed the day, I was thinking that was the last payment on the bedroom setSo, March 15, I call to make a payment of $on my remaining item and was told that it was a extra $on my account now and the payments didn't changeI was furious! That is the most conniving and malicious thing I have ever experienced with an y companyIt's highway robberyPriscilla and Chavon (manager) harass customers all dayBefore I ever even get the chance to call when a payment is due, they're blowing up my phone before the birds are upThey call allllllll dayBut on feb13th no one decided to call and say hey your last payment is due

Product broke in half and there is no repair service available for weeks Unacceptable considering it's a bed
I purchased a product (bed) as a gift It was put together, however the cross slats holding the mattress are made of very poor material and broke apart where the legs connect I called the customer service rep, Karen, who was very pleasant She stated that Petersburg, VA is only serviced once a month for repairs, which will be the 28th That is unacceptable! The material is cheap and poorly designed, yet it is expected of the customer to be inconvenienced by sleeping on the floor and wait weeks for repairs That is NOT good customer service considering the amount of money I have spent, not only this time, but over the years I can see waiting a few days especially since it's the weekend but definitely not weeks

I had the worst experience with Rooms to go in getting a bedroom set
The sales person who helped was CarmelaShe was very nice helping at the beginning of the processShe helped select and schedule and reschedule deliveryProblems started when it was time to deliverOn Thursday march 2nd they delivered extra drawers and not the railsSo they were unable to put the bed togetherThe driver entered the request for the right part to be deliveredMy expectations were that it would be done the next dayComes Friday nothing happened; no one called to let me know what was going onSo I called the customer service line:
> I was told that it would be delivered the following Wednesday
> I did not understand why I had to wait so long for Rooms to Go to fix their own mistakesSo I try to push to get the part delivered earlier but CSR was only able to apologize and suggested that I pick it up myselfI reminded her that the delivery and setup was a paid service not a courtesy from RT

Spent on a sofa, delivery drivers were late, THREW pillows into my homeKNOCKED over a table and broke sentiment items
We have spend nearly $on this sofa, we expected it to be delivered in a reasonable time frame 2pm-6pm they were lateOnce here they THREW our pillows that came with the sofa at the front door, which had been open, therefore launching the pillows into the house nearly knocking over a burning candleThe driver then tells my husband "I'm sorry bro, I thought the door was shut" after this while bringing the couch in the drivers knocked over a table, laughing everything into the airWe had a very sentiment irreplaceable sign from our wedding day broken during this processI have now contacted rooms to go of Madison store, custome services line made complaintes and a claim, I have yet to hear from these people, I had to drive minutes out of my way to go to the store to talk to a manager, who was rude, did not help at all, basically told me they could do

Our scheduled delivery never came due to the driver being late and stating he could not get through our gate, which is false
My issue is not with the store itself but with the customer service and delivery operations that I experienced todayOur delivery was scheduled to be between 9a - 1pThe driver called about hours late and stated that he tried to get through our security gate but no one could contact usI contacted the security gate and they stated that no one tried to get through the gate for usSo I have been waiting hours for a delivery that never cameI called their customer service and they were reading notes from the delivery driver that was nothing but lies about their arrivalNow I have to wait hours to reschedule for this deliveryIt was a just a huge inconvenience and very shady people they must have delivering their productsIts ridiculousI should not have to reschedule due to their delivery driver's inconsiderate behavior

Broken couch not being repaired in a timely manner
I purchased furniture in April of I have purchased over 6k in the past yearThe couch I purchased cracked months agoRooms to go sent a tech out to my home to see what the issue wasHe took pictures and stated that the frame was crackedRooms to go called me and stated that this was because of something we did.(Its only My wife, my month old and myself that live here) There is no way we caused the couch to crack
Rooms to go offered to come pick up the couch and repair it for usI agreed even though it shouldve been replaced
When they get here to pick it up, the delivery guys had no wrap or anything else to protect the couch from getting dirty or damaged moreThey said they did not want to take it with them because it would have gotten more broken and damaged than before
I called customer service when the guys left without the couch and stated that information to themThey told me that the will have to re

From the beginning of the purchase I have had issues with delivery and now issues with the product I purchased the sectional Sofa in March of Now the bracket that connect the sofa is off and stains and cushions are defective also purchased an extended warranty When I called the customer service line for room to go they state because I moved it voided my warranty So I was told to call my extended warranty company for the purchase They also denied my claim The extended warranty transferred me to the store where I purchased to discuss further I spoke to the store Manager Sabrina who states because of the move my warranty is voided for the store She states that I should call back to extended warranty to get issue of stain and cushion is done I have been calling about this issues since Monday 8/ I feel I am getting the run around with both companies I paid for an extended Warranty extra and I have not even had the product months As a consumer for t

Was delivered damaged furniture in OctoberWas told I would get a refundNo refund yet
I was delivered damaged furniture in October I called the store explained situation and sent picturesI was told I would get a refund for $I called in November and December and was told it was posted in DecemberIt is now March and I still have not got my refundI have called every month and am told it wll be on your next bill