Rooms To Go

I came into the store to make a purchaseI was getting ready to move into a new home and needed some furniture for the move in date I checked to see if I could finance it for about a month and I told the financing person that I would be paying off one piece of furniture completely after I received a check for the sale of my homeI was very clear that I would be paying off one piece of furniture( I only bought two pieces and planned on paying off the most expensive peice)
I was approved to purchase the furniture through a leasing company and once again confirmed I would be paying off the sofa within a two to three week period
Not once did the financing person tell me I could not pay one peice of furniture offI even mentioned it several times to her during our conversation
Fast forward and I moved into my homeAs planned I went into store to pay off the sofa I was going to leave the chair to be financedI came in to pay and was told that I was not allowed to pay one

If I could give them no stars I would I have gone through couches and a love seat in a year from Rooms To Go in Raleigh, NCThe first one last only months and the cushions were sinking and you were tilting to the end of the couch After trying to get it repaired and failed they allowed me to exchange it Well the exchanged couch & love seat which cost me even more money did the same exact thing Rooms to Go sent over two techs (one on 12/20/& the other on 1/10/19) to look at the pieces They both told us that there is a problemThe last one even told me he was recommending a total replacementI received a call a few days after each appointment and the same customer service person stated that the report says there is nothing wrong and it is just wear and tear When I asked for a copy of the reports they refused to give it to meThe customer service manager stated I would need a court order I said so why are you keeping this information from me? Either you are a liar or your techis Either way this is not good for your company Couches & love seats should not fall apart after only months Especially when we all work full time and are not home all day
I HIGHLY RECOMMEND NOT SPENDING YOUR MONEY WITH THEM THEY SEEM TO SELL CHEAP QUAILITY FURNITURE BUT NOT AT CHEAP PRICES THEY DO NOT STAND BEHIND THERE PRODUCTS

Services after purchase, no respect for people time and docent want to get any responsibly, once you pay, no care even if their fault
It looks like R2G has a big problem with their customer services skills and all they care about in the stores just make you buy and that set
I did my purchase from Pines R2G( 33029) on 8/and they added about 20% for delivery for 8/i took the day off waiting for themthey came and the furniture fall of their hand and get broken in front of my house, so they said the customer service will contact you to setup another delivery timeWe know that accident happen but someone has to be responsibleCservice called, they give me another appointment after week, I said no it is am and the warehouse min away and I already took the day offbring it today or maximum tomorrowthey reply we can't make next day delivery except if new purchase!!!!! I told them ok I think my order new purchase, right? (but I discovered that they have next day delive

It's been months and I all I get is apologies, mistakes, and no furniture delivered on time
At the end of July 2018, I purchased a new living room setThe set arrived just as I was about to move to a new city for my job, (from Charleston, SC to Baltimore, MD)I discovered that the one of the pieces (the coffee table) was defective and could not be set upI immediately called and gave the new address, stating the error and that I would need a new coffee tableI was told on the phone that they would send a "part" rather than a new tableDue to the nature of the defect, I insisted that wouldn't work but I was reassured that it would and that I had to allow for weeks at max to receive the partI was patient and waitedShortly after the week mark (early September), I had not received anything and still had a broken coffee table sitting wrapped up in my living roomI called and was told that I had not received my "part" because the order was cancelled and that they were sorry

Employee falsified conversation that lead to cancelation of order with company
At approximately p.mtoday, June 24, 2017, my husband and I were shopping for a new bedroom set My husband is a disabled veteran and must use a wheelchair Upon arriving and walking around the store we located several room sets we preferred and found a sales person to assist us, MsMaria Cruz DHA deal was reviewed and completedMsCruz DHexplained that the drivers did not always come in a Rooms to Go truck but they might arrive in a Penske truck My husband asked how we could identify the delivery men and MsCruz DHadded that the drivers would be wearing Rooms to Go shirts We did not have any issues with this because approximately two years ago I had a delivery from Rooms to Go for my daughter's bedroom and at no time did we have any issues Our transaction was completed, a delivery day was set up, paperwork was printed and we left the building each of us wishing the other one a

Waited over month for my couchThree times delivery arrived and told me they don't have timeRefused to refund me even though I don't have couch
I ordered a couch from rooms to go in NovemberFirst time they attempted to deliver they brought only two pieces in and told me that they didn't have time to bring in the restThe second time they didn't come on the day mentioned for deliveryThe third time 12/29/I was asked to sign a waiver, making the couch my responsibility before they even unloaded the couchSo I was required to pay for shipping and not allowed to pick it up myself, but then I have to sign a document waiving liability if they damage the couch bringing into my homeI then called and tried to complain and get a refund for the portion of the couch that has not been delivered and they have said they don't do refundsSo I am now stuck with a $bill and only half a couch, and I cant pick it up myself and they wont bring it in

Purchased a king bedroom set that was delivered damagedA replacement was sent & was damaged as wellRTG refuses to replace or give partial refund
I purchased a bedroom set on 5/in the amount of $2,331.94, which was delivered 5/The king bedframe, dresser, & headboard arrived damagedI called to have all three items replaced the same day it was delivered
On 6/the items were to be re-deliveredThe dresser was fixed; however, the bed frame & headboard are still brokenI called Rooms To Go customer service again & I was told I had to pay a $delivery fee to have the bed frame fixed, since the men already came out twiceI notified the CSR that I will not pay another delivery charge for an item that was not delivered the right way the first time
After not having the issue with the damaged furniture resolved, I opened a PayPal disputeOnce PayPal retracted funds from RTG, I received a call from RTG asking me to close the case as resolved or they would not assist

We were charged over dollars for delivery, and it ended up with the couch being left in the couch, and the store saying that nothing can be done
We purchased this couch on Sunday March 19thIt was delivered todayThe deliver guy said it wouldn't fit through the front door, and he wasn't going to take it through the back door, so he said he I had to figure it out myselfOn the 19th we put dollars down that includes the deliver feeWe called the store because my wife is months pregnant, and I just had a shoulder surgery so there is no way for us to get the couch insideMy wife called the store wondering why we paid for deliver for the delivery guys to not do their job, and say we have to figure it out on our ownThe store said there was nothing they can do about itIt's a heavy couch im not going to risk hurting myself or my pregnant wife because the deliver guys that this company hired didn't feel like taking it in the back doorI don't want store credit or a return

price match guarntee, I was told something before I buy and it was changed when I tried to use it
Hello,
I have bought all my furniture from Rooms to go; and I was always told that it does not matter if you make the purchase online or at the store, it would be the same I was also told that you have a price match guarantee for days from delivery/pickup date Today I saw that the Bedford Heights dining set that I bought below is $less When I tried to chat with the Internet sales team I was told that the guarantee is days only and that the local store policies might be different I chatted and called on the phone but no one wanted to honor what I was told when I made the purchase and failed to show me where does it say the days limit
Please help me get what I was told and honor what your employees promise

The delivery department can't grasp that they can't deliver my new furniture with an wheeler after attempts and monthsManager will not answer
On 11/27/16, I purchased a reclining sofa, reclining love seat, and reclining chair Order # XXXXXXXXI was told that they came with fabric protection which I was not told there was an additional costI paid by checkI was told it would be delivered on 12/9/The delivery truck was an wheeler and the driver did not feel comfortable driving down my foot driveway
He decided to disconnect the trailer from the truck and bring my furniture down the drive on the hitch of the truckI later noticed that the left arm of the sofa was leaning and would not recline correctlyI called customer service and a week or so later sent someone who said it could not be repairedSomeone from customer service called several days late and said they would swap it outShe set up another appointment about days later with a smaller truck to sw

Delivery driver w/semi truck drove across front lawn & got stuck, driver attempted repair, cursed at me, company refused to repair
To: Rooms To Go 2/24/ MsMichelle M
Fr: *** B*** XXX-XXX-XXXX
For: *** L *** *** Dr Gulf Breeze, FlXXXXX
Michelle,
Enclosed is a copy of a CD, of the "Rooms To Go" Semi-Truck/Trailer, stuck in the front yard of Mrs***'s property on January 15, The trailer had to be unhooked, for the yellow wrecker to pull the truck out of the front yard; the wrecker then pulled the trailer out to the street It is evident from the pictures; the damage to the yard was caused by the Rooms To Go truck and trailer
Since we last met on February 10, and discussed this problem, you

I am filing a complaint about unprofessional behavior involving delivery drivers
Order #XXXXXXX
On 3/09/I had a scheduled delivery set with Rooms to Go to delivery a dining room table to my apartmentI received a call from (XXX)XXX-XXXX telling me they (drivers) would arrive to my home in to minutesPrior to their arrival I closed off access to my bedroom and connecting bathroomOnce the drivers arrived I was asked where would I like the table to be placedI escorted one of the drivers up the stairs will the other driver unloaded the truckOnce the drivers began to bring the table upstairs to the dining room I decided to be helpful and hold the front door open since I didn't have anything to prop the door openWhile both drivers were upstairs I continued to hold the door open and keep watch of the remaining chairs which were sitting out in the parking lot unattendedWhile downstairs I heard a soft knocking upstairs but I did not think anything of it because my door

Worst experience buying furniture, I bought a couch two years ago and it's falling apartI have no kids, pets and I live alone
I bought a love seat, couch and 1/chairI was under the impression I had a warranty that would cover me years years in and my furniture is falling apart and does not look as if I paid for itIt looks run down and just not nice qualityI'm extremely disappointedI contacted the store and informed them then I was informed by Sherry C.that all customers only get a one year warrantyThat is not what I was told in storesNow I'm stuck with ratty furniture and no solution from the companyI'm beyond disgusted and this company needs to seriously be reviewed or audited or something because it is robberydollar furniture should last at least yearsI'm so disappointed

Delivery scheduled and delivery personnel did not deliver
Delivery scheduled for 4/of bedroom furniture I could not be at the location for delivery, a third party was hired to do so On Monday, 4/22, I called RTG and gave them third parties' cell phone numbers (two numbers) and told them the driver needed to be in contact with third party on delivery day due to my inability to be there
Yesterday, I rec'd a phone call from driver saying they were mins away I told driver that I would let third party know but he needed to be in touch with them from there on out Driver didn't have their number, even though I had given it to RTG two days prior I told him to check in with his customer service to get it as I was driving at the time The driver ignored my request and third party waited for hours at location and no delivery They called me at that point because they had watched a RTG delivery truck pass the condo unit, turn around and pass it a second time....did not even

Purchased furniture from rooms to goWhen they delivered the bedroom suitAll the way up stairs they knocked holes and chipped paint in my walls
We were discussing a settlement but it wasn't even close to just the price of materials

Rooms To Go is not honoring the one year warranty to replace in full the faulty manufactured furniture we purchasedThis is fraud
I purchased a full living room suite on Jan 2, (sofa, loveseat, rocker/recliner, coffee table and two end tables)The rocker/recliner stopped functioning properly in Feb I had to take two different days off work to have a repairman come to my house to attempt to repair itHe could not repair itA representative from Rooms To Go called me and told me I could go to the store and select a new rocker/recliner or a whole new set since the set I purchased had been discontinuedThe representative on the phone did not say I would be limited to a certain dollar amountShe just said since the set I had was discontinued, she would note the account and I could go to the store and reselectWhen I went to the store to select, they told me I had a dollar limit on my selectionThere is not a set in the store to select that is comparable to what I have f

My purchase process was disorganized, multiple errors made on their behalf that they have yet to resolve
My initial experience at the store itself was perfectly fineMy sales attendant was Frank, he was very helpful and helped my boyfriend and I with our whole living room setWith our purchase, we were supposed to be receiving a inch Toshiba 4k television with chromecastI had the flyer to prove it
A few days later I received a call stating we should be receiving our delivery on the 6th between 9am - 1pmLuckily for us, I had a relative that was able to accept the items since both my boyfriend and I worked that morningWhen I arrived to my apartment that evening I noticed a cocktail table that was not in our list of purchased productsWe were supposed to be receiving a side table insteadWe also did not receive a tv console that was on back orderI immediately contacted customer service and they directed me to call the Rooms To Go location we visitedI spoke with Frank

The salesman gave information regarding my orderThe manager and staff were rude, unhelpful, and had no customer service skills
On 3/8/I went into the Covington store # *** to purchase a mattress setDawayne S.was the first person to greet me at the door so I let him help meI told him I was looking to purchase a mattress setI went into details as to what I wanted and didn't wantHe directed me to a Therapedic Olympus King Mattress setI told him that I only was interested in a mattress and not wanting a entire bedroom setThat wasn't a problem at all he saidI asked if the mattress set came with a frame and he said it didI purchased the mattress set along with a mattress encasement and mattress protectorI explained when it was time for delivery, that I work during the day so it would have to be late afternoonHe assured me that wasn't a problem and when they called to confirm the delivery appointment that I just had to let them know if I wanted to morning tim

Was sold additional warranty for adjustable bed power baseWe are now told warranty does not cover power base on bedRequested full refund
Purchased 12/16/14,Order#XXXXXXXX, del1/7/15,total $9, Have had company out times first year for broken power base on bedSo when we received call from RTG for additional warranty on power base on bed we agreedWhen original warranty was out, we called yet again for broken power base, was then told they don't cover warranty on power base only furniture
Numerous calls to RTG warranty company- transferred times, telling me the warranty I was sold does NOT cover what the said it would!
After no answers from calls we wrote this:
Review on Facebook- September 19, 2016!
So RTG, this how you treat your DISABLED VETERAN customers??? Can you say VIRAL!!!
I cannot believe this!!!! After having RTG come out five times in the first year, to repair a broken adjustable bed nothing else just their adjustable bedNow they're telling u

The Customer Service department is the worst group of individuals I have ever had to encounter
My boyfriend and I ordered a sectional / sleeper and were told it would be delivered in weeks when it was back in stockWe were told it would be delivered between the hours of 12-on a Wednesday There were arrangements made to make sure someone was home to let the delivery take place I called times between 3-to verify it was still going to happen before They assured me everything was on schedule At 5pm someone came and we told the driver we would be back in 20-minutes He explained he could only wait 5-more minutes was not ok to ask I got ahold of dispatch and customer service 2x within the minutes and they again assured me the driver would stay We got home and the driver left We called and they were SO unhelpful, refused to be nice, caring, understanding (What customer service usually is) and began immediately with attitude, hung up on me, and kept ta