Rooms To Go

Deceiving customers on what they actually will get and no clear signs of additional chargesPoor customer service at store,corporate after purchase
Not willing to stand for there product and willing to fix issueDeceiving customers by showing in there showroom what you will getBut ones you receive it that it's not what you will getThey show bunky board in all there bedsBut it's up to the salesman to tell you that they are extraThey are not includedYet it's not posted anywhere and not even in there adds They where willing to sell me the pieces and when I told them that they should have been included in the purchase since they are displayed and have no additional price listed next to them either on their add or anywhere listedWhen I called the corporate office to see if I could get a resolution it was just more of the same I'm sorry I'll sell them to you but their not included it's the sales man's job to tell you about them but wait they didn'tReally don't understand

delivery not complete, missing cables
sofa bought back on of January ,delivery days latter missing a cable that I was told would be shipped out .never arrived called 1800# and have been sent different cables since none being the correct cable .went to store of purchase and was told a tech would be sent a week later he showed up took a picture and said a cable would be sent out, a week later nothingmonths since purchase and still unable to use sofa very sad !

The company sold me a defect mattress with an years waranty and when I went to the store the told me they will give me 100% the money back when they pick the mattress.After weeks they picked the mattress I haven't get the $back..when I call then they dont know anything about the money or can provide me a number so I can call someone to resolve this matter
Product_Or_Service: Mattress
Order_Number: XXXXXXXX

Rooms to Go Order # ***
Called Customer ServiceRepCorrita around 12:00noon 11/12/
This was a disaster from the start (the only good part was I was the 1stDelivery of the day) from there everything went downhill REAL FAST !!!
The Helper delivery guy (Jose) was extremely Rude right from the start complaining about the rain and became verbally abusive to the point of using profanity towards meCalling me out of my name with profanity It's as if he was talking his Monday Morning fit out on his first customer (who knows what the next days worth of customers had to deal with) NOTE: he was formally Reported to Customer Service and I'd like to hear back ASAP regarding what has been done TO HIM about his behavior !!!
The Driver (who shall remain Nameless only because he remained professional) backed the delivery truck into my Mailbox destroying the box & post which happened shortly after the run In with the helper Jose who stayed in the truck and did nothing to assist the driver when he put the truck in reverseIt was if the drizzle was to much of an inconvenience for JoseAll of this left me No Choice but to call the Police & file a accident report which is still being processed and I am also awaiting Rooms to Go to call me back for the damages and the way to a resolution
Not only this but HALF of the delivery wasn't even on the truck so I had to reschedule the remaining furniture to be delivered at another time
(I see from the remarks Rooms to Go do respond to these reviews so Please Do towards the above order # *** ASAP)

Please be aware that their was recently litigation concerning the preventative stain plan from RTG We purchased this a year ago for over $and received the judgement that many items were not treated at all I have no doubt that we were one of these consumers who were ripped off In return we recieved 1/of our money back thru credit Guess I'll buy a fifty dollar pillow When they did come out to look at the stains, they were convinced that it was not food or drinks so it was not covered Another example of big business rip off ! We purchased over K of furniture at the time, so in the big picture maybe $isn't much, but it's very frustrating I'll never do business with them again, but I will get my damn pillow

damaged furniture times to replace
I purchased furniture in TN for delivery to a beach house in FLI purchased a living room set and two bedroom sets with mattressesAfter three deliveries, I still have damaged furniture(Damaged, at the warehouse, delivered damaged merchandise, backordered items) The 2nd sofa sleeper I received as a replacement was filthy dirty and when we open it the sleeper looked like someone had sex on itI told the driver the take it back to the warehouse along with the rest of the items on the truckWe live out of state so it's a HUGE hassle for deliveriesI have talked with customer service, store employees and managers at least timesThe best they can do is give me $off the damaged sofa sleeper and void the warranty or I can try one more time to have another sofa sleeper exchanged I tried one more sofa sleeper and it too was damagedThe- metal frame looks like it was beat with a hammer After the third sofa exchange I call the manger a

I have had multiple services and exchanges on my king size bedroom and the product is of poor quality
In October of I had a king size bedroom deliveredWhen delivered the dresser drawers did not close flush with the dresser and over time with use it became worseA nightstand also had damage to it from being squeezed in between the bed and nightstandRooms To Go set up a service and came out and fixed the damage on the nightstand and realigned the dresser drawersOver time with use the dresser drawers began to not close flush with the dresser againSince then I have had multiple services and exchanges on the dresserEach one is delivered in very poor qualityI have asked Rooms To Go to allow me to choose a different bedroom set but they told me I could not because I was now out of my one year warrantyAfter the fourth exchange that came out damaged today they offered me a fifth exchangeAt think point I would like to return the set and be done with Rooms To Go

RTG changed my delivery time for the day and is now saying they cannot deliver for another days
I placed my order online as I had been to the store the week before and it was an hour awayMy scheduled delivery day was 12/between 1-At 2:I get a call from RTG saying the driver was running behind and my new time would be after I left at 3:to pick up my kids from school since the new time was not until after At 4:I missed a call saying they were at my house and would only wait for minutesI called RTG and told them I was minutes awayThey said if the driver left they would call him and he would returnWhen I got home he was gone so I calledTThey then said he was unable to return because he was already in the next townNo way if he waited the minutes they said would he have made it to the next townI called back muitlple times to get a supervisor to have him to turn aroundI finally get a supervisor and they said he cannot come back but they can

This complaint is regarding a claims payment in the amount of $that Rooms to Go has failed to make within the time it had been guaranteed
This complaint is regarding a claims payment in the amount of $that Rooms to Go has failed to make within the time it had been guaranteedOn Wednesday, August 17, 2016, a company that Rooms To Go hired to deliver a sofa to our home, damaged one of our wallsAt the request of Rooms To Go, I contacted a general contractor and provided the quote to Crystal Fon September I followed up with Crystal via email and telephone on September On September 22, Crystal replied to my email stating that she has mailed a check for the repair and made payable to either myself or the contractorShe said I should receive the check within to daysI sent Crystal an email on October requested a status and ETA on the check because I had not received itI have since made several attempts to reach her by telephoneI spoke with two different e

Rooms to go truck driver destroyed lawn in front yardMy home was not the delivery location
On May 4th at 11:17AM, A rooms to go driver drove into private property to use it as a turn around and damaged a portion of my front lawnI have photos of this action and the Rooms to go truck and trailerI contacted customer service on May 5th for resolution and since I did not receive the order, the crew that destroyed the lawn could not be immediately trackedThe customer service representative took down my information to forwardI expected a phone call on next business day Monday 5/and did not receive communicationI called Monday 5/to speak with someone in the claims department and the customer service representative took down my information and forwarded it to claimsI patiently waited until May 9th to callOn Wednesday May 9th I spoke with a customer representative Jasmine Hwho was gracious enough to give me her name as a contact that I can trustShe took my informat

Delivery was absurdly late and lost a vacation day as a result
Order #XXXXXXX
Purchase Date: 5/28/
Payment Amount: $3,
My delivery was scheduled between and pmI took a vacation day off of work to be home for the deliveryI received a call around letting me know that delivery would be *** a "little" after pm
I had to repeatedly call back the delivery center for updates on the delivery timeThe delivery finally showed up shortly after 11pm - they didn't leave until roughly am
On top of that, one of the items (SKU XXXXXXXX) was scratched - the delivery guy notified me of the scratch and said that I would be contacted for repairs
The next day (Saturday 6/18) I did not receive a callI had my daughter's birthday celebration and was not able to place a call either
I called this morning and notified RoomsToGo customer serviceI was told a technician will be sent out 7/to evaluate the damageThis did not match what the delivery guy told m

I paid for a couch at rooms to go outlet, but was told by Robert as long as I didn't pick up the couch my money would be returned in the form it was paidI called Robert a day later after getting into my new place letting him know the couch wasn't going to fit and he said he would take care of itNow they won't refund my money only want to give me a store credit yet they never told me this when I purchased nor did I sign anything agreeing to these termsOrder number the worst part is I sign a credit card machine agreeing to pay this amount and they printed it out on a form stating no return or refund etc but I never signed that formed they transferred my signature onto this paper
Product_Or_Service: Love Seat
Order_Number: XXXXXXXX

Rooms to Go "Bait and Switch" to Fraudulent sales and warranty practices
On 4/17/I purchased a mattress with box spring from Rooms to Go in Ocala, FloridaORDER#XXXXXXXX At the time of purchase, they had a promotion going on that was for buying a mattress and getting the box spring for free as explained by the sales associate I made the purchase of the mattress at the price of $and got the box spring included
Still under warranty, the mattress needs to be replacedRooms to Go is now refusing to credit the cost of what I paid for the mattress nine years ago They now claim that the mattress was sold to me for $and the box spring at $There is no such breakdown on my receipt because that was not the way it was sold to me This new valuation was given to us by Carri B.in store on 12/19/when we went to choose a replacement mattress When we call Cooperate on 1/6/2017, Customer rep, Tony stated that the mattress retailed for $and the valuation of

I ordered nearly dollars worth of furniture, and it is being delivered piece by pieceI have been going through *** with this company
Three weeks ago my delivery was supposed to be at my homeThe first go around the delivery drivers showed up at my home at 7amThen proceeded to inform me that a mistake was made at the warehouse, and that my belongings were in the back of the truckThey promised to be back at 3pmThey did not return until 8:30pmThe delivery drivers broke my couch being too rough on itUpon departure, they informed me that ALL of my tables where somehow broken in the truckTwo weeks of being promised my furniture repeatedly they arrived todayI was guaranteed a new couch, but only received a new pieceWhich was fine, considering fixed is fixedBut, these new delivery drivers also broke my coffee tableNow I have to wait another week for my stuff to possible come on timeI have made phone call after phone call trying to get the delivery charge remo

Sales repdisclosing inaccurate information in order to make a sale as well as dishonest sales tactics
I am EXTREEMELY disappointed with Rooms to Go and its servicePrimarily the sales representative Lauren A(XXXXXX), and how the entire sales transaction unfoldedI was told, and reassured, (twice) that my old bedding would be taken away during the purchase of the new mattressI would have made other arrangements I strongly believe that this underhanded tactic was used to just make the sale and nothing moreThis is the second time I've had an unpleasant experience working with RTG and refuse to spend any more of my money with this companyI STRONGLY recommend that Lauren Abe given a refresher course on how to relay CORRECT information to potential customers

defected chairEither refund me are give me a new chairfree delivery of chair
I purchase a chair on 9/3/at Rooms to Go located at Southwest FRY Stafford, Texas My salesperson is Mo, Salem told me I can pick my chair up in days on 9/6/He fell to tell be about the no return after hours after purchase which is hidden on the back of the receipt in small printMy husband pick up the chair on 9/which was wrapped in plasticWhen he go home he discovered the manufacture forgot to drill a hole for the leg on the chairThey also forgot to put screws for the legMy husband then notified me and told me about the defected chairI immediately contacted Rooms to gospoke with several peopleThey decline to help meThey decline to assist me on my new chairThey stated that they couldn't send a technician out or the couldn't send me a new chair that dayThey said it was not possibleThey also said I would have to pay a percent charge on that defected ch

I ordered an item from rooms go in store in Boca RatonAbout weeks later the salesperson called my phone and said they did not have the item I ordered and would be issuing a credit back to the card I paid fromAfter weeks I never received a credit on my card so I called into customer service on 6/14/They said they had processed my refundAfter not seeing a credit on my account as of 6/18/I called customer service againThey said the refund had been mailed on 6/6/to an address I do not live at yetThe sales knew I did not live at this address and never told me a check would be mailed but that a credit would be put back on the card I used
Product_Or_Service: Bed set
Order_Number: XXXXXXXX

very short KING size matress
Early April or End of March we decide to go for a new mattress ,
we decided to stop to the local Rooms to Go store at the Sawgrass
Mills Mall in Sunrise FL , treatment was excellent and we purchased a
KING size mattress ( same size as the one we already had, just that we
wanted to get a newer after years of use )
April 16th of came and it never occurred to me that I HAD to
measure it to make sure it would fit my bed, minutes after the
truck left I already knew the mattress was to short
What to do ? call customer service , advise them tell them send
pictures of the very SHORT mattress they left me
According to the Bettersleep.org he King size mattress is by inches ....mine is by 77...so is a Midget KING size mattress ..that
doesn't fit my KING size bed, is to shortcustomer service sent someone to measure it...like I dont know how to measure and the guy on his report said it was a King size bed...Yes ..a very Short ki

Money not refunded in timely manner
Order place over weeks ago
Full Bed/Full futon was ordered on April 21st at the Independence store paid in full using a debit card Bed delivered on May 8th broken New bed delivered following day, men could not get bed in home Purchased a reselection on May 10th, paid in full using a debit cardRefund from original purchase was due to be processed in hours On May 14th placed a call to check status of refund was told that we would now be receiving a check in 2-weeks We were informed by an employee at the corporate office (Roslyn) as well as an employee in the show room (Rob) that we would receive our refund in hours It is unacceptable that a bed that was purchase a month ago and paid in full, that it takes over weeks for a refund to be credited to the same card used to make the purchase We are being told that we have to go back to the store which is over minutes away to obtain the refund when it should just be credited b

Sofas purchased from RTG have resulted in chronic back pains with thousands of dollars spent in medical bills in last year
We purchased a Jamestown Reclining Sofa & Reclining Console Loveseat from Rooms To Go on June 20, that were delivered on July 3rd, In less than months, I started experiencing severe back pains for which I have spent thousands of dollars in medical bills to treat a herniated disc with no resolution to this day
I came to the conclusion that the sofas were the issue when several guests complained to me that they were very stiff after sitting for a while There is zero lumbar support and the legrests are extremely hard to push down and require an incredible amount of force My year old step daughter that is in good shape & exercises daily could barely stand straight after watching a movie while sitting on the recliner I started putting & together and determined that the sofa was the culprit
I contacted Rooms To Go a few months back to