Rooms To Go

The store manager at the Rooms to Go Kids Department Cheryl was very rude to me as the customer and her employee
On 2/14/I walked into the showroom floor of Rooms to Go KidsMy order number is XXXXXXXI approached a female employee whom I thought was Katherine, who I had spoken with on a previous visitI couldn't remember exactly how she looked so I asked her for her nameShe gave me a funny look as if I was invading her privacyI asked her did she work there, but I was sure she did because all the employees were wearing red shirtsI told her I was looking for Katherine and she directed me to herI thought that was very rude but I didn't speak on it After getting my order placed, there was an issue with the delivery charge.I got a delivery charge of $online but the store gave me a price of $When I brought that to Katherine's attention she called a manager over to assistThe manager was from the regular rooms to go sideHe told us that the reason for the price

This was my first time shopping at rooms to go and I was approved for financing/credit card; (the sales associate at the store was unprofessional as well mentioning he was surprised a young female was approved for this account)On SeptI placed an order for a full, leather, couch, living room set and ottomanThe sales associate/manager informed me that the orders would have to come separately due to not having them in-stock at the timeThis was no problem; so I was charged S&H for each (2) transactionsThe 1st order arrived the 1st week of OctoberTwo of the couches arrived damaged (the legs were broken)The delivery personnel were very nice (we even offered them water), left the couches and promised to follow up with me so that they may bring undamaged couches which I paid forUnfortunately no one from customer service or the store followed up with me and I waited past the weekend for the next business dayWhen I spoke with customer service, they were very short and insisted their was no big issue stating we are bringing the new couchesI explained to them I am pushing my entire house warming event back (embarrassingly) because the couches are not safe to sit onTwo of the couches have broken legsI did not order or pay for broken couches periodSo customer service offered a $fee for inconvenience the following day after I called them again to follow up being that my new couches were not scheduled for delivery I had to do thatThey then transferred me to the store manager Roy, in which he apologized and promised to send me a check for my full refund for the S&H feeIt is now 11/(a month after ordering) and I have yet to receive any refund other than the $inconvenience feeI called customer service again (because no one followed up with me) and they claimed to have no idea what I was talking about and were very rude (please listen to your phone recordings; your customer service personnel (with the exception of a few) are very rude and seem displeased to be at work/do their job)Lastly, they transferred me back to Roy and he claimed to have forgotten our conversation (customer service - Bryan claimed Roy did not leave any notes in my account)For the third and final inconvenience he rushed me off the phone and stated he will only refund $additional dollars to my accountThen he said he could do that today via my Rooms to Go account when back in October he said I would have to wait for a checkWhen I requested a receipt for this transaction, he stated there is no way he could send an email or annotate the account through the system and instead sent it via personal text to my phoneThis is very unprofessional, an outdated system and not to mention a distressing account of poor quality customer serviceWill not be shopping with rooms to go again

Bill salesrep yelled at me b/c questions I had on purchasing a bedroom setSo rude and refused to have someone else help me
I'm moving to Sarasota in a few weeks and I wanted to order a bedroom set & mattress so I called RTG in Sarasota, Fl and spoke to Bill the sales repI had the item numbers and mattress already picked out so this was not a long phone call at all! Now I understand i'm not in the store but I told him over the phone i'd like to place an order but had some questions before I went ahead and purchased itBill started to get extremely rude and said "Hurry up and give me the item numbers I don't have all day for this......" I said "excuse me but isn't that your job to help me with the questions I have?" Bill replied with "Yes but my job is also help the people in the showroom, so hurry up and give me the numbers....." I then said "I don't appreciate the way your speaking to me, can you send me to someone else who has time to talk to me?" He said "no there's no one els

Screws for trundle not delivered with order
Rooms to Go delivered a Brianne Grey Daybed on 3/4/ The delivery men could not assemble the trundle because the screws were not included
I emailed company on 3/4/17:
The screws are missing to the trundle for the Brianne Grey Daybed SKU: XXXXXXXX and the SKU for Trundle is XXXXXXXXI would like this problem rectified IMMEDIATELY!
*** ***252-***-***
Response from Rooms to Go:
Dear ***,
Thank you for contacting Rooms To Go regarding your concernI am sincerely sorry to hear of this informationI have placed a part order for the assembly hardwareIf the parts are in stock, you will receive them in 7-business daysAgain, we apologize for the inconvenience, and look forward to resolving your concern
Regards,
Savon
My reply to Rooms to Go:
Seven to ten business days is not acceptable I waited until 9:3/4/for my delivery, which was scheduled for two-six o'clock A wasted day The screws ne

The coffee table scratches really easilyI called the customer service which sent out a tech who barley looked and leftNo replacement sent
Order# XXXXXXXX
Oconee Espresso Cocktail Table
Sku: XXXXXXXX
Purchase Date:6/7/
The finish on the top of this table is so poor I can scratch it by gently rubbing my finger nail across itNone of my other rooms to go furniture has this problemI even checked the show room model and it doesn't scratch like mine does
I reached out to customer service and after waiting for a tech and waiting for them to call me back I was informed scratches are not coveredThe tech that came out did not even touch the table he barely looked at it took some pictures and said customer service would call meThe is no way the tech could tell from feet away from the table if they were scratches cause from use or if it was a finish problem that was making the table so easy to scratchWhen the customer service rep called me she was rude not very help

Approved exchange because of warranty issues but we have to spend more money instead of a bed that works or us
We have been in contact with coorporate for months now about the warranty issuesFinally they said we can exchange the mattressThe store we bought from was a couple hundred miles from us and did not know there was a location an hour from usWe had stopped spur of the moment on the way back from a vacation to the further distance oneWithin a few months, the mattress was sinking really badCustomer service finally agreed to exchangeThey gave us a time frame to pick a mattress and we told them that we would be out of the country by that date and told them when we would be backThey finally agreed to that time frameWe go to the closer Rooms to Go to our house and pick out a mattress only to find out we would have to spend even more money or take a store creditDuring the initial purchase we basically furnished our house with their stuff, a couch, sofa, coffee table,

5+ scheduled drop-offs over the course of months, finally received the correct couch however wall was damaged by delivery team & damage claim denied
We purchased a sectional on June 18th, at the Columbus locationWe were told the couch would be delivered the following week and deliveries can occur anytime during the day meaning you have to be at home basically from sun up to sun downWhen they initially dropped off the couch they brought two of the same sectional piecesWe re-scheduled, had to wait another week or so, then comes delivery day and the couch was damaged on the bottomAsked my the delivery team, "do you still want the couch?" Obviously, we answered noWhy would we have spent 1,500+ on a "new" damaged couchSo we reschedule againAfter at least reschedules we ran into multiple issuesWe were told the delivery team came by but had documented no one was home which was not the truthWe waited by our phones in our living room the entire day each schedule date

A month after purchase, we noticed scratches under the sofa due to lack of protective capWe have been working for months to get funds for repair
We purchased a sofa, love seat and recliner in Dec About a month later we noticed scratches under the sofa After investigating we discovered a protective cap was missing allowing a bolt to slide along the floor scratching it Rooms to Go sent a representative out to take pictures and we were contacted by a company representative (Ms Ali D.) to process our claim The initial e-mail indicated we should submit two estimates for repair and then they would make a determination
We spent the next several weeks trying to get someone to come and give us an estimate to repair the damage One individual came but did not provide an estimate due to the type of floor He explained it is an engineered wood floor with a thin layer of actual hardwood on top of a laminate base These types of floors are interlocked together and then gl

This place has a severe lack of competency and communication between stores is minimal, at best
I placed an order for a bed and mattress that was supposed to be delivered days from the order dateThey changed the delivery date back days because the products were not in stock, so they saidThe order was done in Florida, but it was to be drop-shipped to me in Austin, as my mother used her credit with R2G to make the purchaseI called the warehouse and they said it was in fact in stock, and they would fix itThey called me the next day and said it actually isn't in stockSeriously....I am paying $and some change for a bed to get to me weeks after I ordered itBy far the worst experience I have EVER had with an online purchaseI should have listened to the countless other complaintsI even offered to take a different bed, which is better than sleeping on the floor, and they said that is fine, but the delivery date is now further than it was when you started this compla

Dealing with Rooms To Go has become the one of the worst experiences in my lifeOn, 8/14/18, my daughter and I purchased over $worth of furnitureIt is now, 8/29, and I'm being told they are rescheduling the delivery for, 9/Originally, we agreed on a delivery date of, 8/23, between 1:and 5:00p.mI was told the delivery truck was early and when no one was home they leftI arrived at the location at 12:56pmI called, after waiting hours, and was told they would not return that dayLater, the dispatcher called and told me the truck with my furniture was in Doswell, VAHe told me it would come through at precisely 7:00am the next morning on it's way to North Carolina and they could drop the furniture offI arranged for someone to be here at 7:but they didn't show up until well after 9:00amBy that time my daughter, who had taken off from work, had to return to workAgain no furnitureAfter all of this, Rooms' staff were rude, inflexible and refused to escalate the issue to someone who could arrange another deliveryI was told that the order was "locked" and it would take to hours before they could schedule another deliveryThe highest ranking person I was allowed to speak to was Danielle, a store supervisorThere was absolutely no empathy on her part and she was downright rudeI was told today that she no longer worked there
I have a heart condition and chronic back pain with no bed to sleep onMy daughter has no bed and we don't have living room furnitureWe donated our furniture to make room for the new furniture we purchasedToday, 8/29, I received a call from the salesman explaining the order had finally opened up, days past the last failed deliveryThe earliest the delivery can be made is 9/4/I will have to miss my cardiology appointment and be home from 7:00am to 10:00pm to wait for a delivery that may never come
I will be reporting this to the Revdex.com and to our local telivision station in hopes they can shed some light on these horrible business practicesThis is totally unacceptableThey take your money and don't care about how they treat you afterwards

Delivered wrong color itemGetting run-around on returning item
I ordered accent chair red/LI received a caramel colorDelivery guy would not take it back with himStore could not deliver proper color for an additional month after I've waited months for this first oneCust Svc pushed me to store for return/refund; store pushed me to Cust Svc againNo one will take responsibility for getting this out of my house and refunding my money

Not able to return mattress protector even though it was never opened
I was not told about no return policy at time of purcha
manager not friendly
Recently we purchased sofa sleeper from Rooms to Go, and at the time of purchase salesman strongly suggested that we also buy mattress protector, since the sleeper mattress is of special size and we won't be able to buy it anywhere elseWe took salesman's advice and we added mattress protector to our purchase, even though they did not have it in store and we never had a chance to see it in person
When we picked up furniture and mattress protector few days later, and we opened the package, we were disappointed to say the lastThis mattress protector is not like one I usually buy from other stores, that has a filling in it, it looks like a plain bed sheetEven if this is in fact mattress protector that will serve its purpose, we did not like it and wanted to return it
Next day I called store from which we purchased it and a

Purchased order of pieces of furniture including pillows and was guaranteed delivery for APR
MAR 23- purchased order completeEarliest delivery date is APR Postponed to APR due to weatherAPR 20- delivered furniture but missing ottomanCalled store and Rep said they forgot to load it on truck, so the furniture is still at the warehouse (Katy, TX)Called Corporate at XXX-XXX-XXXX, Diana says the furniture was not loaded on truckDiana says the earliest redelivery of ottoman was APR Asked to speak to management/supervisor, put on hold several timesDiana says no SUP available, but SUP Yajaira will give me a call back before the day endsErica (from Corporate) called me a few minutes later to confirm deliveryInformed her that ottoman was missingErica says it was back orderTold Erica, no one informed me about a backorder on furnitureWhy wait till delivery date to inform me that one of the furniture is backordered? Bad customer serviceAlso asked for SUP, E

One star is too muchi will just sit and wait to see this business closing soonThey are by their rules..."forget about the customer, this is our rules"I paid reestoking fees, I have a useless store credit, I had to return the items with my car when they sent the wrong items to my addressI had to call many times to customer service to get an answer that do not had a real solution for meReally really badThis was a second purchase close to 3k and I can assure you will be the last oneCustomers pls stay away, there are many stores with better prices and customer service around, I just realized that too late

Inappropriate behavior and wrongdoing of customer
On 4/I received notice from a credit bureau that I my credit score has went down due to missed paymentsI have never had this problem since having any lines of credit so I went on my app to see which vendor has stated this informationTo my surprise it was Rooms to GoI contacted Rooms to Go in February to ask when I would be receiving a bill for the credit that I obtained and I was told that it would take some time due to the new servicer and that statements take awhile to be generatedNot once until today, 4/4/16, have I been told that an old address on my ID is the address that the statements would be getting mailed toI have received correspondents in regards to the servicer changing and about an extended warranty so my thought as the customer is that the address the furniture was delivered to is the only address that would be used for any notificationsWhen obtaining the credit I made the sales associate, Cory, aware that

Exchange issue-Dining room table
I ordered a dining room table with bench seating from rooms to go on May 29th,The table was on back order and was scheduled to be delivered a couple months laterWhen the table was delivered I was told I received the wrong base for the table and would need to exchange the baseI call customer service to set up a 2nd deliveryThe 2nd delivery driver comes and stated that he also has the wrong base I will need to set up a 3rd deliverySaturday Sept30th I was set to receive my exchange along with a sectional I ordered (which was also on back order and did not come on the original delivery date requested)The 3rd delivery guy comes and stated he does not have the table exchange only a coffee table on his truck which is not what I needI'm now on my 4th delivery dateThis is beyond unacceptable for a company of this sizeI highly suggest people do not order from rooms to goThere was never a sense of urgency to accommodate me and the custom

Problem related to Sales Man Lying
He promised to move current furniture where delivery people come to house and refused to do so
What happened here is I and my wife liked the furniture and ordered within the store there was a wait time of months approxnow today the delivery was scheduledThey came to deliver and refused to move my current furniture which I clearly asked the sales person at the time of buying and he clearly mentioned that they will do
I called the store and unfortunately store manager was full of attitude
she mentioned that sales person doesnt work with them any more and since I signed the contract then I have to buy the furniture and she repeated herself times
I am willing to buy but she refused to move the current furniture and call hanged up in arguement

Furniture not delivered although sitting in front of house and then when rescheduled no time given
On Wednesday, 8/1, we were to have one bed frame delivered to our home My mother came from hours away to be here when it arrived, as my husband and I both had to work When they arrived, my mother watched them sit out in front of our driveway in the truck It was a very rainy day, but no tree branches in the way Skinny driveway, but the sales person had indicated in the system that they were to bring a smaller truck b/c we have ditches on the side of our driveway Cars were able to go around the truck and she watched as no one bothered to get out and come to the door or to help the other pull/back in the driveway She thought they were just getting ready to bring the bed down the driveway, but then they drove off
I called the number and they said that the driver reported that he could not get down our road b/c it was too small (Untrue, as my mom watched them sit out front

DO NOT BUY FROM THIS COMPANY!!!!
I recently purchased over thousand dollars worth of furnitureThe contracted delivery service did deliver on the scheduled date however, I had to take time off work in order to be home to accept deliveryThis is where it gets bad Upon delivery, the dresser was badly damaged and I was forced to accept it with the premise that an exchange would be completed I was contacted by their customer service who informed me that a delivery time could not be scheduled, only a delivery date they said I would receive a call two days prior of delivery date to inform me of the delivery time however, I cannot take off work that easy in order to accept delivery I told them that it was not my fault the furniture was damaged and I should not be inconvenienced further by having to take off work yet another day they didn't care and said I had no recourse they have lived up to their responsibility of replacing what was damaged only it was on their termsI am now having to wait over a month to use this furniture there are many choices of where to buy furniture, the only thing that separates companies is customer service I would gladly pay many times over what I payed with them for appropriate customer service I predict after reading many of the same negative reviews here that this company will eventually go away do not spend your money with these scam artists run!!!

Delivery was incomplete due to a warehouse errorNobody in CustSvcor mgmtshowed any concern for me and my issueI would just have to wait
On 5/I purchased a pc Mill Valley II Bedroom Set from RoomsToGo, Port Richey, FlOn 5/the delivery driver told me the dresser was missingBy mistake it was not loaded on the truckI called Customer Service to report the problem and asked for a dresser to be sent to my homeI was told they can't do same day delivery and with the holiday weekend, I would have to wait until TuesdayAs much as I said that was not acceptable, I was told they can't do anything about itShe hung up on meWhen I called back a man in Customer Service answered and he told me the same thing; I would have to wait until Tuesday and he can't do anything about itAfter asking to speak to a manager, a woman named Pat came to the phoneI told her the situation and told her I wanted the delivery that day because the warehouse made the mistake and it was not