Rooms To Go

Rooms to Go does not take care of customers after the saleThey are very dirty about the handling of warranty claims
We had furniture that was peeling and cracking that we had purchased an additional year warranty onThe repair and service people determined it couldn't be repairedWe received a call from Rooms to Go stating we could come do a reselect of anything equal or lesser valueOnce we selected our furniture we were told they were doing us a favor because we selected pieces instead of We knew we'd have to pay for shipping which wasn't a big deal but they also told us we HAD to pay to have the new furniture sprayed with protectantWe told them we didn't want it but they said we didn't have a choiceSo basically, with a warranty, you CAN NOT get a refund and to get your furniture replaced you MUST PAY FOR AN EXTRA SERVICE! We walked into the store expecting to just pick our replacement furniture and walked out paying almost $extra!!!!!! We should not have to pa

My floor was damaged during delivery of my furniture on *** 14, And the company is still giving me the run around as of today 12/
Purchased on 11/12/Delivered on 11/14/I paid a $deposit and financed the remaining balanceWhen the furniture was delivered the cap that was on the bottom of one of the legs was missing and there was a nail sticking out that scratched my laminate flooring in two places The scratches are long and deepRTG sent a service technician out to take pictures and check on the floorI was told someone would contact me the next business dayThey did not so I called and tried to speak with someone at RTG and was then told that someone would be in contact with me in the next week No one ever contacted me I continued to call weekly and each week was told that someone would callOn 12/I was told that they needed my email address that was the only way that they communicated with customersI said that I really don't use my email and

We went to store locations within the ORLANDO, FL area and was misinformed that our mattress would work with what we bought; it doesn't & CS no help
Customer Information
Billing
Rooms To Go Financing ***
$1,
Shipping
*** ***
How are you going to make this right???
We bought four items, delivered, set up and we can't use our bed or the new items because we were misdirected by YOUR team at a store and when online
Now, we are getting the run around via phone!
We will have to sleep on the floor due to being misdirected and needing a "bunkie board" to make our bed safe to use!!!!
We showed the associate in the store what mattress we were ordering and if that bed would work with itWe assured by him and online that it was compatible and came with all we needed
Please make this right before it gets out of hand
#help
*** ***, IBCLC, RLC, BA(MCH/LC), MA (Lactation Studies), CD
Spectra Baby USA Senior Lactation Consultant & Social M

Defective Mattress that has been replaced timesNow going on timesRooms to go customer service and store are giving me different responses
Originally I purchased a mattress, box spring, and bed frame from Rooms to Go that was on saleAfter delivery of the first mattress, box spring, and bed frame, the box springs were damaged and bent in the corners, the bed frame was scratched and the mattress had a 1" body suppressionI called Rooms to Go and they offered to come replace my mattress and box springsI was happy as surely I thought this was just a mistake and that these things happen sometimesAfter the second mattress and box spring arrived there were issues shortly afterThe mattress had a 1" body Suppression againI called Rooms to Go and requested my money back as I was unhappy and didn't want to keep taking off work for Rooms to Go to send their inspectors one day and deliver the same mattress again with the same problems on another dayI informed customer service

I purchased a brand new couch and the color came right off when using the cleaner that I bought from that business after having the couch for two week
I purchased a brand new leather couch and the color came right off when using the cleaner that I bought from that business, after having the couch for two weeksWhen contacting them over times they will not deliver a couch except for the days that I will be workingI cannot take off of work and I have spent over with this company for my couch and reclinerThe sold me furniture that I now don't even believe is even real leather due to the color coming right offMy new couch looks horrible and I need a replacement from the company or my money back and they will not do eitherThey have proceeded to try to tell me that it is not their problem and I believe that it isI feel stolen from and I want this issue resolved but I cant seem to even take responsibilityI paid for delivery for the faulty couch and now they are tying to

We have purchased a sofa and table from Rooms to go in Jacksonville Florida on 3/8/After getting the sofa we had product issues
Bought sofa and a table on 3/8/We loved both and the table was perfect and we have had no issues with itThe sofa and loveseat that we got had an issue with the cushions kept popping outIf you sat down few minutes go by, the cushion is almost completely out and had fallen to the groundTop of that that the love seat had a sprung that popped out when we sat on itRooms to go sent a repair man which took awhile to set up due to us working retail jobs that makes it hard to set up a day for him to come outHe came out fixed the sprung took pictures and I called and was able to get a reelection which I was pleased withSo we went to the store and selected a new love seat and sofaAgain though we had issues with the delivery and setting a day upAgain cause I work as a teacher and my fiance is a manager at a retail storeSo almost weeks went by

Advertised price does not say anything in writing where floor model is not the advertised pricingI reached out by email and did not get a call back, then filed a corporate complaint to be called backI received a call on 02/25/from the general manager Quinton Hall from the Cypress TX location, as I explained to him about my concern and issue he apologized for the sales person not advising me that what's on the floor is their best merchandise but anything besides a (stationary) regular sofa or loveseat is an extra upgraded priceHe advised that if I would have turned the advertised pricing on the back side then I would have seen the additional pricing and it would have said cup holder or console with the pricing listed I stated as a customer who had been dealing with a sales agent, all that should have been pointed out to me, or it should have been in writing on the advertised price that is in front of the model furnitureWhen I see a price on the floor and the model alon

Bought a leather sofa and love seat living room suit about years ago the sofa middle cushion only on the edges is peeling and flaking we were told
It was real leather they even gave us free lifetime of the oil well I sent them the photos of the middle cushion on the couch that was peeling and flaking they said send more photos so I sent about photos I also sent photos of the love seat it has no issues they agreed it should last longer than years they offered me to return the couch and love seat for $in store credit that is not a fair deal the couch is about $so why would I give them my couch and love seat for $in store credit I have this in writing from rooms to go, they had me send more photos of the couch and then the love seat and after about emails they then sen an email about the I store credit of $but they want my furniture back, I even asked them if they can send me the fabric so I can get fixed my self they said the product was discontinu

I purchased a recliner November The recliner broke the same monthI contacte rooms to go about the broken recliner
I purchased a recliner November the recliner broke the same monthI contacted rooms to go about the broken reclinersomeone came out two weeks later to repair the reclinerthe guy said he could not repair the recliner and some one would get back to metwo more weeks went by no one calledI called and spoke with a customer service repand told her my story I also told her it was now the middle of December an no one had contacted meI told her I wanted a refund and my money back for the defective chairshe said she would email the store manager and he or she would contact metwo more weeks went by no one called me so I call the store an spoke with Maria and TonyTony offered to exchanged the chairI said with the customer service I have received and the quality of the merchandise I No longer want anything from Rooms To Go Please refund my mone

Rooms to Go provides defective merchandise and awful serviceThey do not want to compensate $ for defective products and awful service
To Whom It May Concern,
On 3/25/18, I purchased a $4,bedroom set with the order #: XXXXXXXXRooms to Go has made the past several months unbearable, especially with partial deliveries/damaged merchandise/lousy delivery peopleThe Sales' Rep Name is: Vanessa AR(XXXXXX)
Deliveries would include damaged mirrors, damaged dressers, incompatible sized bed rails, etcThe company's deliverymen cannot even put the bed together because headboards and rails are incompatible and disjointed
The delivery folks are some of the rudest people imaginableI dealt with the same incompetent crew on three different occasionsThey curse about customers in Spanish, especially in front of customersFollowing instructions is not something they're capable ofI was told "I do not have time to deal with you" several times from them and they even had

I purchased a sectional sofa in In only two years the sofa is falling apartThe ottoman sunk in, the material on the bottom of the sofa is coming undone, and the springs are coming through the cushionsIn addition, the cushions are continuously sliding off the sofa.The name of the retail store where I purchased the item is Rooms to Go here in Corpus Christi.Also, yes I do have a credit account with them.*** ***

We purchased a side table in JuneAlmost immediately the top of the table started to warp and come a partThey won't repair or replace
Almost immediately the top of the table began to warp and come a partWe have not abused the furnitureWe were not given special instructions for the tableWe used coasters and cleaned it with pledgeIt is defective and they refuse to replace or refund

The "leather" sofas that Rooms to Go sells are of a very bad quality I'm not really sure if the material should be called leather It does look like leather but after year it starts to peel off I would stay away from this company

Let me start by saying that IF I could rate this as a negative star, I would have done thatOne star to mean is more flattering than this store deservesThe absolutely worst company I have ever had the displeasure of usingMy only advice is to AVOID AVOID AVOIDThe husband and I went in to look, but had already both been approved for the credit cardWe went in and although only had intentions of just looking our saleswoman, Heidi, assured us that we could put a "tentative" date (11/3) on our order, and change it in the future as we neededOk, so we put an order in of over $11,for furnitureOngoing communication with Heidi started out well, until well it stoppedI went in and paid the final $down payment on our order, changed our address because we were moving (thus the excitement for new furniture), and changed our delivery date from the tentative date to the firm date of 10/I was assured ON October 4th from Heidi that all pieces except WOULD be available on 10/(headboard, footboard, and nightstand) WITH AN OCTOBER delivery date, but the last wouldn't be available to 11/She assured me that it would be a second delivery, but that we wouldn't be charged any additional chargesThese changes were done weeks approx before the firm delivery date
During this time there was active text messages between myself and Heidi, our sales lady, confirming the 10/for the bulk of our orderOn October 18th I sent an additional text to Heidi stating it was getting closer and we haven't heard anything, and what to check in to see if we were still on for 10/NO RESPONSE, AND STILL TO THIS DATE HAVEN'T RECEIVED A RESPONSE from HeidiNOTHINGNot an apologyNothingSo, I called the store after days on 10/to find out what was going on only to find out that our date was NEVER changedKeep in mind I have a text confirmations from Heidi for the whole conversationsAt this time they attempted to try to change our delivery dates, but as you can imagine most of our bedroom set in now on back order until at least 11/The manager, Brian/Bryan was extremely deflecting by stating this wasn't like Heidi and proceeded to give me excuses such as her having family emergenciesI told Bryan that she certainly didn't have any emergencies taking place when she charged my credit cards, nor during the many text messages INCLUDING the one where she gave us October 27thManager Bryan stated he wanted to follow up with the vendor to see what they could do, but it probably wouldn't be until Monday (10/22) when I would hear back from himOf course, Monday came and wentTuesday came and almost went when I called the store right before closing on Tuesday night (10/23)This confirmed my suspicions that the vendor couldn't do anything, but the lady who answered the phone, Brenda, stated she was putting the information on Bryan's desk for him to call me first thing on Wednesday morning (10/24)Wednesday morning came AND WENTStill no call from Bryan NOR HeidiAt which time I called the corporate number who stated there was nothing they could do...it was a local store problemI said so it is customary for a store operating under there name to take money from a customer ($11,000+) and then ghost them?! The customer service gal put me on hold and contacted the local office that I insisted I didn't want to speak with and brought Bryan on the phoneOnly for Bryan to tell me that he couldn't do anything for me which I demanded he rectify the situation for the inconvenience and the way we had been treated...he offered an insulting $in store creditAfter spending over $11,and being ignored and avoided that is ALL Rooms to Go appreciates their customersI will NEVER EVER spend one more cent of my hard earned money in this storeIn fact, I will make it my personal mission to make sure ALL of my family and friends don't make the grave mistake of shopping there either like we didThis company should be ashamed of themselvesThese people have ZERO compassion, decency, and have ZERO customer service and communication skillsDisgusted!
I guess now that Rooms to Go has collected our money and financing they have no need for the customer anymore!
Bradenton, FL store on Cortez

I asked for my furniture to be delivered to my apartmentWith that delivery there is a charge and contract I signed to have the furniture set up
Upon delivery the drivers called me to let me know people were painting and could not set up the furniture because paint would get on itWhen arriving home I found the painting was only taking place in the kitchen which is totally separate form the bedroomThey left the furniture without any assembly instructions and un-assembled in the living roomThis has been going on since Tuesday of this weekI would like to continue shopping here but unless I am treated fairly then I cannot see that happeningMy sales man did a great job with the sale and unfortunately the customer service reps do not have the clearance to give me what I wantOrder number is XXXXXXX

I had my sectional delivered last Friday and had it installedI instructed the movers to place the sectional in a certain arrangement since there are a variety of different ways to arrange due to some seats having power, manual reclining, or being stationaryUnfortunately they did not install the manual recliner and stationary recliner in the correct positions as instructed and I did not notice (since they look the exact same except for a lever inside the cushion) they were in the wrong place until after they had just leftI called them to see if they could come back and make the small adjustment and was told by a customer service rep that they can not come back because I signed the delivery document accepting the installWhere the problem comes is that I never signed any type of document, meaning they forged my signature and I have a witness that can confirm that I did not sign any sort of documentI informed the supervisor of this and she was extremely rude and denied this being done and would not send me the document that I supposedly signed when I requested a copy to prove that it was not my signatureShe did inform me that they would have someone come fix the sectional free of charge so I let it goI received a call this morning saying that they will not come fix the sectional after allI then proceeded to call customer services again a spoke to a different supervisor, she again was very rude and informed me that they would not be coming to fix my sectional nor would they send me a copy of the receipt that I allegedly signedI know this is a very small issue with regards to my sectional and all I want is my sectional to be fixed, but the fact that they forged my signature is very concerningI would warn customers to be very careful because you never know what they could be signing for you that would cancel their obligations to you!

It was just horrible, the manager Lisa in charlotte nc was just rude and nastyNever will I waste time with this business

ordered kitchen table and chair set on 1-02-had it delivered 3-31-it was damaged they have come out now times and still have damaged furniture
ordered a new kitchen table and chair set on 1-2-was set up for delivery on 3-31-as we requested had to go back to store several times to deal with issues regarding the saleFurniture was delivered on 3-31-in which the furniture was damaged they sent another delivery out to replace damage product on 4-11-which also was damage they drivers didn't even bring it into our home because they saw the product had been damaged so again they would have to replace it for a third time which was 4-26-again the product was damaged in which the truck drivers had verified but when we talked to the company this time they wanted to send out a service tech to repair this furniture we told them we didn't want a service tech we wanted it replaced this is suppose to be brand new furniture why would you need to sent a service tech to repair br

I purchased a leather recliner with power reclining featureI also purchased the extended warranty offered with my purchaseI am still within my extended warranty periodI need this chair for circulation issues in my legsThe power reclining has failedI've repeatedly called for repairI was told that my warranty only covers stains? This is not at all what was described to me by my sales representativeI would not have paid the money to cover stains on a dark brown leather chair
I offered to pay a technician to come out and offered to pay for any parts and labor involvedThey said that they only send out technicians to cover warranty claimsI asked who I could call and they said they have no information to help meToday, May 11, they sent out a technician to look at my chair for stains and leather wear issuesHe only took pics and had me sign and leftHe said it would be hours to hear a response from RTGHe also stated that I could call the store for part numbers to

Order and delivery times were not fulfilled as promised and it is quite frustrating
I am writing today because I am quite frustrated by Rooms to goWhen my furniture was scheduled to be delivered on 3/3/17, my order was scheduled to be delivered between 12-per the notifications I received from the companyIt was not until am when I received a call from the delivery men that My order would in fact be there in an hourThe delivery man said the mistake was on Rooms to Go's end and if I was not there to receive it, it would not be delivered todayI am a nurse, and I literally I had to turn around and inform my job of this because I needed my furniture and this disturbed my dayNot only that, the woman who called the same day from customer care to inform of the change was rude to me and my sister and I did not appreciate that eitherThis is bad customer service especially when the customer makes a purchase that is in support of a businessI tried to let this go because I knew