Rooms To Go

Rooms to go will not honor there stains warranty that I paid additional for!
I bought a sofa love seat combo from rooms to go and finished paying in full around November because I didn't want it until Christmas I did not receive it until April because they so called ran out of the electric model of the love seat and it wouldn't be ready until April so I waitedWhen it finally got delivered in April imagine my surprise when the love seat was non electricI did accept the delivery because the driver said to just call rooms to go and they'll fix it and I needed furniture right awayI noted on the receipt that I signed that it wasn't electric like I orderedWhen I called rooms to go they said the love seat never came in electric so I couldn't get itBut then why did I wait months for it?? well I chalked that up as a lost it was still pretty nice set until my kids got ahold of it but that why I paid for the stain warrantyWhen I called Room Go they sent a tech who

I purchased a sectional that the company knows the material was misrepresented and defective
The sectional was sold as leather The material is blended and the salesman admits that the company knows was defective The company is replacing the sectional but is charging sales tax, delivery, and protection that was paid for with the original purchase

Ugh never order from Rooms to Go! I ordered stuff to be delivered the 8th (after we got the apartment), and they started delivering early :( Which means the stuff is getting to the apartment before we have it! On top of that, every package is damaged! The rug we ordered is destroyed on one end and we have to wait for them to deliver a new oneThe shoddy packaging means it'll probably happen again! I was supposed to get a call to resolve this issue and never didI'm seriously just considering returning everything

customer service very unprofessional no service after the sale
I purchased a new sectional living room set on a Saturday delivery would be Wednesday,driver brought the wrong color furniture he said call the store so I did they said nothing they could do call customer service spoke with Amanda very rude and unprofessional said it would be another days before they can deliver the right furniture color
explained situation to her stated nothing could be done she can not take somebody elses furniture from being delivered to bring mine so I got upset the way she treated and talked to me like I'm nobody so I called the store and spoke to salesman,he stated this happens regularly and referred me to manager,I contacted him said nothing he can do but contact Amanda and schedule and confirm delivery days later so here we are days later and no furniture and nobody has any answers

Delayed shipping and wrong product
The end of March I called and ordered the guard rails for my kids bunk bed When my mom went to pick up order it was a different color and the incorrect part I tried to get in touch with Lynn Tand he never returned my calls Finally, another person from the store contacted me and I explained what I was looking forIt was scheduled to be delivered in April, then they changed it to May, then they scheduled it for June and when the delivery guy showed up he brought the step guard rails I specifically asked for the guard rails for the top bunk to prevent my kids from rolling off Now, they say they can't get it and I feel like it's just them being lazy and not wanting to deal with the issue I just want my rails to my kids bed!

Products bought less than years and broken
I have financed furniture from rooms to go many times and it is always the same issueI purchased a sofa in and it broke in less than yearsthey sent someone to look at it who told me that they did not have the piece to fix it so I had to throw it awayIn again I bought a bed from rooms to and now its broken againthe side rails just brokeif this continues to happen, it clearly shows that these product are made with mediocre materialI called customer service, she blatantly told me to sleep on the floor or buy a new bed.I guess when you buy furniture at rooms to go, we should only expect them to loast a couple years

Bough the furniture on 5/and paid for it to be delivered on 6/It was not delivered on 6/
Bough the furniture on 5/and paid for it to be delivered on 6/It was not delivered on 6/I called and I was informed the delivery employee tried to deliver but I was not availableHowever, I was awake since am on 6/2, I did not receive any phone call, no one spoke to the front desk receptionist to whom I gave the instruction to allow the delivery employee to go up to the apt beforehandThey gave me a description of the building that does not resemble my buildingThe RTG employees say they needed an access code to enter, there is no access code in my buildingI've been in constant contact since that day with RTG but they allege the order was "blocked" until todayI called today and they tell me they can deliver more than a week from todayYesterday I was informed they could deliver within a weekI paid for the delivery fee and scheduled for a specific dateI did not pay f

THE PRODUCT THAT IT WAS SOLD IS SHOWING DAMAGED IN ONLY TWO YEARS , MATERIAL PEELING OFF , ROOMS TO GO SAYS IT IS DECOLORATION NOT ACCURATE
Houston , June 28,
Rooms To Go
Customer Service
The purpose to this letter is to request your assistance, in regards of a purchase from two years ago , the amount of the purchase was over $, this included a main electric sofa , which is showing signs of deterioration , a report was created through customer service and an inspector arrived on June 2nd to create a report a took several pictures f the sofa
It was mentioned during the initial report that there is no kids or pets in the house, in fact there is only one person living in it , and we do not understand how this can get worn off in only two years
After waiting for two weeks , and making several calls to your customer service , where they confirmed that they had the report and were able to see the pictures , I was able to get a call back , I was informed that ther

Its deceptive to have a warranty then learn there are fees for shipping and we must pay for another warranty policy when replacing a defective item
I am writing about a odd requirement we are being told by the local Montgomery, AL store manager in attempting to replace a defective recliner
We were told that in order to complete the replacement order, we would Have to pay for shipping Have to purchase an extended warranty on the replacement recliner
Here are the facts;
We have a defective recliner within the year warranty period
My wife was required to send photo's of the defect which she did
She was instructed to go to the local store (Montgomery, AL) and get another recliner
We went to the store and learned the original recliner we purchased was no longer sold
She was offered a credit for the purchase of another recliner
We were ok with having to pay the difference for a more expensive real leather recliner vs the faux leather recliner we

leather sofa bought in August - attached cushions sag
an service technician came out 12/and determined that my couch was sagging and defective When I spoke to customer service they said there is not an issue and will not do anything to honor the warranty The technician said he would note in his report that it is defective but customer service said there was no note This is a scam

This company did a bait and switch with a purchase and they failed to communicate the (lack of) a return policy for it, so this was a final sale
Order number: #XXXXXXX
Purchase Date: 10/24/
Model Number: XXXXXXXXP
Sales Rep: Sadie CB
Payment Amount: $
Method: VISA
The sofa that we sat on in the store was a Cindy Crawford sleeper sofa and it was comfortableWe acknowledged that we did not need a sleeper sofa, but wanted this level of comfortWe made the purchasing decision on that Cindy Crawford floor model and the store failed to communicate that their hour timeframe for cancellation or refund policy would be over before our sofa arrived at our houseWith that in mind, this was a final sale - and we were not told that
We are senior citizens and we feel that the store took advantage of our not understanding the return policy to make a sellWhen the sofa was delivered - it was not a Cindy Crawford brand sofa - it was a brand we were not familiar with: H.M

Store model mattress not representative of delivered product
Purchased a king size mattress and box springs for $1397.00, plus $delivery charge, $mattress protector (which we were told we had to purchase if we needed to exchange the product)Total $I paid $and $on their 0%interest credit cardWe were told by days, it should be "broken in" and be like the store modelAfter days it was still hard as a rock, not even close to the floor model The store is hour away, each wayWe went back to the store to find out more of how we could get what we expectedThe store had their National manufacturer bedding "expert" and he suggested it may be a factory mix up with the interior mattress and that we should exchange for another of the same modelWe were told we had to schedule through customer serviceWhen customer service contacted us, they told us we couldn't do anything exchange It has to be a different model and equal or greater in pri

We received the wrong order twice, had to wait months for some of our orderNothing was ever done about the inconveniencePlus we received damaged
We received the wrong order twice, and had to wait months for some of our ordersNothing was ever done about the inconvenienceAlso we were billed three times for some of the items which had our card over the limitPlus we received a damaged table and bench and informed the companyThey had a tech come out months later and we still have not heard back from them for the replacementsThis has been the worst experience I have ever had and we spent about $total

I ordered a room set over weeks ago, and I still have not received the bed rail brackets needed to construct the bed
My order number is #XXXXXXXi for the Cortinella White 7pc King Panel Bedroom, item #XXXXXXXPI payed $with my RTG credit card #XXXXXXXXXXXXXXXX, and $out of pocketThe set was purchased online August 19, and delivered August 24, Since August 24,
my husband and I have each tried several times to resolve the issue of not having our bed built when it was deliveredWe were told by the delivery/setup team on the day of delivery, that there was a hook missing from the bed and that they would give us a call back in 15-minutesWe
have yet to receive a call from the delivery teamFrom August my husband and I have called customer service several times to find out if and when the missing parts could be sent to us so that our bed could be builtBy the end of the day, we were each told by two different customer service reps that the hooks would

Beware! Customer service is not high on list for this storeI purchased a bedroom suit for my grandson on Black Friday for ChristmasWe still do not have itThis is the email I sent:
My order xxxxxxxxxx arrived in wet boxes due to a leak in the delivery truckI was forced refuse the delivery when delivery personal refused to bring in stairsDelivery personnel lead me to believe someone from customer service would be in contact with me within the hour to rescheduleNeedles to say this did not happenI contacted the store where I made my purchase on Sunday morning to be made to feel like it was my fault your trucks trailer had holes in the roof and my stuff got so wet that I had to refuse delivery and that I am left with no option but to wait on someone I your office to contact me sometime on Monday if you don't get too many other customers to take care ofI purchased this bed for my grandson for ChristmasMy room is ready and now I have a year old camping out in my living roomThis my seam like a small concern to you but I assure it is not to meI did take delivery on my gaming chair that we had to put together ourselves and to Bunkie tray that has no bunk to put it onSo what you going to do to make this right?
This was the reply:
Thank you for contacting Rooms To Go with your concernUnfortunately once our trucks are routed for their deliveries, they are then loaded accordingly, and the orders become locked in our systemOrders are typically locked in our system until the truck has completed its route and any remaining furniture on the truck is processed back into our warehouse (typically 1-business days)Once the order is unlocked we can reschedule the delivery for youI sincerely apologize for the delay and hope to better serve your furniture needs in the future
Regards,
After this a piece was on back order so delivery is pushed to 12/I get a call today with delivery between 2-pmThis really dose not work for meI want early morning but "truck is already loaded" (their words not mine) and I am last on list to be delivered that dayNo one wants to do anything to try to make me happyThey may be able to get me an am time if I want to wait to sometime in JanuaryDid I mention this was a Christmas present and I have a teenager camping in my living room! So unhappy but no one at Rooms to go cares

Purchased a sofa in July and still do not have it in October
I chose a sofa on July 8th with Sendy Rincon at the RTG in Brookshire, Texas Order #XXXXXXX I put $down and financed the rest with their company At the time, Sendy said there was a long line of people waiting for this sofa, but it would be ready for delivery the first of September, so we agreed on a September 9th delivery After Hurricane Harvey, RTG called and said the sofa would be delayed due to a backlog of deliveries due to the storm They gave me a new date of September 23rd Several days before the 23rd, RTG called and said they would deliver between 3PM and 7PM I told them I had my brother's funeral at 4PM and this timing would not work...could they deliver earlier in the day? They said no, but I could call back in hours and reschedule And, oh, by the way, part of my order was on back order and would not be delivered What? This was the first I had heard about part of the order being back o

Rooms to Go charged me $for a canopy to my bed damaged it in transit and offered a refund of $and a canopy maybe in July if it's in stock
Shame on you rooms to go! I purchased a canopy bed from you weeks ago My bed was finally delivered this past week I was beyond excited My excitement came to an end when the delivery men had put my bed together but could not put the canopy on The canopy had been damaged during transit and another one needed to be ordered I was told someone would contact me to arrange the delivery of the replacement later that week After hearing from no one last week I decided to call today I call rooms to go customer service to find out that no one had reported the damaged canopy, there would be no replacement available until July, and that I could be refunded $for the canopy and my trouble I am so disappointed in your customer service and your lack of integrity when it comes to your products If I would have purchased the bed without the

Sectional purchased with flaws, would like rectified
We purchased our couch in March of We purchased the couch because our brother had the exact same couch and we loved itUpon delivery (waited almost a month) the ottoman had a hole in it and we called and they sent a new oneThe new one had stitching issues and a small tear, but we didn't want to keep requesting new furniture so we just lived with it
Although our brother has the same couch, ours does not seem to be built with the same qualityWithin a month one side of the sectional started squeaking and sinking so far down that it is uncomfortableI weight less than lbs and I sink down very farAlso the chaise sinks down in the rear and your feet stick straight upAlso, we noticed that there were staples sticking out of the bottom of the couch in various locations, which had cut my husband, myself and one of my year old children
We recently moved within the last few days and I realized that Rooms to Go

The staff at this location have poor customer service, ignore certain customers while sitting on furniture, and use selective profiling techniques
On 5/16/my wife and I went to Rooms To Go in Dunn, NC to purchase furniture This is the second time I have been to this location, and the first time I had to get the manager involved in order to be helped We went back today, thinking that maybe the staff would be better and hoped for a better experience since it's the only local big furniture store We walked around for at least minuets, once again, with no helpWe walked by several salespeople and even stood around some displays waiting for service A family that walked in after my wife and I was helped that was looking at the same furniture as we were I walked around the corner to find men sitting on sales floor looking down at their tablets Not only did this happen once, but twice This is selective profiling at it's best If we hadn't of been two women, we would

This complaint is for Service Issues and Delivery IssuesMy husband and I ordered furniture from Rooms to go and during our ordering process we requested an early morning delivery due to our busy afternoon scheduleThe Sales person guaranteed a morning delivery and from their on we made the purchase2/13/we get a confirmation from rooms to go for our delivery for DOS 2/14/but their was no time frame on the delivery confirmationI called Rooms to go Call Center/ Corporate Office 2/14/since it was already 10:am and our furniture had yet not been deliveredI was rudely greeted by a woman named Lisa, she was very short with providing information and had a horrible phone demeanorWhen I asked what time our furniture would be delivered she explained that we would receive our delivery in the afternoon and their was no way for her to change it or do anything about it even if I was wrongly informed when placing the order, because the truck was already in routeI then a