Rooms To Go

You better PRAY nothing goes wrong because customer service is terrible! It's been months and my furniture is STILL not fixedThe movers didn't show up in the appropriate window time (which threw me off and was late for work), and as they were moving my sofa, broke the legThey clearly were not prepared or familiar with the proper process of moving furnitureThey sent in a request to have a new leg delivered but I hadn't heard anything for about weeksAfter the two weeks, I decided to call and of course, the leg was NOT on the wayIt wasn't until after I called that the leg was shippedAlso, Rooms To Go will NOT work with you as far as window times even if they are at faultI live alone so when a technician is sent, I am the only one who is available to be presentOnce I received the leg, the technician came out (again, they never come when they are suppose to so I was late to work) to fix my sofa but the leg they sent me was crackedI hadn't noticed because I left it wrapped up until the technician cameI then had to struggle to get someone to come out and fix my sofa againnew legs were sent to me (two were cracked)I tried to schedule a technician to come out MULTIPLE times after that but like I said, RTG WILL NOT work with youWORST CUSTOMER SERVICE EVERI am PAYING FOR BROKEN FURNITURE

I purchased a sectional that the color/fabric was discontinued after just months of my purchaseI was offered a re-selection but after looking at all the other couches, I don't like any of themI fell in love with the couch I have that is currently ripping apart more and more every single day (that was the reason it was discontinued) and I want a refundI called customer care and they told me that I could get a refund no problem at any rooms to go storeI went to the one that was closest to my work to take care of it and they told me they don't do refunds, when I told them I already spoke to customer care and they told me I could then they changed their story and said I have to do it at the store I originally bought the couch fromSo I immediately called the original store and explained the situation up to that point and was told that they don't USUALLY do refunds and offered the same couch in a different color (that's not going to work for me, I need the couch in the same color and fabric or not at all)I have been strung along with no matching stories and I want my refund since rooms to go no longer has the couch I wantThis should be a no brainer! I am a very disappointed and frustrated customer!

Laney Park Light Gray Pc Sectional Purchased less than a year ago and is wearing terribly
I purchased the cloth Laney Park Light Gray Pc Sectional on January 3, and at first I thought the set was perfect for my modern/contemporary living room spaceI loved the versatility of the set, etchowever a few months ago I started to notice wear of the couch set and the tiny "balls" the set began to develop on itThe set is rarely used or sat on because no one is really never homeThe way the cloth is wearing you would think someone is on it 24/I would love to have this set replaced because I've owned serveral cloth living room sets and had them for years and NONE of them ever wore out as fast as this oneI'm beyond highly disappointed and would live if the company could make things rightIt's getting to the point you can barely sit on it in shorts because of the way the fabric is now aggravating your skin because of the ball like things it has developed on it

I placed an order for furniture on 3/5/16, with the option of a flexible pick up dateI was told by Sales Associate JGthat all of my items were in Stock and if I wanted a pick up date other than 4/30/16, to call the store and provide a week's notice After speaking with sales associates and store manager, Emmitt M., I was given different stories as to why I can't pick up the furniture on 4/16/16, which was the date I provided to them on 4/9/of the date I needed to collect my furniture I contacted Rooms To Go Corporate Office in Florida on 4/12/and talked with AmandaShe assured me my complete order wouready for pick up on 4/16/Store Manager, Emmitt M., contacted me today 4/13/and advised me that I can only retrieve my dining room set and not the complete order I told him today as well as Uliana on 4/12/that if I cancel my order due to failure of Rooms To Go not keeping their agreement with me, I'd need my full refundThey both advised me that I ca

purchased furniture yrs ago, the gliding mechanism are already wearing out, poor quality and no customer service help, other than look in yellw page
purchased furniture 1-3-13, had issues with delivery from the start, had multiple attempts repairing from the start, very poor customer service and quality insurance from the start, furniture is little over yrs old and recliner and love seat recliners wearing and metal on metal sound, spent excess money and quality only last years, very poor, wear and tear no abuse and no damages other than gliders rubbing metal on metal order number XXXXXXX, spoke with customer service and was just rejected with no help other than refer to local yellow pages, very dissapointed

Purchased furniture and extended warranty in May
Furniture is defective
Purchased furniture and extended warranty in May
On day of delivery, which was a nightmarw, I noticed some damage and advised the delivery person, he placed his thumb in his mouth and liked it saying it was dirtyIts actual scratchesMy daughter called and complained and RTG was very apologeticThis is a wood and glass tableThe glass is not snug, like in your showroom, nor easy to lift to clean which we do.I noticed growth, which I can only assume is mild but it looks like a caterpillar, we cleaned it a few timesI called your store, they said it was a known defect with this set but not to worry and gave me a number to call, The dining room bench was loose and one of the table legs looks like its nit set rightMy sectional has something that irritates my skin and half of it sinks, while the other half has speckles of colors changingA rep came out, fixed the bench and advised I would hear from RTGA

Bought a king bedroom set in November delivered in December Bed is splitting and mattress is defective Want them to pick up set and refund $$
Bought a king bedroom set in November delivered in December Bed is splitting and mattress is defective Want them to pick up set and refund $$ I have called customer service asking for a manager and call center will not transfer upI am beyond frustrated and just want them to pick up furniture set and mattress and refund our money so we can go elsewhere They have admitted the bed frame is defective

Rooms to go is selling faulty product and then expecting me to return my couch and give me a credit for half the amount
I purchased a couch at Rooms to Go Recently I noticed the material on the couch is peeling I was told at the time this material was leather Leather wouldn't peel Evidently rooms to go is aware of this problem as when I went to my local store, they referred me to call customer service as they were trying to "make it right" When I called customer service I was told I would get a credit for 50% of the price I paid and take my current couch The amount they offered to credit was $ You cannot get a sectional comparable to the one I have for anything close to $ Since this product is defective I should be getting a credit for the amount I paid, since I was mislead that this was real leather If rooms to go has any pride in their product they should replace the defective product or refund the entire amount owed, not simply offer me a credit which wou

It's not just one store, it's the entire companythe customer service is horrible
I went in to a location and bought two bedsit took forever for them to be deliveredonce they were they delivered they brought one bed and one headboardThe salesperson wrong up a headboard instead of an entire bedso now my daughter has no bedthen they correct the issue but charge me extra money for the bed that I was suppose to get in the first place and I have to wait for the bed to get theirthen they tell me I need a Bunkie boardsomething they failed to mention in the store because they asked if I had a boxspring and I said I wouldn't be using oneThey were suppose to give me a credit for my purchaseI never received itthe manager did give me a credit for a horrible experience but that still leaves me shortthen I call in cause I want a dining set and was told that I can order it but wouldn't get it until Novemberwhat exactly are we suppose to do until November

#1: Refused full refund even though the product was NEVER delivered/picked up
#1: They put my electronic signature onto a document I did NOT sign
On Nov 19th of 2016, I purchased a kids bed frameI was asked to sign twice on an electronic padFirst was for "credit card payment"Then I was asked to sign againThe sales person, Emmanuel G., said "this is for you to pick up, not for us to deliver"
I was supposed to pick up the bed frame on Nov 23rdI took my daughter there, and she did not like the bed frame, so I decided NOT to pick up the bed frame, and to return it insteadHowever, the store manager (Vanessa N.) told me that I have to pay 20% re-stocking feeI have not even picked up the bed frame, how come the re-stocking fee? Where is the re-stockingThe store manager then said I havd signed a "terms and conditions of sales contract" that specified re-stocking feeApparently, while they told me that my signature was for "picking up", they actually put my name on the

Horrible horrible horrible!!!

There is so many issues and mishaps when purchasing and delivering my orderFrom customers service issues, sales personnel issues and delivery issue
I went to the Brookshire location and bought a couch both my fiancé and I agreed onBrad Paige was the sales person and boy was he knowledgeable about the couches and everything when we had questions which made us really want to get the couch but everything fell apart on delivery dayWe had an early morning delivery so our stop was the first oneThe delivery men first brought in the ottoman we purchase then love seat but when it came to the sofa it just wouldn't get through the door wayThe delivery men end up taking back the sofas but left the ottoman and love seat which I didn't want them or expected them to do since the main sofa didn't fit and they never brought in my tablesI contact Brad and explain the mishap and the person that was so knowledgeable about everything had no clue about the next step, said he would have to co

I feel like the sales rep lied and misrepresented the products
I went to place an order on the Internet it was very confusing and when I communicated with the rep he told me one thing with one price and guiding me to pick this particular item I didn't pick the item he suggested which was not the original item I wanted but he told me he could just switch the headboard and everything else would be the same after about an hour and a half of doing so I placed the order and it ended up being $more than what he originally said it would be And then called the Internet service line to ask for help but they told me they could not do anything I also spoke to the sales rep online and he explained to me there was nothing he could do in that he could apologize and cancel the order and that's it

Product selected in store Wrong item delivered Will not refund charge
On November 26, 2018, I went to the Gainesville, GA store for a Cheval mirror The sales associate helping me was Lakeata C Holloway I found the mirror I wanted, the only one on the floor cherry carved floor mirror I told Ms Holloway I wished to purchase it but I needed it delivered due my handicap We traded for the mirror to delivered on December 3, 2018, and I paid with a Wells Fargo Visa card I signed the credit card receipt looking only at the amount of $on the computer screen She printed the paperwork and tucked it into a folder I never read the actual paperwork to which the computer afixed my signature When delivery arrived on December 3, 2018, the men unboxed the mirror and it was the wrong color It was a white finish I refused the delivery I called MsHolloway and advised her and she indicated I would receive a refund Once I looked at the paperwork, I realized that she had

Late and left my house a mess!
Shortly after placing my order online, a company contacted me in regards to a three-year warranty service planThe troubles started there with Rooms To Go, the woman took my name and had me agree on a price and hung upI have no confirmation of a 3-year service plan, when I called customer service I was told it should show up on my paperwork when it was deliveredToday I was told my delivery would be between p.mand p.mthrough text messagesApproximately 6:I called the customer service agent and I was told that the delivery truck was an hour behind and they were stops ahead of me, and that I could not reschedule until tomorrow if I wanted my shipment it would have to be today or next ThursdayOnce the delivery guys finally arrived an hour and minutes late they trashed my house, left plastic wrap and styrofoam throughout my living room and hallwayLeft their garbage in my front lawn and it blew down the street to the neighbor's yardAn

Informed their product was of quality when purchased items there yet within months sofa and love seat came apart at the seems
Requested an exchange informed after few days of back and forth that we could get an exchange for half of what we spent and when asked for a refund do to such informed hey don't do thatThey are selling damaged items and scamming people's hard earn money

The nightstand I purchased months ago has paint chippingRooms to go will not correct the defect
I purchased a complete bedroom set months ago which included two nightstandsI placed a lamp on each nightstandWhen I moved one lamp while dusting paint chipped offI contacted rooms to go immediately to have someone come look at itOnce I was able to get a service technician out, he then stated it was a chemical reaction between the lamp and nightstandHowever, on my other nightstand there is no paint chippingI have called and spoke to all managers at the local Rooms To Go, I have called and spoke to corporate who still will not resolve the issueThere is obviously a defect within the nightstand or my other nightstand would have the same issue

Received recliner that does not match set and is the wrong colorCustomer service refuses to replace it
We were shown a living room set in the showroom and chose to purchase a sofa, ottoman, end tables, and reclinerThe showroom had the black version of the furniture on display but we chose to purchase the white leather version of the sofa, ottoman, and recliner with black end tablesUpon delivery of the furniture it became apparent that the recliner did not match the sofa and ottomanThe recliner is not white...it is BEIGEWe do not want a beige recliner that does not match the white sofa and ottomanBecause the display was in black we had no way of knowing that the recliner would not matchAdditionally, one of the end tables was brokenWe waited over a month from the day we purchased the furniture for it to be delivered and when we finally received it, the table was broken and the recliner is a mismatched beigeWe contacted customer service and the store managerWe were

I ordered a full size mattress and box spring in early October and asked for a 10/31/delivery date - order #***I received an email confirmation and, two days prior to delivery, another confirmation of the delivery timeThe delivery team was nice but delivered a QUEEN size box spring and a full size mattress I spoke with dispatch during the delivery and she apologized, asked me to keep the queen size (because it would be "faster" to deliver the new one???) and said I would receive a call later in the day to schedule the correct delivery
I did not receive a call, so I called the next evening, sat on hold for almost an hour before requesting a call back, and when I received a call back the delivery associate assured me that my delivery would occur on 11/6/The problem is I never received confirmation, and when I called the automated system, there is no record of an pending deliveries associated with either my order number or my phone number
I paid for a full box spring, and I'm stuck with a queen boxspring that does not even fit on the bed frame This needs to be rectified by November by delivering the order for which I contracted in the first place

Huge problem with Cindy Crawford Home Crosby Street: feathers keep poking every day after months
We bought a Cindy Crawford Home Crosby Street sectional on May 20, 2015, which was delivered the following dayA few days after using it we noticed that every now and then a feather would protrude the fabric and poke us, in an extremely uncomfortable wayOne week later we went back to the store and talked to the salesperson, who told us we had nothing to worry about, as this was very common with a brand new sofa of that model and that should be over in a few weeksTwo months later the problem persisted and we went back to the storeThe salesperson told us we couldn't return the item but again assured us we shouldn't worry because this problem would over soon
Well, it has been already months since we bought the sofa and every single day a few feathers still protrude the fabric and poke anyone who sits on the sofaOur kids don't want do be with us in the family room anymore beca