Rooms To Go

DO NOT USE THIS COMPANY!! Horible customer service and they don't care about you only the moneyFurniture was not deliveed when promised
I had a delivery timeframe from 5p-9pThe driver called at 11:53p and stated he could not make itHe stated that my furniture would be on the truck the next day from 9-11amNo one ever showed upI looked and the web and it showed a delivery time of again, 5-9pI called customer service and was told it was from 2p-6pI took off work early yesterdayI was not prepared for a 2-6p delivery, because that's not what I was toldCustomer Service stated that the driver could not have told me that because he would not know the delivery timeframeI am getting the run-aroundI will never recommend this company, nor will I make a purchase with them again

Rooms To Go Delivered couches that were damaged via packaging or at the warehouseThey refuse to authorize another exchange
We received our original set of couches from RoomsToGO in Jan-Feb The order number was: XXXXXXXXIt was the Cindy Crawford Home Van Buren Burgundy Pc Leather Sectional and the Salesmen Bill told me and my wife it would last a lifetimeWithin 8-months of having the couches the leather was peeling on the couchesWe contacted RoomsToGo and they provided an exchange for the pieces that were peelingWithin 1-months one of the chairs broke and the leather was peeling once againWe contacted RoomsToGo again and they did not want to provide an exchange of the damaged chair and peeling leather on the same piecesThey eventually sent a technicianThey approved us to select a new set of couchesWe at first tried to get our money back as this was unacceptableThey explained this was the best they could doWe tried speaking with Bill once again and

I went to your location to lay away on living room set cost of
when I went to store in duluth to pay on it the charge it was higher then cos
my order number don't know but you can look up with my phone number XXX XXX XXXX order in buford geogia

We bought furniture from rooms to go on 2-11-with a scheduled delivery date of 2-16-When rooms to go delivered the furniture the chair had scratches on it along with power issuesThe switches on the chair were backwardsThe couch seat was not properly connected eitherI called customer service about the chair first, because I noticed it first, and they told me they would have one delivered the following weekWhen that chair arrived the delivery man looked it over and decided that it wasn't acceptable for delivery and said he would send out another oneA week later the 3rd chair had been deliveredThis chair worked for weeks (give or take) and while it was in the reclined position it stopped workingI called rooms to go and they told me it would be about weeks before they could get someone out here to look at itI explained to them that the chair was in the reclined position in my living room and that it was very inconvient and he told me there was nothing he could do

Have had nothing but problems with all of the products that were purchased
Sofa sleeper cushion are flat agian, ottoman leg came damaged was repaired before delivery and was repaired horribly, rug is pulling in several places

I was expecting a delivery today (17/FEB/2018) for rooms-deliveries XXXXXXXEX, XXXXXXX and XXXXXXXThese are late deliveries (the first one was done in 07/FEB/2018) that either should have been brought before or the furniture that was delivered was damagedI received a call stating that the furniture would be delivered later than the expected time today (instead of being between delivered between 4-pm, it would be delivered between 6-pm)The delivery people arrived later than 09:pm, and were also rude to me, complaining all the time that they were tired and had to go home (as if I weren't tired myself)As if it wasn't enough, I still don't have a dining table because they sent me the wrong table base (for the second time)The first delivery came with a damaged nightstand, the base of my dinner table missing and also the headboard and the footboard of my BED missingNow, after days of delay, they bring me the wrong table baseI would go to the store, get the base

I received a damaged dining table from Rooms Go's online store
On 6/13/I purchased a Spiga Espresso Dining Table from Rooms Go onlineOn 6/30/it was delivered with missing glass inserts, and major cosmetic damage to the leaf and damage to the finish of the entire tableI contacted customer service several times only to be bounced back and forth between "online sales" department and "customer care"I was told by Jimmy, Rebecca, Denise, Kierr, and Trey that since my state of New Jersey is "outside of your regular delivery zone" and "deliveries are only done on Mondays" that the earliest date my table could be picked up and sent back for a credit would be 7/25/This is unacceptable, especially since this delivery was made on a Thursday and the damage is Rooms Go's faultIt's the summer holiday seasonMe and my family are traveling and entertaining and the last thing we need is to babysit a defective tableI spent $+ on shipping and in taxes on th

First time visiting and purchasing at Rooms to Go,my in store experience was great,Kim Sour sales associate at our Raleigh NC store,made it a GREAT experience,Kim was very detailed about products,kind,patient and very knowledgeable and answered all our questions,however on delivery day,every thing turned out very disappointing and upsetting for my family.Delivery was on time,they came early,but they did not call before arriving,glad I was home,anyway,did not receive some items with my order.I did not receive dresser,they had the mirror,NO dresser,did not receive motion-essentials mattress for bedroom set,at this point I'm UPSET,since I took off from work to be home for delivery,and it took a WEEK in a half to get items delivered so I decide to call customer care center,that did not go well,I was connected to a very rude,nonchalant customer agent,whom did not apologize or show concern,he only gave me another delivery date which was two weeks away.I called Kim Swhom was my sales associate,whom gave me her business card on the day of purchase,and told my family to call her if we every need anything,so I called Kim and spoke with her about the bad experience I had that day,right away Kim was empathetic and apologized,and told me she would look into it and find out what happened,Kim asked if she could call me back the next day,to give her time to look into the incident,I told her sure,minutes later,I receive a call back from Kim,Kim spoke to her manager and I was refunded back my delivery fee,Kim is amazing and prompt,she definitely takes care of her customers ,I cant thank and praise her enough.Overall experience with delivery was awful, I will not purchase anything else from ROOM GO,I see why the negative reviews out weigh the positive,I don't have anything good to say about Rooms go,but I will give my sales associate Kim Sand excellent review for customer satisfaction,she knows how to treat customers

No refund or exchange policy
I paid a very large amount for a sectional and ottoman even though I only wanted the sectional I was pressured into buying the ottomanThe sales person never once told me there was a no return policyThe day after the furniture was delivered, I called to return the ottomanI was told they didn't sell used furniture which is ridiculous because I had it for one day!! Horrible customer service!! Horrible sales person who was pushy and did not inform me of the poor business practiceI will NEVER buy from them again and will be sure no one I know will either!!!

Unacceptable corrective policies and procedures when multiple egregious mistakes have been made
I'm absolutely mystified at the sheer incompetence of the Rooms To Go organization after my experiences over the past daysI ordered almost $8,of furniture, which was delivered on Saturday, October The shelf I purchased had a gouge in one area of the wood, but I asked that it be assembled anywayAlthough I was understandably upset that my brand new furniture arrived damaged, I opted to simply cover the gouge rather than wait for a replacement
However, the delivery team then unpacked the desk, which was *severely* damaged, essentially with an entire corner broken offIt's simply impossible for this desk to have passed any kind of simple inspection, and it's pure organizational negligence that it was put on a delivery truck at allI told the delivery team to take it back to the warehouse, as it was useless to me, and immediately called customer serviceHere is the absolut

I purchased a living room set 21/years ago .I wasn't home when the where delivered it.month later I stated aging problem .I called room to go the ne
NI call rooms to go I even visit the showroom to talk to someone the never send somebody to take a look at it .I'm not oven finish pay yet the sofa it fall off .I call them the said I have to call this number ,I call the number they give me they said I have to call a other number.I don't think it fair atfher I worked so hard to my money to give away.at list the know what the doing the should sale the better quality of furniture

Couches purchased in 2012.Advertising as leather fell apart after yrswas something called bonded leatherWon't replace
Purchased dec what was advertises leather couches the couch and started disintegrating after approximately 1/three yearsPaid over $for packagePurchased in either Tampa or Wesley Chapel can't rememberFound out same thing happened with Kane's customersBrought to Rooms to go attention and instead of replacing defective couches, they gave me $credit and told me to purchase new onesThis was told that I had to accept & use in daysThey also took back the old setI can't afford another $for furniture in less than yrs!!!! This was supposed to be leather as advertised and it was supposed to last! All the $credit bought me was a chairSo I'm out a couch and loveseat for a chair This was a defect & they would do nothing until recently to help us!

Rooms To Go Delivery Men Destroyed My Hard Wood Floors and after making me jump through their hoops for repair never repaired and ignoring my calls
I had a sectional, ottoman and TV stand delivered to my (new) home on April 20, at 10:32AMThree delivery men arrivedTwo were under the influence and reeked of alcoholThe two men delivered the sectional and ottoman upstairs to the loft area, while the one gentleman brought in the TV stand and set it up on the main floor in the living roomWhile the two men were carrying the sectional up the stairs to the loft,when turning the corner to go upstairs, they hit the wood post, causing the wood to chip at the bottom of the postOnce at the top of the stairs, one guy dropped his end in the front, which caused it to drag and chip the wood on the top two stairs leading into the loftI pointed this out and they both said to all RTG and they will take care of thisMeanwhile the gentleman setting up the TV stand, scratched two of the wo

Furniture delivery window was from 11-It is currently after 5pm and my furniture isn't delivered yet
On January 1st I picked my furniture out in the storeWhen I picked the furniture the sales person told me that It was in stockAfter I went through the credit approval process and they put an inquiry on my credit, they then told me I would have to wait months before getting my furniture deliveredI agreed to this because they had already ran my credit and I would have a soft inquiryMy delivery was scheduled for today, The business called yesterday and a few days prior to confirm that my delivery window was 11-3pmNow it is 5:15pm and I had to call the business to get any updates on where my furniture isThis is a huge inconvenience for me because I like many other Americans work and cannot keep rescheduling and wait all day for furniture to be delivered

Order bedroom suite in Sept and we are still having issues in June getting it repaired
My husband and I purchased a bedroom suite and a recliner from Rooms to Go in September Order # XXXXXXXXWe have had nothing but issues with the repair of the productsFirst, the dresser was delivered with a huge hole in the back, called R2G and got another one delivered with the same issueThe delivery man stated this is a usual problem and advised we just order the back piece and a tech would come out and repairWe ordered the back piece and it came in the wrong color, the call center rep advised me that the repair man would stain the pieceWe scheduled for a repair man to come out, when we told him we were advised he would stain it, he laughed and stated the call center is a jokeWe ordered another back piece and were promised it was the correct color, it came in and again it was the wrong colorNot to mention these pieces are on back order and it takes them 90+ days to ha

I bought a queen bedroom set from rooms to go the delivery was all wrong the bought the wrong head board then we had to wait a another week
after we bought the queen head board I purchased a king base that work on remote control the first delivery was a fail the base did not fit in my bed they told me they will take it back and replace it with one that fits after a week the deliver another base after scratching my new bedroom that I bought from ashely's ripping the wood so that base can fit, it did not work so I called and I made a claim they called me and told me that that claim was a week after the delivery I kept telling them I'm talking about the second time they did not listen and I keep calling them for my refund no one wants to talk or resolve the problem they are the worst company ever there customer serves are the worst they keep on hold and then they hang up on you

Failed to re-deliver furniture, twiceEither customer service or service center is not completing the deliveryOriginal furniture rcvd damaged
Order: XXXXXXX, Date: 7/1/2017, Total: $
Queen Bed, Dresser, mirror, nightstand
Order: XXXXXXX, Date: 7/1/2017, Total: $
media chest
Delivery of order XXXXXXX on 8/5/2017,
Received damaged dresser & Queen bed railsAt the time of delivery, I spoke with dispatch and informed them of the damageShe said I needed to keep the damaged pieces and they would send replacementsShe also said someone would call me on Monday regarding the damageI took photos of the damageThe following Monday, I was not contacted by anyoneTuesday, 8/8/I sent an email with photos to: ***@*** to notify them of the responseA re-delivery was "scheduled" for 9/9/17, along with the nightstand that had already been scheduledOn 9/9/17, the delivery drivers only had the nightstand and new nothing of the other furniture

Requesting refund for my kids dresser, refund already given to me for their bedroom set
Also 2nd side table was never delivered for my living room
Order number XXXXXXXX
Chair side Table *** $183.99( POC SHARONDA P.)NEED DELIVERY
Dresser $(POC YOLANDA CLEVELAND)NEED REFUND
PAID WITH AMERICAN EXPRESS

Complaint with the head office.the delivery person got angry cause our dog was not put in back
MY HUSBAND AND I WENT INTO ROOMS TO GO TO PURCHASE A BEDROOM SUITE THAT I SAW ON A CIRCULARWENT IN THERE PURCHASED, WANTED TO PICK IT UPTHIS WAS NOT ALLOWEDI HAD TWO DELIVERY AND GOT CHARGED FOR ONE WAS A RATTAN CHAIR WHICH WE COULD HAVE PUT IN OUR CAR TO SAVE US MONEY(HOW DOES ROOMS TO GO HAVE SUCH A GOOD RATING, I HAVE READ ALL THE COMPLAINTS)BUT I REALLY LIKE THE CHAIR SO WE PLAYED BY THERE RULESOUR SALES PERSON TOLD US THAT IT WOULD BE THE FOLLOWING WEEK ON A FRIDAY I BELIEVE
WE WERE NEVER TOLD ABOUT OUR DOG BEING AN ISSUE FROM THE SALES PERSON AND WEE DID NOT EVEN GET A CALL TO LET US KNOW TO PUT THE DOG UP THEY WERE ON THERE WAYWELL, THEY DIDN'T SHOW UP UNTIL BETWEEN AND I TOLD MY HUSBAND THE TRUCK IS HERE WITH THE FURNITURESO HE WENT DOWN STAIRS TO PUT ONAX IN THE BACK YARDTHE DRIVER GOT BACK IN HIS TRUCK AND ROLLED HIS WINDOW UP AND SAID WE DINT HAVE TO D

told sales associate I wanted this exact sofa in showroomtyped up and quoted wrong item and when delivered it was wrong item and damaged items
My mom and I went to the sandhills rtg 10-09-2017, and I purchased an electric reclining sofa, manual reclining loveseat with middle console and manual reclining rocking recliner in brown leather I asked the sales associate to quote me a price for the piece and piece and piece I told Tara that I wanted this couch and loved it was electric so I can adjust it the way I wanted so she quoted me with tax and year warranty altogether for the piece it was we were talking about delivery fee paying up front when I was going to finance on their credit card the manager Paul came over and we were talking to him about delivery fee and then proceeded to talk about the run that was displayed and then Tara had to manager look over the order and I said I am getting this exact couch, this exact loveseat and this recliner but d