Rooms To Go

I went into the store to buy a FutonThe service rep was very helpful and friendly, however upon delivery of the futon I realized the futon did not fit in my spaceI called to see if I could return the futon or exchange it and was told that Rooms To Go has a NO RETURN POLICY! I have NEVER heard of a furniture store not giving a few days to return a piece if it didn't workIt was NEVER mentioned to me by the service rep when I was purchasing the futonI spent over $and cannot use this piece of furnitureI am very displeased and will never purchase a piece of furniture from this store again since if for some reason it didn't fit or the color wasn't right they will NOT let you even do an even exchangeTHIS IS INSANE!!

Bought grand worth of furniture from rooms to go less than a year ago and now there are rips in the seats and rips starting to happen in other areas
Me and my wife purchased a living room suit around September of last year We spent a little over grand for the love seat, couch, and table We tried to have the furniture delivered to our new house we just bought, however we was told when we purchased it that we could simply change the date with the delivery people with no problem as they couldn't deliver their since we wasn't living at that address yetCome to find out they wouldn't change the address for us when time came for them to deliver the furniture and they said if we could be at our old house for drop off that they wasn't sure when they could drop it off againSo we made arrangements for someone to be at our old house that day to get the furniture with the understanding that we would have to move it to our new house that day Little did we know that by us doing that th

Rooms to Go delivery company damaged our pool table when they moved our furniture in to our basement
On May 20, we purchased a sectional sofa from rooms to go The sales rep was Kudza Sand the order number is XXXXXXXX The sale price of the sofa was $and we paid $down for the deposit and delivery set up We financed the remaining with rooms to go On May 25, 2018, the furniture was delivered, two hours late The delivery men moved the sectional in through the door at an angle, and in the process shoved the pool table, did not pick up the pool table, to move the sectional in As a result the right back leg of the pool table was twisted resulting in damage causing the pool table to be unstable and almost fall the groundAlso, the levels under the table were moved We are unable to use the pool table as a result, and it is dangerous as we are in fear that it will fall It took over two weeks for someone to contact us, as we filed the damage complaint on the d

I ordered a breakfast area table with barstools, Ive had problems with table since delivery on 11/25/The barstools have been unbalanced
I purchased a breakfast table on 11/2/2017, which was delivered on 11/25/2017, when I received the table, the table was uneven, and the barstools where wobblyI let them know the same day it was delivered, they sent a service tech out the next week, fixed the tableAfter that they told me my floor was uneven so I couldn't get new stoolsI called a week later and told them that my floor is not uneven at all, and that I live in a brand new home and nothing is unlevel in hereThey proceeded to tell me that it will be a one time curtesy to trade out the stools that where unbalancedWhen the delivery men got here to trade out the stools, the delivery man told me that the stools they had for me are worst than what I hadI proceeded and called the same day, they sent another service tech out and I have not heard anything backI called back an

A leg on a dining set purchased from RTG in broke due to there being a large knot in the leg
RTG came to our house and tightened the legs on the chairs shortly after purchase About weeks ago, my wife was moving the seat under the table as which we were dining when the leg snapped Examination of the leg revealed a large knot in it causing the failure We approached RTG Customer Service and were treated harshly Several excuses were given as to why we cannot get a replacement leg However, when we went to the local store, they had a similar set with a matching leg RTG still will not order a leg for us, even though we paid them $for a leg, which they say they are returning

After a hour late delivery of my purchased items, They refuse to work with me on my delivery time for the replace of damaged good
I ordered $dollars worth of furniture only to have it delivered hours lateI noticed that one of the pieces was damagedI called and ordered a replacement, I was then quoted a delivery time that would not work for meWhen I asked for it to be moved they stated they could not do thatIt's unacceptable to think that this company would be unwilling to work with their clientele on the delivery of a replacement for a defective product

While the local service was good at the store, the corporate customer service and furniture quality is very poorI have purchased childrens bedrooms sets thru the years but did not expect long term useI got what I paid forI was fooled into believing their leather couches were good qualityUnfortunately after months my couch is peeling and the color is rubbing offThey only offer a replacement of the same couch (poor quality) or a new couch (after much complaining)They do not have a new couch to fit our room dimensionsThey will not refund me but only offer to replace the full couch but NOT give a full warranty on itSo in months, when it starts to peel and fade, I will have no recourseI do not suggest buying any furnishings that you expect to last!

I bought a Bar Table and Four High Top Chairs, with a Server..I was on a Day same as Cash option, and I paid my first two payments on time, well when it came time to pay my last payment on the 3rd month, (October 2015, which was during Hurricane Matthew) and I was stuck in a flood in Georgia, I called Rooms to Go/Acceptance Now (Finance Department inside Rooms to Go) I was able to get back the day after I was suppose to have paid the Last $and they DID NOT CARE!! They would not accept my payment and now tell me that I owe $and want it all at oncethey would not take and extra $that I have offered a few times to themthey told me I couldn't pay extrathat they would only take the total amount $or pay them the $169/month which only "$20" was going to what I owe! I refuse to keep being "RIPPED OFF" by these people!! They tell me now that I'm in a Rental payment now until I pay $which I have already paid well over $1,on a BAR STOLL TABLE & HIGH TOP CHAIRS WHICH WERE $400.00, AND A SERVER WHICH WAS $400.00, I PAID FOR THE 3RD AND 4TH HIGHT TOP CHAIRS ON THE SAME DAY WHICH WERE $100/EACH ALONG WITH HAVING ALREADY PAID THEM $1,I want my money back and for them to pick up the merchandise and be done with this horrible decision of EVER coming to Rooms to Go! I am being ripped off by these people and will never purchase another thing here ever again, nor will I ever refer anyone here!! And now I am being constantly Harassed and being called numerous times a day by these nasty talking reps

Poor customer service by Rooms To Go, and unwillingness to resolve the problem
Order #: XXXXXXXX
Order Date: 05/12/
Sales Rep: Paul LJR (XXXXXX)
Sold to: *** ***
Payment Amount: $3,
Payment Method: Mastercard, and Synchrony
I purchased a dining table set from Rooms To Go for a big event planned by my familyWhen it arrived, they assembled it incorrectly and asymmetricalAlso, they did not bring all the parts to put in the hutch, and told us that we will receive the parts through the mail in a couple of daysI am very disappointed with their service, as they took more than two weeks to come fix the asymmetry, and still did not assemble the hutchI have called in multiple times to inquire for the complete assembly of the hutch, but the problem is still not resolvedRooms To Go's bad service have led us to a great inconvenience as we were forced to push the event to a further date, and we are not able to plan any vacation at this time because they would

I purchased what the sales claimed was genuine leather, and what I specifically asked forThe sofa is not real leather and started peeling
I was very specific when I asked the sales man for real leather sofas, and he assured me the sofa that I was getting was real leather, and obviously my sofas are not real leather at allWe explained to him we were just looking for new furniture since we had just purchased our home and he showed us some sofas we might likeI did explain to him we had purchsed a dining table at RTG before, but we weren't very happy with that buy because the chairs leather had peeledHe went on to explain that what we probably got was pleather, but guaranteed us the the sofa we were looking at was real leather, of the highest quality they had, and that wasn't gonna happen againwell here we are not even two years later and the same situation has happenedbecause we purchased a warranty for peace of mind we are able to exchange the sofas, but I don't understand

damage to my front yard
On 4/21/I received my delivery from Rooms to Go between 11a-1130aThere were two delivery guys involvedThe delivery guy who was driving came and rang the doorbell and spoke with my husband, firstHe requested a water hose to clean off our drivewayMy husband called me and I also spoke with the delivery guyHe then advised me there was mud on the driveway that he put there when he ran on our grassI went outside to see the damage I was highly upsetI called the 800# (XXX-XXX-XXXX) and s/w Laura to start my claimSHe advised my claim number was XXXXXXXX and someone would contact me in week
4/27/I called back and s/w EdgarHe advised he would email claims for a status update
4/30/@910a - I called again and s/w: Jalissa and was advised she would give them till 5/1/to call me
4/30/- I received a callback requesting photos on the damage to be emailed to ***@seids.comI emailed photos to her
5/3/- She (Zenobia W.)

The day no interest financing was misleadingWhen I called to make final payment on 06/12, I was told that I missed the cut off by two days
The day no interest financing is very misleadingWhen I called to make final payment on 06/12, I was told that I missed the cut off by two days
I had called about a week or two prior, in which I called to verify the balance dueAt that time, I told the representative I would make my payment on the 15th, as I have done every month since the was my due dateAt no time was I told that there would be a problem or that I would miss the cut off for the days
I would also like to point out that the 10th falls on a Saturday, a non-business dayI called the following business day, Monday June 12th,
Of note, my payments were always due on the 15th, so it is very misleading to expect the last installment due on a day other prior to the original due dateI was under the impression that payment would be due in three installments

The delivery crew did not assemble my furniture stating they did not bring toolsVery rude, did not want to take furniture to 2nd floor
The delivery crew was unprofessional, did not speak very much English, very rude, did not want to take furniture upstairs, damaged my walls with the furniture when they finally took it up, and did not assemble because they forgot their tools I was told by the sales staff (Mai) that all this would be taken care of They are supposed to haul off the old mattress, and take apart the existing bed frameWhen they got to my home it was a complete oppositeI called customer service to complain and was told there is nothing they can doNo one ever called me back and they did not send anyone out to put the furniture together

Furniture was not delivered as agreed upon, paid using debit card-told will take up to weeks to process a refund via check
The company did not deliver my furniture on the delivery date on 9/28/I cancelled the order, it is still in process of being cancelledWhy would they not cancel it immediatelyInstead they say you have to wait hours to cancel the orderI paid for this furniture with my debit card and they are saying it will take up to days to process my refund and for the check to be mailedThis is a deceptive and fraudulent way for them to continue to hold on to my money when I never go the goods-furniture I purchasedThey are holding my money and I cannot purchase any new furniture until I receive my funds back which should be refunded back to my debit card immediatelyI have sent the corporate office a compliant however they are not resolving my issue of refunding my funds back to timelyThis company is deceptive with their delivery's and when they don't d

The store manager refuse to refund me $that I put down on a bedroom suit I felt belittled by the manager on 12/2/
On November 26, 2016, I went to Rooms To Go store located in Plano, TX; with my debit card, I paid $for a bedroom set for my daughter The salesman put the information in the system and informed me that I owe another $towards the deposit and after that I could set up a delivery date He also informed me that I would have to bring the $to the store When I got home that night, I called and asked the person at the store if I could either pay the balance of the down payment over the phone or online and I was told I had to come to the store to pay the rest of the down payment
On December 3, 2016, I drove from my home in Lancaster, TX to Rooms To Go in Plano, TX to pay $ After I handed the money to the saleswoman, I asked her if I had to come in each month to make my monthly payments and she said "yes" Just to confirm with her, I asked

I bought a Bedroom suite in March, I went to clean the night stands and when I moved my lamp which has a cover on the bottom of it and a book , there was a stain from them So I called Rooms To Go and they sent a man out and sprayed some thing on the nightstands and it marked them up badSo I called to let them know Customer Service at X(XXX)XXX-XXXX and the person said it was a in home damageThis Suite coast $1, I don't believe the nightstands' where sealed so what every that man sprayed on there made it times wears.Please see that *** Rof the Dispute Resolution team receives this Thank you Mrs***
Product_Or_Service: 03/12/
Order_Number: XXXXXXX

Ordered two sets of dining sets One breakfast one diningThe breakfast set Had wood post Beatles in the furnitureMy pest company confirmed
Do not have order number but company has all info under my name address and phone number No acknowledgement what so ever of the pests that were introduced to my home

I purchased a furniture item with a warranty The details of the warranty that we were told were incorrect and now cannot receive service
I purchased a sectional and chair in July for approximately $ We also added a warranty on the furniture The Sales Rep, named Ben E., informed us that as long as we had the furniture, we could request cleaners to come to our property if we could not get the stains out This Sales Rep apparently does not work in this store any longer, but is still with the company There was never any mention on duration of the warranty, so we purchased it A little of three years later, we have a few stains in our furniture that we would like to get removed by Rooms To Go I called Customer Service and they tell me that they cannot grant this request because there is a year warranty on the furniture and they have no obligations to service the furniture we purchased I talked to a manager named Marcos and he told me the same thing I called the

I am trying to pay my bill and nobody wants to help me
I just want to pay my bill and this seems to be a problem every month, I don't get a statement in the mail anymore so whats your problem? I will pay the whole entire amount off and I will post this on facebook letting everybody know that you are all *** heads And I will never buy anything from Rooms to go again in my life

I was sold defective goodsRooms To Go refuses to take any responsibility or stand behind their products
I purchased a living room set in (order #XXXXXXX)Though the set is years old, it looks brand newThe only problem is that the blended leather is starting to peelI contacted customer service on 8-1-and spoke with Ethan SHe basically stated there is nothing his company is willing to do beyond the 1-year manufacturer's warrantyIt is obvious that the product is peeling due to workmanship and not that of wear and tearAgain, customer service showed no remorse and offered no assistance; he could have, at the least, provided me with contact information for the manufacturer