Rooms To Go

Hello -I purchased a dining room set for my parents from Rooms To Go nearly a year agoRecently one of the chairs we purchased broke (on the area where you sit)I called in to Customer Service and a technician was sent outThe technician then reported that the chair was broke due to "excessive force" of a child jumping on the chairFirst of all, my children DO NOT jump on chairs, they may kneel on chairs, but they certainly DO NOT jump and second of all my children both weigh about pounds so I'm not sure that pounds of "excessive force" should be able to break this chairWhen Customer Service called me to tell me they were not going to replace the chair they went on to argue with me and say that, "If it was a manufacturing defect the chair would have broke earlier." Not trueOnly people live in this house and rarely are all chairs usedWe then called again and Customer Service said they would sent a DIFFERENT technician outWell, they sent the same technician who then

Purchased a new Queen Bed set with a storage drawers When RTG delivered and set it up I noticed the entire side drawer was scrapped
On 11/1/ordered a queen bed set It was delivered over a month later on 12/29/At the time of delivery there was a huge scrap across the entire side drawer on the baseI was told by the delivery guys that they noted the order and RTG would be contacting me about the damaged drawer I never got a call, so I called the customer support number on 2/22/and they stated they they didnt have anything noted on the account I explained the situation to the rep and they stated they would process the order to have it replaced - it would be 7-days and it would arrive at my house via UPS 7-day came and went without any delivery or followup phone call from RTG
I called RTG back on 3/22/about the non delivery and once again them not following back up with me The rep stated that she would find out what happened and get back with

I APPLIED FOR A CREDIT CARD AT ROOMS TO GO IN MY HUSBANDS COULD NOT GET CREDIT ON HIS OWNHE ASKED ME TO PUT HIM ON THE CARD, SO CONSIDERING HE WAS TO HELP PAY FOR FURNITURE, I PUT HIM ONWE SEPARATED BECAUSE OF HIS DRUG USE ON NOVEMBER 5, 2016.I PAIDED OFF THE CREDIT CARD, BUT WITHOUT MY KNOWLEDGE HE GOES AND CHARGED OVER $OF FURNITUREEX-HUSBAND ALSO CHARGE A LIVING ROOM SET FOR HIS DAUGHTER ON MY CREDIT CARDI THINK THAT IS AGAINST THE LAW? I CALLED THE STORE IN DUNN AND ASKED THEM TO NOT DELIVER, BECAUSE I DID NOT AUTHORIZED THE PURCHASETHEY WOULD NOT CANCELL ORDER, AND IT WAS MY CREDIT THAT GOT THE CREDIT CARD THAT HE WAS USINGTHEY EVEN CHARGED MORE ON THE CARD AFTER I CANCELED THE CARD ON NOVEMBER 27, FIRST OF ALL, HOW CAN YOU CHARGE ITEMS AFTER THE CARD IS CANCELLED? I ASKED ...HOW CAN YOU LET SOMEONE CHARGE FURNITURE, WHEN YOU WOULD NOT LET HIM GET CREDIT WITH HIS OWN CREDIT SCORE? IF YOU ARE JOINT ON AN ACCOUNT, AND ONE CAN PURCHASE, THEN WHY CAN'T THE

Very frustrated with their delivery service
I purchased a bed and night stand for my mom back in February and the first delivery day, they didn't have the slats for the bed so they left all the pieces sitting in my mom's room until the next day and my mom had to sleep on my couch Then when they returned the next day with the slats, the mattress fit poorly Come to find out out they sent out a Queen mattress for a full-size bed So AGAIN we had to have them deliver the correct part I did not lodge a complaint that time, just chalked it up to frustration
So now last week (October 2018) I purchased a bed and nightstand for my son, They text me and say my delivery window is 2-6pm So I take time off from work to be there and about 4pm, they call and say the delivery person is deliveries behind so my new window is 5-9pm Frustrated that I had to take off work to wait for a delivery that didn't come in the window they scheduled and now I had to change my evening plans to wait even longer Then around 8:30pm, they call and say he is still deliveries behind and my window is extended to 10pm I wanted to go to bed, but I stayed up waiting By 10:15pm with no show and no call, I went to bedThis morning, I am at work and get a call that they are on their way to my house right now! Thanks for the heads up since I am at work!!!! Thankfully, my daughter had not left for classes yet and they ended up waking her up to deliver it
I am still due a desk, but plan to go by the store and either have it delivered to the store and I will pick it up myself or cancel the order I don't ever plan to buy anything from Rooms To Go again
I understand they have to provide a window for deliveries, but they act like the rest of us don't have to work for a living and can just be home whenever they feel like showing up
Fool me once, shame on me Fool me twice, you can count on me never shopping there again and I will definitely tell all my friends and co-workers about it

I am or have been paying my bill on time lately but they still denied me credit on my card paid as told
I been paying my account now for years a few times late and I was told to keep my account up to date for a year they would restore my credit account so I can get credit at the store or on my card and they lied to me and said they couldn't do it but I still pay every month always more than due but my credit is no good with you no longer how can a business advertised no payment and no interest for 24months but it's not for me because I am Black or what my blood is red same as yours I'm paying but no credit for me

I PURCHASED BEDROOM FURNITURE FOR THE CONDO I AM NOW LIVING IN THE FURNITURE WAS DELIVERED WHEN I WAS NOT AT HOME ONCE I RETURNED HOME AND SAW THE FURNITURE I IMMEDIATELY REALIZED THE DRESSER WAS TOO BIG FOR MY BEDROOM MY NIGHT STAND WAS ON BACK ORDER AND I KNEW THE BEDROOM WAS NOT GOING TO HAVE ANY ROOM ONCE IT CAME IN I CALLED THE STORE AND LEFT A MESSAGE FOR MANAGER ( TABATHIA) SHE NEVER RETURNED MY CALL I CALLED SEVERAL TIME THAT WEEK AND SHE NEVER CALLED ME BACK I SPOKE WITH A MRF* AND HE FINALLY TOLD ME THAT THE MANAGER HAD SAID IT COULD NOT BE RETURNED FOR ANOTHER SET( MIND YOU IT HAD BEEN ONE WEEK UP UNTIL I GOT THE NO ANSWER DUE TO THE MANAGER NOT RETURNING CALLS I HAD CALLED EVERY DAY) MR*** WAS REALLY NICE AND I FELT BAD THAT I WAS KIND OF TAKING OUT FRUSTRATIONS ON HIM I THEN CALLED THE MAIN HEADQUARTERS AND EXPLAINED THE SITUATION AND WAS GIVEN PERMISSION TO COME BACK IN AND EXCHANGE FOR SOMETHING OF THE SAME VALUE OR LESS I DID RETURN THE FURNITURE AND PURCHASED ANOTHER WHICH I LOVE , LOVE, LOVE MY SALES PERSON WAS A LADY NAMED VANESSA *** AND SHE WAS AWESOME I ALSO THOUGHT FRED *** WAS AWESOME THE MANAGER (TABITHA) HOWEVER REALLY NEEDS TO GO TO SCHOOL FOR CUSTOMER SERVICE TRAINING SHE CALLED ME THE AFTERNOON ON THE SAME DAY I HAD CALLED FLORIDA HEADQUARTES AND SAID SHE WAS RETURNING MY CALL ( DAYS LATER NO LESS) SO I WOULD SAY I WOULD SHOP THERE AGAIN BUT TABITHA YOU REALLY NEED TO BE REPLACED!!

Worst manager I've ever dealt with!
We went in to purchase a black Natasha mattress by Beauty Rest that we have been looking at since November of last year The salesman by the name of Dawayne talked us into purchasing a different mattressSaid it was a better dealHowever it was horrible to sleep on I called the store and told them that I was not happy with it and wanted to exchange it for the bed that I originally wanted The manager told me that as long as I was exchanging it for equal or high value I could do that, I was happy to hear that they were going to make it right, however upon arriving at the store the manager who's name is Tonya told me I had to keep the power base and could not return it...so I could only exchange the mattress top This cost me an extra dollars to return the mattress plus it cost me an additional 1800$ because I was forced to keep the power base that I didn't want to keep

FAILURE TO CREDIT MY ROOMS TO GO CREDIT CARD FOR $FOR Belmar Gray Dresser Item #(from website - online order)
I PLACED THIS ORDER ON LINE ON 12/09/AND THE BUREAU WAS $AND IT WAS CHARGED TO MY ROOMS TO GO CARD THAT DAY! At the same time I paid $with a debit card for delivery and tax on lineThis order #XXXXXXXXi was cancelled December 15, RTG did credit back my debit card for $for the tax and the delivery chargeHowever, they HAVE NOT TAKEN THE $OFF MY RTG CREDIT CARD! Before this cancellation my balance on my RTG credit card was $My balance on my credit card has gone from $to over $1000.00!!! and internet sales keeps telling me I WASN'T BILLED the $599.99!!! and maybe I made another purchase!!! Are you kidding me??? I went into the RTG showroom in Raleigh and they gave me a printout showing the only money credited back was the $This failure to refund the $PREVENTED ME FROM PURCHASING OTHER FURNITUR

Company will not honor Extended WarrantyClaims cushion is heavily soiledHave fabric warranty and cushion has manufactures defect
Purchased the chase in May or JuneLater bought the extended warranty because I have three special needs children and needed the fabric protectionThis warranty costed me dollars and I also bought warranties for my sofa set as wellIn Oct I noticed the material was coming apart at the seems which due to my experience as a Parachute rigger new that this was caused by to close of the stitching leading to perforation of the materialI called rooms to go and filed a claimThe tech came out said he never seen one do that and took some picturesAbout a week later I get a call telling me that they denied my claimI asked why and they told me I would have to talk to the warranty people about whyI called them and they told me that they had not received the report yet and said that the people I was just on the phone with was the ones to tell me w

The product I purchased from Rooms To Go was not worth the money I paid for the item!
I purchased a rug from Rooms to Go on 20/18/and immediately after we stated walking on the rug fibers came off the rugI had fibers all over the lower level of my house I waited a few weeks to contact RTG thinking it would stop! On April 11, a technician came and took pictures of the rug and fibers on the floor around the rugHe said he would follow up in a few days On April 14, RTG customers service called to tell me they would give me another rug and that was my only option! I explained to them a rug that cost me $and was a poor quality rug I was not interested in getting another over priced poor quality rug

Missing Stopper on chair, and chair leg broken
On Feb 20, I made a store purchase of about $worth of furniture and it was delivered March 12thOnce I realized that the stopper was missing on the bottom of one of the chair legs I emailed Rooms To Go customer service, and never got a responseTwo weeks later I went into the store where I made my purchase to see if they could replace the stopper and was told I needed to go to Home Depot and purchase another oneAn I explained to them after spending that amount of money with you the last thing I should have to do is purchase something else to fix what I had just boughtLater on the same day I got a call from customer service asking how was everything going with the furniture, and I explained to them about the stopperThey said that they would send one out and I never got itOn yesterday (May 9) my year old daughter was sitting in a different chair and the leg (wooden) broke inches from the bottom I called and they o

Ordered furniture on 3/30/2016, Delivered on 4/1/and 4/8/brokenThird date was entered wrong on their behalf, now next date 5/5/
Ordered furniture on 3/30/and delivered on 4/and the dresser was brokenRedelivered on 4/with the dresser broken again.After calling and talking with a few rude customer service people, Michelle from internet sales being one of them on 4/the best she could do was a delivery date that was from 8am to 10pm that following Thursday or I would have to wait a whole weekI have children and my husband and I work full time jobs so this is near impossible, since I already had to take off other dates!! Third date set for 4/12-Apparently she accidentally put in the wrong date and they came to my house 4/@ 109pmI called as soon as I could the number back I missed which wasapprox min and she said the truck was here but now they leftSo then started confused custrep people and rude supervisors againSaying thatthey could only

I bought a couch from checking it out on the showroom floorFound a comfortable couch and the one they sent was harderThey keep blowing me off
On 2/4/2017, I went into Rooms to go and worked with Jeanette CI found a couch that felt great and bought it with a reclinerWhen it was delivered it felt totally differentI went back to check the one I had sat onIt was differentI address my concern to Mike the ManagerHe assured me someone would get a hold of my within hoursNO CALLI called backHe was busy and someone else said it needed to be broken in and Mike would call me backNO CALLAfter a week and my back starting to hurt I called againHad to explain it a 3rd timeThey said they would call againI explained they said that beforeThey assured me they would callNO CALLYesterday I talked to them againI talked to mikeToday, 2/15/I got a call telling me someone can see me, NEXT WEEKI made an appointment for TuesdayNo time was given to meThis

Impatient Delivery Guy Incorrectly Installed Bunk Bed
Order # XXXXXXX
Purchase date: 1/20/
Delivery date: 1/26/
Delivery rep called at 10:that he was mins away from the house (I had called customer service the day prior to request a hr notice)My nanny was home to receive the furniture and she explained to him where to put the itemsHe didn't seem to understand so she called me on video callI explained to him where things should go, but I could tell he didn't seem to understand and he sounded impatientHe then responded that I should let him first put the pieces together, then I could tell him where each piece would goFair enoughNext thing we know, he completed the installation and was getting ready to leaveI could immediately see via the video call that the furniture was in the wrong spot and told him instantlyHe said he was in a hurry, ignored my nanny and left

Dealing with This aweful company a yearI been through to much to write
Dealing with This aweful company a yearI been through to much to write was going to be stupid and get something elseNow I'm being ran around about a refund I realized I didn't get all of when I was going to see how much is left on my card to purchase something new

Just wanted to inform your company how dissatisfied my wife and myself are with your warranty and customer service
Just wanted to inform your company how dissatisfied my wife and myself are with your warranty and customer service We purchased a sectional with a protection treatment against stains, we had a person from rooms to go come in a treat one spot on the sofa, we notice that the spot where it was serviced was cracking, I would assume that it was the chemical or whatever solution the rooms to go person used, we reported the issue and rooms to go sent out another person and the conclusion according to that person that came to evaluate the damage was that it was not covered, now this is something that your company used to remove a stain and now your company does not want to take responsibility, this was the first time we ever purchased anything from rooms to go and it will be the last, the best advertising a company can have is recommendations from actual customers, my recomm

Rooms To Go is advertising the Alana Twin Daybed incorrectly on it's mailer by showing pictures of the trundle version instead of the daybed
Rooms To Go is advertising the Alana Twin Daybed incorrectly on it's mailer by showing pictures of the more expensive trundle version insteadCustomers who are viewing the mailer are led to believe by the pictures that the trundle version is on sale for $In actuality, the trundle version is roughly $moreThis is advertising and is deceptive and makes customers drive all the way to the store to then realize that what was on the advertisement mailer was not correct

The furniture is of poor quality (1yr) No customer serviceThere is a safety risk due to hazardous conditions ie.staples protruding from side of sofa
We made the first purchase back in with Cindy Crawford edition it was a red sofa and love seat package Fast forward to same store different color blue sofa and love seat Cindy Crawford edition The reason why we purchased another set is the same reason for filing this complaint At first thought we did not understand how could this furniture break from us sitting on the sofa's but when it happened again it was no way it comes from what we are doing and thats is just sitting its intended reason for purchasing The store did send out a technician but he could not fix it so we were left again with broken furniture and now we are so vested in two sets and we don't have the money to purchase another which we should not have to being that the furniture is not even a year old This tells me the furniture is of poor quality and

Store won't refund my money for a discontinued couch and love seat that has broken over times since purchase in July
They issued me a credit of total purchase amount of and But I can only use this "credit" towards the purchase of something new there at their location I went to see what I would like to replace it with and there is nothing else they have that I like and that is comfortable I asked that they come pick up the couch and love seat and credit my account by these amounts As I financed this purchase through them They stated I have days to use the credit in store only So they are trying to force me to buy something I don't want or like but can't issue me a refund for my broken couch and loveseat If it weren't broken and if they had something else I liked this wouldn't be an issueit isn't like I am just trying to get a refund for no good reason my couch is broke they can't replace it due to it being discontinued I should be credited

I wrote the company several times with no response and when I called was told I didn't contact them within 48hrs about my issue
I ordered a mattress from the company and was told the delivery date would be Wednesday March between 12pm-4pmSo on Today, March 9th, at around
3pm I was called and told by your company that the drivers were running late and the delivery time would be between 2-6pmShe assured me that it would definitely not be as late as 6, they just wanted to make sure there was enough timeI said no problem and completely understood (even though my husband took off work early so he could be home for the delivery since I had my hands full with our daughter)At around 5pm I received a phone call from the delivery guys saying they were at their stop before us and they would be here shortlyAt around 6pm I had my husband call the driver since they still weren't here and no one answered so I called customer service, only to be told the same thing, that the driver woul