Rooms To Go

Worst customer service ever! Bought furniture for my daughter's room to be delivered 09/15/I never received a phone verifing a more specific time so I called to checkTurns out the delivery was not scheduledIn several attempts to talk to someone about the issue the best I got was "I can have it there in two weeks or you can go to the store to see if they can do something but it won't be today"No I'm sorryNo, let me see if there is something we can do for the inconvenienceNothing but " sorry"If I can talk my daughter out of getting this bedroom suit and purchasing elsewhere I will

The Living room set purchased from rooms to go in 2011started peeling off and rooms to go customer service will not help resolve the issue
I bought living room set from rooms to go in Durham (order noXXXXXXX), North Carolina in Around July 2014, the living room set I purchased started peeling off getting close to years of purchased date, and I contacted rooms to go customer service number but no help was renderAfter years as passed and I don't hear back from rooms to go, I decide to make another call to rooms to go customer service, and I was told that I will need to send email with living room set pictures to the email they providedI have not hear back from rooms to go till date, and I am unhappy with this situation because I bought furniture for the entire house there which includes bedroom sets, dining room sets, and living room setI am in the process to purchase a new living room set to replace the one that is peeling off, but rooms to go has put a bad taste in

We purchased a bed in July and it was delivered and put together by RTGWhen the bed was put together the screws were stripped
The order number is XXXXXXXXThe bed was purchased on 7/22/and delivered on 7/28/The total price was $1, We purchased the bed and got it delivered and assembledWhen we went to move on 7/27/18, the movers could not get the bed apart because all of the screws were strippedWe were paying them by the hour and they had to stop everything, take the truck to Home Depot to buy a special tool to get the screws offThey couldn't get them all off but they got enough out to move the bedThey needed the rest out in order to get it upstairs in the new houseWe had to call RTG who told us the warranty was voided because we moved it from the original addressNOBODY told us that when we bought itWe were one day away from the warranty and could not use itThey had to send someone out to disassemble the bed to get it up but said they could not

Poor customer service and delivery of items
Well, where to begin.Since I have placed my order with Rooms To Go I have had nothing but a nightmare experienceI placed my order with my sales repset up delivery and everything seemed fineI ordered $10,worth of furniture from themHeres the items I ordered: dining room set with a table, leafs, a hutch, and chairs; a kitchen table with chairs; a couch, a bedroom set that including bedside tables, a dresser, a mirror, and the bed; I also ordered an additional t.vchest to complete the set as well as a chest to match; also ordered were a king and queen mattressI was told on the first delivery we would be getting everything except the bed and we would be given a frame until the bed would be there the following weekWell, heres what happened with the first deliveryWe never recieved any frame and had to sleep on the mattress on the floor, the delivery guy cut my kitchen table with a box opener, and the dresser for my be

bought bed w/memory foam mattress, has yr warranty, has been replaced onceNeeds replaced again for same reasonThey're charging a transportfee
Our account number is XXXXXXXXXXXXXXXXMy name is *** *** and my husbands name is CarlWe both have back problems and were looking for a way to alleviate some of the painWe bought a memory foam mattress, adjustable bed & frame from Rooms To Go, sometime over a year agoThe mattress has a year warrantyApproxmonths later we had to have the mattress replacedWe were told it was defective, and they were having many problems with that particular productWe went to the showroom, and ended up getting the same style, we were assured that the problems we were having would rarely happen againIt's been about 1/yr or less, the mattress has to be replaced again for the same reason, though they are claiming its from 'use'Yes...we use our bed, to sleep inImagine that! Although this time they are gouging us for $tran

I purchase a sofa set yr ago at the clermont locationI was told the sofa is real leather but after years the sofa is starting to crack and peeal
I purchase a sofa set yr ago at the clermont locationI was told the sofa is real leather but after years the sofa is starting to crack and peeaThe sofa has cause my dad skin to brake out.the sales person told me its real leather so I bought itI even took extend waranty on it.I spoke to someone telling them what had happen and they said to give them a call and explain what happen, so I did callThey ask me to send pictures of the sofa which I did and they reply back to will give me $store credit towards a new sofa setThe only thing I can find in the tore that is similar to what I have will cost me $plus tax and deliveryI ask them if the would be able give at least $but they said take it or leave itIts been yearsI never thought a real leather sofa can go bad in yearsMy parents are old and retired th

We were told by our sales rep multiple times that a specific piece of furniture was included with our purchase and found out after delivery it was not
Hello my name is *** *** and our order number is flr2306iIn the beginning of June my husband, Alan, and I purchased the synchrony set of furniture from Rooms to GoThe only reason we purchased this set was because it had an ottoman that we were told was included in the setWe made sure our sales rep, *** *** (XXXXXX), knew this and our back story of how my husband and I could not agree on furniture because he wanted a recliner set and I wanted a regular sofa set with a pull out mattressOf course we knew we could not get both so we settled on a set that had the ottoman with the chair so my husband could use that and I would have my sofaWe had multiple questions on what was and what wasn't included in the set because we knew we would be purchasing some extra items along with the entire set you see when you walk in

regarding promises to deliver product in full
I am filling this complain against rooms to go for the following reason they promise to deliver my living room on the seventeen of July when they knew they didn't have the merchandise available until the of august 2016.two days later I had purchase my merchandise in full I receive a call from the sales guy whose name is Alfonso Dtelling me there was a issue with my order later that day I came in to talk to the manager who's name is Rose and she said she was going to take care of it or else she would call me and let me know what the status was on my order she also ask me in case she could't take care of this matter what was that I wanted to do and I told her to cancel my purchase and refund me in full which she said she would if there was no other option ..NOT ONLY she didn,t bother to call but she went ahead and had the driver show up to my residence in announce with partial of my order..I have been trying to reach her for the

We have purchased several furniture items in the past, the most recent was a cobble heights living room, the set had very low quality, seams were uneven, some cushions were firm while others were soft and sagged, we call customer service and after a tech came to check they said the set met manufacturing standards and refuse to replace or take back, you are suppose to return it hrs after purchase but since we receive it weeks after the order, we are stuck, manager agreed quality was low, even on the floor sample, still refused to take backWill never buy again from rooms to goAvoid them at all costs

Went to rooms to go to purchase an entertainment centerService was great as you are buying merchandise, but when it comes to deliver it became a nightmare
First delivery, merchandise damages, mentioned to take back and replace after waiting a full dayThey wouldn't take it back as they stated that it has to be there to exchangeSecond tim, a hour window, again the replacement was damaged
After taking with customer service which they tell you what everl just to brush you off, I mentioned for them to check it before it gets delivered and days after I check to see if the notes requested was notated and it was, BUT, another date was scheduled and waiting window of hours and then the merchandise was Worst, damaged and they wanted to leave it here and told them NO WAY that you are leaving a damaged merchandise in MY HOME again, they continue to say no until finally customer told then to take it back
Three full days of lost pay from work, paid for the merchandise and qdelivery and nothing was doneI ask for them to replace, give it a super discount for the time lost from work which I could have bought items of it's price for the time lost and the manager after me calling times due to them not calling me as I left a message toAll me only wants to give me 75.oo off some other items I boughtIs this the service you want and expect from a furniture store, the poor customer service and management not willing to help, it's like blaming me versus blaming their workersI will make sure this gets posted in every website unless someone from rooms to go makes up for the time lost, the disappointment and the way we were treated as customer that we are without any faults

I was shopping for a mattress and foundation, but wasn't sure what size foundation was neededWe had a new bed for my son, but hadn't assembled it yetThe salesperson told us we could return/exchange whatever we bought if it wasn't the right sizeWe made the purchase on a Saturday and the salesperson scheduled a pick up at the distribution center the following FridayI got the mattress and foundation home and the foundation wasn't what we neededI called the store and they told us we couldn't return/exchange itI explained the salesperson said we could and was told it says on the invoice that we couldn'tI asked to speak with the manager and was told they were standing next to them and said we couldn't return anythingThis is the second time I've filed a complaint through the Revdex.comThe first one was also against Rooms To Go, for a similar reason
Product_Or_Service: Twin Foundation
Order_Number: XXXXXXX

RTG Delivery truck parked along side of my rental car and hit the back panel of my rental car when opening the door of their truck
RTG Delivery truck parked along side of my rental car and hit the back panel of my rental car when opening the door of their truckI notified RTG Customer Service of this incident and they referred my incident to claims Claims did not speak to me on the incident only that they talked to the drivers and that the drivers denied the incidentClaims summarily closed the claim without discussing with meI have called back several times and requested that this claim be escalated but I have received no response in over ten (10) days

Fake Advertisement, unfair selling practices, promote an insurance that doest cover while they charge full price for it
Order=XXXXXXXX
Rooms to go sales associate offer me a bedroom set that it is wood made and super durablealso , sold me an FORTEGRA insurance claiming that it is perfect for kids because they know they draw on it or damage the furniture
I agreed to all of this
the bed broke in half because the drivers or installers missed the support piece
2.the bunk bed is broken as well
the vanity is cracking and peeling
4.the nightstand is craking and peeling
5.Mattress got a dent because of the broken bed
I been calling rooms to go customer care center for over months first they sent someone from FORTEGRA to take pictures of the itemsthese people cancel on me the same day times on november , november , , december .they canceled on me the same day I took off from work .on January -someone came to my home located at *** ** ***

Received horrible customer service with Rooms To Go and received damaged furnitureRooms to go refuses to rectify the situation
My husband and I bought some bedroom furniture from Rooms To Go back in April/MayWe decided to do the delivery option, and have it delivered to our houseThe first time they delivered, they forgot my dresser all together and pieces where damagedWe called customer service and they decided to credit us $for our inconvenienceThe delivery service came out a second time to replace the damaged pieces, bring my husbands dress, and my missing dresserMy husbands dresser was delivered damaged and they damaged the foot board to the bed in the process of setting up the furnitureSo we had them come out for a third time to have the damaged pieces replacedI looked over the furniture before they brought it to the bed roomAs I was looking it over two of the three men were packing up the old damaged furnitureAs I was looking over the furniture I notice

Furniture damaged upon delivery two times
I purchased a love seat and sofaIn July when the furniture was originally delivered both the love seat and sofa was damagedI had to wait until September 29th for the second delivery to discover the love seat was damaged againI have been paying for damaged furniture since JulyToday October the furniture has been discontinuedNke I have to search for new furniture that appears to be higher than I originally paidI am very disappointed in Rooms to go

Sold items in Oct then delayed now by at least months
Rooms to Go sold me two settees and two chairs 10/6/to pick up 11/ I was then told items not available until 1/2018, now told 2/ WHY IS RTG selling items that are not available? This is misrepresentation of product after receipt of money

The person who deliver our merchandise today behavior was very deplorable
When we originally purchased our bedroom set the salesman told us that the delivery guy will take out our old mattress and box springOnce the delivery guy arrived, he told me that he's not taking the mattress nor box spring and the salesman is a liarThe guy started to load our merchandise back into his truck, my wife asked him not to several time as I was calling corporateThe delivery guy then throw everything off his truck, he did not bring it into my house or install itI had surgery on my neck and can't lift anything lbs or moreThe merchandise was left in my driveway until 6pmI have videos and pictures that I sent to Rooms To Go

I purchased a Cindy Crawford poster bed and need a replacement part which can not be provided
I purchased a Cindy Crawford poster queen bed on 1/21/ The order number is XXXXXXX I need a replacement bed claw plate for SKU NoXXXXXXXX side rail I contacted customer service via phone and was told I would need to go to a hardware company to purchase the part This part is a claw plate and is not sold in any hardware store that I can find in the USI have search all over the country on the internet with no luck I contacted RTG via chat online and was told they no longer support this bedI asked for the name of the manufacturer to contact directly and was told it was Herald Square but they had no phone number or address I am sleeping on the floor since I don't have the bed claw piece for my bed I always loved the furniture from Room to Go but I am very disappointed that no one is wiling to help me purchase this replacement piece

The business is failing to honor a warranty claim by replacing damaged furniture deemed as defective by it's assigned professional inspector
Problem dates reported to the business:
November 2015, December and January
Purchase dates:
December & January
Damaged Products:
1.) Walnut Dresser w/ marble SKU#XXXXXXXX
2.) Walnut King Headboard Post SKU#XXXXXXXX
3.) Walnut King Footboard Panel SKU#XXXXXXXX
4.) Cocktail Table SkU#XXXXXXXX
Payment Amounts:
Products #1-#listed above total price purchased together $3,
Product #listed above total price $
Payment Methods:
Cash & Rooms To Go Credit Card
Order#s:
XXXXXXXX
XXXXXXXX
Other Specific Details:
Service callade orginally in November about screws coming out of coffee table, chiped spots and cracking on bedroom furnitureThe inspector was a no showA second call was placed, was told a representative would contact me abouy the no show and have another inspector comeNo

Rooms to go will not honor purchased protection
In November of 2015, I purchased a sofa and love seat from the Rooms to Go store in Sarasota I opted to purchase the addition protection guaranty which promises that, for three years after the application of the protectant, it will clean, reupholster or replace any furniture with stains that cannot be removed with the cleaner provided
First, I do not believe the protection was every applied to the furniture Second, it was suppose to come with special cleaner which was never mailed to me I requested it three times now The first times I was told it would be mailed It never was I have had customer service come out twice to clean stains in the past years The last time a technician came they scrubbed it so hard the material starting falling apart I called again on October 6th, The sent a tech out this time they did not try to clean it, because as she said, she was running late on all her appointments and that