Rooms To Go

I purchased $worth of furniture and pieces came damaged from warehouse Trying to deal with customer service has been a nightmare!
On April 30th, I purchased a bedroom set Clubhouse Chocolate and living room set Corinne Stone, to be delivered on May 4thI took of work to accommodate the delivery pieces of the bedroom set was damaged and the loveseat was torn in different places clearly not inspected by warehouse My home was to be decorated for a Mother's Day celebration at my home which I had to cancel due to my damaged furniture unable to be replaced by the event I contacted customer service several times with no resolution Very bad attitude and do not care about customer loyalty!

I purchase a sectional on November 25, scheduled for delivery on December 10,the delivery people did not show up with my furniture
ON 11/25/i purchased worth of furniture from you *** Georgia location from Alex Bsalesman, I was not told at the point of sale that the delivery date scheduled for 12/10/was an all day delivery, Prior to my delivery I received a call on 12/9/from you customer care stating that the Ottoman was not in stock and it was on back order scheduled for January I told the representative that this was unacceptable and I needed my ottoman with the scheduled delivery on 12/10/she said the earliest date she could get the ottoman was the 12/24/16, second I received another call from your customer care on 12/8/confirming my scheduled delivery for 12/10/between the hours of 1-pm on the day of the delivery I received a call from my relative around 11:15am stating rooms to go was at my home ready to deliver, I ad

Delivery Issues
Received email and voicemail confirmation of delivery 12/which gave me an estimated delivery window of 12-4p on 12/Received a call early on 12/stating that delivery window was now 10a-2pCalled back immediately, requested that delivery come after 12p so I could see appointments in the morning and still be here for delivery, as time slot was changed so close to deliveryWas told dispatch was notified and that they would call mintutes priorReceived voicemail at 11:42a stating that delivery was at house and left because no one was homeCalled back immediately and was told I would have to be home to request delivery to come back aroundArrived at home around 12:03p, called customer service and was put on hold while they contacted deliveryWhile on hold, voicemail was received that they returned to house and I wasn't there (I was at home, and actively on the phone with customer service) and to call to rescheduleWas put through to dispatch and told they

Lie about the product
Overcharge without my consent
I went to the show room store on 3/31/, sales person Ernesto Perdomo , I choose a bedroom set for my daugther specially because it has a really cute and different chest , I spent more than dollars in all the pieces , I got my delivery today and I receive a regular drawer chest , I went to the store , and they just tell me that inhave to pay for the one
Imwant more , and find out that the sales representative charge me extended service for of the pieces without even asking me , maybe to get a bigger commission , I just decide I just wanna tomreturn everything but they wanna charge me
Another delivery fee , never apologized , or try to help me
Me

Issue with Mattress Was advised mattress was under warranty and later told it was not under warranty
Purchased a mattress in and was advised that mattress had a year warranty A couple of years later the mattress started sinking in the middle, I called customer service and someone came to my home, looked at the mattress and I received an approval for a replacement I went to the store, picked out a new mattress and it was delivered to my home (I believe I paid the delivery fee and any difference for the mattress I selected) Was told that the new mattress had a year warranty and if anything were to happen to the new mattress I should call customer service and they would arrange for me to have a replacement A couple years go by and the same issue occurs I call and someone comes to my home and I select a new mattressthis time I pay a $deductible and deliveryAgain, I am told that this new mattress came with a year warranty and if anything were to happen

Furniture was purchased through RTG and when the furniture was delivered by a delivery company RTG contracts throughMy wooden floor was damaged
The furniture ordered from RTG, delivered 4/21/The delivery guys scratched my wooden floor up starting at the front door, down the hall across the living room to the bedroomThey dropped furniture, almost every piece had to be replacedIt has taken visits and time off of work for delivery of the furniture orderedNo discounts or apology from the RTGThe damage on the floor was report to RTG when it happen as they delivery guys was present10-days later RTG offered a quick settlement of $When I declined they requested pictures and estimatesPictures and estimates were sent in and RTG offered another settlement of $They stated they would only covered the damaged areaThe quote submitted was to sand the entire floor so the floor would look uniformedBoth floor contractors said you can not fixed just the dam

The company have sent me a wrong foot-board from King size bed, the queen set color is completely different that they advertise on the web site
After the company maid mistake the refuse to get the merchandise back and issue a refund saying that I am out of the cancellation policyHowever after this fault we do not want to have any business associated with this company and have a big concerns about qualityInternet sales person from customer support from rooms to go office in Sefford, Fl named Rebeca refuse to help and also refuse to give a number of her manager saying that she is the only person who I can talk to

Rooms to go does not care about their consumers or their product or service they're offering to the consumersWhy am I paying for damaged freight
I just recently purchased an all inclusive living room setThe living room set included a sofa, chair, right chaise, ottoman, pillows, and a TV consoleI purchased a home entertainment which included the TV consoleI only had to pay the differenceHowever, when the delivery guy's delivered my merchandise, I noticed that one of the piers (in the back) was damagedThe guy rote a statement, customer service called and inquired of the information that was setWell the customer service agent ordered another pier to be sent within a weekWhen I received the next delivery the new pier had damages as wellSo we set a date for the pier to be scheduled for delivery within two weeks, after talking to the store manager, we agreed to discuss what the company could do for the inconvenienceWhen I received the last delivery, I was shocked the co

Mattress bought July Has been replaced and twice rooms to go has found the mattress defectiveBack pain for a whole yearNo help from company
Went in to rooms to go July Immediately was scammed by sales associate Greg MAfter multiple time of telling him I did not want a mattress cover he still put the item on my ticketBefore I signed the receipt I noticed he added the itemWhen confronted he said " it would only be pennies when spread out for months"I was appalled that he treated a customer that wayI still bought a Therapudic Prelude King mattress from the associateI bought the mattress on July 2015, by October the mattress had sunk inchesI dealt with back pain for a month before someone came out to look at the mattressI was told by customer service that nothing could be done I would have to deal with the pain for a month until a service tech could come look at itThe tech found the mattress faulty and said I could replace itI begged customer ser

Online Order received damaged and missing parts
Order #XXXXXXXXX- Ogden Brown 44in console (Sku#XXXXXXXX) was ordered on 12-16-I received a product that had already been returned by another customerA piece of the furniture was missing and a piece was stripped out by someone else trying to put it togetherI phoned rooms to go four times with promised that I would receive a phone call back from the special orders department and to this day no phone call backPhone calls were made on following dates: 1-4-18,1-9-18,1-15-and 1-22-As a customer all I wanted was the two parts I needed in order to put the TV stand togetherThe customer service reps seemed to careless that I had a problemI feel I have given Rooms to Go plenty of time to make this right but apparently due to this was a product that came from another company sold thru Rooms to Go they could care lessPlease help!

Everyone at the Ocala fl show room are so unprofessional I ordered bedroom sets thereThey were supposed to be delivered on Friday came Friday I get one deliver and told that the rest of my order is on a different truckSecond truck never shows up and when I call it was told that the driver went back to the distribution centerNow I was told on Friday that I will be given a full refund within - hrs now to dayMonday I go into the showroom to make sure everything is OK and they start processing the cancelation nowAnd when I asked the Manager George why he simply stated you should of called me back Friday when I calledI said a was working and he repeated the same thing againHow professional Now to mention that Kathleen the office lady is screaming in the office no,no,no she can't get her refund till the driver scans the merchandise backMind you this is the incompetent driver that never showed up in the first placeVery unprofessional

We purchased a bedroom set with an upgrade mattress and boxspringThe entire center brace under the bed broke (made of particle board)
We heard a creaking sound when we would lift the head of the mattress upWe thought it was just part of the processBut just one month after the warranty ended the center of the bed (particle board) came apart and the mattress sank downWe can't even sleep in the bedPoor design noting the weight of the mattress and box spring and inferior product to support it

damage to wood flooring during furniture delivery
during Feb delivery of furniture, at approx3pm, the delivery person overturned a large box containing a wood lingerie chest, causing chips in the month-old oak flooring - complaint was registered within an hour with Rooms To Go customer service, but they have not been in touch about the repair and associated costs

Major issues with a purchase
I originally bought sides of a headboard at an outletAfter doing so, bought the headboard and rails brand newDrove an hour to the warehouse each way to pick it up, got all the way home and it had stains on it and was scratched all overCS was closed until Monday (this was Sat).On Monday they said someone would bring a new one out and assemble it the following FridayWhen they put it together they put it together totally wrong and we had to reput it togetherAlso, when they bolted the sides to the headboard they used regular wood screws instead of the bolts that were provided with the bedWe called them again, they said they would over night us some bolts (we never received these)After taking it apart to put it back together, we realized that they had drilled directly into the sides of the bed, and totally stripping out the bolt pattern of the bolts that were providedCalled again, was given awful CS, said that there was nothing that could be d

On June I bought a Twin Bed with TrundleOrder #XXXXXXXXIt came with a broken part and now is discontinuedI have a broken bed at home
On June 30, I ordered a Twin Bed from Rooms To Go at Glenwood Avenue in RaleighOrder #XXXXXXXXOn July I got the delivery and one bookcase door came up damagedOn that day the driver told me to keep everything and he was going to mark the door damaged and I was getting a call to setup the delivery of the broken/damaged itemA few days later I got the call and the lady on the phone set up everything on the new door for the book caseIt has been over a month and I haven't received the damaged doorToday 8/22/I contacted customer service and by my surprise that door was cancelled due to the bed been discontinuedNow I have a broken bed at home that it looks no one will repairI want know the option to select a new Twin bed at no extra cost to compensate for all this time lostI am paying a bed that is damaged when it was su

Please see attached complaint and documentation

My name is *** *** and I went to your grand opening event in Cypress, TX back in July I picked out some furniture and wrote a check for the furniture The person who was helping me who worked for a 3rd party financing company Her customer service skills were so lacking that I decided to cancel my order and promptly ask for my check back The manager came out and I explained to him what happened and advised I wanted to cancel my order and get my check back My order was cancelled but I was told they could not give me my check back and that it had to go thru the process of going to the bank and being cashed I did not agree with this as I had just given them my check and there was no reason to hold on to it especially since I cancelled my order and was not purchasing from Rooms to go I went home and placed a stop pay on my check I never heard from Rooms to go again Imagine my surprise when I went to my mailbox Saturday and I received a letter from a collection comp

Check was written one day prior to us walking in the store and they said they couldn't accept it
We went into the store to pay off our furniture on October the 7thMy mother came in from Oklahoma and did not bring her checkbook with herWe were told by Kaitlyn that we would not be able to use that check because it was written on October 6thShe said that it was corporate policy that they could not accept the check like that and that my Mom would have to write out a new checkWe explained that she couldn't because her checks were in OklahomaMy Mom was willing to change the date and initial the dateShe gave her two different ID'sI asked to see that policy on one of there documents and she said that they could not provide that and I could call corporateWhen I called the number that she had given me, it was just a customer service numberShe said that was their corporate numberI asked for the District Managers name and number and she stated that it was corporate policy tha

Our warranty replacement for our Temperpedic Mattress was mishandledWe were charged for an upgrade and per the manufacturer, it was not an upgrade
Order # XXXXXXXX
We purchased a King-Size Tempurpedic Cloud Supreme Breeze which was delivered 7/16/In March 2017, the mattress was experiencing deep indentation and we reached out to Rooms to GoThey sent a warranty rep out and confirmed that the mattress was defectiveWe received a call from Rooms to Go that our mattress was discontinued so we needed to go in to the store and pick and new mattress and we had to pay the difference of the new mattressWe went in and selected a King Size Tempurpedic Cloud Supreme Breeze, the same mattress we had purchased previouslyI have since reviewed the Tempurpedic year Warranty and have spoken with the manufacturerI was told that per their policy with their approved retailers, all tempurpedic warranty issues are to be sent to tempurpedic and the mattress would be replaced with the

Delivery date was delayed on multiple occasions
I bought a bedroom set on July 2, and initially arranged for pick up on July 4, When I called to verify pickup on that day, I was informed the merchandise will not arrive to the warehouse until July 26, Again, close to the new date, I went by the office to verify the pickup date I was informed that now I would have to wait until the end of August for the merchandise to arrive I was not given a specific date After multiple calls to the sales associate who sold me the merchandise, Ivette R., and visits to the store location for updates, the merchandise finally got to the warehouse sometime around the last days of August I was not longer able to pick up the merchandise, thus I paid for delivery The earliest the company was able to schedule me for a delivery was Wednesday September 7, which I agreed toOn Monday September 5, I received a phone call from Jantelle to verify the date I specifically ask