Rooms To Go

My complaint does not only involve delivery issues but also policy and customer care issuesI purchased a bedroom set and it was delivered with side rails that was the wrong colorThe delivery guy told me that my bed could not be set up and customer service will contact me for delivery of the correct side railsI contacted customer service and they informed me that they could not get me the correct rails until December 1stI also found out that my bed could have been set up with the wrong rails until the right rails cameThe delivery guy never gave me that optionI asked if they could bring them back, I was told no, they were already out of areaI told them that it was unacceptable that I would have to wait another week and a half and this issue was not my fault as the customerI knew that a delivery for my neighbor was coming the next day so I asked if the rails could be sent on that truck, they said no, it was not possibleI told them that this was Thanksgiving and I had fam

What I call defective furnitureI have had items with loose arms2loveseats and now a sofa
I purchased and financed a sofa and loveseat the Parkview model in TaupeThey were delivered on March 30, The sofa was fine however the loveseat had no back support and had a loose armI went to the store the next day and spoke with the managerI was told to call customer service which I did to schedule a replacement to be deliveredanother one was delivered maybe a week or so laterWhile the delivery person was there we checked the arms and both were loose on the replacementThey did not want to do a replacement on this one, they wanted a tech to comeSo that was set up and one cameHe flipped the loveseat over then flipped it back upright and told there they could not fix itThat it was how it was manufacturedI was told bu the store manager the Fusion furniture makes this linesAs I have a sofa with both arms that are fine I find it hard to believe they can not call the

They are the WORST, I will not buy on this crazy store ANYMOREI bought a fireplace since early November 2018, more than months waiting for this part and still I have not received the replacement part because I got all broken, they have a really POOR management and customer service is so BADBye bye RTG

Rooms to go sucks I will not buy anything from them again the service was horrible and this guy name victor on Siegan was the worst person I ever did business with he was so rude and didn't put down everything that I wanted so when I drove to slidell to pick everything up that's when I notice that he wrote up my order backwards so I slept on a wooden floor for tens days all because of him then customer service was no better they told me that they would deliver the rest In a couple day so I didn't go to work that day so when I called to see what was the hold up they told me we start u was coming to pick it up after that I was to done I didn't get a I'm sorry or nothing a phone call from no one I slept on a wooden floor for tens days and missed a day of work and to top it off I'm still waiting on things

Rooms to Go is refusing to uphold the full value of a faulty product (mattress) that is under warranty
We purchased a mattress from Rooms to Go for $about years ago The mattress has a year warranty and after filing a complaint with the company because of the huge canyons in the mattress, the mattress has been deemed defective by the manufacturers standards We paid $total at the time of purchase which was only the mattress/box spring and a mattress cover At the time of the purchase, Rooms to Go had a 'free tv with mattress purchase' promotion running as well
We wanted the mattress to be replaced under warranty, however the mattress is discontinued We are now also told that Rooms to Go will only warrant $for the $mattress stating that at the time of purchase, we only paid $for the mattress and gave Rooms to Go $for the tv If the mattress was still available, someone would pay $for it But for us to have it replaced, we'd

They didn't deliver as promisedNo communicationCost me money to just cancel out of frustration and not using a 3rd day to maybe get product
When I purchased the product I was asked what date would be best for me I told him Monday, June I was told I would receive a phone call to set up a time frameMy son called me from Houston Texas saying they were calling himHe was a little confused since I had just bought his daughter, my granddaughter a brand new bedroom set for $I told him no this was a product I bought San Antonio for meSo I hung up and called customer service to find out why they were calling my sonI found out that the number they had on file for me was wrong they had for XXX-XXX-XXXX I was told by that customer service person around PM on Monday the 25th that they would re-call me and schedule a time to redeliver either that day or another dayI heard nothing the rest of the daySo I called Tuesday morning and left a message to please call me so w

Wrong piece delivered and left for me to deal with
I ordered a section sofa set on 12/9/and was told it would be delivered on 12/15/ On 12/15/the delivery vehicle showed up with the wrong piecesI have half a sectional and a WHITE LEATHER couch I cannot useRooms to Go states they cannot do anything until 12/22/ So here I sit STORING their merchandise until they come get it and they will only refund $of my delivery charge Part of their excuse was that "I could use it" !! HOW!! IT IS WHITE LEATHER

Deceit by salesman, customer service issues, delivery issues, and business etiquette issues
I entered the Harbison Blvd store on Saturday, January with the intent to buy a sectionalScott, the salesman, took us around the store to offer information on the furnitureWhen I decided which sectional I wanted to purchase, Scott avoided the truth of every question asked, including the delivery feeHe also deceived me into thinking that the protection on the couch was included with the priceWhen I checked out, he never told me the total of the transactionTherefore, I had to return to the store to inquire about the additional charges and have them removedI scheduled my delivery for Friday, January and was to receive a phone call on Wednesday, January with my delivery time frameI never received a call with my delivery time frameI had to call into the store to inquire about my order at which time I was informed that my delivery had been cancelledI was never called conc

My mother *** ***) has Pancreatic Cancer (Stage 4) and her health is rapidly declining She has trouble getting in and out of bed because of the height of her current bed Saying that, I took my mom to Rooms To Go in Fort Myers and tried to find an adjustable bed that sat lower to the ground to help my mother in getting in and out of the bed I explained our situation to the saleswoman (Deborah) of my mothers health issues and made it perfectly clear that she needed a bed lower to the groundDeborah assured my mother, my fiancée and me that the bed base had legs adjustable down to 3"; however, upon delivery, it was determined the lowest the legs would go was 6" My mother has been sleeping on the couch for a couple of days because she cannot get into this bed due to its height My mother is terminally ill and is dying from cancer I tried to solve this issue with Rooms to Go, but with negative results If it weren't for the promise by Deborah, Sales Associate at Rooms to

I was given a Rooms to Go Cindy Crawford Home sofa as a giftThe product is of abysmal quality and unusable
I was given a Cindy Crawford Home Sofa as a move in gift in March of The Sofa information is as follows:
SKU XXXXXXXX
SER # XXXXXXX
STYLE: XX
From day 1, the sofa has been bowing at the center from lack of supportThe sofa was never properly designedThe frame was extremely fragile from day After a week of use, the bowing was so tremendous that the sofa was unusableI had to fabricate my own center legs to allow the sofa to function temporarily and not snap the frame in halfThe frame was not designed to allow for additional center support, and the sofa continuously fails, falls in, etcIt is literally unusable and VERY poorly designed and manufactured
I have attempted to visit my local Rooms to GO in Pineville, NCI gave them my information and made it clear that I received the gift and I can only provide the information from the sofa itself

Rooms to go deliverymen damaged my walls, ceiling and door when delivering and returning furniture estimate is $
Order number XXXXXXX
They delivered on April 19,The delivery men damaged my walls and door with the furnitureI pointed out the damage to them before they left and I reported it to rooms to go on April 19,
I called rooms to go May 4, and told them the dresser doors did not fit the cabinet and they said they would bring a replacementThey also said they would set up a claim for the wall and door damage and get that took care of
May 5, Ebony Win the claims department called me to start up the claims process I also told her that I am going to take photos of the damage done on April 19, because the deliveryman are going to bring replacement furniture later and if more damage is done it can be verified as more damageI gave her my email address and she ask me to send the photos and two estimates by email to her
May 19, room

I recently purchased a queen bedroom set and a formal dining room set from Rooms To Go and my experience was terribleMy bedroom arrived in a orderly fashion, however, my dining room set was the complete oppositeI was told my furniture would arrive in week, the manufacturer was back logged and would take days to fill the orderNext, there was problem with the delivery dateI then rescheduled for two weeks later, only this time the contracted delivery folks were incapable of finding subdivision with GPS and returned the furniture to the warehouseNo one followed up or contacted me, I had to contact them to reschedule a delivery dateThis time the driver was able to find the address, only by sending my location by textWhen they arrive, there is no hardware to put the dining room set togetherThe delivery contacted customer service, as well as myself, twice, and I was told the hardware would be delivered in -days, however it could take up to days! For hardware, days! After a week, I contacted customer service, and despite all the communicating, the hardware had not been scheduled to be deliveredAgain customer service informed me the hardware would be overnighted and I'm still waiting! BLUF, I have a $dining table sitting in the middle of my floor and against wall that I can't use and Rooms To Go has the audacity to already bill me for itSMH

My husband and I purchased accidental insurance and now rooms to go refuses to repair the furniture
My husband and I purchased a bedroom set from Rooms to GO in November This was a childrens set purchased from their childrens departmentThe sales associate offered the accident insurance with the purchase because children are more prone to accidentally damaging the furnitureWe were told the insurance covers any damage the children my causeWe submitted a claim January of and after waiting nearly a month, Rooms to Go sent a technician to see if the furniture could be repairedThis was after I submitted photos with the claimThe technician asked me what happenedI told him my daughters piggy bank was stuck to the top of the dresser and when she pulled it up the finished pulled offHe then insisted to tell me it was due to a perfume spillI advised there was nothing spilled on top of the dresser and all purfumes are in the bathroomHe then stated someone would be in c

Two months after purchase, still an incomplete living room set
Took my mother to the store on 11/25/2017, she purchased a living room set on creditShe was required to pay the taxes and delivery charge upfront, which she didThe delivery was set up for 12/6/The delivery was made, but missing one of the sectional recliners, broken lamps, and a scratched center tableon 12/15/they attempted deliver again, brought the lamps and new center table, but no again no sectional reclinerOn 12/27/delivery scheduled but issues with the driver and trailer, delay in delivery with the wrong pieceOn 12/29/delivery of wrong side againOn 1/5/delivery was scheduled for 4pm to 8pmCalled at 7:45pm to inform they were running late and would deliver after 10pmNo delivery madeNo one contacted us for reschedule so after many calls to customer service and the store itself finally had a delivery scheduled for 1/24/and they showed up as indicated between 1pm and 4pm,

Actually if I could deduct stars I wouldPaid over $3k for product months ago and after attempts to send non defective replacement I'm still in the same boat
RTG has horrendous customer service deficiencies not to mention a emotionless/ non caring " customer care" teamHow hipocritical!!
Stay away don't buy here
Next stop for me is the Revdex.com
CEO has no email
SM no email
DM no email!!!

Damaged dresser from rooms to go
We had bought a bedroom suit from rooms to go about a week ago and they said that they would call Thursday July to set up a delivery timeThursday rooms to go called and said that they would be here Saturday July between and pmSaturday came we moved all our furniture out and gave it to another family this happened around am well around am rooms to go called and said that they weren't going to make it today that they would have to reschedule for Sunday July 30thOn Sunday when they arrived the driver proceeded to say that the dresser was damaged and they weren't going even going to take it off the truck because it was in such bad shapeSo come Monday July I called rooms to go to get the dresser delivered and they said they could get the dresser delivered Wednesday august 2nd but I would have to be home all day when I cant afford to be off another day so I told them it can be delivered at pm on Wednesdaythey stated he couldn't

So my wife and I decided to go to Rooms Go to purchase a new mattressThere a literally hundreds of mattress stores in the Charlotte NC area, but we have always had good experiences with Rooms Go and decided to send our business their wayWe arrive at the Rooms Go in the Charlotte, NC University area and meet our salesman JeffHe showed us some mattresses and we decided on a mattress that we likedHe also showed a mattress protector that we liked as wellThe sale went smoothly and we were out the door in about an hour with our delivery date for 4/Here are where the issues beginOur delivery finally arrived with our mattress and mattress protector but the mattress protector was not what Jeff, our salesman had shown usWe called the store to discuss this with Jeff and was basically told "sorry that is what is shown on your orderWe told Jeff that what was shown to us in the showroom is not what was deliveredAgain his reply was the same as beforeAgain we tried to explain the issue to Jeff but received no resolution to our problemSo I drive up to the store to discuss the issue with the store manager....by the way, I'm pretty pissed that Jeff is acting like he could care less about our issue and makes me feel like he thinks we are lieing about what really happened in the showroomAt this point I'm ready to return the entire purchase not just the mattress protectorI walk in the store and Jeff meets me in the showroom and then begins to tell me he made a mistakeAt that point I didn't want to hear anything from Jeff, I wanted to talk to his managerI spoke with Mike the store manager in great detail and he apologized for what had taken place and was extremely helpful with resolving our issueBecause of Mike and his great customer service, he has restored my faith in Rooms GoThank you MikeI am giving them a star only because of our frustration with this issue

delivery date 12/8/2017, still have not received my furniture after too many phone calls to count and delivery attempts
I purchased an piece bedroom set from rooms to go for a little over $I took off from work on 12/8/and waited all day for themI cannot afford to take anymore time off because of their unprofessionalism and mistakesI had already been without a bed for a week because we had to give away our furniture we had in our bedroom to make room for the new furniture we were so excited aboutIt has now been attempted delivery dates later and it will be weeks tomorrow without a bedI have the headboard, footboard, tall dresser and nightstandsI am still missing the dresser with mirror (mirror was damaged) and they NEVER brought the correct rails for my bedI have been restless without a bed, mine and my husbands back are beginning to become very soreThe only thing they have offered to do is give me the delivery fee back after having to argue with th

I purchased what they advertised as a leather bonded sectionalI have had it a little over 2years and it started peeling in one spot
I reached out to the company on 3/31/about the issue and sent them a picture of the entire sofa and the could see that the couch is in excellent condition except for this one pillow The rep the responded to me was Cierra and she told me because I no longer live in Texas and they don't have a store in Nevada they couldn't fix it but would be willing to give me a percentage back as a refund After emailing back and forth finally on 4/4/Cierra informed me I should be receiving a refund in one to two billing cycles So on 5/5/I sent her an email requesting a status update on my refund So the end of May I started calling the customer service number that Cierra provided me with to check on the status They inform me that they have refunded the money so I ask when did they mail the check so I can figure out why I haven't received it They tel

Sectional bought on credit is worn out after months of use and customer service is dismissing our request to honor warranty
purchased on 12/12/Order NoXXXXXXXXWhen delivered console Item No.XXXXXXXX had an ink mark on itThey took it back and replaced it two weeks laterabout three weeks after purchase I noticed that the right side power recliner item No.XXXXXXXX had a 1/2" slit on the sit, next to arm rest (no one uses that chair); they came in and "fix it" You can see the ink he put on it and told me to call them if it opened againOn the beginning of July they came back to check the condition of the set, because I called themThe arm rest of the left side recliner item NoXXXXXXXX has always being separated from the base of the arm, and there is an ink mark on the same side Is only my wife and I in the house and we work all day, but the seat of that particular recliner and the one to the right of the console look worn out already and the console has rubbing marks