Rooms To Go

Supervisor lied to me and when I called to talk to another supervisor, refused to play the recorded conversation we had to prove I was right
Bought furniture in October, haven't received my RTG cc yet, got my first bill in DecemberOnly after I called and complained, even though they had my address wrong and waived the 1st fee, charged me another late fee, called and spoke to a supervisor who said he would waive fee, when I got my Febuary bill, wasn't waivedCalled again, she said the note said he wouldn't waive fee even though he said he would, asked her to play the recorded coversarion, which all calls are recorded per the voice when u 1st call customer serviceShe called me a liar basicallyNot happy at all, all of this over a $late feeTotally ridiculous

When I received my furniture the delivery guys scratched up my brand new front doorI have contacted rooms to go several timesThey do not respond
My account number is
XXXX XXXX XXXX XXXX

We buy bedroom sets , matresses, dinner and living room set on At today we had to replace the matressses timesEvery time we call so they can measure the matress they indicate they are defectiveThey sent me to the store to get replacements but never have any equivalent so we had to pay extraThis time they went to far and on top of the xtra on the value they want to charge $additional for restocking fee and 'transfer ? for a matress that is $new and they already indicate was defectiveEvery year I have to replace all matress and that mean more xtra money because they never have the same and is always more moneyI call corporate and spoke 1st to Kelly she was rude and indicate I have to sucked and pay the fee or keep the old one I request a manager and she pass the phone to aparently her best friend because Marisol was worseShe told me is nobody on top of me and is nothing I can do it is what it isThis is a healthy issue, aparently there are sending us

BAD QUALITY..POOR MATERIALS,DELIVERY ISSUES
ON 04/21/my wife and I placed and order,we bought furniture from ROOMS TO GO WITH A TOTAL OF $same amount charged to my checking account.Order with the next items:nightstand,gentlemans chest,7-piece dresser and a 5-piece bed...after spending several hours at the store my wife and I decided to purchase this furniture;ready to pay salesperson asked for my E-SIGNATURE TWICE...he said I needed to sigh just for the receipt,after signing he gave us the paper work on the 2nd sheet it says that I read and agree to terms and conditions and dispute,AND OF COURSE HE NEVER DID EXPLAIN ANY OF THIS TO ME OR MY WIFE(FIRST ISSUE) OUR SECOND ISSUE IS TODAY ;THE DELIVERY DATE(04/27/2016)WE PAID $FOR DELIVERY AND SETUP
THEY PROMISE TO US PROMPT DELIVERY,THEY ASSURED TO US THAT THE FURNITURE WILL BE HANDLED WIT CARE FROM THE MANUFACTURER UNTIL IT WAS PLACED IN OUR HOME....OUR SWEET HOME
THE DELIVERY GUYS SCHRATCHED THE DRESSER,GENTLEMAN

I tried to cancel an order prior to it being delivered, or put on the truckPer RTG policy I should get a refund, they refused
My husband and I placed an order with RTG in February by pressure from salesmanWe told the salesman that we would not be ready for several months that we had home issues we needed to correct before we could accommodate the furnitureOur home repair turned out to be more than we expected and decided to cancel the orderThe policy states an order can be canceled if it is done prior to being placed on the truck for delivery, if you wait until then it is considered a refundThe order # is XXXXXXXX, we paid a deposit of and the rest was put on a rooms to go credit accountDate of order XXXXXXXX, sales person XXXXXXI contacted the customer service on line they told me to call the storeI called and spoke with the manager on duty and he was very rude and said I could receive a store credit and when I said mentioned the policy I read on line he said

2nd time delivery late and not arrivingDelivers want to come hrs later than scheduledWanting to deliver at 10:00pm
Problem Date 04/19/18, Purchase Dining Room Set 03/19/18: Today, is the second day that I've taken off from work only for the deliverers to call me about a delay approximately minutes I go to work at am and I'm in bed for the night for my job at pmYour customer service personal does know how to give good service, it's very poorThey think that they are the only people that's workingI'll never order anything from your company againThey are the worse at delivering, but very quick at getting the customer's moneyOnce they get your money you become prisoner to their deliverersThis is just crazy, they don't accommodate the customer at allI told them that they need to accommodate me and the representative that I spoke to basically, told me that I need to take what I can get

on 4/14/I requested and paid for replacement pieces for a console table and still have not received them mos later
on 4/14/I received the form to request replacement parts for my console table I ordered leg and bottom shelf for this piece of furniture I paid $(check was written from my mother *** *** I have been waiting months and still have not received the replacement parts When I called the other day, they could barely find what I was talking about, but were able to find the $cashed check Customer Service did follow up today as promised but told me they checked in with parts and STILL have no answer to give me

Rooms To Go has a horrible customer service departmentThey are not helpful and extremely rude when you have a concern or issueThey delivered a power recliner without the motor unitWhen I called to discuss the issue, they responded with the part will be shipped out overnight and if I couldn't install it, cal them and they would send a technicianThese people are crazy! It's been over a week, we still haven't seen a technicianThey have so many people sub contracted out for their work, they don't know what's going on from one department to anotherThey contract their deliveries with another company here in NCThey don't uphold their delivery time and then act like it's the customers fault if they just happen to show up for a delivery and you are not waiting for them! Horrible company all the way around!! Rude, non-professional compant at its best! Don't waste your time and
Money!

DELIVERED BROKEN ITEMSHORRIBLE CUSTOMER SERVICE
I bought two big items from RTGOne was a bunk bed with a Futon on the bottom and the other was a dining room setWe waited just over a week for delivery on 5/the hrwindow was a disaster; then when we finally receive our furniture the delivery man claimed the bed was missing parts and that we would receive a call pushing us to sign the delivery papers so he can leavethe dining room set had two DINGED chairs and the table which is supposed to be expandable had a piece of broken wood with the hinge hanging off it making it impossible to expand the tableI called customer service on this issue and they were completely unapologetic and simply said they would put in an order for the new pieces on the bed and for two new chairs and a new table to be delivered on 5/I was told the pieces for the bed would come in separate package and to call a technician once we got them so they can install the rest of the bedWhen we finally

So called "leather" sofa and recliner I purchased is not made of real leather, instead some cheap materials It is peeling and look horrible
I purchased my leather sofa and recliner in December 2012, order number XXXXXXX When sale representative sold me the leather sofa and recliner, the sale representative stressed how great quality of the leather products they offer/carry They offered lifetime warranty on leather and there is also this unlimited supply of specialty leather cleaner I can obtain in the store and apply toward the set I know I take great care of my stuff because I bought them with my hard earn money and even with that kind of sales pitch, I also bought the additional warranty against any defect just in case
There is nothing to show about the leather sofa and recliner After it started peeling, it look very clear how these were made and to me it is just a very thin leathery looking plastic coating over some type of foam material
I mentioned this to a sales

I ordered a piece of furniture online and got the following message "Thank you!
We are processing your orderOnce complete, we'll send an email to ***@aol.com Note: I had to fill out an online survey before I got any kind of order confirmation
An hour later I get a call from "Anita" who leaves me a message to please call her back I do so immediately and get into a recorded message maze finally getting the option to leave a message that hangs up on meI did this times until I gave up worried that something was wrong on my order I went on line to see if they could resolve whatever the issue was the online chat folks traced the phone number to the warranty service dept and said not to worry over it the order was in place and that I would get my confirmation e-mail within hours
I called again this morning to the number they left and reached "Anita" and shared my frustration over the lack of information in her message and she said that's our "rules" and we don't change them for a customerI almost cancelled my order and went to the store
This experience was very frustrating and could easily be improved should they choose to do so
I share my frustration so that Rooms to Go would consider:
1) perhaps doing their survey AFTER the experience is completed (not when you place the order) as my responses would NOT be the same
2) tell you that the confirmation e-mail won't be there for as long as hours
3) follvia e-mail on warranty offers rather than phone hmmm I ordered ONLINE not on the phone
4) if you leave a phone message, leave the reason you are calling so the customer doesn't panic
5) fix your phone maze giving options that actually WORK
6) truly listen to your customer if you want them to order online
For me, I wish I had gone to the store and dealt with someone in person in the first place and will likely not order through their online system again
Thanks
*** in Houston

Delivering furniture at 10pm is unacceptable and not being able to cancel the delivery b/c you are running late is also unacceptable
On 10/19/I was given a 4-8pm delivery windowI had my mom get off work early and wait at home for the deliveryShe gets a call that the delivery won't take place until 6-10pm because they were running behindSo the driver and crew didn't make the delivery until 10pmAs a consumer I felt it was disrespectful and unsafe for my mother to allow three men deliver furniture at that time of the night when I couldn't be thereMy mother did make an attempt to cancel the order and got a huge amount of pushback from customer serviceHowever, a rep advised that I can request a refund on the delivery due to the inconvenience and scheduling not as promisedMy mom called the local store and talked to a Patti/Paula or whoever was taking calls around 7pm on 11/2/and they didn't ask for any of my information, just asked what time they came and said if th

advertisement day interest free financingAfter you get approved you are told you cant make a purchase until after the offer date is over
There is a banner on the website that says
"6O MONTHS INTEREST FREE Financing*
On purchases made with your Rooms To Go credit card made between 11/1/through 11/30/Equal Monthly Payments RequiredMonthly payments shown are only applicable with this special financing offer."
After applying they make you call to complete the application at which point they tell you, that you are approved but cant make purchases for days until you get you card in the mailThe sale is for less than a weekAnd obviously ending before you can use the cardThere fore making it impossible ever qualify for the offerOf course by know they already ran your credit and you are stuck with their card
Truly dishonest

I was treated disrespectful and belittled in the store by manager
Good morning,
Yesterday on the first I decided to take my son, whom is and learning about life to your store to purchase a sleeper sofaWhen we first went in the sales Ilene Bwas very nice and cordial with usWe walked around found something we wanted and asked the sales rep for the priceWe sit at a dinning room table and she proceeded to tell my son about the protection plan and the protection for the mattress and so onShe then told him the price of everything, excluding delivery as I was going to pick it up, and my son agreed to the priceShe then takes us to the back of the store to check out and after my son paid the required taxes for financing she tells us, "oh, I qouted you the wrong item"I then told her ok sounds like we now have an issue as you did a transaction for the wrong item and that is not our faultShe then changed the item which was around $more than what we were told it wou

Purchased a power reclining couchRooms to go called at a later date to see if I wanted to purchase an extended warrantyNow they have denied claim
On 2-7-I purchased a power reclining couchAt a later date RTG called me to see if I would like to purchase an extended warranty that covered every thing I could possibly have a problem with so I purchased the insuranceI had a problem with the cushion on one end of the couch dropping down and wearing it outI called and we set up a time, which was a month later, for a warranty tech to come look at it which he didHe agreed with me there was a problem with the base under the cushion witch caused the cushion to go flat and dropLater rooms to go denied the claim saying that cushions are not coveredI am a disabled retiree yrsold and have had spinal fusion surgery a few yrsbackI feel I am being taken advantage ofWhen they called to see if I would purchase the extra warranty they said every thing was coveredThey are

TEXAS HAS A LAW THAT ALLOWS A CUSTOMER WHO HAS BEEN DEFRAUDED TO CANCEL AND REQUEST A REFUND WITHIN THE THREE DAY TIME PERIODi FOLLOWED THE TEXAS LAW WITHIN THE ALLOWABLE TIME-FRAME AND ROOMS TO GO IN MESQUITE, TEXAS IGNORED THE LAW AND IS FORCING ME TO ACCEPT A $8,PLUS BED THAT DOES NOT MEET MY MEDICAL NEEDS I AM A 100% DAV FROM THE VIETNAM WAR WITH A PARALYZED SCIATIC NERVEHEADQUARTERS SAYS THEY CANNOT HEMP ME AND DEMANDS THAT I BREAK THE MATTRESS IN; WHICH IS ABSOLUTELY TOO PAINFUL TO DOROOMS TO GO HAS VIOLATED THEIR POLICY AND TEXAS STATE LAW, UNSYMPATHETIC TO DISABLED VETERANS

Rooms to Go is refusing to honor their fabric protection service plan/warranty that we paid for
We purchased two items from Rooms to Go on *** *** in *** ** on August 13, 2015; a sofa and a love seatWith the purchase we included Force Field protection on both itemsAs we were in the process of moving to Florida, the items were purchased in SC but were delivered to Florida
We attempted to utilize the Force Field protection to have the couch cleaned in April We called Rooms to Go customer service and the service appointment was scheduled, the technician called my wife *** *** to confirm and then no one ever showed upWe were left waiting for two hours only to call the technician who told us that someone at the company canceled the appointmentHe indicated that we should call customer service for an explanation
When we called customer service and spoke to "Tameka" were told that the Force Field protection that we paid for 1/years earlier h

Refund and service issues after month delay in deliveryCorporate refused to respond
We purchased a living room set in January of We did not want the furniture delivered until March because we would be movingWe were told by our sales rep Rose that if we went ahead and purchased if would make sure we got everything we wantedWe got a call a few weeks before letting us know that the end tables would be delayedWe got another call In May letting us know we still weren't going to receive the end tables
I contacted Rooms Go about the issueThey told us we could come into the show room and pick out another coffee table and end table set that was availableOur other option was to wait for our end tables and receive "monetary compensation." We went to the show room and they had to call corporate to verify, and to have the coffee table we received picked up since it would not match another setWe were told me would have to pay the $differenceAt this point we wer

Faulty product that was purchased less than 1yr
I purchased a living room set less than 1yr agoThe cushion is tearing at both ends of the couchThe repair guy came out stated there's a certain type of tool is needed to replace the buttons/cushions and it would have to be stitched in and he couldn't do it and it would be very time consuming, but I received buttons/cushion in the mailThe repair gentleman also stated the sectional would need to be wrapped in difference fabric, and someone would follow up with me within daysStill no updatesWhy am I experiencing this problem with a new product? The fabric is an issueorder # XXXXXXX purchase date 11/18/complaint date 11/17/warranty expired 12/1/

They gave me a conditioner to use on sofas that caused a defect that they wont correct
I purchased white leather sofas on 6/12/and I was given a conditioner for the sofas and I used it but it caused a defect of jean dye to transfer to the sofasI am not able or any of my friends and family to sit and use these sofas that I purchased for my personal useMy order #XXXXXXX Hermelinda from Mesquite texas store N Town E Blvd A, Mesquite, TX